Complaints

This profile includes complaints for Guaranteed Motor Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Guaranteed Motor Cars

  10926 Southwest Hwy Palos Hills, IL 60465-2320

  
• 

  Guaranteed Motor Cars

  11002 Southwest Hwy Palos Hills, IL 60465-2322

  
• 

  Guaranteed Motor Cars

  18024 Torrence Ave Lansing, IL 60438-2134

  
• 

  Guaranteed Motor Cars

  8844 Indianapolis Blvd Highland, IN 46322

• 

  Guaranteed Motor Cars

  855 E Grand Ave Lake Villa, IL 60046-7813

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 Jeep Wrangler from Guaranteed Motors In Palos Hills on Saturday, May 3, 2025. When they brought the vehicle out to me the inside was covered in filth. I immediately asked the sale person can they detail the vehicle because of how nasty it was before I even drove off the lot. He informed me that they were closing to bring it back Monday, May 5, 2025 and he will have the vehicle detailed. I have COPD and asthma. As I was driving home it became difficult for me to breathe, something in the car was triggering my breathing causing me to have an asthma attack. I began to smell the odor of either mildew or mold. Once I got safely home, I noticed the smell was coming from the passenger side carpet. Once Monday came I had my daughter to drive the truck back up there because I could breathe in the vehicle. I explained what I experienced on my drive home from them that Saturday. As I sat there they claimed that they had just detailed the vehicle. I went out and check the vehicle and only thing they did was vacuumed it out. Since the vehicle was under warranty I asked them because this causing me health issues could they remove and replace the carpet. They did not keep their word or try to compromise with me in any way. I left the vehicle with them and contacted ************** the company I was supposed to be financed with and come to find out they had no contact for me. I called day after day for weeks. Because I understand that it takes time to receive the information from the dealer. ************** still tells me as of this current date that they never had any information or contract for me. The dealer has sold the vehicle and refuses to give me my down payment back. They kept and sold the vehicle and kept my $4,500 for my down payment. All I wanted was them to fix the vehicle so that it wouldnt cause me more health issues. Now at this point Im without any vehicle and without my money to even try to purchase another vehicle.

  

  Business Response

  Date: 07/02/2025

  Ms. ******* test drove and purchased the vehicle. The soft top showed no signs of mildew or odor; our detailer cleaned it thoroughly. Our service manager agreed to replace the spare tire and rear window latch, which were completed along with a re-detail. We have called Ms. ******* multiple times for pickup but have not received a response.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23481779
  
  I am rejecting this response because: I never test drove the vehicle. I came to purchase the vehicle about a hour and half before closing. They didnt bring me the vehicle until after I signed the paperwork. Once I opened the door the car was filthy. I asked the sale guy at the point can they detail the car. He said they were closing and the guys was gone for the day to bring back the next business day. I did that. They never called me. I can get a print from T-Mobile to prove that they never called. They just resold the car and kept my down payment. They keep saying it was no mold or mildew but my asthma was triggered until I got in that vehicle. It didnt just come from nothing. They dont even care that I truly couldnt breathe being inside that vehicle. I just want my down payment return and this issue can be resolved. 
  
  Sincerely,
  
  ****** Regains

  

  Business Response

  Date: 07/07/2025

  Ms. ******* test drove and purchased the vehicle. The soft top showed no signs of mildew or odor; our detailer cleaned it thoroughly. Our service manager agreed to replace the spare tire and rear window latch, which were completed along with a re-detail. We have called Ms. ******* multiple times for pickup but have not received a ***********...

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23481779
  
  I am rejecting this response because they did not try to reach out to me at all. They have not been trying to comprise at all. I am attaching my phone records from tmoble and if you look under my phone number which is ************ you can see that they didnt reach out to me at all. They have sold the vehicle and kept my down payment I put down for the vehicle. So where is compromise at? All I want is my money back because how can they keep my down payment but sold the vehicle to someone else?
  
