Reviews
This profile includes reviews for Zurich North America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 124 Customer Reviews
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Review fromAlexis P
Date: 06/19/2024
1 starAlexis P
Date: 06/19/2024
Got in an accident back in may which is almost a month ago and Zurich has been no help in the pay out.. I have sent over all information and have not received a response in return.. I called their office and was told it will take up to 4-5 weeks to have my information reviewed and for the Situation to be reviewed.. this has been by far the worst experience with this company.. my loan is currently pending payment because of this company and they could careless dont use them for gap insurance.. youll wait months for a response regarding pay out
Zurich North America
Date: 07/30/2024
We sent a written response to you on 06/24/24. -The Zurich ************* TeamReview fromRobert A
Date: 06/03/2024
1 starRobert A
Date: 06/03/2024
26 minute wait time on my phone call and over three week interval with no response to my email request and submission of documents. **************** non-existent. Do they just want to keep my money as long as they possibly can.Zurich North America
Date: 06/04/2024
Thank you for taking the time to write to us. Before we can assign a Zurich ************* specialist to review your complaint, please send warranty/claim/policy information to the email listed in our profile. Thank YouReview fromVictor M
Date: 05/29/2024
1 starVictor M
Date: 05/29/2024
HORRIBLE COMPANY!! Stay far away from using this company as they are slow as h*** to answer emails (many months) and they do whatever they can to not pay you for any of your travel claims. I should have read the reviews before I purchased a policy through them. I'm surprised they are in business still.Zurich North America
Date: 05/30/2024
Thank you for taking the time to write to us. Before we can assign a Zurich ************* specialist to review your complaint, please send (policy number/claim number/address/necessary information) to the email listed in our profile. Thank you.Review fromAngela R
Date: 05/22/2024
1 starAngela R
Date: 05/22/2024
If I could give a zero I would, total scam company! They won't cover anything outside the airport for their travel insurance. We were stuck for 2 days in ********* and they would not cover lost wages, additional parking, dog boarding fees, or any food outside the *****************. $61 is what they are giving us out of over $3000! Not to mention the insurance itself was $200. Do not use them!!Zurich North America
Date: 05/28/2024
Hello, thank you for taking the time to provide feedback. Before we can assign a Zurich ************* specialist to review your complaint, please send any policy or claim info to the email listed in our profile. Thank youReview fromVirginia K
Date: 05/07/2024
1 starVirginia K
Date: 05/07/2024
Not too happy with Zurich. We were told they would not cover our water damage. *****Zurich North America
Date: 05/10/2024
We sent a written response to you on 5.3.24 and to BBB on 5.10.- The Zurich ************* TeamReview fromKoey F
Date: 04/15/2024
5 starsI had a Zurich warranty for my windshield and my claim was denied because the crack had lengthened past 6 inches. I had discovered the crack that morning and had to get to work, and while turning on my heater to defog the windshield, the crack lengthened.. I was pretty upset and spoke to my car dealership *********************. The sales manager called up Zurich and spoke to *****************, a higher up rep at Zurich. **** went the extra mile, called in a favor at another car dealership, arranged things for me at a local repair shop, and got it all sorted out for me. I was blown away. The call rep was terrible, but **** straightened everything out and did a huge favor for me. Very grateful to **** at Zurich. Kudos!Review fromChris S
Date: 03/30/2024
1 starChris S
Date: 03/30/2024
Excuses after Excuses .Employers don't want to submit a claim and it's not required by workers comp to file an accident report the day of accident from the employer.I was rear ended in an automobile accident and the other driver was given multiple tickets . I have a perfect driving record,and Zurich wants to tap dance with responsibility or send you to cheesy medical providers.The woman taking my statement pretty much answered all the questions and then got mad when I wanted to make a correction to her statement.Since November and still no help ..Read the reviews from other people...And the disclaimer below saying I have read the customer Submission Terms... I don't see any link but I am sure this will be another excuse to not do the right thing and help with my medical please. I understand mistakes happened but now let's resolve.. PleaseZurich North America
Date: 04/02/2024
We sent a written response to you on 04/02/2024.-The Zurich ************* TeamReview fromKelly C
Date: 03/29/2024
1 starKelly C
Date: 03/29/2024
Absolutely horrible communication to the point that their agent lied about her attempts to reach me. Agent and employer conspired with fraudulent information to get my claim disputed. Agent also had hospital hide my results from me and go directly to her..Zurich North America
Date: 04/01/2024
Thank you for taking the time to write to us. In order for a care specialist to be assigned to you, please send your policy and claim information to the email address listed on our page. Thank you.Review fromLaquasha B
Date: 03/25/2024
1 starLaquasha B
Date: 03/25/2024
I fell and broke my ankle while delivering for instacart. I had to submit a claim with Zurich in result of that. The adjuster ***** was terrible. Very rude not only to me but also my paralegal once she got involved. She was very unprofessional and I did not get all the benefits I was entitled to. She unnecessarily made things complicated for me and my paralegal. We submitted all necessary documents several times after she claimed she did not receive them when we had all proof. We even had to reach out to her supervisor. After everything I went through with my severe injury I did not deserve the experience I got from this insurance company. I am grateful I was able to get the 4 weeks of payment for not being able to work at that time but it was never explained to me that I was entitled to more benefits for braking, dislocating, and suffering with 3 fractures. I had to get surgery and metal plates and screws installed in my ankle. I recently submitted a new claim with Zurich and no one had yet to contact me and I made it clear I dont ever want to deal with that lady ***** again.Zurich North America
Date: 03/29/2024
Hello. A response has been sent to you on 3/29. Thank you.Review fromSteven K
Date: 03/19/2024
1 starSteven K
Date: 03/19/2024
Honestly. Insurance companies like this one are the bane of my existence. Terrible communication, terrible explanation on benefits and how they work. I'm sure I'm going to have issues with this whole process. I wish we could just deal with the state and not these predatory terrible companies.Zurich North America
Date: 03/21/2024
Thank you for taking the time to write to us. Before we can assign a Zurich ************* specialist to review your complaint, please send any policy or claim information to the email listed in our profile. Thank you.
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