Reviews
This profile includes reviews for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 49 Customer Reviews
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Review fromDiamond S
Date: 11/26/2024
1 starDiamond S
Date: 11/26/2024
Horrible!!!!! If I could give no stars I would. ******** customer service.
Paylocity Corporation
Date: 11/27/2024
Hello Diamond, Paylocity is a HRC Software provider, based on our agreement with employers We are not able to assist end users with any concerns and can only work with Authorized contacts with the companies we provide software to. If you are having a concern, please contact your employers HR administrator for assistance.Review frommarcus C
Date: 11/22/2024
1 starmarcus C
Date: 11/22/2024
STAY AWAY- ******* services are subpar at best. The *** program is probably the worst. If they deem something not appropriate that is *** approved, they will lock up your cards for no reason if they deem it not necessary purchase. This company needs to realize that they are not in control of people's finances and if something is *** approved, they need to honor that without locking up people's accounts. I purchased something through the *** cards with them, they locked it. Now they are getting away with 1000+ dollars of my money that comes out from my paycheck. They have nothing but keyboard warriors that get to delegate how you spend your own money on medical. RIDICULOUSPaylocity Corporation
Date: 11/23/2024
Hello. Thank you for reaching out. I will reach out to my team here and ensure a response is provided to you when we uncover the details.Review fromKirsten M
Date: 11/07/2024
1 starKirsten M
Date: 11/07/2024
It's not worth it. The more I learn about Paylocity the less I like it. There are too many ways to make updates in the system. Which is problematic because they don't talk to each other - so they all need to be updated every time a change has to be made.Our designated *** is so rude and condescending. I hate trying to work with him. Requesting things like late filing fees be looked into is a fiasco. I should not have to beg you to follow up with the agency just because 'you initially filed the information in the quarterly ***orts.' We got late filing fees. Something is wrong. Do your job. There are also severe system limitations. My current favorite involves a lock-in letter we recently received from the ***. In the next few pay periods, our company will be required to change from the employee's desired withholding to what the *** is requiring. However, there is nothing we can do to prevent the employee from changing their withholdings back. And we would be liable if that happens and the change is not caught. This a concerning oversight.I'm tired of micro-managing the payroll company that should be making my job easier.Paylocity Corporation
Date: 11/08/2024
Hello *******, we are sorry to hear that you are experiencing issues with your service. We will have a leader from Paylocity reach out to you as soon as possible to address your concerns with Late filling fees and the *** lock in letter and your over all experience with the support.Review fromSujit S
Date: 10/10/2024
1 starSujit S
Date: 10/10/2024
Do not use, they are appauling. They fail to call back or action requests. Implementation staff and poor and the relationship/ account manager doesn't respond to emails, phone calls or internal messages from her co-workers who are trying to reach her on her behalf. Very poor and concerning levels of service.Paylocity Corporation
Date: 10/11/2024
Hello and morning *****,
I am sorry to hear this is the kind of experience that you are having with our internal teams. I am already in the process of discussing this information with your assigned service leadership team. They will be reaching out to you momentarily to get the communication started. I will also be sure to follow up with them to confirm this takes place.
Thank you,
**** ********
EOS ************************************* SupportReview fromStacy J
Date: 09/13/2024
1 starStacy J
Date: 09/13/2024
A year and a half later we are still cleaning up the numerous mistakes made during implementation. Took months for Paylocity to fix the *** accruals, tax codes were wrong, EDI feeds were a mess. I could go on. We were sold functions that dont work. We are in our third product manager and team trying to fix the product for us. The buzz word for Paylocity is we will need to escalate this issue and it takes weeks to hear back from the team Without a doubt we were oversold on the capabilities of the product . I have a *** just to work on fixing Paylocity. We have spent months trying to get the scheduling product to work, the product is t even close to what was represented to us. Extremely disappointed would be an understatement for Paylocity. Do yourself and company a favor and runPaylocity Corporation
Date: 09/16/2024
Hello and morning *****. I am sorry to hear the level of frustration that you have experienced up to this point. i would be more than happy to provide any additional assistance possible to help resolve any open items; by bringing in the necessary team members and help with escalating tickets. When you have a moment, can you please let me know if additional assistance is needed and if so, could you please send me your company Id and/or company name. Look forward to hearing back soon.Review fromMarty M
Date: 08/09/2024
1 starMarty M
Date: 08/09/2024
Horrible company to work with. I am a solopreneur and have been with them for 4 years. I wanted to leave assuming I was on a month to month since it has been so long. Since my friend left several years ago who I signed up with I have been bumped around to all different agents that don't take care of you or really ever even check in with you. So I decided to switch companies. They charged me an early termination fee. Really? I am a very small business and I figured after the first year I would move to month to month. Nope. They said I signed a contract 4 years ago and the woman ***** in charge of it would not work with me at all. There customer service is horrible. There are so many better payroll services to work with like Paychex and others. DO NOT USE THIS COMPANY.Paylocity Corporation
Date: 08/12/2024
Hello. I apologize for the experience you've had with Paylocity. I will discuss with my leadership team to ensure we handle these situations better for future clients. Thank you for your feedback.Review fromBryan W
Date: 07/09/2024
1 starBryan W
Date: 07/09/2024
They make it very hard to get your money out of their HSA to another HSA.Paylocity Corporation
Date: 07/10/2024
Hello and morning *****,
I am sorry to hear the experience you have had with your HSA. If additional assistance is needed, I would suggest reaching out to the payroll contacts at your company and they can escalate your situation by using the following information;
**************
*******************************************If you choose to handle the situation yourself, you can use the information below to work with the necessary HSA team members;
