Reviews
This profile includes reviews for Chicago Tribune's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 77 Customer Reviews
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Review fromBob K
Date: 04/03/2024
1 starBob K
Date: 04/03/2024
I am at 28 straight days of not having my paper delivered to my mailbox. I've communicated multiple times with the Tribune "customer service" department, unfortunately their customer service is located in ***************, and I get little to no response, other than the automated "we're sorry" e-mail with no further response or resolution. My problem is, I've paid for a service, that includes delivery of a physical newspaper. They're apology e-mails say my account has been credited, but they haven't explained what that means. Nothing is showing up on my credit card, so I'm assuming that means they are extending their horrible service. My account has also been switched to "inactive," which means I can't even use the app to make a complaint. I have no interest in using their on-line newspaper, but that seems to be their best solution for something so simple as getting my paper in my mailbox. It IS being delivered, to my neighbor, on his driveway, that is located on my street, but his physical address is on the neighboring street, so even their s**** up....is screwed up! It's not my neighbor's job to deliver my paper and I shouldn't have to walk down the street, every day to fetch the paper. What kind of idiots work in this organization who can't communicate with the contractor, tell them they are delivering to an incorrect address, and they need to drive 100 feet further to a well-marked address on the mailbox and place the paper in the slot? As a businessperson, I've seen poor customer service, but nothing rises to the level of this nearly defunct organization. I've reached out and communicated with, a couple of times, a Tribune Journalist who has tried to see what he could get done. Nothing has changed. Tribune, don't apologize, just do your job.
Chicago Tribune
Date: 05/07/2024
May 7, ********************************************************* frustration associated with the Chicago Tribune.The information you provided within this complaint is being reviewed and proper course of action will be taken, if needed. It seems that **************** is in contact with you to assist with your delivery concern associated with your product placement. Please be advised the standard delivery location is to the driveway so any other request is considered a special request. This matter is being reviewed and the local Distributor has been advised of your delivery request. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************Review fromKeith B
Date: 04/02/2024
1 starKeith B
Date: 04/02/2024
Don't sign up for paper. They cashed my check and I still have not received paper after 21 days. I just received another bill today. I am trying to get back original payment of $31.98. Also, very difficult to speak to a representative.Chicago Tribune
Date: 05/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. After reviewing your former subscription, I have processed a full refund of your last payment in the amount of $31.98 which will be refunded by refund check. This refund check will be received within the next ***** business days due to standard processing times. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our *************************** at ************.Thank you,****** ***************************Review fromBarbara B
Date: 03/09/2024
1 starBarbara B
Date: 03/09/2024
Easy to subscribe with a great rate to start! Impossible to cancel.Chicago Tribune
Date: 05/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. **************** was able to provide assistance and cancelled your account effective March 21, 2024 during your **************** contact on March 15, 2024. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************Review fromHolly H
Date: 02/28/2024
1 starHolly H
Date: 02/28/2024
My review isn't of the Tribune newspaper, but their affiliation with Inside Shopper. Over the past year and a half I have tried - unsuccessfully - through multiple emails and phone calls to remove my address from their distribution list. Each time I've called or emailed I was assured that my name would be taken off of the list. However, every Wednesday I continue to receive this little red bundle of junk. Either the distributor does not have a 'do not deliver list', or the person delivering it either does not look at the list, or does not care. I have close to two dozen of these that I've been keeping that I will waste my time and money to ship back to the Tribune.Chicago Tribune
Date: 05/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.Customer Service will be in contact with you within the next 7 business days to obtain your delivery address in order to assist with your Inside Shopper complaint. Should you have any further concerns or would like any further assistance, please do not hesitate to contact our *************************** at ************.Thank you, ****** ***************************Review fromYolanda L
Date: 01/04/2024
1 starYolanda L
Date: 01/04/2024
My concern is related to a digital subscription. I used the online feature to manage the account online and cancelled the subscription in November 2023 (11/8/23) and December 2023 (when I saw my credit card had been charged again). I have screenshots of the cancellations. Yesterday, I noticed my credit card has been charged for January ****. I called today. Supposedly, the January charge has been cancelled and the subscription was cancelled (again) by the representative. I spoke to a representative and a supervisor (?). There was no logical response to the fact that I have screenshots of the cancellation(s). I also wanted a refund of the December payment. There is a sigificant problem if they cannot see the online cancellation. It is a more significant problem to disregard the customer's concern and proof of cancellation. I will never subscribe to the Tribune again. The best product isn't worth the aggravation of a sub-standard customer service system. The ********************** is not the only news source. The Chicago Tribune and its customer service departments should act as if they are aware of that fact. Disrespecting customers (and potential customers) then offering a special low rate is not a viable business or marketing plan.Chicago Tribune
Date: 05/07/2024
Our sincere apologies regarding any inconvenience or frustration associated with the Chicago Tribune.The information you provided within this BBB Complaint is being reviewed and proper course of action will be taken, if needed. After reviewing your cancelled subscription, **************** did assist with your concern and processed a refund in the amount of $13.68 on January 9, 2024 back to your credit card charged. Due to your feedback, I have processed an additional refund in the amount of $20.89 which would total and include the last two payments for this subscription. Please allow 14 business days for the refund to be processed back to the credit card charged due to standard processing times.Should you have any further concerns or would like any further assistance, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************Review fromEva W
