Business Profile

Used Car Dealers

Guaranteed Motor Cars

Complaints

This profile includes complaints for Guaranteed Motor Cars's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

35 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i purchased an F-150 from this car dealer based on their CarGurus ad. they were quick to contact me about the potential sale. we eventually reached an agreement on price and logistics. they told me there were no issues with this vehicle so we moved forward with the purchase. they agreed to arrange shipping on my trade-in and delivery of the vehicle mentioned above. once the truck arrived the delivery driver told me the vehicle had the check engine light on it and was knocking when he picked it up from the dealers lot. i contacted them the next day and arranged for the vehicle to be diagnosed and repaired. they paid for the first repair of around $900, however, this did not fix the issue. after this they were nearly impossible to get in contact with and kept arranging pickup drivers for my trade-in. i agreed to send the trade-in to them once they agreed to pay for the second set of repairs to the vehicle. they called the dealership and verbally agreed to pay for this round of repairs but after that there was no further contact. once they had my trade-in i never heard back from them and they have refused to cover the repairs on the truck i purchased from them. they also have not paid off my trade-in in a timely manner and have already listed the vehicle for sale while the lien is still in my name. they have not returned any phone calls and are avoiding any further contact with myself or the dealership repairing the truck i bought from them.
Business Response
Date: 02/11/2025
Case #: ******** The vehicle was inspected before leaving nothing wrong at all. We quickly worked with the customer the minute he said he had an issue they told us about the repair and we took care of it and then the dealership he took it kept coming up with more excuses and more charges. When they first went there it was one thing and we told them we would pay for it. then it all of sudden became a long list. Something wasn't right.
Customer Answer
Date: 02/12/2025

Complaint: 22814540

I am rejecting this response because:
the vehicle arrived with a serious mechanical issue with the timing system in the engine. The engine was knocking and running very rough from the minute it was delivered to me. The dealership I took it to for repair went through the proper troubleshooting procedures according to the codes the vehicle was giving. The seller was not cordial with myself or the dealership repairing the vehicle in regards to the repairs once my trade in was received by them. Once they received my trade in they refused to cover the remaining repairs.

Sincerely,

***** ******
Business Response
Date: 04/23/2025
Mr. ****** purchased the vehicle back in December, he checked the vehicle before he bought it, he traded a another vehicle which we paid the balance on it, as far as repairs, what he is complaining about do not fall under the 500 mile 15 days warranty from us.
Initial Complaint
Date:12/23/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an **** A8 on Dec 14th, I have received no communication from the dealership when this vehicle will ship. I have called and asked what they need from me and have received no response beyond we are working on this matter. Papers are signed, credit is approved! I have spoken with ***** (salesmen) who is no longer responding to me. I have spoken to ****** (finance) and not getting answers, he just keeps confirming I still want the car. ***** (GM) sent me an email, which is responded to with no response.
Business Response
Date: 02/11/2025
Case #: ******** due to the time of year and we had to re-contract ********* for her loan. It took longer than usual. but everything was finalized and completed and by the time it was Christmas time came and that's when it took longer after the holidays it was shipped out. sorry for any delays.
Customer Answer
Date: 02/11/2025

Complaint: 22724503

I am rejecting this response because this doesnt resolve the lack of customer service and the overcharge on the price of the vehicle. In addition, we had the vehicle inspected by a mechanic. The exhaust is crushed and could create the car to fail Colorado emissions. In addition, the vehicle was not maintained accurately. Not records of oil change or maintenance provided. The car was not provided registration at time of delivery as well as previous owners information IN THE CAR. This has begun to raise concern with lemon law. I have reported this to the attorney general in *********

