We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Call Center

Steel River Systems, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Call Center.

Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a random text from this illegal company telling me I owe money. I dont owe anyone anything. I went to the link they sent and it only shows what they think I owe, not who I supposedly owe it to. Im tired of these scams.

    Business Response

    Date: 12/09/2024

    Attached is verification of the debt. Per the consumer's request, we have marked the account as to cease communications.  

    Customer Answer

    Date: 12/09/2024

     
    Complaint: 22654235

    I am rejecting this response because:

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:11/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My information was leaked as part of an ********* breach in April 2024. On November 9th I received an alert on my MyFICO credit report monitoring that two accounts were placed into collections on my ********** credit report. One in the amount of $3022.00 and another for $2656.00. The amount of $3022 is suspisiously the exact same amount as my IRS refund. I contacted ********** to report a dispute and received no correction to the fraudulent collection report. The originator of the debt is stated as *******************, who I have never done business with. The debt collection does not show on my Experian or Equifax credit reports. Steel River Systems is attempting to collect a non-existent debt and has placed information on my credit report that is negatively affecting my score. I need the company to remove the fradulent collections. I have no account number becasue I have never had an account with either Vystar or Steel River.

    Business Response

    Date: 12/04/2024

    Our investigation has determined that the debt is valid. Documentation provided.

    Customer Answer

    Date: 12/09/2024

     
    Complaint: 22578732

    I am rejecting this response because:  The account in question originated with ******************* and continued with ****************  The account with *************** was paid in full and complete in September 2020.  The original amount stated in documentation was $12,187.20.  All payments were made in full, totaling $14,385.00.  No agreement was made or signed with ******************* or Steel River Systems.  The debt collection attempt is invalid since all payments were made to the originator of the loan.  

    Sincerely,

    **** *******

    Business Response

    Date: 12/11/2024

    Our investigation resulted in determining the debt is valid. We are requesting proof from the consumer to substantiate his claim. 

    Customer Answer

    Date: 12/18/2024

     
    Complaint: 22578732

    I am rejecting this response because: The debt was paid off with the original creditor and all attempts to collect are invalid.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:11/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *******************. I do not have a contract with ************************. They did not provide me with the original contract as requested.

    Business Response

    Date: 11/19/2024

    We appreciate the opportunity to respond. We are providing verification of the debt as well as underlying documents. 

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted at work and have been harassed while at work about a debt collection. I was threatened multiple times about "other ways of obtaining my debt"

    Business Response

    Date: 10/25/2024

    Thank you for the opportunity to respond. The account has been updated to reflect a preference to not be contacted at work and verification of the debt has been provided. 

    Customer Answer

    Date: 10/28/2024

     
    Complaint: 22460002

    I am rejecting this response because:

    I am not denying the debt but the way business was handled on the part of the employee that consistently harassed me. She also misrepresented the fact that "there were other ways of obtaining money from me if I didn't pay" in the time frame she deemed fit. I believe I was threatened and harassed into paying in a timeframe that was not realistic for me at this time. 

    Sincerely,

    ****** ***********

    Business Response

    Date: 10/30/2024

    Thank you for your correspondence. We have reviewed your concerns and apologize for your feelings of dissatisfaction with the quality of service you were provided. 

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got this on my credit report and don't know who or what this is for. I'm not even angry. I just want to know what it is and who it is that I originally owed this to. I don't recall having this debt to anyone right now other than my student loans. if it can be proven or even had gotten a letter of legitimacy I would pay but I dont know who it is or what its for so i dont even what to try till i get more information.

    Business Response

    Date: 10/09/2024

    We appreciate the opportunity to respond. Physical letters were mailed to the consumer on 07/08/2024 and 08/08/2024.  In addition to this response, an email was sent to the consumer today to verify the debt. 

  • Initial Complaint

    Date:07/22/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm not liable for this debt with *******, they sent me a letter stating the account had been charged off. I do not have a contract with Steel River Systems LLC. They did not provide me an original contract as requested.

    Business Response

    Date: 07/29/2024

    Thank you for your recent correspondence received from the Better Business Bureau. We are providing you with verification of the referenced debt. You may contact us if you wish to discuss a mutually agreeable resolution. 

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 9, 2024 To whom it may concern, this letter is in reference to the satisfaction of debt I've called four times and requested this letter to go back to VyStar credit union to reopen my account, I showed him the one letter they said that was not good enough any letter for all of the accounts the account was satisfied on April 19, 2024 the account numbers are as follows *********, *********, *********, ********* the last person that I had talked with on the phone with *********************** and she said that she would make sure that this is taken care of, how many times do I have to call to get this taken care of my phone number is ************ thank you ***********************

    Business Response

    Date: 07/11/2024

    Thank you for your recent correspondence through the BBB.  Attached we have provided a letter of satisfaction. 

    Customer Answer

    Date: 07/11/2024

     
    Complaint: 21965577

    I am rejecting this response because: I need in writing on letter head that all acount are paid and there is no money owed no alert placed on the letter i cant take that to the credit union 

    Sincerely,

    ***********************

    Business Response

    Date: 07/15/2024

    Letter of satisfaction for all debts on file is provided. 

  • Initial Complaint

    Date:05/16/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im not not liable for this debt with Steel River system LLC .I dont not have a contract with the collection agency trying to collect and report on my credit They did not provide with the original contract as requested .

    Business Response

    Date: 05/28/2024

    We have provided verification of the debt. The debt is valid. The consumer can contact us to discuss a mutually agreeable resolution. 

  • Initial Complaint

    Date:04/14/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with STEEL RIVER SYSTEMS, LLC, I do not have a contract with STEEL RIVER SYSTEMS, LLC, they did not provide me with the original contract as requested.

    Business Response

    Date: 04/22/2024

    We are providing verification of the referenced debt. The account is now owned by Steel River Systems, LLC. We have researched the account and find our credit reporting to be accurate. 

  • Initial Complaint

    Date:04/14/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with STEEL RIVER SYSTEMS, LLC. I do not have a contract with STEEL RIVER SYSTEMS, LLC, they did not provide me with the original contract as requested.

    Business Response

    Date: 04/22/2024

    We are providing verification of the referenced debt. The account is now owned by Steel River Systems, LLC. You may contact us to discuss a mutually agreeable resolution. 

    Customer Answer

    Date: 04/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Steel River Systems, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.