Date: 12/22/2023
1 starEva W
Date: 12/22/2023
Similar feedback as everyone else. Long time paper copy subscriber. Rates started changing unpredictably with little advanced notice. Unlike other subscriptions I have, it is impossible to see your current billing rate online; we receive advance notice via a post card, but typically this arrive just a few days before the bill is due. Most recent bill was a mind-blowing $182 for 8 weeks, or $3.25/day per paper. When I call in to negotiate a lower rate, there is no written confirmation of what was changed or for how long the updated rate is good for. The lack of transparency is shocking.Chicago Tribune
Date: 12/29/2023
December 29, 2023Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune. Thank you for being a long time subscriber. Your feedback is being reviewed regarding your billing concerns. **************** will be contacting you within the next **** business days to discuss this matter further as well as to provide assistance. Should you have any further concerns, please do not hesitate to contact our **************** Department at ************. Thank you, ****** ***************************Review fromSteve K
Date: 12/18/2023
1 starSteve K
Date: 12/18/2023
I am strongly considering cancelling my subscription. The price has increased 3 times in the last year by 184%. I have not been able to find where these increases are documented nor can I find where the rates are published. Further, the service quality has decreased. Over the last year on numerous occasions, I have requested a new paper be delivered to replace a damaged one. Of those times, only once did a new paper arrive the same day. Most of the time the new paper was delivered the next day. Once a new paper was never delivered.Chicago Tribune
Date: 12/29/2023
December 29, 2023Our sincere apologies regarding any inconvenience or frustration associated with your Chicago Tribune. Thank you for continuing to be a long time subscriber. Your feedback is being reviewed regarding your billing and delivery concerns. **************** will be contacting you within the next **** business days to discuss these matters further as well as to provide assistance. Should you have any further concerns, please do not hesitate to contact our **************** Department at ************. Thank you, ****** ***************************Review fromLynn J
Date: 12/07/2023
1 starLynn J
Date: 12/07/2023
Very disappointed with Chicago Tribune billing procedures. I only subscribe to the digital edition, and has increased to a ridiculous $34.00 a month. This is an unbelievably high cost for digital only. Customer service by phone useless!Chicago Tribune
Date: 12/08/2023
December 8, ************************************************************ frustration associated with your Chicago Tribune digital subscription. Your feedback and your account is being reviewed. **************** will be contacting you within the next **** business days to provide assistance and proper bill expectation. In the meantime, if you would like additional assistance, please contact **************** at ************. Thank you, ****** ***************************Review fromThomas E
Date: 12/05/2023
1 starThomas E
Date: 12/05/2023
I used to get the food ads every Monday. Two months ago it stopped. ALL MY NEIGHBORS get the ads. And they DO NOT HAVE ON ONLINE SUBSCRIPTION NOR A HARD COPY DELIVERED.. I have called customer service live person line and have spoken to some Pacific Islander with VERY and I mean poor English skills. The third time this employee of the Trib told me because I have an e subscription I not *********** the food advertisements. Yet 3 of my neighbors who have NO subscriptions what ever receive these ads delivered to their driveways. So after 43 years I'm bailing on this outfit.Chicago Tribune
Date: 12/06/2023
December 6, ********************************************************* frustration associated with the Chicago Tribune. Your feedback will be reviewed and proper course of action will be taken, if needed. **************** will be contacting you within the next **** business days to discuss your concerns. Should you have any further concerns, please do not hesitate to contact our **************** Department at ************.Thank you,****** ***************************Review fromDawn K
Date: 12/04/2023
1 starDawn K
Date: 12/04/2023
I filed a complaint with the Chicago Tribune on 10/23/2023 regarding the amount of money my 86 year old father has been charged for his subscription. He was charged $754.92 for 10 months in 2021, $1,248.44 for 10 months in 2022 and $951.32 so far for 6 months in 2023. Per the Chicago Tribune website, the annual rate is $155.48 for 12 months. I have requested a refund to my father's credit card in the amount of $2,488 and have patiently waited for them to respond. I have an email from ***************************************** of the Chicago Tribune *********************** dated 10/27/23 requesting ***** business days to review my request. I've sent emails to ***************************************** dated 11/18/23 and 11/29/23 requesting an update on my complaint. Both emails generated a response saying, "Thank you for contacting the Chicago Tribune. Please expect a response from us within 72 hours." I've not had any responses to my 11/18 or 11/29 emails, thus I'm filing this complaint. I think the Chicago Tribune is taking advantage of elderly people who are not well versed on the internet as they only offer subscriptions that automatically renew every 2 months. The two month rate charged increased from $112 in 2021 to $159.92 every two months for the first 6 months in 2022 to $231.92 every two months for the 2nd 6 months in 2022 and then to $244.00 every two months in 2023. Reading the other complaints filed with the BBB, I know this situation is not unique to my father. It is concerning that a Chicago newspaper would take such advantage of their customers. My dad has been a loyal subscriber since ****. I would appreciate your help in getting the refund posted to his credit card.Chicago Tribune
Date: 12/05/2023
December 5, *************************************************************************** your father may have experienced associated with the Chicago Tribune. **************** will contact you directly within the next 5-7 business days to provide assistance and proper expectation regarding your father's account and billing information. Thank you for your patience and understanding during this time. Best Regards, ****** ***************************
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