Complaints

This profile includes complaints for Discover Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Discover Financial Services has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Discover Financial Services

  2500 Lake Cook Rd Riverwoods, IL 60015

  
• 

  Discover Card

  P.O. Box 15874 Wilmington, DE 19886

• 

  Discover Card

  502 E Market St Greenwood, DE 19950

• 

  Discover Card

  P.O. Box 15158 Wilmington, DE 19886

• 

  Discover Card

  P.O. Box 15162 Wilmington, DE 19886

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discover bank closed my account and will not release my money

  

  Business Response

  Date: 08/02/2022

   

     Please see attached response.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10 Jun 2020, I received an SMS notification from Discover saying that I just made a purchase of $407.48 on *******.com which included an auto part, I don't know what that is, and $300 worth of ****** gift card. The scammer somehow had access to both my ******* account and my yahoo mail account. Note: I had been using the same email and password for both my yahoo mail account and ******* account. I was able to cancel the auto part, but the $300 gift card was an e-gift card, and it was delivered to my yahoo mail account, which I was hacked into. The scammer redeemed the e-gift card and deleted the email.I disputed this transaction to Discover and they refunded me $300 but this amount came back to my later statement, saying that because the e-gift card was delivered to my email, they denied my dispute. This issue has been unresolved for 2 years. Discover was able to show me the receipt which include the ** address of the location where the transaction was made, and it was ******* while I was being at **********, ********. Discover was unable to explain that.

  

  Business Response

  Date: 08/12/2022

  Please see attached customer response letter...

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up a discover debit card about 1 month ago. Ive been submitting my payroll checks & been using this card to pay some bills. On July 13, 2022 I deposited my payroll check and at 9:02 pm I received an email stating that I need to contact customer service because my account has been suspended. Ive been contacting them everyday since July 13, 2022& Everyone I speak to either cannot provide me with any ****************** tell me a supervisor will call me back. Now I have over $3,000 in this account & they are telling me I have to wait 60 days to receive my money. Also I had several Automatic payments scheduled, progressive was one of them to be taken out on July 13 to be exact. The transaction could not cleared because my account was suspended, my insurance was not paid causing a ************ charged me a $20 service fee which discover refuses to pay for.

  

  Business Response

  Date: 08/15/2022

  Please see attached.

  Customer Answer

  Date: 08/16/2022

   
  Complaint: 17606997
  
  I am rejecting this response because:  Since July 13, 2022 when they closed my account, no one has reached back to me, for 9 days (July 14, 2022 - July 22, 2022) I called everyday, multiple times a day & left my name & number for a supervisor to call me back.  As of today I still have not received a call from anyone besides *****, in the ***************** on July 22, 2022 and that was only because I opened a BBB claim.  I called her on August 1, 2022 to follow up, she had no information to provide to me.  On August 11, 2022 I then called ***** again, still no information provided to me, on August 12, 2022 was the last time I spoke with her because that was the 15 calendar day she told me it will be resolved by then, with still no information provided to me, she stated she reached out to the deposits department and no one still has given her any inforamtion on the account.  Since they closed my account, no one is able to provide me with a balance, I had to cancel my renters insurance - ($26.98) as well as my car insurance - ($63.92) because I got charged with all these fees for my account being closed *** still no money.  Now I have to wait another 30 days to have a check sent out to me.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 08/19/2022

  Please see attached. 

  Customer Answer

  Date: 08/22/2022

   
  Complaint: 17606997
  
  I am rejecting this response because:  Since July 13, 2022 when they closed my account, no one has reached back to me, for 9 days (July 14, 2022 - July 22, 2022) I called everyday, multiple times a day & left my name & number for a supervisor to call me back.  As of today I still have not received a call from anyone besides *****, in the ***************** on July 22, 2022 and that was only because I opened a BBB claim.  I called her on August 1, 2022 to follow up, she had no information to provide to me.  On August 11, 2022 I then called ***** again, still no information provided to me, on August 12, 2022 was the last time I spoke with her because that was the 15 calendar day she told me it will be resolved by then, with still no information provided to me, she stated she reached out to the deposits department and no one still has given her any inforamtion on the account.  Since they closed my account, no one is able to provide me with a balance, I had to cancel my renters insurance - ($26.98) as well as my car insurance - ($63.92) because I got charged with all these fees for my account being closed *** still no money.  Now I have to wait another 30 days to have a check sent out to me.

  
  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a secure credit card with Discover card in May 2017. I sent Discover card $400.00 to load on to the secure card. I closed the card 8/2019. Per the guidelines I was to receive the money I loaded on the secure discover credit card upon closure of the account. When I close the secure card account my balance on the card was $370. Discover card not only kept my $30 but also has been reporting late charges to my credit report. The account shows as delinquent. I would like for Discover card to delete the account from my credit file since it was a secure card with funds that I added to the card.

  

  Business Response

  Date: 08/10/2022

  Please see attached.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed multiple claims with Discover on June 10, 2022, regarding products that I never received from the merchant. The merchant is unable to be reached as his website is no longer available because the business is dissolved. Discover had approved 2 of 19 claims, which I don't understand because all of the claims are with the same merchant. In addition. they filed the wrong claim code, for an item not received, instead putting "Item not as described," and "billing issues."

