Complaints

This profile includes complaints for Sky Auto Protection's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Sky Auto Protection has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Sky Auto Protection

  150 N Martingale Rd Schaumburg, IL 60173-2408

• 

  Sky Auto Protection

  5750 Old Orchard Rd Ste 430 Skokie, IL 60077-1061

• 

  Sky Auto Protection

  2700 Patriot Boulevard Ste 250 Glenview, IL 60026-8021

• 

  Sky Auto Protection

  10 N Martingale Rd Ste 400 Schaumburg, IL 60173-2411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used vehicle and months after I received a letter in the mail from Sky Auto Protection (SAP) in Yellow paper. They were pushy with their sells tactics sending multiple letters and giving me a deadline to contact, now I know why. I called them and the guy said it was a once time payment to "Activate" the service I never knew it was a whole Payment Plan. PEOPLE BE ADVISED. DO NOT CALL THEM. CANCEL IMMIDIATLY.

  Business Response

  Date: 01/23/2023

  We spoke to this customer on *******. The customer stated that he wrote this complaint before he had the opportunity to speak with us. After reviewing the Vehicle Service Agreement the customer elected to cancel his ********************************************************************. The policy was cancelled at the customers request and refunded per the terms and conditions of the Vehicle Service Agreement. The customer stated he was happy with the ********************** he received and considers this matter resolved to his satisfaction.

• Initial Complaint

  Date:01/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a call from skyauto stating my warranty will null in void if i didn't make payment . They told me a one time fee of 250 and i get five years free . I didnt agree to let them take this monthly fro. My account. They take it anyway . *** tried calling them they dont answer the phone and their mailbox is full. At no time did they tell me i would have to pay more than 4 thousand dollars for the policy . I already have warranty coverage and thought they were calling me on my dealerships behalf because they had all my information. They have taken almost 2 thousand dollars from my account without my permission. I want the payments stopped the warranty discontinued and my money refunded.

  Business Response

  Date: 01/10/2023

  We spoke to this customer on ******* and resolved all of his concerns. The customer called in to purchase a ******************************************************************** on *******. The dealership where he purchased the vehicle had included a Service Agreement with the purchase and the customer believed that it was the same as the Vehicle Service Agreement he purchased with Sky Auto Protection. We had not spoken to the customer since he purchased the ******************************************************************** back in July. The customer elected to cancel the ******************************************************************** with ********************** and will be refunded per the terms and conditions of the Vehicle Service Agreement. The customer considers the matter resolved to his satisfaction.

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will have to do. No longer being taken advantage of by this company is the real victory prize.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 01/05/2023

  The individual who wrote this complaint is not our customer and was unaware of the conversations we have had with our customer. We spoke to our actual customer on the same day this complaint was submitted (12-29-22) and the customer understood what the policy was and what they were paying for. The customer elected to review their ******************************************************************** and payment plan options. We followed up with this customer on ****** and they elected cancel their Vehicle Service Agreement and submit for a refund per the terms and conditions of the Vehicle Service Agreement. Our customer is happy with our customer ************************** claims made in this complaint do not accurately reflect the opinions of our customer. This complaint has been resolved to the customers satisfaction.

• Initial Complaint

  Date:12/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Record #***GV01386 Thei business US APS keeps sending me notices that say my warranty is expiring and if I don't call them it will DE activate on 1/10/23. They don't hold my extended warranty and I have now idea how they know about my vehicle date make and model. I purchased my warranty thru my dealership! I have told them on the phone to stop calling and stop sending out mailers but they won't stop! Please help me get them to stop!

  Business Response

  Date: 08/23/2023

  We send out only one offer to individuals who may be interested in exploring the option of setting up a vehicle service agreement beyond the manufacturer's warranty. We apologize if the communication conveyed a different impression. We understand your frustration and, in response to your request, we have taken immediate action to remove you from our offer list. If you are receiving calls or other offers, it may be from different entities within the industry. If you have any further questions or require assistance, please don't hesitate to reach out. We consider this matter resolved.

• Initial Complaint

  Date:12/23/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They send out notices in the mail claiming you have to activate your newly extended vehicle warranty and then say you owe $XXX.** amount. The fee charged and the fee said on the phone are two different amounts, I fell for it because the amount I heard on the phone was WAY less.

  Business Response

  Date: 08/23/2023

  We want to clarify that when you called in on December 23, 2022, our representative explained the coverage details and associated costs with honesty and transparency. We regret that the situation led to any misunderstanding, and we appreciate your decision to reach out to cancel the service on December 29, 2023. In response to your request, we promptly proceeded to issue a full refund. If you have any further questions or require assistance, please don't hesitate to reach out. We consider this matter resolved.

