Reviews
This profile includes reviews for Paylocity Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 49 Customer Reviews
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Review fromKevin G
Date: 12/04/2023
1 starKevin G
Date: 12/04/2023
We just onboarded Paylocity. The company was fantastic to work with and very easy to incorporate. They gave all the bells and whistles, and answered every question I had. The onboarding specialists were fantastic.After the onboarding process it has been nothing but a horror trying to get things changed added or fixed. I do not recommend this company at all as it is truly a lemon. They sell you upfront but do not deliver. First problem we had was with benefits process. Trying to get it done was ridiculous as they wanted me to complete hours worth of forms but if removed some of the restrictions on the platform i could have programmed our company in hours instead it took weeks.The next issue we had was trying to get new CFO on as an admin. We sent email to the abyss of an email, the one that is the catch all "service" a few times, completed the form a few times, sent it back to the abyss, actually called more than a few times and eventually her name was added. what should have been a simple process took over a month to complete. Should be an option to do that for admins.Latest fiasco is with changing PTO schedules. The answer to make a drastic change to our PTO schedule was to complete hundreds of separate forms. Again, the process would take a trained penguin with no opposable thumbs and zero computer skills an hour to two to program in the system.It has its benefits but honestly, the lack of customer service, the antiquated and archaic systems, lack of self autonomy should keep any self respecting business away from this product. It is not worth the aggravation.
Paylocity Corporation
Date: 12/05/2023
Hello, thank you for this feedback. Let me discuss with my leadership team and get back to you. Thanks.Review fromBritney P
Date: 10/05/2023
1 starBritney P
Date: 10/05/2023
I would highly recommend going with any other company than this one. We used this company the entire year of ****************************** December. We have not been able to access any records without jumping through hoops or paying over $1000 for "limited access". Our employees can not get their information such as W-2's from them. We paid quite a bit to have this system for the year and essentially have already paid for our information. Seems like that shouldn't be legal for them to be able to keep someone's personal information from them. If you could rate someone negative stars, that's what I would do for this company.Paylocity Corporation
Date: 10/06/2023
Hello and morning.
I am sorry to hear the experience that you have had working with us. I understand your feedback regarding the fee of $1000 mentioned for limited access, but that is company standard as well as other vendors for continued access to the HR&Payroll module and stored information. As far as the employees not receiving their W2s; unfortunately the employees would need to work with the company's payroll team due to the fact that Paylocity does not work with the employees directly for security measures. At that point, the authorized contacts would call and/or email into their assigned service teams for those requested W2s.
Thank you.
Review fromErin H
Date: 09/27/2023
1 starErin H
Date: 09/27/2023
In 2022, our company used Paylocity for a quarter, January through March. At the end of 2022, I received my W-2 from Paylocity, and it said that NO FEDERAL TAXES were taken out of my paychecks. I compared my W2 total to the money deposited in my account, minus all the monies that went to Social Security, NJSDI, NJWDCS, UI/SF/SW, State Taxes, *********** (HSA). Turns out that $1,313.45 was missing from my deposited paychecks, *****%. I spoke with our HR administrator, and she told me to contact Paylocity. Paylocity wont speak to employees. However, a Paylocity rep offered me to pay them $1,000 per quarter for copies of my paystubs. They also told me to get a tax accountant, since it was obviously my fault for filling out my W9 incorrectly. I had no idea when you fill out a W9 incorrectly that a company isnt responsible to pay an employees portion of federal taxes. A few weeks after filing my return, I received a bill from the *** for $1,313.00the exact amount missing from my deposited money. What a strange coincidence, right? No. I literally had to pay my taxes twiceonce to Paylocity, and once more to the ***. Since Paylocity refused to help me, I looked online. Turns out companies are responsible for paying employees federal taxes. The *** says that if you suspect your payroll service provider (thats you Paylocity) of improper or fraudulent activities involving the deposit of your federal taxes, or the filing of your returns (thats me), you can file a complaint using form #*****, Complaint: Tax Return Preparer. The *** assures me that once they receive form #*****, theyll expedite the investigation. So Paylocity, either return my tax money to me, plus the fees I had to pay the *** ********************** and the cost of my tax accountant, or Ill be filing form #*****.Paylocity Corporation
Date: 09/28/2023
Hello ****,
I am sorry to hear the frustration you have experienced as mentioned in your message. You are correct, unfortunately Paylocity does not work with the employees directly due to the security protocols. If you can please provide the company name I would be more than happy to reach out to an authorized contact at the company and ask that someone from their payroll team reach out to you.
