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Business Profile

Auto Warranty Plans

Sky Auto Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

This profile includes complaints for Sky Auto Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sky Auto Protection has 4 locations, listed below.

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    Customer Complaints Summary

    • 230 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20684273

      I am rejecting this response because: Ive literally tried to cancel it and Ive explained to them how I had a hysterectomy and I dont use it I dont want to pay for it I want it cancelled I wanted it canceled before I had my hysterectomy its in no way beneficial to or for me so Im not happy Ive been stressing over this company for months Im over it point blank I want some kind of compensation and I want to to remove from this situation and service thats never actually served me. 

      Sincerely,

      ***********************

      Business Response

      Date: 10/17/2023

      Please see our response attached above.

      Customer Answer

      Date: 10/30/2023

       
      Complaint: 20684273

      I am rejecting this response because:
      Its wild I called and canceled I also feel its gross that I expressed that it wasnt something I wanted to finically continue with in dec/Jan so I feel I should be refunded that period at the least however the business obviously values money over quality service to customers or people that tried to cancel n were sucked back in by a business with lack of morality and genuine customer **********************/care. 
      Sincerely,

      ***********************

      Business Response

      Date: 10/30/2023

      Attached please find the company's response.

    • Initial Complaint

      Date:09/30/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********************* situation and am asking the BBB for assistance.Please see the attached document for the letter.

      Business Response

      Date: 10/17/2023

      Attached, please see our response.

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20677797

      I am rejecting this response because: If there were to be a monthly fee, why was I not made aware of that. The company should provide customers with all the necessary information and should not leave any important information out with the intent to cause a misunderstanding. The company purposefully leave out the monthly fee portion and has caused customers to think otherwise. It was not just only me that is experience this problem so it does not seems like a miscommunication. I would like to request for a full refund and will process a lawsuit against this company if a resolution is not made to satisfy this request.

      Sincerely,

      *****************

      Business Response

      Date: 10/17/2023

      Attached please find our response.

      Business Response

      Date: 10/23/2023

      Thank you for forwarding the consumer's comments. Attached please find our response.

    • Initial Complaint

      Date:09/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 28, 2023 I got charged for an auto warranty. I cancelled it next day realizing I did not need. I was received my refund on September 3rd, and was told my warranty was cancelled. I have been charged now yet again on September 28 2023. I want this issue resolved and the charges to cease. I have not authorized this charge or any future charges and have been told my policy was cancelled. It is not being honored.The cancellation number is 1998202DS I spoke to ******.

      Business Response

      Date: 10/17/2023

      Attached please find our response.

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Changed My Mind I Just want My Refunds And Call It Quits.

      Business Response

      Date: 10/03/2023

      Attaching response to complete

      Business Response

      Date: 10/04/2023

      see attachment

    • Initial Complaint

      Date:09/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20642471

      I am rejecting this response because:

      I was made to believe that I had to have this coverage being a first time buyer I have not used this coverage at all since paying into it had when I wanted a refund was talked into a lower rate witch also didn't want as said I am a first time car buyer and was ignorant to the extended warranty game and found out I can get one right here in town from my jeep dealer witch covers everything and as said would like a refund for coverage I have not used at all 

      Sincerely,

      ***************************

      Business Response

      Date: 09/26/2023

      Our records show that you contacted our customer ********************** team on 08/29/23, during which we accommodated your request by lowering your payment to $99.99 and deferring a payment to assist you but have not heard from you since. Regarding the refund, it's important to understand that, in line with industry standards and as outlined in our contract, refunds for vehicle service agreements are prorated. This takes into account the period during which we provided coverage for your vehicle. We assure you that this approach is consistent with most vehicle service agreement providers in the industry. We understand that this may be a point of contention, and we genuinely want to assist you further. Please reach out to our customer ********************** team so we can discuss the refund process in detail and ensure that all your concerns are addressed. Thank you for your understanding, and we look forward to assisting you. 

      Customer Answer

      Date: 10/04/2023

       
      Complaint: 20642471

      I am rejecting this response because:

      Sincerely,

      ***************************

      Business Response

      Date: 10/04/2023

      Under the term of the vehicle service contract, customers are eligible for a pro-rated refund based on the time and coverage unused. This approach to refunds is standard practice in the industry. We genuinely want to assist you in this process. Please contact our customer ********************** team directly, and they will guide you through the steps for receiving your pro-rated refund. Your satisfaction is important to us, and we are committed to addressing and resolving any concerns you might have. 

