Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was purchased 5/8 private sale with title, title was never transferred after the dealership took possession and sold at an auction 4 days later. No proper documentation from the person who traded in the car. They dealership claims they don't have to transfer title and to take it up with the seller. The person never received the proper paperwork from the auction that dealership sent that car to

  

  Business Response

  Date: 05/21/2024

  The complaint dated May 13, 2024 by ****************** has been resolved . I spoke to ****************** on May 20th 2024 all the issues have been take care of and ****************** is satisfied.

  
  

  
  

  *********************

  Sherman Dodge 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in dealership Monday morning and one of the sales manager ****** talked me into leaving a deposit for a vehicle after completing paperwork with the salesman *****. Now that its time to get the vehicle Im getting the run arounds and I asked The salesman ***** for a refund now he is dodging my calls and texts. ****** stated out of his mouth if I wanted a refund it would be issued back to my card so now whats the problem?

  

  Business Response

  Date: 12/19/2023

  **************** refund was issued on 12/18/23. We refunded her deposit of $300.00 directly back to her credit card used in the transaction.
  We apologize to ************ for any inconvenience this may have caused.
  
  *********************
  Sherman Dodge 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Having purchased a 2021 Jeep Wrangler VIN *****************, on December 27, 2021. Over the past year and a half, my vehicle has been plagued with frequent and recurring mechanical issues, which have not only caused financial strain but have also significantly disrupted my daily life.A few weeks after purchasing my vehicle I noticed the brakes were squeaking and there was a ticking noise coming from my exhaust. When the issue was brought to the attention of the dealer their response was it was due to weathering However, A year later everything is the same. My first case (********) was opened on 4/24/22. My car had overheated leaving me stranded. I was without my vehicle for several days and had to get towed back to the dealership. The Manager on site assured me that I would be refunded for the tow and 16 months later I have yet to receive it. 5/21/23 I went for a routine oil change and found that I had a busted reservoir. Taking an additional day to have services. They replaced the broken reservoir on 5/27/23. Fast forward two months later, while driving on the expressway I noticed my car's performance by the time I got to my destination, the check engine light appeared. My second case was created (********). 7/27/23 I left my vehicle with the services until 8/3/23. At the time of drop off, ***** informed me that the code was reading internal engine troubles. I had to purchase a rental vehicle, the total costs $983.55. I was also responsible for the cost of the repairs at $345.16. Also on 8/14/23, there was water seepage from the passenger front door. On 8/16/23, I noticed my car stalling before the check-engine light. I tried contacting the technician and left a message to call back and I never received a call back from anyone at the dealership.The time spent arranging for repairs, dropping off and picking up the vehicle, and waiting for it to be fixed has severely impacted my daily schedule and productivity. I have had to miss work and has taken a toll on my professional commitments.I am constantly worried about the reliability of my vehicle, which has caused unnecessary stress and anxiety. I feel like I was sold a poorly manufactured car and the dealership is awaiting my basic warranty to expire so the repairs will solely be my responsibility. I urge you to conduct a thorough investigation into the ongoing mechanical issues with my 2021 Jeep Wrangler. I respectfully request fair compensation for the financial losses, time, and inconveniences I have endured due to the recurring repairs. This compensation would greatly alleviate the burden this situation has placed upon me.

  

  Business Response

  Date: 08/29/2023

  ******************** last visit to the dealership was on 08/03/23 with the miles of ******. Her issues were addressed and **************** picked up her car on 08/03/23.
  
  ******************** cases she refers to are FCA Chrysler ( manufacture )  case numbers, initiated by **************** dealing  with the manufacture directly .
  
  We apologize to **************** for the stress and financial strain she expresses in her complaint. 
  
  The reimbursement for either rental provision or towing provisions needs to be addressed to the manufacture .
  
  ******************** issues are either mechanical or maintenance related. The mechanical issues are covered under the factory warranty of 3yrs or ****** miles from purchase date .
  
  ******************** desired settlement " replacement " this is directly between **************** and the manufacture FCA Chrysler, not the selling dealer.
  