Sincerely,

********* ********
Initial Complaint
Date:11/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a senior citizen who purchased a used 2021 Porsche Macan S from Guaranteed Motor Cars in *********** on September 21, 2024, with ****** miles of factory warranty remaining. At the time of the purchase, salesman ** ***** pointed out several cosmetic body issues he said were caused by a dealership employee who backed into a pole. He said the following repairs would be made:Replace the left rear bumper cover Reattach drivers side sun visor Replace left rear outer and driver rear bumper taillights Attempt Paintless Dent Repair on a crease in the right rear tire well Touch up nicks and scratches on the trunk ledge I based my purchase decision on the CarFax report, Porsche Cars North America's (PCNA) confirmation of ****** miles of remaining factory warranty, and Yasins assurances that the repairs would be performed to my satisfaction.I later learned the factory warranty could be voided if a non-Porsche certified mechanic performed work or if non-Porsche replacement parts were used. Page 32 of the 2021 Porsche Macan owners manual states the factory warranty coverage can be voided if any of the following conditions are met Work is performed by a non-Porsche-certified shop on items covered by the factory warranty Replacement parts are not genuine Porsche replacement parts *****, the service manager, lied to me. He admitted that his shop is not Porsche-certified, but walked back his claim that the mechanic was. He also claimed that the parts were authentic Porsche parts, but when asked for proof of purchase from a Porsche dealership, he pulled up pictures from **** Motors to show me images with the same Porsche OEM part numbers: he ordered used parts whose authenticity couldn't be verified.I want Guaranteed Motor Cars to have the repairs done at a Porsche-certified body shop using new genuine Porsche replacement parts. Guaranteed Motors has refused to cover the cost of having the work done at a Porsche-certified shop.
Business Response
Date: 02/10/2025
Customer was promised a repair and we took care of what we promised.
Initial Complaint
Date:11/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a vehicle, they replaced the brakes and didnt notify me that the tires were completely worn out. They put my familys life at risk for allowing that vehicle to leave their lot with 2 tires ready to explode. Found this out 3 weeks later during a check up at a mechanic shop
Business Response
Date: 02/10/2025
Customers had the opportunity to test drive the vehicle and address any of their concerns at time of sale but, our cars go through inspection before listed for sale. So this doesn't seem accurate.
Customer Answer
Date: 02/11/2025

Complaint: 22513910

I am rejecting this response because:
Test driving a vehicle doesnt mean getting under the vehicle, option that isnt available at the time of a test drive and these images were taken at a renown mechanic shop. Their statement doesnt seem accurate. Should I not get this matter resolved, Ill make sure to continue unto a public review with images and dates and also contacting a news outlet to promote customer satisfaction and scam prevention at the time of purchase from this dealership.
Sincerely,

******* ********
Business Response
Date: 04/23/2025
Mr. ******** traded his vehicle for another vehicle to his satisfaction.
Customer Answer
Date: 04/24/2025

Complaint: 22513910

I am rejecting this response because:
#1 Trading in the vehicle was not an option provided to resolve the issue with the tires on the Range Rover. Trading the vehicle was a personal preference

#2, the vehicle wasnt traded as a resolution, it was PURCHASED for my own benefit and liking. NO exchange benefit was given or provided for the trade in, as the range Rover was purchased back at 50% the original ticket price. This was strictly a business transaction not a resolution

#3, the dealership had expressed very clearly in the previous message that they were not intending nor interested in resolving the matter. So Im uncertain as to why this is being brought up. Doesnt change the fact that the life of my family and my own, was put at risk because of their mechanics lack of workmanship.

I am, however, very pleased with the new Tesla that I have just purchased from them.
Ive no further interest in this matter

Sincerely,

******* Martnez
Initial Complaint
Date:09/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold an add-on on my vehicle in the form of theft protection. The business didnt provide me with the service at the time of the delivery. The contract states that VIN Etching shouldve been provided, but nothing was put on my vehicle windows. The business didnt provide me with the contract for the service as well and telling it would be in a digital form. No proof is provided up to date. The business charged me $695 for no reason and is telling me will not refund the funds. Ive attached the proof below.
Business Response
Date: 10/14/2024
vin etch is not a cancelable product
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle from this dealership January 2024, the dealerships offer me warranty but then I decided to cancel it a couple months later. The warranty company stated that they never paid them for my warranty and therefore I do not have warranty. They are withholding a couple thousand dollars which needs to be returned to my finance department. Every time I call or address the issue in person they ignore me
Business Response
Date: 10/14/2024
customer lloking to cancel a warranty that is already used not doable?
Customer Answer
Date: 10/15/2024

Complaint: 22300700

I am rejecting this response because:
I cancelled warranty back in March 2024, They need to refund the money back to the lender. They are witholding funds that were meant to be used for warranty which i cancelled.

