Complaints

This profile includes complaints for ServBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ServBank

  3201 Orchard Rd Oswego, IL 60543-5011

• 

  ServBank

  3600 O'Donnell St Baltimore, MD 21224-5252

• 

  ServBank

  3600 O'donnell St Baltimore, MD 21224-5252

• 

  ServBank

  700 Prides Xing Newark, DE 19713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to phone this bank where my paycheck from American Airline is deposited as well as my Social Security check. I have called them 4 days in a row and been put on hold 20 min-30 min and 48 mins. Is this bank in business? What's the problem?

  Business Response

  Date: 11/27/2024

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On my Experian credit report. This company shows my mortgage was discharged in chapter 13. That is not true. The house was sold 1 year prior to the closing of my bankruptcy, when they were paid in full. Not only that, but they also financed the mortgage for my niece who bought the house from me.

  Business Response

  Date: 10/18/2024

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public.However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ****** ******************************************** Email: ************************* Phone: ************ October 4, 2024 Better Business Bureau [BBB Office Address or Online Submission]Re: Formal Complaint Against SERVBANK for Inaccurate Mortgage Reporting Dear Better Business Bureau,I am filing a formal complaint against SERVBANK regarding the inaccurate and incomplete information reported on my credit report for my mortgage account (Account Number: **************. This misreporting has adversely affected my credit score and financial standing.Specific Issues:Late Payment Reporting: My credit report indicates I was 90 days late in January 2022, 60 days late in December 2021, and 30 days late in November 2021. I believe these entries are inaccurate, as I made all payments on time.Conflicting Account Status: The account is marked as Transferred, Closed as of August 2022, yet it shows late payments just months prior. If the account was closed and transferred, these late payments should not exist.Missing Data: The report shows ******* (ND) for several months in 2020 and 2021. I made payments during these months, and this lack of data inaccurately reflects my payment history.Incomplete Loan Information: The report lacks crucial details such as the balance, monthly payment, and loan terms. This incomplete information violates the Truth in Lending Act (TILA), which mandates clear disclosure of loan terms.These inaccuracies have impacted my ability to secure new lines of credit. Despite my attempts to resolve this issue directly with SERVBANK, they have not addressed these errors.Resolution Requested: I request that SERVBANK:Remove the inaccurate late payment entries from my credit report.Correct the account status to accurately reflect the transfer and closure in August 2022.Update the missing data and provide a complete record of my payment history.Thank you for your assistance.Sincerely,******* ******

  Business Response

  Date: 10/08/2024

  Servbank does not post public
  responses to this forum as the response may contain your personal information
  and is viewable by the public. However, please be advised that Servbank has
  directly contacted the consumer and the BBB regarding these concerns.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was under contract on a home that we decided to terminate and payed for an assumption application fee that was never fully process that cost $463. The payment page never told me it would be non-refundable and said it would even get credited back at closing. The fact that the application never got processed or progressed forward because my wife did not sign, I feel like we should receive that credit back. I called the mortgage side of ServBank for help and even asked to speak with *************** or someone higher up and they said I can not do that and they could not help me further.

  Business Response

  Date: 09/25/2024

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public.However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Specialized Loan Servicing serviced my loan. In May 2024 I received a letter from Specialized Loan that there were changing their name to Newrez Shellpoint. In June 2024 I received a letter from Newrez Shellpoint informing me my loan has been transferred to Servbank starting 7/1/24 & Shellpoint will stop taking payments after 6/30/24. I received a July mortgage statement from Shellpoint to pay my mortgage. I have my mortgage automatically taken out of my checking account via bill pay. My July payment went to Specialized Loan/Newrez Shellpoint. I received a mortgage statement from Servbank around July 12 stating I owed $2,092.52 for July and August payments. I called Servbank and told them I had already paid my July ************ went to Newrez Shellpoint. They told me they never received the payment and I need to pay $2,092.52. I told them they can contact Shellpoint to get the payment. Servbank told me to contact Shellpoint about my July payment. I reached out to Shellpoint who no longer has my information in their system. Since I had no recourse, I paid $2,092.52 via online banking. I called Shellpoint again & explained the situation, they told me there is a 60 day ***** period before they start charging late fees. The other day I received another statement from Servbank showing both my checks went through on 7/24/2024 ($2,092.52 & $1,020.00) I called Servbank on 7/30/24 requesting a refund of $1,020.00. They agreed to pay me back this money if I can prove it came from my bank. I have had it. It shows I paid it on their mortgage statement. It also shows from my bank it was me who sent it. They have the check showing it's from me. I am not giving them anything else. I will take them to court first. They are not honoring the 60 days ***** period. Proof - they have the money and the check.