**************
**********************************Thank you.
Review fromAmy H
Date: 06/25/2024
2 starsAmy H
Date: 06/25/2024
Paylocity needs to get better.Implementation - the approach was great, the execution turned out to be a nightmare. Certain data functions previously setup were removed during a 2nd data export. Paylocity 'fixed' what was deleted but did not restore all parameters or criteria The implementation team did not always listen and missed some key information on how to process our shift differentials. During implementation, the team was almost too helpful in helping us with setup to the point we don't know how to do much configuration ourselves.The implementation team often ignored requests to review a function (e.g. PTO/SICK accrual methodology) and we had to scramble at the last minute to get them setup before go-live.Knowledge Base - great idea, too bad the links don't always work and you don't always get a good answer to help you process.Customer Service - Its been three weeks and I am still waiting for some team to make sure we can access the reports needed for PBJ in 6 days.I am on the third attempt to get the team to address issues with our 401k match that they "previously fixed."Paylocity Corporation
Date: 06/26/2024
Hello and morning ***,
I am sorry to hear this feedback regarding the implementation feedback and I will be sure to share with the necessary contacts for reference. As far as the open service items, I have already discussed with service leadership and other team members that are assisting. You should be receiving an update today regarding the status of the *** report and also, will be receiving separate communication to assist with the 401K quesiton/concern. I will be sure to follow up with your assigned service team to confirm these actions are done.
If additional assistance is needed, please call email into the ********************************** email, call into the service number ************ or reach out to the leadership contacts below;
Service team leader - *************************
Service manager - ***********************
Again, apologize for the inconvenience.
Thank you,
*************************
Project ******** **************** Support | ************************************
************
Office Hours 7AM 4PM CTReview fromTanya C
Date: 06/19/2024
1 starTanya C
Date: 06/19/2024
A SCAM OF A COMPANY. They took money for my FSA and are refusing to give it back to me even though I provided all the proper documentation and submitted it before their so called deadline. DO NOT REGISTER FOR AN FSA ACCOUNT WITH THEM.Paylocity Corporation
Date: 06/20/2024
Good morning, can you please provide a client name or ID that you work for and I can review? Thank you,PaylocityReview fromPatricia N
Date: 05/20/2024
1 starPatricia N
Date: 05/20/2024
Paylocity is absolutely the worst payroll services company I have worked with in my 25 years as a CPA. Other companies I've worked with are Gold Leaf, QuickBooks, Paychex, ADP, and Peachtree, Sure Payroll - all by far superior to ************************ was so inferior - never could talk to the same person twice. Could never discuss multiple problems at one time and there were so many! The website was not intuitive at all and when talking customer service reps it was obvious they were not expert at it either. The first two paychecks were calculated correctly and starting with the 3rd paycheck, they started deducting from net pay to the employee the employer's SIMPLE match. During the initial sales call, I was told they could pay the employer's SIMPLE match and the SIMPLE deferral directly to the investment company with each payroll, but with the first payroll, they told us they couldn't with the particular company we worked with, ******. The **2's were incorrect regarding the state wages (this particular company was headquartered in one state but performed work in two other states) and they couldn't seem to come up with the numbers to fix it (I had to fix it myself). Unemployment returns filed were incorrect, etc., etc., etc. We finally went to another service after only 2 quarters with Paylocity - it was such a mess!!!!!Paylocity Corporation
Date: 05/21/2024
Hello ********, I apologize for the experience you had with Paylocity. We value your feedback and will work with our internal service teams to improve the experience moving forward. If you'd like to discuss further, please don't hesitate to let us know.Thanks,Paylocity
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