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Business Profile

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Steel River Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 75 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from this company multiple times. I have answered each call with no response from the other end. Finally today on 5/9/23 I got someone to answer me back. After talking to the representative on the phone he said this was a debit collection from vystar credit union. When asked if I could receive official documentaion in the mail. He became very rude! I informed him I was just trying to clarify if this was real and be began saying things such as "Ya know you people on the other end think you know the law". I tried to tell him I'm just trying to clarify this is not a scam. He then asked "Can you even afford to pay this off. we won't send you any more paperwork cause you're just trying to put this off longer." I then asked to speak with a manager and his reply was "Well I'm a supervisor and they're just going to tell you the same things I did." and after asking multiple times I was finally able to speak to a manager. Im sorry but if you listen to the recorded conversation this is a very unprofessional company that harasses and tries to bully people into making payments and refuses to provide supporting documentation.

    Business Response

    Date: 05/12/2023

    We deny any allegation of wrongdoing.  We have cancelled future payment arrangements and noted the accounts with cease communications. 

    Customer Answer

    Date: 05/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a collection notice from Steel River Systems on 4/22 reference number ******** stating that I owe $1,227.87 from a Vystar credit card from 2006! The statute of limitations in ******* is 5 years. I have not had a credit card from Vystar and I have no records of an account dating back 18 years ago! They called me today and were very rude to me and harassing and yelling at me. They wanted my work email address from 2006 which I do not recall nor is it none of their business. I dispute this claim and do not want it on my credit report since is was 18 years ago. Way past the statute of limitations. I also want all communications to stop.

    Business Response

    Date: 05/08/2023

    We deny any allegations of wrongdoing. We have updated our account per the consumer's request to cease communications. 

    Customer Answer

    Date: 05/09/2023

     
    Complaint: 20004733

    I am rejecting this response because: This account is over ****************************************** records of this account. The statute of limitations to collect a debt is 5 years. This was 18 years ago. 

    I do not want this reported on my credit report for a bogus out of nowhere collection. 


    Sincerely,

    ***************************

    Business Response

    Date: 05/10/2023

    We are not reporting this account to any credit bureau and have noted the account to cease communications. 

  • Initial Complaint

    Date:04/28/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steel river systems llc called me twice and then mailed me a collection letter for vystar. This is for a loan from 2/6/2007 and is past the statue of limitations. I will not be harassed by this company. I have already told them do not contact me. What needs to be done

    Business Response

    Date: 05/04/2023

    We deny any allegations of wrongdoing. We have suspended collections and updated the consumer's request to cease communications on this account. 

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving letters illegally trying to debt collect for a VyStar credit card outside the statute of limitation in *******.

    Business Response

    Date: 04/27/2023

    We deny any wrongdoing.  Per the consumer's request, we have marked the account for cease communications. 

    Customer Answer

    Date: 04/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Steel River Systems, LLC has been harassing me about a debt they supposedly got from Vystar for an account that has been closed since 2015 . They have been very rude and continue to send me letters and voicemail. I have not given anyone permission to use my information and I have informed them that they need to stop all contact and cease collecting on a debt that is not valid / has passed statue of limitations. Anyone who has obtain my information without my consent is prohibited by law.

    Business Response

    Date: 04/27/2023

    We deny any wrongdoing. Per the consumer's request we have noted the account to cease communications.

    Customer Answer

    Date: 04/27/2023

     
    Complaint: 19970386

    Thank you,

    I am rejecting this response because:  The account needs to be deleted.  The attachment states that they will suspend collection and contacting me. It does not state anything about deleting the account. 


    Sincerely,

    ***************************

    Business Response

    Date: 05/04/2023

    We deny any allegations of wrongdoing and have taken the appropriate actions on this account. 