  Sincerely,
  
  ****** Regains

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the car from guaranteed motors in Palos Hills, ********, on April 24, 2025. I test drove the car. The car seemed to drive fine. It was nice. It was comfortable. It drove with no problems. I didn't hear nonoises. The salesman told me it was a good car. I did notice, though that the hood was a little bit crooked on the car. He inform me that there was some service done on the car and that they probably put the hood on Wrong, but that could be fixed upon leaving the evening before we even left the lot. The dashboard lit up like a Christmas tree. Every light there possibly lit up lit up. He told me that they serviced the vehicle and that the computer was trying to compute and recognize what they serviced but I could bring it back in the morning and they could look at it and make sure that there was nothing wrong the next morning. The car wouldn't start. Had to have it towed to ***** ******* on 04/26/2025 cal ****** service it but didn't talk to me about the service details because I didn't have it towed in guaranteed motors dead so I didn't have any say onwhat work went done in on the car only guaranteed motor said and they didn't discuss anything with me therefore I don't know what was declined what wasn't and what was left in and what was left out, but I do believe there was a lot of deception here This was a little over a month ago and the difference is astonishing. Documents are an enclosed. you will see that guarantee guaranteed motor cars is on the receipt of ***** ****** and the three pictures of what they paid and what declined but on the video that was sent to me today of what's wrong and the billing is over $12,000 and that's a little over amonth between services. I don't understand how a month could possibly stem that much difference

  

  Business Response

  Date: 06/12/2025

  Mrs. Kirka came to the our dealership this morning telling me that she took her car to Kelly Nissan to diagnose the issues with the car, and they told her that they need the approval of our dealership to process the claim on the vehicle, I spoke with the warranty company regarding the approval of the claim, they told me that according to to the warranty contract that if the repair facility is within 40 miles of our dealership address, then the customer has to bring the vehicle to our dealership for repairs and approve any claim on it.

  Resolution

  Mrs. Kirka can 1- bring her car to our repair facility to inspect it and get repaired under the terms of the warranty.

  2- tradein the car for a differnt one

  3- cancel the warranty and get refund. 

  Customer Answer

  Date: 06/16/2025

   
  
  Complaint: 23457186
  
  
  
  I am rejecting this response because: Hello I currently have a complaint with Guaranteed Motors in palos Hills illinois trying for a solution but today after no success I went to pick up my vehicle that Guaranteed Motors sold me on 04/24/25 from Nissan service center where I was originally told by Guaranteed Motor Cars that it would be the only place that I would be able to get my car serviced under this warranty. Atleast that is what Dennis Crocket who sold and signed the amazing warranty according to him said that evening to me and my son nothing more, nothing less. Anyway the technicians and financial, even sales people have told me that the vehicle is not fixable and unsafe to be on the road. Motor has parts glued in place to hold it on. Other parts are held in place with zip ties, 3 out of 4 tires are bald. Fans for cooling are just hanging on. Hood will not properly latch. I was informed that this car should have never been sold that it should have been totaled after the first accident that basically has the whole front of car not properly connected and should not be on the road .at this point I will be asking for a full refund and this car be totaled. And Guaranteed Motor Cars be looked into. As far as I am concerned the disregard for my safety is inhumane.
  
  
  
  Sincerely,
  
  
  
  Cathy Kirka

  

  Business Response

  Date: 06/17/2025

  The customer can bring the vehicle to our repair facility to inspect it and get it repaired in accordance with with the warranty contract terms.

  the customer can trade the vehicle and buy a different vehicle.

  the customer can cancel the warranty contract and get a pro-rated refund for the warranty.

  the customer can take their vehicle outside of 40 mile radius from our dealership to get the vehicle repaired in any repair facility

  if the customer insists on repairing the vehicle at a certain repair facility out side of the warranty contract terms, the customer can do that at their own well.

  Customer Answer

  Date: 06/25/2025

   
  
  Complaint: 23457186
  
  
  
  I am rejecting this response because: No resolution has been made I have reached out to the attorney general office and will be waiting on a reply from them soon. as to fix this car is a little more than $12k and that is just the surface there is still problems beyond that and the fact that the front end itself is not fully supported is concerning. This car is a hazard and needs to be totaled out and a refund  should be issued back to me. should have never been sold at all. I refuse to let a dealership service a car that they knew was a hazard to begin with. Thank you for your help and time. I hope they don't make a habit of selling cars like this one they sold to me. 
  This car they sold me has cost me valuable time and has been very stressful. Maybe together we can make a difference. 
  