Sincerely,

***** *****
Business Response
Date: 10/31/2024
cusomter can come in for a refund difference on the ewarranty
Customer Answer
Date: 11/05/2024

Complaint: 22300700

I am rejecting this response because:

I showed up to the dealership and they said to wait for the ** *****. One *** said he was in a meeting and another *** said he was on his way. I waited for an hour and ***** never showed up. I felt that they are just trying to avoid the situation

Sincerely,

***** *****
Initial Complaint
Date:09/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a truck at night with clear carfax. Not true it was crashed in the front and the back which *** had inspected! Now it doesnt work anymore, I cant make it to work! I cant pay $800/month if I cant get to work. I made this purchase of truck 2 months ago so I would never have problems to work ever again. If I dont make it to work in the morning I am fired
Business Response
Date: 09/10/2024
The customer purchased this vehicle in mint condition test drove the vehicle multiple times and did purchase an extended warranty. looks like the customer is complaining about affordability issues. which has nothing to do with us. The customer haggled to get a deal to get the payment he desired. and we did our best to help him achieve that.
Initial Complaint
Date:09/03/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/23/24, I purchased a vehicle (VIN: *****************) from Guaranteed Motor Cars for $47,563. The dealership advertised the vehicle as being in "excellent" condition. I arranged a Pre-Purchase Inspection at *********, a shop near the dealership. Over the phone, ********* identified minor issues but assured me the vehicle had no rust and was in good condition. Based on this, I agreed to purchase the car. However, the dealership required the identified repairs be completed before shipping, added the cost to my purchase price, and paid ********* directly. ********* then waived the inspection fee and did not provide a written inspection report.Upon receiving the vehicle on 9/1/2024, I discovered extensive rust throughout, including the frame mounts, rear shock mounts, struts, rocker panels, body panels, and interior footwells, indicating the rust had penetrated the car's interior. This rust was not disclosed and renders the vehicle unsafe to drive. I contacted the dealership immediately, but their response was dismissive, downplaying the rust and asserting the vehicle was in excellent condition. They have ignored my follow-up communications.The dealer's website claims their vehicles come with comprehensive warranties and undergo rigorous inspections. However, instead of including a warranty, they attempted to sell it to me at an upcharge, which I declined. It now appears the dealership may have orchestrated a situation where I wouldnt receive the inspection results in writing, raising concerns about potential collusion with ********* to mislead me about the vehicles ************ the photos saved from the original ad, rust around the front windscreen is not visible, suggesting the photos may have been manipulated. My pictures clearly show rust in these areas, further indicating deceptive practices by the dealership.I request that they either arrange for the pickup and return of the vehicle with a full refund or cover the complete cost of rust repairs.
Business Response
Date: 10/14/2024
the customer made a purchase and scheduled his own pre inspection at his shop of choice. all vehicles are sold as is and is stated to the customer which he also was offered an extended warranty and declined.
Initial Complaint
Date:08/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I gave Guaranteed Motors $2500 for a down payment on a car that I ended up not going through with, and they refuse to refund me by $2500. Every time I speak with them it's either on its way to me, being processed, or they have sent which they did not.
Business Response
Date: 10/14/2024
customer came in with fradulent social and id
Customer Answer
Date: 10/15/2024

Complaint: 22174528

I am rejecting this response because: The company is lying and making up excuses to steal and not return the deposit. Which the lie provided is not a reason to keep a deposit for a purchase, when no purchase was made.

Sincerely,

***** *****
Business Response
Date: 11/01/2024
customer came in with a fraudulent ssn number
Customer Answer
Date: 11/04/2024

Complaint: 22174528

I am rejecting this response because:
The company is making up lies to validate them being thieves and stealing a down payment. Their first response was I brought in a fraudulent ID and SSN. Now, its just I brought in a fraudulent SSN. Both are false and are unacceptable excuses for keeping a down payment when I chose to not go through with a car. Either way, the bank reimbursed me my money and I purchased a car elsewhere.
I hope my response is visible for all consumers to see: DO NOT BUY HERE!!!! BUYER BEWARE!!!! THEY ARE THIEVES!!!! BUY ELSEWHERE!!!!

Sincerely,

***** *****
Initial Complaint
Date:08/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a used car 7/31/2024 drove it home then the car stopped working the dealer took it back twice and still same problem now they are telling me there is nothing they can do. I drove the car less than 50 miles
Business Response
Date: 10/14/2024
already settled situation with customer she recieved her vehcile in great condition with all repairs done at no cost to custumer

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