Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid a deposit of $1,000 to Chicago Liposuction for a procedure that I had to cancel due to further complications of a tummy tuck that need to be addressed first. *********************** told me that my deposit was 100% refundable if I changed my mind. I first notified ***** on April 7th of my cancellation and desire to have my deposit refunded. She told me no problem and that she would get the process started. I have since spoken to *******, the billing department 2 times, and most recently I spoke to ******* at Chicago Lipo on 5/30/23 regarding my refund. All have promised that it would be processed. ******* promised to look into it and get back to me, however, she has yet to return my calls. To date, I have not received a refund or any callbacks. Im very disappointed with the way this has been mishandled and would like to ask you to step in and process the refund.

  Business Response

  Date: 06/26/2023

  ******, our Owner/COO spoke with ******* about her concern and refund. ****** also let her know that we needed her credit card information because we don't keep them on file, ****** got the information we needed and we will process the refund tomorrow (06/27/2023).

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 7, 2023, I consulted with Chicago Liposuction (CL) for a procedure. During the consultation, I was offered the option for financing which was approved by the consultant verbally however, I questioned if there was a cancellation option if I changed my mind and did not go ahead with the procedure. The consultant said it was very easy and I could cancel and the full refund of the service not rendered would be an easy process. After reading through all the materials on what to expect from the procedure, I reconsidered so, on April 10, I contacted the provider to advise them of my decision to cancel and they confirmed they would send through the refund paperwork, their accounting team would send documents stating that no service was provided and be resolved in 30 days. By May 2, I had not heard back, though I received a billing statement from the financing partner - Comenity for a minimum payment. I went into action, by calling CL, emailing, calling again, getting on a call with Comenity and attempting to resolve myself. Not until May 3, was an attachment sent to me from CL showing that they were preparing a Refund request - but Comenity said nothing had been sent to them.I raised a dispute with Comenity and they were sending out paperwork to CL to confirm the dispute was valid. I also sent emails and letters to Comenity, all with proof that CL had not carried out any services and they had promised to confirm the credit account would be refunded and I would not be held financially responsible.On May 12, CL emailed to confirm that the refund was scheduled to be processed on May 24 (4 days after the minimum payment was due) and in calling Comenity on May 19, they told me the dispute was closed, they still had not received info from CL and I still owed the full $5500.I have been totally scammed and Chicago Liposuction needs to contact Comenity TODAY to close this matter - no more delays. No financial commitment to me and no more time spent on this by me.

  Business Response

  Date: 05/24/2023

  Refund has been processed in full on 05/24/2023.

  Customer Answer

  Date: 05/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was cancelled, but no refund has been issued.

  Business Response

  Date: 06/28/2023

  ******, our Owner/COO will be reaching out to *************************** tomorrow (06/27/2023) to get her card information as we do not keep it on file, so that we are then able to process her refund.

   

  Thank you!

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20011225
  
  I am rejecting this response because:
  Thank you, but they did not reach out to me on 6/27/23.  I am driving to ******** next week to file a lawsuit, and will submit this information to my credit card company so they can try to retrieve the funds.

  Here is where I told them I plan to file the lawsuit since I have not heard from them since 6/14/23.

  (see attachments)
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/10/2023

  This refund was processed on Friday 07/07/2023.

  Customer Answer

  Date: 07/11/2023

   
  Complaint: 20011225
  
  I am rejecting this response because:
  According to Navy Federal, a temporary credit has been issued to my credit card.  They are waiting to obtain a response from the vendor.  Please provide a hard copy of the transaction documentation reversing  the charges so that it can be submitted to my credit card company.  The temporary charges will be removed after 30 days if the vendor does not respond.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/13/2023

  Looking further into this, *************************** disputed with the bank, the bank confirmed with us that services weren't rendered, therefore the funds have been released on our end. Now it is up to the time frame from the bank. I recommend *************************** contact the bank and find out when she can expect her funds to be released.

  Customer Answer

  Date: 07/25/2023

   
  Complaint: 20011225
  
  I am rejecting this response because: I am talking with my banking institution, and they confirmed the vendor has not provided the funds back to my credit card.  The charge back is still temporary, and it will be put back onto my credit card soon.
  
  
  Thanks,
  
  
  ***********************
  
  

  Business Response

  Date: 07/25/2023

  *************************** disputed the charges and the funds were debited from our account. This is no longer in our hands as this is in the hands of her banking institution because the funds were taken from the company account. Attached is the proof of the withdrawals from our company account. 

  Customer Answer

  Date: 07/26/2023

   
  Complaint: 20011225
  
  I am rejecting this response because:

  I contacted my credit card company, and the charge back funds are temporary until 8/6/23 per ****** guidelines.  *********** has been aware that a refund should have been issued since March 2023.  Their failure to provide the refund in a timely manner is the reason why I do not trust that some loophole does not exist that will allow **** to refund to the merchant prior to the charge back becoming permanent.  This case needs to remain open until the funds cannot be returned and becomes a permanent credit.  Please see the email I submitted with this communication from my credit card company.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I would have listened to the warnings about this place. I never signed a single document and they refuse to return my money. I had to cancel due to a car accident and on top of having to deal with that, I now have to do the run around because of this. The receptionists say they will pass on messages or return calls and never do. They also say you have to fill out the refund paperwork but avoid gathering the necessary documents. When I talked to ****** about my refund, she told me I had to contact my financial institution, who then told me they needed information from the retailer. They said they dont have enough information but there is nothing to show because I never signed anything. This company is a scam - stay away!