  
  
  
  Sincerely,
  
  
  
  Cathy Kirka

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: Guaranteed Motor Cars Business Address: *********************************** Complaint:I purchased a vehicle from Guaranteed Motor Cars and have been trying to obtain a required document titled the Advantage Package Agreement for the past 2 months, which the dealership is obligated to provide. This document is essential for submitting a ************* claim following the total loss of the vehicle.Despite calling the dealership between 8 to 12 times per day and sending multiple emails over the course of more than two months, I have received no resolution. On the few occasions I was able to speak with someone, the staff was extremely rude and unprofessional. One manager even stated, You people are annoying me, dont call anymore, before abruptly ending the call.I also visited the dealership in person in hopes of resolving the issue, but I was again met with hostility. The manager raised his voice and yelled at me, further escalating an already stressful ************ a result, my GAP claim remains unprocessed, and I am still financially responsible for a vehicle I no longer have. The balance on my auto loan continues to grow, and this unresolved matter is causing significant financial and emotional stress.Resolution Sought:I am urgently requesting that Guaranteed Motor Cars provide the Advantage Package Agreement immediately so that I can proceed with my ************* claim and begin to address the financial burden caused by this situation.

  

  Business Response

  Date: 05/05/2025

  The customer requested the cancellation of his warranty on the vehicle as it was involved in an accident and it was deemed a total loss by the insurance company, a refund of $1,929.17 was sent to ************ the lien holder of record. 

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23276532
  
  I am rejecting this response because:
  
  Sincerely,
  
  Amirdzhon Faiziev

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Location: ************************************* I bought a 2020 ***** Suburban Premium 1500, 4 wheel drive and all the extras on it. I had to put on a water pump and about $5,000 worth of repairs to the vehicle. They put new magnetic ride shocks on the rear of the vehicle and they come on only when I drive slowly. I would like for them to reimburse me for the repairs.

  

  Business Response

  Date: 06/10/2025

  ***** ****** purchased a vehicle from us April 18, 2025.

  He is from ************** and knew about the vehicle through her advertisement when he arrived we allowed him to inspect and look over the vehicle and take it for a test drive.

  As it is a secondhand vehicle with higher mileage, we offered him an extended warranty, and he laughed at me and declined.

  His entire visit was rude and obnoxious.

  I even asked him to leave at one point.

  Illinois law has a limited powertrain warranty on vehicle vehicles purchased for the first 500 miles and 15 days.

  His complaint does not qualify.

  That being said please close this case so we can move on.

  Thank you so much.

  **** ******

  General Manager

  Guaranteed Motor Cars lake Villa  

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership charges extra fees and then combines everything together on the bill of sale so you have no proof. We paid $700 in MI out of state title fees, it has been two months and still have not received any information from the *** when contacting the dealership to get information we were told to go to the *** and that we did not pay them for it. When you look online it says the dealer is supposed to send everything to the state and we receive paperwork in the mail. I cannot get a hold of anyone to get this information. If we dont receive dmv paperwork we have no way to drive the vehicle we purchased. They lie and scam everyone. Told us they replace spark plugs and coil packs but they did not. We had to then do it. The vehicle had a leaking head gasket and we also had to replace that. We are extremely unhappy with the unethical lying practices of this dealership along with the several others who posted negative reviews on ****** about the fees and issues with them.

  

  Business Response

  Date: 04/09/2025

  The vehicle registration paperwork was mailed to the ************* of State, and we advised the customer to contact the **** of State on getting their license plates

• Initial Complaint

  Date:03/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the mini on July 4, 2025 for $15,000 down payment and a loan of approx. $21,000.The car was delivered later in July. without power seats as promised. we immediately asked for a resolution, either reimburse us for adding power seats (or some portion of that cost) or credit back part of the purchase price. ownership "declined to do anything." We then reversed the down payment asserting fraud to the bank who agreed. The dealership reached out to us in October and simultaneously said they were looking for a solution when they recharged the credit card. The bank immediately flagged that charge as fraudulent and again reversed the charge. After much useless promising by the dealership, we finally said, pay off the loan and take back the car. The dealership has promised to do this since 10/24. It never happens. The car cannot be registered (faulty title), cannot be driven while we incur monthly finance and insurance charges.