  Than you
  *********************

  Customer Answer

  Date: 09/06/2023

  Complaint: 20506507
  
  I am rejecting this response because: To whom it may concern, I do not accept the business response and I would like clarification of what are they suggesting my next steps are. It seems they are referring me to a different company for response, however I bought my car from their facility. My last visit when I dropped my vehicle off I stated the status of the running condition of my vehicle and that was not addressed. I do not have the time or money to constantly deal with multiple issues with this vehicle. If I am not filing a complaint with the right businesses is it possible I can be redirected. Thanks in advance

  *****************************
  **********
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/22/2023

   
  Complaint: 20506507
  
  I am rejecting this response because: there is still a follow up needed. The vehicle was purchased from their location and it should've been their responsibility to ensure its consumers with proper vehicles. However, i do appreciate the company providing additional information. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/09/2023

  To whom it may ******************** please find the additional response from Sherman Dodge  regarding the issues raised by Ms. ***************************** in the above noted matter.You will also find a response sent to the ******** ************************* We Represent Sherman in both inquiries and request that all communication on this matter be sent to our attention. In the event you or others at the BBB have any questions or require additional information, please let me or  my colleague ********************* know. My contact information is below and ****************** is on her letter attached.  

  Sincerely,
  ******************* Sr.    

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had one of the worse experiences anyone can possibly have at a dealership. My car was under diagnostic at this dealership and after seeing that the agreement I had with the dealership about the course of action and price to fix my car was not respected, I went there and tried to explain to the manager, director of service department, and the self identified owner that i want them to abide by our agreed price and as a result, I was called a liar, blamed for the reason that the car broke, for the reason that it takes so long to find what problem with the car, yelled at, humiliated in front of everyone, and kicked out of the dealership by the self identified owner. There is much more to add to the disrespectful, and inhumane treatment I received at Sherman Dodge dealership but I am still trying to recover from the experience and the shock I had, and trying to put pieces together, and will need time to do that.It is insane how unfair an ordinary person can be treated for simply for asking for justice.

  

  Business Response

  Date: 08/21/2023

  ****************** account of the circumstances are not accurate , the vehicle was towed into Sherman Dodge on 07/17/23 it was submerged in water and towed in after the water dissipated. During the diagnostics ************** informed us she had a refrigerator in the rear of the vehicle that is plugged in 24/7 and a dash cam. ************* refused further diagnoses . On 7/19/23 ************** returned to the dealership did not pay her service bill $597.00 and proceeded to remove and take her keys to the vehicle that was in service. On 7/21/23 ************* called the Skokie ***************** to the dealership , to complain, the officer explained to her she needed to return the keys back to us the service department (which she did ) .On 7/25/23 ************** paid her repair order $597.00 on her credit card and had the vehicle towed out of the dealership. Her desired settlement " billing adjustment " ************** issues are beyond are assistance, there is no adjustment.

  
  

  
  

  *********************

  Sherman Dodge

  Customer Answer

  Date: 08/26/2023

   
  Complaint: 20351972
  
  I am rejecting this response because: the business is unwilling to admit its over the phone false advertisement to me including false promise regarding the services I will receive if I bring the car to their dealership as well as the price I will have to pay for those services which was advertised much lower than asked for in person. 
  

  Bellow please find my response to the business: 

  Dear representative of Sherman Dodge Dealership,
  
  Its a shame that you are still allowed to operate your business while engaging in countless deceptive  and illegal practices such as: false advertisement, overcharging clients, intimidation, and harassment. 
  
  
  The only reason I did bring my vehicle to your dealership was because I called before bringing the car and asked the questions I had and trusted you will do what you promised over the phone, which was: free diagnosis of the car if I choose to have the car fixed at your location. You couldnt diagnose or fix the car and ordered me lo leave the premises but refused to give me the car unless I paid you $ 597.
  
  
  You are using against me the document that you coerced me into signing by providing me with false information over the phone claiming you found the problem with the car, which was the batteries of the car being dead, and that the $597 will be used to fix the car. When, however, after signing the document I came into your dealership, I was told by your mechanic who checked my car that he didnt have idea what the problem with my car was because he never encountered such issue and that he didnt want to spend more time on my car because he is not paid enough by your dealership for doing that. I trust what the mechanic said but, again, its a shame that not only do you rip-off clients of money, but you underpay your workers while charging clients exuberant fees. 
  
