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Business Profile

Call Center

Steel River Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is clearly a scammer. Received a letter from them "attempting to collect a debt" at my new address just 3 weeks after moving. It was the first correspondence I received from them, or anyone else regarding the supposed debt. They claimed to have purchase the account from a credit union that I was once a member of. The checking account in question was closed in 2019, but they say the debt is from Jan of 2022. They refused to provide a date of the transaction that supposedly put the account negative. When I asked for details, they tried to get me to e-sign a form before they would provide it.One of the first pieces of mail I got at my new address that was not forwarded, won't provide details of the debt, wanted me to e-sign a form in order to get the "proof" of the debt: in my mind, that adds up to a scam.

    Business Response

    Date: 01/25/2023

    Steel River Systems, LLC. is a licensed and bonded Collection Agency.  Our records show the account in question originated with the original creditor on 09/04/2018 and was charged off on 01/11/2020. We requested the consumer complete the eSign consent form on our website which is needed to send required notices electronically. We have not reported this account to ************************** We have suspended collection activities on this account. We deny all allegations of any wrongdoing. 

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not sure why this company called me because the representative was so rude and making assumptions about me I was never able to get the nature of his call. Because I refuse to verify my identity through my social or my birthdate year he got very irritated with me and started saying I was avoiding his company. Again I still have no clue who Im supposedly avoiding. I feel harassed and no one should be spoken to that way. This call was made on 11/22/2022 at 3:12 pm central time.

    Business Response

    Date: 11/29/2022

    Thank you for the opportunity to respond. Steel River Systems, LLC is a licensed and bonded Collection Agency.  We are committed to working with consumers in an ethical and professional manner to resolve their defaulted accounts.  To address this concern, we have placed a ***** Communications notice on this account and will initiate no further communications with the consumer regarding this account. 

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Steel River Systems, LLC is NOT a BBB Accredited Business.

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