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  **********************************************************

  Business Response

  Date: 08/23/2023

  Our offer is intended for individuals who may be interested in obtaining a vehicle service agreement that extends beyond the manufacturer's warranty, should they wish to explore additional coverage options. In response to your request, we have promptly taken action to remove you from our offer list. Your feedback is important to us, and we consider this matter resolved. If you have any further questions or require assistance, please don't hesitate to reach out

• Initial Complaint

  Date:12/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received fraudulent letter in the mail. Letter warns I will be financially reliable for vehicle repairs if I do not contact company within a week. I have never purchased insurance through this company. This is a scam and consumers should be aware.

  Business Response

  Date: 08/23/2023

  Our intention is not to mislead but to provide an opportunity for individuals who may be interested in exploring vehicle service contract options beyond the manufacturer's warranty. We take your feedback seriously and want to assure you that we have removed you from our offer list in response to your dissatisfaction. Your input is valuable to us, and we consider this matter resolved. If you have any further questions or require assistance, please feel free to reach out.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a use car and I had bought a coverage plan. I was told that the coverage activated when I left the car lot. A few months later I received a letter in the mail explain that if I do not call this number and active my cars coverage all coverage will be void. The letter only had the companys address of *************************************************************. The letter did not contain the business name. When I called to activate the coverage I was told that there is an activation few of $180.00 and if I did not pay it my coverage would be void. When I realized what had happened I called the business back at ************** and explain how miss-leading the letter was by reading the letter to the representative. ******* representative then admitted that it was misleading.

  Business Response

  Date: 12/21/2022

  This customer called in on ******** and stated he wanted to activate a Vehicle Service Agreement. He provided the *** and current mileage of the vehicle and a payment method to process the down payment. The customer called back in the next day ******** and advised he already had a coverage and he had misunderstood the offer letter. The policy was cancelled on 12-16-22 at the customers request and the customer advised he had disputed the payment with his bank. We spoke to this customer on ******** and the customer confirmed that his bank was handling the dispute and specifically told us not to refund his payment. We addressed the customers concerns and the customer stated that this complaint had been resolved to his satisfaction.  

• Initial Complaint

  Date:12/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/29/2022 Amount paid: $189.21 Services company claims to provide: auto protection. What happened: I got a letter in the mail stating that it needed an immediate response. I called the number and was told that the $189.21 would cover 5 years of additional auto coverage. I questioned the salesperson about this, I asked him if this was a 1 time payment of $189.21 for a coverage of 5 years or a monthly recurring payment, he responds back saying it was only a 1 time payment. I was hesitant, because he did sound fishy, but because the document I had received in the mail said "OFFICIAL BUSINESS" I thought it was my dealership sending me to a third party to get my warranty covered, thus I proceeded. I then asked him if there were any additional/hidden fees aside from the $189.21, he said no. Anyhow, I get the plan agreement in the mail and see that the Total Sales Price for this 'plan' is $3594.99. I did not hear this number during the call at all. I want a refund and to cancel this service immediately. I have not used their services and don't plan to. After seeing other complaints, I realize that I too have been scammed. I am so mad that this business had access to my information and had managed to reach me with their gimmick mail. Also, in my supporting documents they did not even have the decency to spell my name correctly.

  Business Response

  Date: 12/13/2022

  This customer called to purchase a ******************************************************************** on ********. The customer was given all the information about the coverage and payment plan on the initial sales call. She confirmed the address so that we could send out the coverage in writing for her to review. We spoke to this customer on ******** and she confirmed she had received the booklet detailing the Vehicle Service Agreement. The customer also stated that she did not remember that she had a 30-day review period and that she filed the complaint because she didnt think she would be refunded. We clarified all the terms and refund process per the Vehicle Service Agreement. The customer elected to cancel the policy and the refund was processed. The customer considers this matter resolved to her satisfaction.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/14/2022 Amount paid: $198.15 Services company claims to provide: auto protection.What happened: I got a letter in the mail stating that it needed an immediate response. I called the number and was told that the $198.15 would cover 5 years of additional auto coverage. I questioned the salesperson about this, because I bought my car via Enterprise in September and thought this was already included. Anyhow, I get the plan agreement in the mail and see that the Total Sales Price for this 'plan' is $3764.85. I did not hear this number during the call. I want a refund and to cancel this service immediately. I have not used their services and don't plan to. After seeing other complaints, I realize that I too have been scammed.

  Business Response

  Date: 12/01/2022

  This customer called in and provided the *** and mileage of the vehicle to purchase a Vehicle Service Agreement on 11-14-22. She was given the payment plan information on the initial call and advised that everything would be sent in writing to review. The customer was also advised that she had a ****** review period. We reached out and spoke to this customer on *******. The customer stated she did not remember being told about the 30-day review period, but did confirm she had received the paperwork containing the terms and conditions of the policy and payment plan agreement. Per the customers request the policy has been cancelled and refunded. The customer stated that this would resolve this complaint to her satisfaction. We consider this matter resolved.