  
  In addition, although its hard to proof all of your coercive practices since you are doing most of them over the phone to avoid being caught with written evidence, I do want to provide two documents issued by your dealership regarding the issue with my car which are in direct contradiction:
  In the first document that you gave me after being forced to pay $597 you are claiming that you cant find what the problem with my car is and that, according to the client (myself) the car could have been floated but the client claimed the water didnt get far enough to affect the car. In the second document, which is your response to my complaint to the ************************ you are claiming that my vehicle which was towed into Sherman Dodge was submerged in water.
  So was my car flooded or not? Did you actually yourself arrived at the conclusion that my car was flooded or this is only what I said but you are not sure if it was?
  If it was flooded and you knew that but never told me before, was it because your goal was to rip-off my insurance company which was supposed to pay whatever amount you would ask but your plan didnt work because I took the vehicle from your dealership? 
  And if, according to the other one of your statements, you never found out yourself that the car was floated but I did mention that to you, why didnt you actually verify my statement that the car could have been floated so I could know the reason why my car didnt start? Wasnt $597 enough for you to check if my car was flooded, especially when the next car shop I towed my vehicle from yours told me immediately that everything in the car is wet including the floor mats? How much would have been enough for you to be paid by my insurance until you would have told me that the car was flooded and you cant fix it but that my insurance owed you thousands of dollars for you trying to fix it but not being able to???
  
  
  In conclusion, its not a surprise for me that you will not want to make adjustments to the bill since your goal before me coming into your dealership was to lie, coerce, and charge as much as possible with no shame or accountability. Moreover, there is a good reason why your dealership has countless similar complaints and was sued by people who, just like me were lied to, coerced, and taken advantage of. There is no doubt that the complains from people about the dealership will continue for as long as the the current corrupt and shameful management is in place. 
  
  
  *the documents discussed above will be attached to this response.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/05/2023

  Our response has not changed from our original response to her accusations on her original complaint dated 07/20/2023.
  Her response dated 8/29/23 is beyond any response, ****************** will never except the facts of the situation she caused . 

  Thank you
  *********************
  Sherman Dodge 

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20351972
  
  I am rejecting this response because: Sherman Dodge Dealership is engaging in unfair business practices such as false advertisement, harassment of clients, and refuses to take responsibility of deceiving clients on a regular basis including myself. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulently billed $1300 for part and approximately $1000 in labor to replace an engine bay wiring harness which was never installed. Inspection revealed a simple repair, stripping damaged wires and repairing by wrapping with insulating tape was all that was completed. Spoke to the Technician who worked on the vehicle who explained that was all that was done, taking "1 * 2 hours max" * and that a new harness was never used. I tried to solve this diplomatically by suggesting it was a mistake on their part, which was initially accepted * then in a phone call later refuted and a new story constructed that connector parts were taken form a new harness to make the replacement * impossible since my initials are still on the original connector in question.I have dated photographs of all of this.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for Waterpump and A Transmission Repair!

  

  Business Response

  Date: 07/14/2023

  Attached please find *********************************** order's ( RO'S )  for his 2019 Ram Promaster **** /mileage *******. ******************** authorized and approved the work on both RO'S and his claims are unwarranted . RO # ****** ( **** supplied parts, plus water pump (paid in full), RO # ****** bionic transmission (paid in full). We consider this issue closed as both RO's were authorized by ******************** .
  
  
  Thank you
  *********************
  Sherman Dodge 

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/14/2020, I leased a **** Diesel Jeep Wranger High Altitude from Sherman Dodge. On 10/13/2022 I received a recall notice stating : "Some of the above vehicles equipped with a 3.0L diesel engine may have been built with a high pressure fuel pump ("HPFP") that could fail prematurely. A HPFP failure may introduce internally failed component debris into the fuel system potentially causing fuel starvation. Fuel starvation may result in an unexpected loss of motive power, WHICH CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING." Since receiving the recall notice 8 MONTHS AGO, i have tried MONTHLY to schedule service for remedy and am told" repair parts are not available anywhere in the Jeep system." Given the poTential safety hazard for my family with no solution in site, i recently attempted to trade in the vehicle. The sales rep said that there had been a "stop sale order" placed on all Diesel Jeep Wranglers, and because they could not re-sell them, that the car could not be traded... at ANY dealership. So now I am burdened with an unsafe vehicle with known mechanical issues that are not reparable (and no one knows when they will be), AND the dealership is unwilling to take the car back in trade because THEY can't resell it due to THEIR MANUFACTURER'S ISSUE. The only consolation received from the dealership was "yeah... that really kinda ***** for you.. i'd be ****** too."

  

  Business Response

  Date: 06/16/2023

  Mr. **************; complaint regarding his leased 2021 wrangler on 12/14/2020 and the factory recall  on 10/20/2022. While Sherman Dodge apologizes for any inconvenience and understands ********************** concerns , the issues are related to the manufacture Chrysler and there parts availability under the recall. ********************** desired settlement would be with the manufacture Chrysler not Sherman Dodge.