  Business Response

  Date: 04/21/2023

  Spoke to *********************************** today and she received her money back from her bank 2 weeks ago and has filed a dispute with the finance company which is the best way to handle so her credit history wouldn't be affected negatively. When we have a cancellation we make it very clear that our accounting department has a policy that refunds take up to 30 business days to be handled. We never keep funds from patients that do not have services with us. We have a contract with our finance companies and card processing terminals that all monies will be refunded to patient's that haven't had services rendered.

• Initial Complaint

  Date:04/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First off there is zero information about their doctor anywhere on the website. Who knows if this guy is board certified, I'm guessing not by the way he left me. I got a deal from employee to do lipo 360 with arms an saddle bags for $7000. Agreed to that but then got a call days later to confirm appointment and to let me know that the deal I was given wasn't valid because the employee no longer worked there. Changed to 3 areas for same price. Never had an in person consultation, only over the phone which was just regarding the places I wanted done, no questions were asked about my health. Day of surgery the surgen seem to be in a rush. He saw that i had a umbilical hernia and did the lipo anyway( spoke to some professionals and they said that could be a form of malpractice and dangerous) I had complained about pain several times during procedure which was suppose to be numbed. Day after procedure I noticed deform body right away. I was left with several dips, valleys lumps and tightness in skin. I told an employee there of my concerns and they said to me that it looked deformed cause I needed to massage areas. Which made no sense cause you can't "massage" fat back into the body. Then they told me I had to wait a year for them to "do anything about it" and that they would "take care" of me. A year later when I brought up the fact that I think they should fix what they did to me that said I had to pay again for them to fix it. I asked to speak to manager and never received a call from them. I called them several times and not once did anyone of management contacted me. And then never heard back from them. I am left with the same deformities I saw from the beginning and nothing has changed, even with the constant massaging. I now have extreme depression anxiety and mental health issues over this. I am left with a dip into right thigh, lumps on left thigh, a dip into my left arm, lumps on both arms, lumps on stomach area, dip in right hip, ¬ all Saddle bags removed.

  Business Response

  Date: 04/19/2023

  I have reached out to ****** and got her scheduled to come in and meet with ****** so that she can discuss her concerns.The meeting is scheduled for Monday 05/01/2023 at 1pm

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a procedure with them, then I canceled within 24 hours. This company said it would take 30 days to refund my money. They were able to take the amount of $2,500 over the phone with zero issues on Feb. 27. It has been 30 days since I canceled the procedure, and they have NOT refunded me. I had to call back several times just to cancel and request a refund. They make it VERY difficult to get your money back. I have no contract or receipt. They took my money and provided NO receipt, nothing!

  Business Response

  Date: 04/19/2023

  *********************** was made aware by one of our *************** Coordinators that the refund would be processed on Friday 04/28/2023.

  Customer Answer

  Date: 04/21/2023

   
  Complaint: 19865645
  
  I am rejecting this response because: I was told it would be refunded within 30 days then it turned into 30 business days and now is is 60 days. Just send the refund.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/21/2023

  As mentioned previously, refund will be processed on Friday 04/28/2023.

  Customer Answer

  Date: 05/01/2023

   
  The business replied that they would give me a refund on 4/28. That did not occur. They replied through the complain on BBB that I would be refunded on 4/28. I phoned them and they are now trying to make up a new refund date. It has been 2 months since I first asked for a refund.

  Business Response

  Date: 05/15/2023

  This refund was processed on 05/12/2023. It can take ***** hours for the refund to reflect in the account, just depending on the banking institution.

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  However, someone should investigate why this company took 2.5 months to process a refund and only did so when reported.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on Dec 8th 2022 to get Liposuction for the cost of $******. I had 7 days to cancel for a full refund. ***** stated that I had to pay the full $****** up front to secure a date and pricing, so I paid $3000 in Credit card, $5000 on debit and $2000 Zelle to get all ****** to her within 24 hours. After full payment, I met with the Doctor that following Saturday Dec 10th to get more information regarding the surgery. (After sitting in the waiting room for 2 hours). After the consult, I spoke with my primary doctor and it was recommended that I cancel due to health reasons. So I called and cancelled the procedure within 3 days on Dec 10th, well within the 7 days cancellation period. they told me it would take up to 30 days to get a refund. Jan 10th, passed. I called, emailed, texted, finally got ***** who told me my refund was processed on Jan 9th, but it could take another 30 days. Feb 9th had passed and still NO refund. I called and pursued the front office, they referred me to a ***** who was not longer working with the company. Then I finally got a hold of ******* on Feb 14th, who said she would take care of it. They refunded the $3000 that was on the credit card, but it is now Feb 27th and I am still waiting for the remaining $7000.00. I have tried being nice, patient and willing to come in to pick up a check, but they are avoiding my calls, my emails and my efforts to get my money back. It is pure theft at this point. I would like to request help to get my money refunded for services NOT rendered full within my legal right to cancel and I have granted them their full 60 days (per ******** law) to process the refund. But it is going on 70 days and they are not working with me to refund my money. I need help. Hoping the BBB can help prior to hiring counsel. I can send all my emails and texts as evidence if needed. Thank you for your help! *****