  Business Response

  Date: 08/20/2024

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public.However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns.

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22075284
  
  I am rejecting this response because: I should not have to go through hoops for Servbank to prove I paid the mortgage. Servbank has the proof;  the electronic payment. Servbank acknowledge I paid.  I have received to statements from Servbank showing I paid. If they do not reimburse me, I will take them to court. My attorney has already send them a demand letter.

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/26/2024

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public.However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns.

  Customer Answer

  Date: 08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in July of 2023 I filed or started the process of completing a Streamline Refinance, the loan originator I worked with was ***** *************************(NMLS #*******), during this time I was told that I needed to hold my July loan payment to Freedom Mortgage as that is what I was supposed to bring to the closing table when I was signing with my notary for the new loan. As it got closer and closer to the end of the month of July I started to get nervous as I did not want to be late on my July loan payment. ***** continued to reassure me that I would not be late on my July loan payment and to keep holding my payment as it was what I was going to use for closing on my new refinanced mortgage loan(I have text messages from him stating that I would not be late and to continue to hold my July payment) After we closed late July I thought everything was fine and that everything went through without issues, however, Freedom Mortgage is reporting that I have an outstanding late payment for July of 2023 and this is now affecting my credit history. I have tried calling Freedom Mortgage myself to see if I can resolve the matter but I continue to not receive any help. I tried contacting Allied First Bank/***** and no one would return my calls or help me. I am at a loss on what I can do to fix this, I would never have held my payment if I had known it would show as late. I never would have even refinanced my loan when the difference was only a 1% interest difference to my old loan. I have no way of fixing this issue on my credit and its all thanks to Allied First Bank and ***** who assured me there were no issues with me holding my July payment for that long.

  Business Response

  Date: 02/29/2024

   While Allied First Bank is party to the initial mortgage loan application, the subsequent transaction and the impact on your credit report requires action from Freedom Mortgage.

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Allied First Bank has been harassing me with phone calls and text messages to refinance my mortgage. They said they got my contact information from the credit bureaus. I have blocked the numbers they use but they still keep harassing me. I find it obnoxious and intrusive to begin with that they could go to the credit bureaus and get my contact information for marketing purposes. Then even more obnoxious that they will not leave me alone.

  Business Response

  Date: 02/13/2024

  We have added *************************** to our internal do not contact list.  It may take up to 30 days to be removed from external do not contact lists with our marketing and service providers.

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21220123
  
  I am rejecting this response because:
  
  Thirty days is unacceptable. This should be instantaneous. Remove me from your database! You had no business obtaining or accessing my information.
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/21/2024

  Our internal contact list was updated immediately, however, the **************************************************************** process at the time the do not contact request was made.

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earier this year around April I received a deceptive letter claiming to be from ************* government. Talking about my unclaimed benefits. Being a active duty soldier I called to see what was this letter about. I have been harassed every single day ever since. They offer a lower intrest rate loan for my house. I have told them multiple times I was not interested. to please remove my name and stop calling. They are persitant and bug me every single day I have blocked several numbers from them and they still keep harassing me. Even insulting me once I get annoyed and rude with them to leave me alone.

  Business Response

  Date: 01/02/2024

  We have added ***************************** to our internal do not contact list.  It may take up to 30 days to be removed from external do not contact lists with our marketing and service providers.

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a fraud transfer withdrawal $3000.00 from my checking account without my authorization.

  Business Response

  Date: 12/29/2023

  After reviewing the transaction, we were able to determine that the transaction in question was inadvertently transposed with two additional account numbers. We have been working with **** of America to resolve this matter swiftly. 

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My loan was recently bought by Allied First Bank DBA ******** from AFR. It is a renovation mortgage. The mortgage company approves and makes payments to our contractor for renovations. I have spent over 3 hours on the phone and spoken to over 10 agents including a supervisor and no one has even HEARD of a renovation mortgage and has offered no recourse as to who I speak to in order to get my contractor paid. This was a smooth process with AFR. I need someone to contact me IMMEDIATELY and get my contractor paid IMMEDIATELY. He is owed over $20,000.

  Business Response

  Date: 12/29/2023

  ******** does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that ******** has directly contacted the consumer and the BBB regarding these concerns.