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20588055

      I am rejecting this response because: I specifically asked the lady I spoke to, and told her I had set up a warranty thru the dealership when I bought my truck. I continued to ask if this was something i needed to do since i had received a notice in the mail. She continued to tell me that this was how I get it activated and that was it. She originally told me $168 for a ONE TIME activation fee. I asked wasn't it activated when I bought my truck and she said no. Since this was my first new truck purchase I didn't know any better and decided to trust what she said. I then received two charges of $289. Then I proceeded to call my dealership and they confirmed this wasn't something I needed, and found this company had been part of multiple misleading complaints from customers with the same issue. I DO NOT like being lied to and was taken advantage of. Your response to my issue is complete BS. 

      Sincerely,

      ****************

      Business Response

      Date: 09/26/2023

      Our intention is to offer coverage for those who *** not have an existing vehicle service contract or are looking for extended protection beyond the manufacturer's warranty. We do not have knowledge of coverages that *** have already been purchased elsewhere. We highly encourage you to contact our customer ********************** team at your earliest convenience so that we can thoroughly investigate this matter and work towards a satisfactory resolution for you. Your trust is paramount to us, and we are committed to addressing any issues you might have. Please don't hesitate to reach out, we truly are confident we can amend this situation.  

      Business Response

      Date: 10/04/2023

      We sincerely apologize for the confusion and frustration you have experienced. We reviewed the call recording from 08/09/2023, and it appears that when you inquired about coverage, our representative mentioned that there wasnt any coverage with our company and went on to explain our cost and coverage options.Subsequently, on 09/28/2023, we received a notification about a chargeback payment through your bank, and as a result, your policy with us was canceled. We consider this matter resolved based on the cancellation of your policy and the chargeback.  

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************om BBB, and reddit, I was not the only one. As I said on the top, exactly same situation.

      Business Response

      Date: 09/18/2023

      We've been trying to reach you to discuss this matter further but have been unsuccessful so far. We'd like to clarify some points to ensure complete transparency. Firstly, I want to assure you that our company is not a scam. We've been in business for years, providing vehicle service contracts to numerous satisfied customers. We strive for honesty and integrity in all our transactions. Upon reviewing the recorded call between you and our representative, it's evident that the terms of the payments and coverage were explained clearly. We make it a priority to be transparent about all our offerings, including payment schedules and what each plan entails. I can confirm that your policy was cancelled on September 11, 2023, in accordance with your request. We strive for clarity and transparency in all our interactions, including the terms of our contracts. Lastly, I'd like to address your mention of other similar cases online. While online reviews provide a channel for feedback, they can sometimes present a skewed picture as they often represent only a fraction of our customer experiences. Given the circumstances, if you have further questions or concerns, we highly urge you to contact our customer ********************** team as soon as possible. Our team is trained to resolve issues and provide clarity on any uncertainties you may have.  

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 09/18/2023

      **** you for taking the time to share your experience. Upon reviewing the recorded call with our representative, we found that the coverage of the vehicle service agreement was explicitly explained. Our aim is always to be as transparent as possible about what we are offering. Out of commitment to good customer **********************, we have issued a refund to you. We consider this matter to be resolved and hope that this action demonstrates our dedication to customer satisfaction. If you have any further questions or concerns, we encourage you to reach out to our customer ********************** team.

    • Initial Complaint

      Date:09/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I purchased my vehicle back in July 2022. I received a letter from Sky Auto Protection stating I needed to activate my warranty. Not knowing it was something I didnt really need, but called anyway to activate it. Now I realize this is really not I want charged every month considering this was unnecessary. I called to cancel but they stated that I was close to paying the amount for this warranty and waived my recent bill which was this past August. In all honesty I just want this canceled altogether and get my full refund.

      Business Response

      Date: 09/18/2023

      The offer you received from ** to activate an extended warranty on your vehicle. During your initial call with our representative, we ensured that the terms of the policy, including the coverage and costs, were fully explained. We understand that circumstances can change, and you may no longer feel that this coverage is necessary for you. Given that your account is currently in past due status, we strongly urge you to reach out to our Customer ********************** team. They are equipped to provide you with details about canceling your warranty and can discuss pro-rated refund options based on your contract and payment history. Our goal is to ensure you're satisfied with your experience, so please contact us at your earliest convenience to resolve this matter.  

    Sky Auto Protection is NOT a BBB Accredited Business.

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