  • Initial Complaint

    Date:04/16/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 13, 2023 I demand that this Unprofessional,Harassing,Company, called Steel River Systems, LLC, a Debt ******************** immediately, stop, cease, all mail, text messages, and phone communications with me and my husband! I dispute this supposed debt!! Our checking account with ******, was opened in 2014, and closed in 2017, over 6 years ago, in *******. Where the ******* statues of limitations are 5 years!! This is over 6 years ago!! Reference number: ******** I dispute this supposed debt, and I have been traumatized over and over, my wallet and purse were robbed out of my car, while I was volunteering with my Church, back in 2014!! I filed the documents, ******** of ***** Vehicles, to get a replacement drivers license(after my original ************************ license was stolen) and police reports with the three credit bureaus, back in 2014, and my precious baby photos, and credit cards and car keys/house keys were all stolen!! Many cars were broken into, and sadly so was my car, in the Church Parking lot, back in 2014!! I was very traumatized by this robbery, and even had to get new locks and keys for my home, and get a new replacement drivers license!! Please stop, I am getting traumatized, emotional suffering, by this Steel River LLC, out of the blue, now, April 13, 2023, contacts me, but its been 6 long sad years!! This is unprofessional and harassing treatment of a supposed debt, over 6 years ago! I dispute this supposed debt, Vystar checking account, opened in 2014, closed in 2017, robbery of my purse in 2014, after opening my VYSTAR checking account!! All my legal documents were in my purse, drivers license, social security card, and money, and I also had my bank account money all stolen, and stolen beautiful, precious baby photos!!I am willing to go to a private attorney, to protect my consumer rights and to have peace of mind!Please stop, cease, all communication, for this supposed debt, by VYSTAR, after 6 traumatic long years!!*********************** April 13, 2023

    Business Response

    Date: 04/18/2023

    We deny any allegations of harassment and unprofessionalism on our part.  We updated our systems to reflect the consumer's request for us to cease communications. 

    Business Response

    Date: 04/18/2023

    We deny any allegations of harassment and unprofessionalism on our part.  We updated our systems to reflect the consumer's request for us to cease communications. 

    Customer Answer

    Date: 04/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been harassing me about a debt they supposedly got from Vystar for an account that I have no knowledge of from over 19 years ago. They have been very rude and I have never had a vystar account. I have not given anyone permission to use my information and I have informed them that they need to stop all contact and cease collecting on a debt that is not valid. Anyone who has obtain my information without my consent is prohibited by law. I have dealt with identity theft and I am currently under monitoring.

    Business Response

    Date: 04/13/2023

    We have suspended collections and updated the consumer's request to cease communications on the account. 

    Customer Answer

    Date: 04/14/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/10/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the weekend of April 8, two letters from Steel River Systems, LLC was received declaring a debt that is older than 15 years old. On the morning of April 10, a call was made to Steel Rivers Systems, LLC to confirm if the account numbers were valid or if this was a result of the security breach experienced by the company during the summer of 2022.The customer service representative declared that the account numbers were valid. After 17 years, Steel River Systems, LLC was advised of the following:"This message is in reference to Steel River Systems, LLC reference numbers ******** and ********: The accounts now claimed by Steel River Systems, LLC were resolved with the original creditor in 2006 because the original creditor's instructions were adhered to. The original creditor has not claimed nor pursued any debts since receiving and reclaiming their property in 2006."Per the rules outlined on the ****************** Protection Bureau's website, the debt collector's attempt was not ignored and has been informed why the debt is not owed.

    Business Response

    Date: 04/13/2023

    We have suspended collections and noted the two accounts as disputed. 

  • Initial Complaint

    Date:03/28/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to harass myself and my husband about a debt they supposedly got from Vystar for an account that I had over 10 years and has since then been written off. Every person that calls is very rude and pushy. I've worked really hard to fix my credit since then and I don't need someone coming out of nowhere over 10 years later to mess it up.

    Business Response

    Date: 04/03/2023

    After careful review of our records, we show that neither account on file for this consumer is being credit reported and we have spoken to the consumer 1 time. We have suspended collections on these 2 accounts and updated our records to cease communications. 

    Customer Answer

    Date: 04/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:02/18/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is illegally trying to collect on a paid off debt over 14 years old. This is past the statute of limitations, I have warned the company that I would file an attorney general complaint yet they still continue to harass me. They have threatened to put this on my credit report which is already been disputed and removed. They're representatives are extremely rude, threatening, have said illegal things such as we will arrest you which by having a minor in law degree, I know that you cannot be arrested for an unsecured debt. Also a collection agency does not have the legal authority to issue a warrant nor do they have any police powers. These people are unethical, rude, ignorant and highly uneducated. I demand that they cease and assist, drop any case related to me and if they don't I guarantee them I will take them to court with a team of four very high profile attorneys.

    Business Response

    Date: 02/23/2023

    Thank you for the opportunity to respond. Steel River Systems, LLC is a licensed and bonded Collection Agency.  We are committed to working with consumers in an ethical and professional manner to resolve their defaulted accounts.  While we deny all allegations of wrongdoing, to address this concern, we have placed a ***** Communications notice on the consumer's accounts and have suspended collection activity. 

Steel River Systems, LLC is NOT a BBB Accredited Business.

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