Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This transaction occurred approximately at the end of January and the beginning of February 2025.Sherman Dodge Chrysler's standard practice is that when you refer a customer and they make a legitimate purchase, you receive a $250.00 referral fee when the transaction is completed. The transaction was completed by the salesman named Davion; the customer's name was ******* ********. She purchased a 2022 ****** ****** with a down payment of $4000.00. I have called numerous times to inquire about the referral check. I have spoken to an employee named ****** who has tried to help me as much as possible. I heard first that the transaction has to be approved.That went on for about three weeks. After that, the check is in the mail, which went on for about six weeks. Also, I heard, I will call you back, and except for ******, I never heard anything back. Here it is at the end of April, and I still have not received the referral payment. The transaction was profitable for Sherman Dodge, and their appreciation for the referral was to be a payment of $250,00, which I have not received to this day. It is now at the end of April, and I am still dealing with a situation that should have taken no more than a couple of weeks at the most. The Manager's name is *** Las, and I have yet to receive a return call from him.

  

  Business Response

  Date: 04/28/2025

  We spoke to Mr. *** on 04/25/2025, and his referral fee of $250.00 has been sent to him. We apologize to Mr. *** for any inconvenience this may have caused, and appreciate his referrals to our business.
  
  
  Thank you, 
  
  **** Schiff 
  Sherman Dodge

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/1/25 i had appointment to have a computer programmed on Jeep Cherokee 2019 the technician supposely did the programming making the car basically undriwable, car was returned with multiple error codes and also steering system mulfunction,none of these issues existed when i brought the car in,after i complained i was told by both technician and manager ***** ****** both very unprofessional thats how it it will be unless i want to pay for diagnosing the issues,they did not care that it was very dangerous to drive with mulfunctioning steering system,this is the worst service and rip off you can ever experience,i have very serious cardiac condition and this made me very ill,i want full refund and apology immefiately

  

  Business Response

  Date: 04/07/2025

  Regarding Mr. ********* issues with his service visit , Mr. ******* had a PCM module installed prior to his appointment . He requested the module to be programmed . We apologize to Mr. ******* for any inconvenience this may have caused . The disputed amount of $219.00 is being refunded to Mr. ******* by Sherman Dodge check as of 4/4/2025  and will be overnight mailed.

  
  

  
  

  Thank you

  **** ******

  Sherman Dodge 

  
  

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car purchased September 12, 2024. Took car back to dealership on September 16, 2024 because of noises while driving, backup camera not working and slow starting. I was told there was nothing wrong with the car and the camera mysteriously worked that day only. Engine light came on December 12, 2024. This job cost me $325.00 two months after purchase. January 20, 2025 car would not start at all. ************ reduced displayed in the dashboard. Car would not completed shut down leaving lights and radio on for 10 hours. This was MLK day so service was not available. Towed car to Sherman Dodge January 21, 2025. Battery replaced but car still would not start. Was told I needed to move the car to a ********* dealer since they only can fix Dodge and Jeep makes. The car is a 2019 ***** Malibu. Towed the Golf Mill ********* on January 29, 2025 per my warranty coverage. As of February 13, 2025 Golf MIll ********* has no idea what is wrong with the car and is saying my Endurance warranty coverage would not cover the bill. My car has been unrepairable for nearly a month less than six months after purchase. This is a real problem because I am a rideshare driver and have been without my vehicle for nearly a month with NO answers to the problem. I would like to have this car voluntarily repossessed with no adverse effects to my credit.

  

  Business Response

  Date: 02/24/2025

  In response to *** ****** complaint dated 02/17/2024 , I reached out to *** **** on Monday the 17th via phone call and text message in order to resolve the issues . *** **** responded via text message that evening with a copy of the BBB letter . On Wednesday the 19th I texted *** ****
  asking for her to please call me and she responded  "I'm done talking to Sherman Dodge" "I'm sure my letter explains everything" . 
  
  In order to resolve *** ****** complaint we would need her assistance to complete the diagnostic of the vehicle at the repairing dealer . After conversation with the repairing dealer they need more time on the diagnostic before the extended warranty will be able to authorize the covered repair.   
  
  We understand *** ****** frustration if she could contact me at ************ we can hopefully resolve the issues .
  
  Thank you
  **** ******
  Sherman Dodge

• Initial Complaint

  Date:01/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I talk to *** about my mom buying a car they send me a form for my state ID and signature but I never sign I was at work but my signature be sign and I didn't do it and they give the car to her without my permission

  

  Business Response

  Date: 01/10/2025

  Ms. ******** complaint dated 01/08/2025. Prior to the complaint being sent. I talked to Ms. ****** she explained that her mother Ms. ************************ a vehicle on Monday 01/06/25 with her as a co-signer . I told Ms. ****** that her mother ( ********** did not buy a vehicle and all 
  
  her information that was given to co-sign for her mother was given to us by Ms. ****** with her consent and authorization by her via computer 
  
  ( digital signature and copy of Ms. ******** drivers license ) . Ms. ******** accusations are incorrect .
  