  

  Business Response

  Date: 04/09/2025

  Mr. ******* made an agreement with Mrs. ******** that we would payoff her loan with *********** and that she should return the vehicle along with a refund check for $2.669 that was sent to her back in July, ************************************* ******** which she never did, we received back the title and reg. paperwork, we are still waiting to get back the refund of $2,669 and the vehicle, upon that we will go ahead with paying her loan and end this deal.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23058203
  
  I am rejecting this response because: I will not send this dealership any money. they are completely untrustworthy.  I've offered several times to offset the tax $$ by the useless loan and insurance payments i've made for  7 months on a car that i cannot drive. they respond with ridiculous statements that defy all logic. I have 13 separate written text statements where they promise to pay off the loan and never do. 
  
  Sincerely,
  
  ********* *******

  

  Business Response

  Date: 04/11/2025

  We stand with the agreement made, she refunds the tax money, we will get a transportation company to pickup the vehicle and we will pay her loan off.

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 *** X1 from this dealership on January 13. However, within 2-3 days of purchase, the vehicle began exhibiting significant issues, raising safety concerns for myself and my family. Problems started with warnings related to the *** brake system and malfunctions. The car completely shut down. The dealership staff claimed that the issue was simply the battery, which is incorrect, as the car shut down as soon as after showing multiple warnings.Due to safety risks, I attempted to return the car. Initially, I was informed by the sales manager, **, that a 20% restocking fee would apply, which I reluctantly agreed to pay. However, after waiting for three hours, the general manager informed me that I would also be charged for taxes and registration fees, which were not mentioned in the contract or prior discussions. This additional charge is unreasonable, as these terms are not mentioned on their website, not in the signed agreement either! The vehicle cost approximately $20,400, and I made a down payment of $9,000. After deducting the 20% restocking fee ($4,080), I should have received a refund of $4,920. However, the dealership only offered $2,873 (and ultimately refunded $2,837, which is incorrect and raises further concerns again). According to law, you can cancel registration and get reimbursement for the fees paid The managers there were pushy during this process and coerced me into signing a cancellation of contract, despite my objections to the refund amount. I reluctantly signed to ensure my safety and that of my family, as the car posed a high safety risk. It is unacceptable that a dealership would act in such a manner and withhold an additional $2,083 from the agreed refund amount. I kindly request your assistance in resolving this matter and ensuring the dealership returns the outstanding $2,083 owed to me. While I have already suffered a loss of $4,080 in restocking fees, I seek to recover the additional amount unfairly withheld.

  

  Business Response

  Date: 03/17/2025

  
  GUARANTEED MOTOR CARS
  ************************;   *********************************;   ***************************************************************************;        *******, IL 60438           *******************
  **************                  **************              **************
  
  March 15, 2025
  
  Re:    Case ID: ********
            Customer: Abrorbek Kodirov
            Vehicle: 2020 *** X1
  
  Better Business Bureau
  ***************************************************************************************
  
  Dear Sir/Madam:
  
            *** ******* took possession of the above-mentioned vehicle on January 14, 2025, he came back three days later requesting the cancellation of the purchase agreement as he is no longer interested in owning,we accepted to cancel the sale agreement, and he agreed to receive a partial refund of his downpayment.
  
  Thanks
  
  *** *******
  (Comptroller)
  

  Customer Answer

  Date: 05/05/2025

  Complaint: 23001356
  
  I am rejecting this response because: The issue I reported has not been resolved. I lost over $6,000 as a result of my experience with the dealership in question.
  
  Sincerely,
  
  Abrorbek Kodirov

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2005 Chrysler Crossfire from Guaranteed Motor Cars on 10/31/24 for $8405.53, signing the papers via DocuSign. The car was delivered about a week later. Despite numerous calls to my salesman, **** *****, and the sales manager, MJ, I didnt receive any paperwork or information about my plates. My county title clerk confirmed they hadnt received anything from the dealership.After multiple calls, I finally received the title and bill of sale on 1/22/25, nearly three months after the purchase. The bill of sale listed the car price as $8118.03, a $278.50 difference from what I paid. I was told this would be corrected, but it never was. Additionally, the car had undisclosed issues (oil leak, misalignment, blown speaker) that werent addressed pre-shipping. I also discovered that the Iowa state tax, title, and license fees were not paid, contrary to my ************* summary, I paid $8405.50 for a car listed at $6400, and I want to be refunded the $278.50 overpaid.

