We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Call Center

Steel River Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Call Center.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt for *******************, I do not have a contract with Steel River Systems, LLC, they did not provide me with the original contract as i requested.

    Business Response

    Date: 06/13/2025

    Thank you for the opportunity to respond. Steel River Systems, LLC is now the owner of the debt. Attached are supporting documents. 

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company to ask why they placed this bill on my credit report and for what reason. They did not respond with anything in writing.. They subsequently placed it on my credit report for a while and then it dropped off. About a month ago, they placed it back on my report. I have contacted a lawyer and need this information from them to proceed.

    Business Response

    Date: 05/19/2025

    Thank you for the opportunity to respond. We are providing a verification of debt letter as well as supporting documents. 

    Customer Answer

    Date: 05/19/2025

     
    Complaint: 23270018

    I am rejecting this response because:  I don't ever recall having an account with that bank.  I need the number and information for that bank so I can dispute it there.  Please forward this to me so I can research it further.  My address is *******************************************************

    Sincerely,

    ****** *****

    Business Response

    Date: 05/20/2025

    The previously provided response contains the requested information regarding the original bank.

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute the account referenced under account number 3019***** that appears on my credit report. This account was opened without my authorization and constitutes fraudulent activity. I have no recollection of applying for or consenting to any agreement with STEEL RIVER Under 15 USC 1692g (Validation of Debts), you are required to provide verification of the debt or a copy of the judgment if I notify you in writing within *************************************************** documentation proving that I consented to this account. Without a valid, legally binding agreement bearing my signature, there is no basis for this account to exist under my name.Since this account was established fraudulently, I request its immediate removal from my credit report and that any collection activity cease. If you cannot provide proper validation within 30 days, you are required to delete this account from my record and stop further collection efforts.Please confirm receipt of this letter and notify me of the next steps to resolve this matter.

    Business Response

    Date: 04/22/2025

    Thank you for the opportunity to respond. We are providing verification of the debt. 

  • Initial Complaint

    Date:04/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27, 2023, I received a text from this company regarding a debt from around 2014 (Ref #: ********). This was the first time I was notified of the debt. I paid it to avoid potential issues.When I called in July 2023 to ask what the debt was for, I was not given any information.On February 8, 2025, I sent a certified letter requesting details about the debt, including what it was for and a record of all prior communications. I have not received a response.I am requesting a full explanation and documentation of the apparent debt.

    Business Response

    Date: 04/17/2025

    Thank you for the opportunity to respond. We are providing a notice that confirms the referenced debt has been satisfied.

  • Initial Complaint

    Date:04/03/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They reported a debt that was settled with *********** over 5 years ago.

    Business Response

    Date: 04/17/2025

    Thank you for the opportunity to respond. We have investigated the claim and have determined that the balance is valid and owed. 

  • Initial Complaint

    Date:03/29/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Steel River Systems LLC.I do not have a contract with Steel River Systems LLC and they did not provide me with the original contract as requested.

    Business Response

    Date: 04/10/2025

    Thank you for the opportunity to respond. Steel River Systems, LLC is now the owner of the debts in question. Verification of the debts is provided. 

  • Initial Complaint

    Date:03/07/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable STEEL RIVER SYSTEMS. I dont have a a contract with this collection agency. The agency also did not provide me with the original contract as requested

    Business Response

    Date: 03/20/2025

    Thank you for your correspondence received through the Better Business Bureau, ID # ********. Please find the documents supporting the validity of the debt accompanying this response.Additionally, our records indicate that we are not currently credit reporting this debt.

    Customer Answer

    Date: 03/20/2025

     
    Complaint: 23033101
    I did not sign a contract with you guys. 
    I am rejecting this response because:

    Sincerely,

    Laraynea ******

    Business Response

    Date: 03/21/2025

    Documents supporting the validity of the debt were provided. Steel River Systems, LLC is now the owner of the debt. You may contact us to discuss a mutually agreeable resolution. 

    Customer Answer

    Date: 03/21/2025

     
    Complaint: 23033101
    I did not signed an agreement with steel river systems LLC. 
    I am rejecting this response because:

    Sincerely,

    Laraynea ******

  • Initial Complaint

    Date:02/10/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** L. ******* ************************************************** ********** 02/10/2025 Re: Request for Removal of Collection from Credit Report Account Number: ******** ****************** ********************** Dear *********** am writing to formally dispute the collection account listed under ********************** with the account number ******** that appears on my credit report. After requesting debt validation from the collection agency, I received a confirmation letter, but the name listed in the letter is ***** *******. My legal name is ***** L. *******.The mismatch in the name suggests a potential error in the collection process, which may affect the accuracy of the account being reported. As a result, I am respectfully requesting the removal of this collection account from my credit report based on the following:1.The confirmation letter I received from the collection agency contains an incorrect name, which raises concerns regarding the accuracy of this *************** the name discrepancy indicates a possible error, I believe this collection account is invalid and should not be reported under my credit history.I kindly request that you investigate this matter and, based on the discrepancy, remove this collection account from my credit file.Please notify me in writing once this issue has been resolved and the collection account has been removed. I have included a copy of the letter I received from Steel River Systems, LLC, highlighting the name discrepancy.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,***** L. ******* SSN: XXX-XX-4587

    Business Response

    Date: 02/20/2025

    We appreciate the opportunity to respond. Upon thorough review of this account, we have determined that the debt is valid and owed.  Our investigation has determined that our credit reporting is accurate. 

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a 5 false collections on my credit report under this business name I have no recollection of any debts I may have owed them on the date that is provided under the Fair Credit Reporting Act code 15 U.S.C1681 I feel as though my information was compromised and would like to get these items removed they are repeated amounts of the same amount of money

    Business Response

    Date: 02/14/2025

    Thank you for the opportunity to respond. Upon completing our investigation, we have determined these debts to be valid and owed. We are attaching verification of the debt letters and underlying supporting documentation. 

  • Initial Complaint

    Date:12/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with steel river systems llc, I do not have a contract with steel river systems llc, they did not provide me with the original contract as I requested.

    Business Response

    Date: 12/26/2024

    Thank you for the opportunity to respond. We are provided a verification of debt letter as well as underlying support documents.

Steel River Systems, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.