Thank you.
Review fromLacey C
Date: 06/29/2023
5 starsI have used a variety of systems in my professional career including Workday, Paycom, ADP, etc etc. Paylocity surpasses them all.and for the price! Everything about Paylocity is intuitive. The best part about Paylocity, though, is the outstanding support. My account management team is top notch.I can send an email and within the day, I have a response, if not a resolution. They make taxes so stupid easy! They also do same day ACH for any off cycle employees that need to be paid. I dont have enough good things to say about this company.Review fromByron B
Date: 05/26/2023
1 starByron B
Date: 05/26/2023
Awful doesnt even begin to describe the misery of the Paylocity product and offerings.Paylocity Corporation
Date: 05/30/2023
Hello, can the client please provide more details and a client name?Review fromClifford W
Date: 05/04/2023
1 starClifford W
Date: 05/04/2023
I am a current client of theirs and if I wasn't already so many hours into setting them up I would leave. I wish we had stayed with ADP or even Paychex. I have a small company of 18 employees. We are in a situation where one Paylocity employee needs to call each other to see how to do something, but they apparently they cannot call each other. The only way they have to contact each other is via "teams." Not only that, there is no direct way for me to contact a specific person either. I was told to dial the 888 number and just wait. I just sat on hold for 17 minutes before having to hang up to work. Tried again a couple days later and this time waited 22 minutes before having to give up. They are the single most frustrating company I have ever had to deal with and my staff needs to be paid. I made a bad mistake coming over to them.Paylocity Corporation
Date: 05/05/2023
Thank you, I will follow up with leadership on thisReview fromCarolyn G
Date: 05/04/2023
5 starsI am not using this daily in accounting however, as an employee navigating my payroll has been efficient and easy. I can get a bit flustered with new systems, but Paylocity has been working for me.Review fromAharon P
Date: 04/25/2023
1 starThe school I work for used Paylocity for one year then moved on to ADP. I am applying for a mortgage and needed my payment information from 2021. Paylocity refuses to allow me to access my information saying that a verified person from my company is the only one who can access that information IF they pay another large feed.Paylocity is actively preventing me from becoming home owner because they want more money from the school I work for.Review fromAlex P.
Date: 04/06/2023
1 starAlex P.
Date: 04/06/2023
Paylocity has been a complete disaster for our firm from it's inception.Their software is non-functional, and their staff are incapable of resolution.We are unable to reach a competent 'Account Rep' who has the ability to do anything other than 'put in a ticket' (at their own company?)They have not been able to track time off of any kind even when accurately put into their system. Their software has repeatedly paid out incorrect amounts to our staff, and they refuse to acknowledge any wrongdoing on their part. They have withheld incorrect tax amounts. They have no way to extract our employee records and *will not speak to employees* who wish to resolve these errors.A comedy of incompetence.Paylocity Corporation
Date: 04/11/2023
Thank you, we will research and provide resolution. Thanks.Paylocity Corporation
Date: 04/11/2023
Thank you, we will research and provide resolution. Thanks.Alex P.
Date: 04/11/2023
You've had 4 month to 'provide resolutionAlex P.
Date: 12/31/2023
STILL not resolved.Review fromnatalie s
Date: 04/05/2023
5 starsnatalie s
Date: 04/05/2023
Paylocity has been a good fit for our company for years. I think Paylocity is user friendly & can hold a lot of useful information.Paylocity Corporation
Date: 04/07/2023
Hello *******, Thank you for your review. Paylocity strives to ensure that we are providing a User-friendly and robust system to meet our client's needs for *************************
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