  

  Business Response

  Date: 04/24/2025

  After looking at Mr. ******* checking statement, he paid us $8,405.53 and the total sale price listed on the bill of sale was $8,118.03, we are not sure why he sent us more than what the balance due was, but in any case, we will refund Mr. **** ******* the amount of $287.50 sent to his home address via a business check thru *****

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales date 12/21/24 I bought a Jeep Commander from them on the date listed above, they state that they do a 121-point inspection on all vehicles they sell. The jeep, which I overlooked when I picked it up didn't have a working horn, safety issues that any car dealership isn't allowed to sell. Had Missing relays for the Horn, Rear wipers, HI & Low Radiator Control speeds, and main 50 AMp fuse. Called the ******************* to dispute the ******* they charged for services that were not performed, never answered back to my credit card company and they found in my Favor, had called the dealership on the following Monday 12/23/24 can forward my call logs to show that it wasn't no month later, would have called on the 12/22/24 but Sundays they are closed. when I got ahold of someone, it was a run around of h*** as you have to speak to the sales guy who sold the jeep to you but he is not in, then he will be in next week followed by did you have a service contract, finally talked to the service manager and he stated that they are not like that but we can miss things and he would reimburse me for what I had to spend on doing what they charge the *******. I would be more than willing to show all phone calls from my cell provider to make sure that, so we don't have another ******.

  

  Business Response

  Date: 03/21/2025

  March 15, 2025
  
  Re:    Case ID: ********
            Customer: Abrorbek Kodirov
            Vehicle: 2020 *** X1
  
  Better Business Bureau
  ********************************************************************************************
  
  Dear Sir/Madam:
  
            *** ******* took possession of the above-mentioned vehicle on January 14, 2025, he came back three days later requesting the cancellation of the purchase agreement as he is no longer interested in owning, we accepted to cancel the sale agreement, and he agreed to receive a partial refund of his downpayment.
  
  Thanks
  
  *** *******
  (Comptroller)

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22980730
  
  I am rejecting this response because: Im not even that person they are talking about.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 04/05/2025

  The following applies only if the vehicle is a used vehicle and is not an antique vehicle as defined in the Illinois Vehicle Code, or a collector motor vehicle and does not apply to a vehicle with more than ******* miles at the time of sale.
  Illinois law requires that this vehicle will be free of defect in power train component for 15 days or 500 miles after delivery,whichever is earlier, except with regard to particular defects disclosed below on this agreement. Power train component means the engine block, head, all internal engine parts, oil pan and gaskets, water pump, intake manifold,transmission, and all internal transmission parts, torque converter, drive shaft, universal joints, rear axle and internal parts, and rear wheel ************ (the consumer) will have to pay up to $100 for each of the first 2 repairs if the warranty is violated.
  The seller may exclude any power train component that has a defect from the limited power train implied warranty of merchantability by disclosing a particular defect and obtaining the customers signature next to the disclosure of the defect as provided below. Customers signature next to a disclosure of a defect in a power train component constitutes acknowledgement that the seller has fully and accurately disclosed to customer before the sale that, because of circumstances unusual to the business, the vehicle has a particular defect and that customer agrees to purchase the vehicle after disclosure of the defect. Customers signature next to a disclosure of a defect in a powertrain component constitutes a waiver of the used vehicle limited implied warranty of  merchantability for that component.
  The ******************** Warranty of Merchantability for Power Train Components does not extend to damage that occurs after the sale of the vehicle that results from (1) off-road use, (2) racing (3) towing, (4)abuse, (5) misuse, (6) neglect, (7) failure to perform regular maintenance, or (8) failure to maintain adequate oil, coolant, or other required fluids or lubricants. The ******************** Warranty of Merchantability for Power Train Components is not violated if an alleged nonconformity does not substantially impair the use and market value of the vehicle or if the alleged nonconformity results from abuse, neglect, or unauthorized modifications or alterations of the vehicle. If the warranty is breached, customer must give notice to the seller as specified by law no later than 2 business days after the 15-day or 500 mile period, whichever is first. The vehicle is being sold without any further express or implied warranties, other than the 15-day/500 mile,whichever is first, implied warranty of merchantability under Section 2L of the Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/2L). This form is Incorporated into and made a part of the purchase or lease agreement.

