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Business Profile

Auto Warranty Plans

Sky Auto Protection

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Plans.

Complaints

This profile includes complaints for Sky Auto Protection's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sky Auto Protection has 4 locations, listed below.

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    Customer Complaints Summary

    • 230 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple mailings asking to sign up for their car warranty as well as numerous calls per day regarding this warranty even after multiple attempts to ask them to stop calling

      Business Response

      Date: 03/20/2025

      Please see the attached response.

      Customer Answer

      Date: 03/20/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:03/18/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving the letters that are saying " I have not contacted them to activate the service agreement for the car I just brought."I did just buy the car they mentioned in the letter and that's why I called them. I do not want to be contacted by them again.

      Business Response

      Date: 03/20/2025

      Please see the attached response.

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting these car warranty activation letters on my new 2025 car which I purchased in November, 2024. I would like them to stop. Can you help me get this company to stop the mailings?

      Business Response

      Date: 03/06/2025

      Please see the attached response.

      Customer Answer

      Date: 03/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because they agreed to remove me from their mailings!!!

      Thank you so much.  No one else was able to get action..

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail of my new address stating that I needed to activate my cars extended warranty or forfeit the coverage. Company told me over the phone this was authorized by *****, Told me it was only a one time "Fee" which was not true, they continued to bill me monthly. Rude customer ********************** department refused to cancel and refund or do anything about their fraudulent marketing practices. I had to cancel my credit card which I need in case of emergency to stop them from stealing. I am going to file police report and hire a lawyer if the money is not refunded.

      Business Response

      Date: 03/10/2025

      Please see the attached response.

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 22994327

      I am rejecting this response because:

      1)There was no explanation of recurring fees.

      2)I was told this was a one time charge.

      3)I did not use any vulgarity. 

      This constitutes theft by deception. I shall report this matter to the attorney generals offices in both ******* and ******** unless refund is received within a timely fashion.

      Sincerely,

      ******* *****

      Business Response

      Date: 03/14/2025

      Please see the attached response.

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was coerced into signing up for a warranty without knowing any of the information. I was told I was about to lose my warranty on my newly purchased car, I without knowing what that means called the number and was immediately signed up for this loan. I was mislead and charged thousands from this company and when I confronted them of this problem they took no responsibility and got rid of any evidence of my signing up, essentially covering their tracks

      Business Response

      Date: 03/04/2025

      Please see attached.

    • Initial Complaint

      Date:02/04/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business sends out letters on bright red paper with "response to this notice requested" written all over it. Then uses statements in the letter that are designed to be false leading. Such as "neglecting to active extended warranty you will be at risk financially" and "this may be our only attempt to contact you". Final little predatory part is the line that says "call by this date". Because got to go down the check list for predatory sales tactics and put a time limit on it. This is a scam, it may not legally be a scam because at the very bottom of the letter, in small text in italics it says "this is a advertisement to obtain coverage", but it's still a scam, just a legal *******'s designed to trick people, people who don't know better. It's designed to scare people. It's like the ads ok old websites from the 90s where there would be a count down that you have to click in time to win a fake prize. I am not going to attempt to remove my name from their marketing because it doesn't matter. I am sure they use a mass mailing service, probably out of another state.What I want with this post is this company to stop using this down right immoral predatory tactics. They can still sell stop gap insurance and send marketing, that's fine, but stop using borderline illegal (just enough words to be legal) sales tactics.  

      Business Response

      Date: 02/07/2025

      Please see the attached response/

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sky Protection sent literature immediately after my purchase of a new 2024 ****** Sienna, stating I had a limited time to activate my warranty for the vehicle. Sky Protection made it seem as though it was affiliated with ****** and that I would not have a warranty on my vehicle until I activated it. I called Sky Protection before the deadline to instate my warranty and was told it was a one time fee to activate it. Subsequently I received additional calls in their attempt to continue to charge me monthly for the fee and now they are behaving as though they are an auto insurance company. My vehicle was already insured and still is insured through ****. I was dissatisfied and called to cancel my service and get my original fee back since it was not what they represented. They cancelled my policy but refused to give me my original payment.

