Reviews
This profile includes reviews for Chicago Tribune's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 77 Customer Reviews
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Review fromNorine B
Date: 08/09/2024
1 starNorine B
Date: 08/09/2024
I am so disappointed with the Chicago Tribune! My father passed away on Friday, July 12th. My mother paid $635 dollars to have his obituary printed in their newspaper on Tuesday, July 16th. Due to their electricity going out and then their back up generator going out, the paper didn't print. Thus, my fathers death notice wasn't published. We checked the papers on Wednesday, July 17th. His death notice wasn't printed. I contacted the newspaper and was told why the papers didn't get printed on Tuesday, July 16th and that my mother would receive a refund of $635 dollars in 7-10 business days. It is now Friday, August 9th and my mother STILL hasn't received her refund. She has called and spoken to the manager of obituaries, *********************** and a few Chicago Tribune employees. They all have apologized and said that my mother would receive a refund because the paper was not printed on Tuesday, July 16th. Today, my Mom spoke to a Chicago Tribune employee named ****** and was told that the paper had been printed and thus, my mom would not be receiving a refund. My mother told her she had spoken to *********************** and a few other Chicago Tribune employees and they admitted to the paper not being printed that day (her neighbors and local stores can vouch for this as well since they didn't receive their copies) and that my Mom would receive a refund. ****** said shed have to speak to her manager and get back to my mom. I am beyond livid. My mother is grieving the loss of my father and is being hassled around by these employees. For what? She paid for a service. They didn't provide it. Thus, she wants and deserves a refund, but they're dragging their feet. It makes the Chicago Tribune and its staff look money hungry and incredibly rude. This used to be a respected paper. It definitely cant be called that anymore. I will be contacting a lawyer for my mother and ********* Its so sad that this is what things have come to.
Chicago Tribune
Date: 08/14/2024
Our sincere apologies and deepest sympathies for this matter. The information and concern provided within this review has been forwarded to the ********************************* for further assistance. In the meantime, please Classified Advertising at ************** or email ***************************** to provide any further information. Thank you, ****** ***************************Review fromSteven C
Date: 07/30/2024
1 starSteven C
Date: 07/30/2024
Paper has not been delivered 4 out of the last six days. I have called Tribune each time and was told they would re-deliver. They never do, so I have to call again to get a credit. After over 30 years as a subscriber I am going to cancel.Chicago Tribune
Date: 08/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription. The information you provided within this BBB Complaint and your home delivery account is being reviewed. Your feedback regarding your customer experience is acknowledged and proper course of action will be taken, if needed. After reviewing your subscription, it seems **************** did provide assistance to your missed delivery concerns associated with productions issues associated with the Storm but **************** will follow up with you directly in order to provide any further assistance. Please do not hesitate to contact our **************** Department at ************ for any other concerns.Thank you,****** ***************************Review fromNancy G
Date: 07/22/2024
1 starNancy G
Date: 07/22/2024
I agreed to an amount to receive three days of Tribune. They billed me for more than they quoted on the phone. I didn't pay the bill. "THEY DIDN'T DELIVER THE NEWSPAPER "Weeks later they sent me a bill for $12.12.I called and said I never received a paper, and they said the account would be closed. Couple weeks later, I have received a notice from a collection agency (ARM Solutions) for the $12.12Chicago Tribune
Date: 08/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune. Unfortunately, I am unable to locate a subscription associated with your email address therefore **************** will be contacting you directly by your email address for further assistance. Please do not hesitate to contact our **************** Department at ************ for any other concerns.Thank you,****** ***************************Review fromTraci H
Date: 07/16/2024
1 starTraci H
Date: 07/16/2024
I am now being charged $420 up from $320 for the paper delivery every day. This was $100 increase in 6 weeks!!! I have been a loyal customer for over 20 years and this is jaw dropping ridiculous. This is absolutely the most predatory business practice I have ever seen. New customers pay 6.99 a week. I am paying $10 PER DAY!!Chicago Tribune
Date: 08/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription. The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription it seems you contacted **************** and they have provided assistance with your home delivery weekly rate on July 16, 2024 therefore you were placed on a discounted offer for 7 day home delivery service with digital access. Thank you for being a valued long time subscriber. Please do not hesitate to contact our **************** Department at ************ for any other concerns.Thank you,****** ***************************Review fromEri W
Date: 07/15/2024
1 starEri W
Date: 07/15/2024
Chicago Tribune are trying to make me pay for papers I never received. They have already sent it to a collection agency. The amount is $14.37.Chicago Tribune