  
  
  **** ******
  Sherman Dodge   

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22777471
  
  I am rejecting this response because: i did not sign and i can send proof of signature  they need to remove it because that information is screenshot from a different phone which is not mine 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 01/14/2025

  Ms. ****** has the option to reject our response, as per my conversation with Ms. ****** on 01/08/2025 and our response dated 01/10 /2025 to her written complaint to the BBB " her information that was given to co-sign for her mother was given to us by Ms. ****** with her consent and authorized by her via computer " ( digital signature and copy for drivers license on file ) . We request the complaint be closed.
  
  **** ******
  Sherman Dodge  

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22777471
  
  I am rejecting this response because: i was at work to provide it it was screenshot from a different phone and i can provie that because the picture are different from my phone
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/02/2025 around 1:00pm I arrived at Sherman Dodge Jeep to test drive a 2023 jeep Grand Cherokee. I was assisted by ******* he accompanied me on my test drive and showed me things in the truck including the floor mats that were in the trunk at around 1:00p.m. I sat down with ****** to talk about pricing, the internet stated the vehicle was $31,000. ****** came back with a document with all these extra charges that we had bot discussed making the total of the truck $40,000. I told ****** that I was pre approved for $35,500 through my credit union. So ****** took the difference off for me to pay out of pocket which I was ok with which left over $5000. I paid $2000 to get the ball on the rill towards the $5000. ****** then tried to run my credit without my knowledge he asked for my social security number and address and when asked he stated to draw up a contract, then when he asked me to sign I noticed he was running a credit check and I politely declined. Then ****** stated he sent my bank the bill of sale and he never did on multiple occasions. I ended up sending what I was provided and the bank worked off that. Then when the bank came across errors I pointed them out and asked about them and they became hostile stating I didnt have to buy the vehicle. My bank was provided with 3 different prices from Sherman dodge. The price of the truck and fees were enough to be financed through my loan but they found away to make me have to put a down payment down instead of putting everything in one loan and then attempted to make me sign a paper stating I still owed $3000 which I didnt because all the extra charges were taken off because my bank asked for it to be. Once I got the vehicle the carpeted mats that were in trunk were missing and when I asked ****** he had an unpleased look like I was bothering him he stated he was looking and brought me a used weather mat from his personal car. The whole ordeal was unprofessional and crooked. They purposely took my money.

  

  Business Response

  Date: 01/08/2025

  We spoke to Ms. ******* on 01/06/2025 and Ms. ********* concerns have all been addressed and resolved to her satisfaction. Ms. ***************************** our apology for any inconvenience this has caused .
  
  
  **** ******
  Sherman Dodge 

  Customer Answer

  Date: 01/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership reached out to me about buying my Jeep Wrangler which I had on lease. As I was near termination of my lease (1 month remaining) I asked if I could turn it in early and not pay the remaining payment. I was told that I could. I turned the car into Sherman in April. When I returned it, I asked if I needed to do anything further and was told that I was all set. In June, I was informed by ******* that I had to make the remaining payments. Despite being in possession of the car for over six weeks, the dealership did not ground the lease or take ownership. It has taken over three months for the dealership to respond to my calls. When I finally received a formal response, I was informed that it was my fault and that the dealership did not take any responsibility. I would never have turned the car in early if I was informed that I would need to continue to make the payments. The dealership mislead me and failed to inform me of how they planned to handle the car.

  

  Business Response

  Date: 09/20/2024

  Mr. ******** leased his vehicle on 07/09/2020 with a 48 month term with U.S Bank from Sherman Dodge as the selling dealer.
  
  Our *************************** was calling Mr. ******** to see if he wanted to sell his vehicle to us, just prior to the termination of his lease. 
  
  Mr. ******** called the dealership to inquire about the lease termination. At no time did anyone at the dealership, through various phone calls Mr. ******** made, tell Mr. ******** that the remaining balance due to ******** was not his responsibility.
  
  On 04/23/2024, Mr. ******** brought his vehicle to Sherman Dodges service department and turned his lease in (grounding his lease).
  
  On 04/23/2024 when returning the lease, Mr. ******** needed to have conversation with our **************** regarding any paperwork necessary to sell his lease to the dealership (Bill of Sale, Odometer Statement, Illinois Tax Forms, or remaining balances). 
  