  Business Response

  Date: 02/28/2023

  *************************' refund will be processed on Wednesday March 1st, 2023.

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19509424
  
  I am rejecting this response because I am NOT *************************. The repsonse states that *************************' refund will be processed on Wednesday March 1st, 2023.

  Please update to specify that ******************************* refund will be processed on Wednesday March 1st 2023. and I will accept after the money appears in my accounts. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 02/28/2023

  I spoke to ******************************* the week of February 13th and let her know
  that she was in the refund process and that all funds would be refunded
  by Wednesday March 1st, 2023.

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  It is a shame that you have to log a complaint with the BBB to get your money back, but they did indeed return my money finally, so I am extremely grateful that they responded. 

  It took 64 days to get the $10,000 refunded. My advise is to not pay them until you are 100% sure you are willing and able to go through the services. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** was paid for a down payment for smart Lipo upon my health issues I told I wouldnt be a good candidate for it plus looking at reviews I decided I didnt want to move forward with the process I contacted them about the situation and I was it was canceled and Ill be getting a refund within 30 days yet I havent received anything since September 2022 . I cancelled the loan that was funded to them as I was told .

  Business Response

  Date: 02/28/2023

  I spoke to ******************************* the week of February 13th and let her know that she was in the refund process and that all funds would be refunded by Wednesday March 1st, 2023.

  Customer Answer

  Date: 03/06/2023

  I still havent received the funds as of today mar 06,2023
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19435857
  
  I am rejecting this response because:I was giving a refund date for March 1, 2023 still havent received anything Im not sure the payment will be refunded via check or mail.
   
  

  
  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/16/2023

  This refund has been processed today. It could take ***** hours for *************************' bank to show the refund. 

  Customer Answer

  Date: 03/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have water lipo suction last Spring. Since the procedure, I have been seen in the office once by an RN. I requested to see the physician and he was not available. How is the nurse able to evaluate after a procedure if the procedure was done correctly? Shouldn't the surgeon be the only one to be able to evaluate after a procedure is done? This was the most painful experience I have ever had, very minimal pain medications received for the procedure and they do not put you under. I was in tears throughout the procedure. I still am having issues after the procedure, hard lumps all over my abdomen, and the RN states this is normal. 'I am almost a year out from the procedure and the last time I talked to the RN, they stated I could have the hard lumps for unknown amount of time. They suggest to wear the compression garment all hours of the day even now, even though is says otherwise in the post procedure documents that you can take it off. I would never have had this procedure done if I knew my body would look like this

  Business Response

  Date: 01/26/2023

  I have reached out via text to ask ******* to please come in and meet with the owner so that we can address her concerns. Waiting to hear back.

  Customer Answer

  Date: 01/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Only if the meeting can first be held over the phone. They requested in person. I live hour half way, last time I had to wait for over an hour for my scheduled appointment 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment to have a cosmetic procedure done with this business for 11/14/22, but cancelled it in the last week of October because I was not medically approved for it. I had already paid in full for the procedure though, which was an obvious red flag that I ignored because I was so desperate for the operation. I was told specifically that my refund was initiated on 11/4 and should be expected to be delivered ON 12/16. Unsurprisingly, I have not received my refund. I have called their office incessantly. It's hard to tell their voices apart, but I know that I spoke with each person multiple times as I called probably 30 times total. It was a circus of being put on hold and transferred from one person who had no idea what they were doing to the next. After maybe ten calls, I was finally put on the line with someone who was allegedly the ****** She took my name, number, and debit card number again and told me that right then and there she'd be refunding my money. She even gave me her personal cell phone number. When a week passed and still no refund, I called back. She didn't answer, but texted asking, "what did your bank say?". I told her the obvious answer that they just didn't have the money, and she stopped responding and hasn't since. Today, a full two months since the supposed initiation of my refund, I called again to let them know that I have contacted a lawyer. I said, "I have contacted a lawyer, but it is not too late for you to just give me my money back" As soon as I said this, I was cut off with, "Okay I'm going to stop you right there. Since you have told us that you are seeking legal counsel, we can no longer speak to you about this." I insisted that I just wanted my money back and she sarcastically replied, "have a nice day" and hung up. I'm furious. I have clearly been lied to several times by this joke of a business. I want my money back. I want them shut down/ out of a job. I don't want this to happen to anyone else.

  Business Response

  Date: 01/26/2023

  *********************** was refunded on 01/17/2023.