  
  

  *********************

  Sherman Dodge  

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car three years ago here from ****** and was unable to continue payments because of a pay cut. Went back to see if we could make something else work, after another ding on my credit from running my score again, and left being told there was nothing they can do. *** gets picked up and have been without a car for well over a month. Took an uber ($40) to the dealership because a sales person on the phone said he could work with 0 down and would definitely be able to get me into a car today. Get there, and ****** is there to great me. Three years later. They tried to get me to test drive an absolute filthy ****** (inside and out) with 85k miles. *** the sudden ****** was sick (really hope he feels better) and passed me down the line to another sales person. Then one more only send me home again with dinging and running my credit AGAIN. I asked if I could have the credit report and he wouldnt give it to me. Worst car dealership experience ever. They have a photo copy of my license with my social written on it that was not returned to me or shredded. I would like to know why someone on the phone suckered me into making an appearance at the dealership only to get a hard credit checked (twice in a year) and then told they couldn't help me.

  

  Business Response

  Date: 06/12/2023

   I spoke to ******************** on Monday 6/12/23 after receiving the BBB complaint. I also spoke to ******************** after his visit to the dealership.

  ************************ situation with his "car gets picked up and have been without a car well over a month". The situation is unfortunate, but in his search for a replacement vehicle he authorized his credit to be run. ************************ personnel information was shredded after each of his visits. We apologized  for any inconvenience this may have caused .

  
  

  Thank you

  *********************

  Sherman Dodge 

  
  

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20151308
  
  I am rejecting this response because:
  With respect, I was pretty much lured from someone on the phone knowing I had 0 money down also, with them knowing of my history with them from a previous visit with my car.  Took off work and paid for an Uber. And, was never formally asked if they could run my credit.  Didnt officially fill out an application for an authorization of a check check.  They just wrote down my information (where I work, phone number, salary etc) on a random piece of paper with a photo copy of my license and walked off.  This was not done just once either. In the previous visit they sent me to the back (in a different loan department) and did it again.  All I received was an apology and not any offerings of removing the illegal credit inquiry from credit reports or anything else.  Im also interested what the mark up interest rates, if any, they had with the lender. I believe my interest rate was in the mid twenties.  Bad business practices that seemly prey on people with unfortunate credit situations. :
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 06/21/2023

  ******************** has rejected our response , our response remains the same . Again we apologize for any inconvenience this may have caused.

  
  

  *********************

  Sherman Dodge 

  Customer Answer

  Date: 06/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Terrible business tactics.  
  
  Sincerely,
  
  ***

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I my engine light come on May 1 2023 so i took my vechicle to Sherman Dodge and they said I needed a catalytic converter I said ok and they said that they would order it and it was three days out I said fine so that would make it the 6th of May.So the 6th came so i called and ask when I can i pick up my car they never called me I just want to put that out there . And said they that the company that they order from sent one to Sherman Dodge and the other one they sent to another delership in a different state I was in shock but I was on the phone so there wasn't alot I could say so the man said on the phone it would be 5 days.So that would make it the 11th or 12th so I went there on the 12th they said a much of stuff .Anyway I get two phone calls on that Saturday,the 13th one said yeah we got the part will call you when it's ready. Then right after that call someone esle called and said I was misinformed the part was not in. I was upset it seems like they are playing games because if you ship anything you can track it so I do not know why these people are given me all these dates they can track it and it will tell you where it is and when you will receive it .So the second person who called me on Saturday told me it would be in Tuesday and he would call me and all this stuff so Tuseday get here which was the 17th no phone call. I went to Sherman Dodge the person who called me on Saturday was off and no part. So they have had my car for 15 days and I am pretty sure the shipper have never ship the part because they would be able to track it and tell me some truth statements. And the person that told me all that stuff Tuesday was his off day So I do not why these people are lying to me because like I said if you ship anything by any and shipping company you can track it .All I want is my car repair and seeing that they act like they do not know what they are doing they should give me a discount on the price .

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/24/23 My vehicle has been in there shop 3 times now for the same issue. They will not honor the original warranty for the service already done.

  

  Business Response

  Date: 03/07/2023

  We spoke to *************** regrading the vehicle's repairs, he has an appointment to bring the vehicle into Sherman Dodge on 03/11/23.

  
  

  Thank you

  *********************

  Sherman Dodge