  

  Business Response

  Date: 08/15/2022

  Please see the attachment

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened my discover account so I could start building credit at 18. Unfortunately, I picked discover. I have two bank accounts, and whenever I make a charge to my credit card, I put that money into my savings so I always have enough to cover my credit card fee when its due. Ive been on time with every single one of my payments, paid in full. February 20th, 2022 I had a balance of $174 with enough money to cover it. Discover docked me 24 points because, as credit karma puts it, they were scared I wouldnt be able to pay them back. Dont mind the fact the **** was paid. Not only did I have autopay on, but I actually pay it manually in fear of autopay failing. Frustrating, but I moved on. April 21st, 2022 same thing happens. Balance of $439, enough money in my account and have it paid off, however this time Im hit with a damaging 117 points taken away from my credit. After calling and talking to them, they took no responsibility and would not fix it. I paid off the last remaining balance I had, and stopped using the card. I didnt close it because it was the only line of credit I had, while I was looking into new cards and other lines of credit. July 21st, 2022, they decide to close it without my approval. Costing me another 59 points and further hurting me getting approved for anything else. Discover was an absolute waste of my time, money and credit. Costing me 200 points of credit for trying to be a responsible credit card owner just getting started and building.

  

  Business Response

  Date: 07/29/2022

  Attached

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discover opened a secure account for me, took the deposit, then afterwards, starting making me do all kinds of paperwork and verification. This should have been done prior to the account opening up. I don't have the time for all the back and forth. I would like a full refund ASAP

• Initial Complaint

  Date:07/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against Discover. This company has repeatedly violated my consumer rights under the Fair Credit Reporting Act as well as the Fair Credit Billing Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable account on my credit report and not to mention an account in which I've asked for proof of claim and in which they have not been able to provide, per the ************ Despite my efforts to resolve this unfortunate nightmare for several months now, Discover has completely ignored my communications and legal submissions to remove this inaccurate information from my credit report. I am well aware of several other complaints filed against this company for their illegal and unethical business practices. Yet, somehow, this company is still in business. This company's unprofessional & negligent behavior has caused lots of serious harm, not only to my ability to establish credit & good interest rates, but also to my character as a Professional and as an individual. Please help me, and the many other consumers just like me, to put a stop to the operation of these unethical & immoral business practices immediately. I sincerely appreciate your time and assistance in this matter and hope to hear from you very soon.

  

  Business Response

  Date: 08/03/2022

  See attached.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a checking account with Discover bank for 2 months. Without explanation they froze my account for fraudulent activity. I can't log in to see what they are talking about. I have called repeatedly, spent hours on hold only to be disconnected. The money that goes into this account is all I have. It is direct deposit. I can't buy food. I can't pay for my medications, I can't put gas in my car. They are literally endangering my life.

  

  Business Response

  Date: 07/29/2022

  Please see attached.

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive made 5 different pre-order shoe purchases using my discover card on 5 different dates. The shoes that are pre-ordered never got shipped and Ive contacted Discover on 5/24/2022 about the 5 disputes that I never received my shoes. On 6/30/2022 Ive got a notification that the cases are closed, and that the transaction has been found valid. Discover states that the reason they found this valid is because the seller never responded so its now in favor of the merchant. Ive contacted them back the same day and spoke to a rep then escalated to the manager of the dispute team and they are requesting paperwork that the merchant needs to reply stating they are going to give me a refund and the last 4 digit of my card number. First the merchant is not replaying to any of my email, and I have asked Discover my credit card to step in to help. If they are not replying to Discover and myself then Discover is requesting something none of us can get. Dispute # *********D Dispute # *********D Dispute # *********D Dispute # *********D Dispute # *********D Discover submits the disputes to PayPal but they dispute it incorrectly and they state it is a billing issue - chargeback when clearly all the disputes are for goods I have not received. PayPal will not let me open the case on my behalf because the case is open with Discover card and you filed it incorrectly with PayPal. They are not allowing the case to be re-opened and fix their mistake for filling it incorrectly.

  

  Business Response

  Date: 07/28/2022

  Attached

  Customer Answer

  Date: 07/30/2022

   
  Complaint: 17596503
  
  I am rejecting this response because:

  
  

  This does not resolve the issue I submitted. Discover has submitted incorrectly to PayPal in Which the all 5 of my dispute did not get credited and discover still deny that they are unable to make the change and re open the case for good not received. Yet it still shows on PayPal end that discover submitted it as billing issue - chargeback. I am still in a loss of over $1,500 USD. 
  
  Sincerely,
  
  *************

  

  Business Response

  Date: 08/04/2022

  Attached

  Customer Answer

  Date: 08/05/2022

   
  Complaint: 17596503
  
  I am rejecting this response because:

  
  

  I have not seen any changes on the way you submit the dispute with PayPal as it still shows billing issue - chargeback. This is a shoes I did not received. Please make the changes to PayPal as stated that I never received my good/service. 
  
  Sincerely,
  
  *************