Date: 08/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune Sunday Only home delivery subscription. The information you provided within this BBB Review and your home delivery account has been reviewed and proper course of action will be taken, if needed. After reviewing your former subscription, there were no missed delivery complaints or any notes of any delivery concern. Due to your feedback, a credit adjustment in the amount of $14.48 has been processed associated with any prior balance due. Therefore, the account has no further balance and ARMS collections has been notified that no further balance is due. Please do not hesitate to contact our *************************** at ************ for any other concerns.Thank you,****** ***************************Review fromDale A
Date: 06/25/2024
1 starDale A
Date: 06/25/2024
Started the paper June 2, 2024. already missed two Sunday and two weekday tribunes. Same old story as two years ago. You will get your paper delivered by noon. That never happens. Need a person who is interested in the customer, and not just is answering the phone. customer service is terrible. they only deserve 1/2 of a star at best.Chicago Tribune
Date: 08/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune home delivery subscription.The information you provided within this BBB Complaint and your home delivery account is being reviewed and proper course of action will be taken, if needed. After reviewing your subscription it seems that no recent complaints have been processed but your feedback is valued. Any prior missed delivery complaints have been credited and extended your paid thru date. Due to your feedback and customer experience, I have extended two additional weeks of delivery service as you have been a long time subscriber over the years with the Chicago Tribune.Please do not hesitate to contact our *************************** at ************ for any other concerns.Thank you,****** ***************************Review fromWilliam M
Date: 05/10/2024
1 starWilliam M
Date: 05/10/2024
I came here to complain about the Chicago Tribune Digital Services web site for "managing accounts", and had to laugh at the number of other reviews on the same subject. The Trib should offer a full management web site for subscribers that allows for viewing active billing periods, current rate and next billing cycle rate, and the ability to cancel at the click of a button. To see the average customer review as one star and the ******************** Rating and Accreditation at "A+" is truly laughable. My rating for treatment of customers is "F-".Chicago Tribune
Date: 06/19/2024
Our sincere apologies regarding any misunderstanding associated with your Chicago Tribune digital subscription.Your feedback is acknowledged regarding your customer experience. Please contact **************** if you would like to receive any additional information regarding your digital subscription at ************. Thank you, ****** ***************************Review fromCharles N
Date: 05/09/2024
1 starCharles N
Date: 05/09/2024
Morning paper is never delivered unless we call about missing delivery then this "morning" paper arrives after 1PM. CONTINUED complaints to customer service do not change this. I would give NO STARS if it was an option.Chicago Tribune
Date: 05/10/2024
May 10, ********************************************************* frustration associated with your Chicago Tribune home delivery subscription. The information you provided within this BBB Review and your home delivery account is being reviewed and proper course of action will be taken. Please be advised since there are open routes concerns causing delivery delays in the area at this time therefore your deliveries could be missed or received after standard delivery times. We appreciate your patience and understanding while we work towards a resolution to the delivery concerns in your local delivery area. **************** has processed the missed delivery complaints and credits but I have adjusted the account further of which extended your paid thru date 2 weeks until December 14,2024. **************** will be contacting you within the next 7 business days to confirm your newspapers have been received as scheduled to your satisfaction. In the meantime, should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************Review frommichael c
Date: 04/19/2024
1 starmichael c
Date: 04/19/2024
Continued to increase the billing rate without discussion, now wants to bill the paper copy at $425 every 2 months; who would spend $2500 per year just to do crossword puzzles? And most subscribers are paying $7/week??? We have been loyal customers for over 35 years, and this is the most unethical practice i have recently encountered.Chicago Tribune
Date: 05/07/2024
May 7, ********************************************************* frustration associated with the Chicago Tribune.The information you provided within this complaint is being reviewed and proper course of action will be taken, if needed. It seems your account was cancelled but **************** will be contacting you directly to provide any further assistance regarding your billing concerns. In the meantime, if you should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************Review fromAllen E
Date: 04/05/2024
1 starAllen E
Date: 04/05/2024
Pure fraud in billing! Renewed in January, 2024 for 15 weeks , paid in full, supposedly running through 5/7/24. Received notice 3/23 subscription was ending and respond by 4/20. Called customer service 5/5, was told subscription was shortened because a surcharge to cover inflation and fuel of $0.15/issue was subtracted from account. Require payment in full for 15 weeks, THEN change pricing mid subscription with NO notification? Glad I requested statement vs automatic billing - would never caught this! Needless to say, they lost a long time subscriber. Canceled subscription. Amazingly, agent then offered all kinds of specials available if I didn't cancel. Probably more people had issue just cancel without complaining.Chicago Tribune
Date: 05/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this complaint s being reviewed and proper course of action will be taken, if needed. **************** will be contacting you directly within the next 5 business days to provide assistance to this matter. Thank you, ****** ***************************
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