  In ***** Mr. ******** was informed by ******** that his remaining balance is due, the issue is not when ******** was notified to pickup the grounded lease. Mr. ******** knowingly knew his responsibility to his remaining payment, and without formalizing the paperwork for the sale of the vehicle.
  
  At no time did the dealership mislead Mr. ******** regarding his options at lease termination. Mr ********* desired settlement is his responsibility, not the dealerships.  
  
  **** ******,
  Sherman Dodge

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a 2017 ****** Forester from UR Approved, an entity of Sherman Dodge on 8/1/2024. The down payment for the vehicle was $1000, and it was to be split into two separate payments. $400 was to be paid on 8/1/2024 and the remaining $600 on 8/15/2024. The vehicle had immediate problems and was returned to the dealership on 8/9/2024, the loan was also canceled with the lender. The dealership has been unresponsive to my contact efforts in my refund of the partial down payment in addition to the return of my personal belonging left in the vehicle. I have attached evidence to show correspondence with the salesman, *****, and one of the managers, ****. I have reached out to the General Manager, *******************, and have filed an investigation with my bank, Navy Federal, as well.

  

  Business Response

  Date: 08/14/2024

  We are in receipt of ****************** BBB complaint as of 08/13/24 .

  Our response to ****************** complaint has been by email to her also dated 08/13/24 .

  Her refund of $400.00 has been refunded back on her credit card as of 08/13/24. the loan has been canceled .

  ***************** possessions are boxed and ready for her pick up, we notified her in our email dated 08/13/24 regarding her refund and her possessions and waiting for a response .

  We apologize for any inconvenience, also in regards to" unresponsive to her contact efforts" we received her complaint on 08/13/24 and the issues that were stated are resolved .

  Please have ************** make arraignments to have her items picked up .
  
  Thank you 

  ********************;   

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was issued the refund and will coordinate a time and date to pick up my personal belongings. 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car doesnt run good lights on dashboard always on it stays more in the shop havent enjoyed the car since I had it

  

  Business Response

  Date: 07/24/2024

  ******************** 2016 jeep was is in our service department as of 07/19/24 regarding " repair issues " . We diagnosed the problem and repaired the vehicle . **************** picked her vehicle up on 07/23/2024 . We apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a2021 Jeep in May 2024 and it died on me in middle of traffic. I called the dealership and did not get any help and was told I could trade it and buy another vehicle. The sales manager, ******, told me he would call me in 10 minutes, after 30 minutes, I called back and was told he was too busy to talk to me.

  

  Business Response

  Date: 07/17/2024

  We spoke to ************ on 07/16/2024, all the issues were resolved , we apologized for any inconvenience this may have caused and ************ was satisfied with the end result.

  
  

  
  

  Thankyou 

  
  

  ********************; 

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to a car lot with a guarantee to purchase a car from the dealership. I submitted a pre approval application. Immediately a finance manager called me and setup a time to come in. I explained to him what was on my credit, and how I was in a chapter 7 that was to be discharged soon. He expressed that I would be fine that they go off my income not credit. I was hesitant because I live in the city on the east side and to travel to Skokie its over a hour drive and plus my Uber or gas expense. He rest assured me again that I would be fine trust him and he gave me a 500 dollar credit towards my vehicle choice. We scheduled my appointment for 2 weeks out. During that in between time we have communicated my interest of still coming in and also my ch 7 was discharged, I was told most definitely youre going to be approved and that would be my last Uber ride. I get there and I was never greeted by the person who I was speaking with and I was told he will be the person Ill see when I sign my paperwork. I gave my check stubs my discharge letter and ID. I got in there by 1:51 and then by 2:30 I was told to pick 3 vehicles I did so and then I was told they have to run those numbers with the bank. When I gave the person who told me to pick 3 cars I saw him put my paper in a black bin at the end of the counter. I called him over and asked why did he placed the paper I just gave him in the bin and he said its a process for the finance department to grab it and Im the first person. However the same person grab the paper and he sat down at a desk. 30mins or so later he ask me to move to another desk. He showed me a screen and basically said I need a co-signer. I was not told this would be an option. I wasted time because its now 4:30, and I wasted money to get there. I just discharged my ch7 and now I have several hard inquiries from this dealership. They have false advertising and are causing more harm to people credit.

  

  Business Response

  Date: 06/18/2024

  ****************** visit to Sherman Dodge on Saturday 06/15/24 . I spoke to ************** regarding the circumstances , and explained the auto loans are

  
  

  approved by the banks ( finance company's ) not Sherman Dodge . I apologized for her bad experience and any inconvenience this has caused 

  
  

  her and also offered to reimburse her for her travel expense . She excepted our apologize and the reimbursement. 
  

  
  

  
  

  
  

  *********************

  Sherman Dodge 

  
  

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************