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 22980730
  
  I am rejecting this response because:

  I called Monday morning after I got home which I bought Saturday to discuss the coolant leak, missing relays and the so called dealer prep fee which is added on to the back end of the deal to make 100% profit got the run around on the which they have stated publicly that I called after a month. I have even emailed them 3/13/25 telling them to start the arbitration clause in their contract. No reply to that email, even the law states that an email send to a regularly check email that it was received, That clause they are referring to are based on their own in repair contract which I never signed up for. Emailing doesnt do anything, calling doesnt do anything. This company is in breach of contract and whats really funny its their contact not to be sued. 
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle on 12/27/24 and a warranty that was stated to cost $663 - the true FULL price was never verbally stated. In order to keep the full amount of my check, Ohio sales tax ($2,799.98) was dropped off of the original signed bill of sale that was sent pre-purchase and the warranty was added for $3,455. None of the staff neither vaguely nor explicitly communicated the update/that I would now be responsible for paying sales tax myself. I did not notice when signing the final bill of sale and assumed ****** (finance manager) was telling me the true price of the warranty.I realized the tax/warranty switcheroo when at the *** transferring the title and unexpectedly paid $2,844.25 out of pocket for the tax. I also realized the warranty was not through Integrity as ****** stated, but through ************************* (This context is mainly to warn other consumers of their deceptive sales practices, actionable complaint below).I decided to cancel the warranty. I called on 1/16/25 and was told the cancellation department was not in for another week. I emailed ***** (Diah) and MJ (Mutaz) on 1/16/25 regarding cancellation and received no response. I got in touch with *** on the 17th who said hed send me a cancellation form; he did not. I followed up with Mutaz on 1/18/25 and received no response. I followed up with *** and 1/20/25 and finally received the cancellation form, signed it and returned it. *** confirmed the refund amount of $3,405 would be mailed in two ******** has now been two weeks (as of 2/3/25), and I have emailed *** thrice (1/30, 1/31, and 2/1) to confirm whether or not the check has been mailed - I have received no response.I confirmed with ************************* on 1/31/25 that I am not in their system (the dealership did not send my contract or payment and still has my money).Submitting this complaint in hopes of expediting my refund and ensuring that it is properly delivered + in the correct amount of $3,405.

  

  Business Response

  Date: 02/06/2025

  PROCESING TAKES LONGER NOTHING IS IN AN INSTANT FORM THERE IS A PROCEDURE WE HAVE TO FOLLY AND THE CUSTOMERS CONCERNS ARE BEING TOOKEN CAR OF 

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22889822
  
  I am rejecting this response because:

  1. It sounds like it was written by a child...?

  2. I never suggested that processing should be done "in an instant". It has been two weeks and five days since I signed the cancellation form provided by *** on 1/20/25. *** claimed on that day that, "The refunds will be mailed to your home address in two weeks". Yet I have not received the check, and all staff I've been in contact with refuse to answer the simple questions I'm asking; has the check been mailed? If not, when will it be mailed? If it is mailed with a trackable service, can that tracking be shared? I am also still waiting to receive a DEALER-signed copy of the warranty cancellation form.

  I am asking these questions based on YOUR STAFF'S statement that the check would be mailed in two weeks. If that was true, I would have the check by now. These are simple questions with easily-accessible answers yet your general manager, *****, is now threatening "consequences" if I continue to email him asking these basic questions. Why are staff refusing to answer my basic questions? Because they're mad?? I simply want my money back for a product I cancelled over two weeks ago. This is not a complicated transaction yet this "business" is intentionally making it as difficult as possible. Let me repeat the questions I expect answers to since clearly literacy is severely lacking:

  Has the check been mailed yet? If not, when will it be mailed?

  If it has been/will be sent using a trackable service, can the tracking information be shared?

  Send a copy of the dealer-sign cancellation form. Why are staff refusing to do so?

  ********* ***********

  

  Business Response

  Date: 02/11/2025

  Case #: ******** There is no such thing the customer was aware of from the beginning and everything was broken down for him before signing.

  Customer Answer

  Date: 02/11/2025

   
  Complaint: 22889822
  
  I am rejecting this response because:

  Response yet again makes no sense and ignores my simple questions.

  I paid $3,455 for the warranty on 12/27/24. I cancelled the warranty on 1/17/25 and was told the refund would be mailed in two weeks. It has now been three weeks and I have no check and no dealer-signed copy of the cancellation form. ************************* confirmed today (2/11/25) that they do not have me in their system. This dealership is withholding my $3,455 and refusing to answer the simple question of when it will be refunded for a product I cancelled three weeks ago.

  When will I receive the refund check? Send me a copy of the dealer-signed cancellation form.