      Business Response

      Date: 02/10/2025

      Please see the attached response.

      Customer Answer

      Date: 02/11/2025

       
      Complaint: 22899483

      I am rejecting this response because:

      The mailer sent by this company was intentionally sent during the initial months after my purchase of a new ****** Vehicle and used verbage to imply that I had to 'activate' my warranty coverage and that there was a 'deadline' of December 27, 2024 to 'activate' my warranty. I had never purchased a new vehicle before and so was unaware of these types of scams and efforts to extort money. My vehicle comes with a manufacturer's warranty for the first 3 years or ****** and service included for the first ****** or two years. I was concerned I had to 'activate' my warranty and so hurried and made the payment before the December 27, 2024 date on the mailer. On the phone I was told that it was a 'one time activation fee' and the mileage and date it was good until. NOTHING was stated about it being an insurance policy and that they would then attempt to take that amount out of my account every month thereafter. If they had been more upfront about what their service really was I would have recognized it as a scam and discarded the mailer immediately. It wasn't until they kept trying to take money out of my **** account that I realized this was not what was presented over the phone. I called to cancel and ask for a refund and was denied. He stated that it was delivered on January 4 and so was over the 30 day limit. I don't get my mail every week. Often I only get it every week or two. I am demanding my money back because there was no good or service provided, the good was misrepresented. I already had warranty coverage from the dealer and I mistakenly thought I had to 'activate' it because of this flyer that was sent. I already had insurance provided for my vehicle through USAA.  I no longer record all my phone calls since I am years past a divorce, but I would love to have had the phone conversation I made to ************* available for the date I paid so that the Better Business Bureau could see the racket that this is. The fact that I did a search on ************* with the Better Business Bureau and it immediately came up with a detailed statement of how this company scams people in the exact same way it has scammed me shows that this is intentional. I DEMAND A FULL REFUND.


      Sincerely,

      ******* ********

      Business Response

      Date: 02/18/2025

      Please see the attached response.

      Customer Answer

      Date: 02/19/2025

       
      Complaint: 22899483

      I am rejecting this response because: It was NOT clearly explained to me. If it WERE clearly explained to me I would NEVER have signed up for service. Further to state that it is not insurance is untrue. This company then attempted to charge me in excess of $182 monthly. This company posed as a necessary warranty activation and not as an insurance company. M'am, YOU WERE NOT THERE PRESENT AT THE PHONE CONVERSATION AND SO YOU DON'T HAVE A **** CLUE WHAT WAS DISCUSSED OR SAID NOW, DO YOU? 

      Sincerely,

      ******* ********

      Business Response

      Date: 02/25/2025

      Please see the attached response.

    • Initial Complaint

      Date:01/23/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received first class spam mail.Saying I haven't activated my service agreement. I do not have a service agreement.Scam letter. I am on all the do not contact sites etc and yet they still do. 

      Business Response

      Date: 01/30/2025

      Please see the attached response.

    • Initial Complaint

      Date:01/11/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date of this transaction took place on October 17th, 2024 with the amount of $216.48. I received a letter in the mail stating my car insurance expired and I needed to renew with them. I was confused as my dad pays for my car insurance. When I called, I explained my dad pays for it and I was sure we didn't use auto sky protection. The lady on the phone said I was using it and needed to renew, and if I didn't, then the price would go up and up - essentially manipulating me into paying - scamming me. I thought it was weird so I googled sky auto protection after I paid and so many people said they were scammed and filed a complaint on here to get a refund and cancel. I haven't called to get a refund from them directly as they scammed me when they called me the first time - I wanted to ensure I was going about this as safely as possible. This did not involve advertising except for the mail I received.

      Business Response

      Date: 01/16/2025

      Please see the attached response.

    • Initial Complaint

      Date:01/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received solicitation in mail that makes the recipient (me) to feel that I have to activate service with them to warranty my car. Elder folks may be confused and start service with them thinking they need to.

      Business Response

      Date: 01/10/2025

      Please see the attached response.

    Sky Auto Protection is NOT a BBB Accredited Business.

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