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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts has emailed our business about an employee that does not and has not worked for us. in fact we are a self employed business meaning we work for ourselves, we do NOT pay or have employees. Have read horror stories of this company and do not want them to contact this business any further including but not limited to emails, phone, etc

    Business Response

    Date: 10/18/2022

    This is in response to your communication received through the BBB dated 10/17/2022. 

    I would be happy to comply with your request if you could let me know which phone number to add to our do not contact list.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************/ Fax: ************

    Customer Answer

    Date: 10/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    please add email address: ************************ as well as phone number ************

    Sincerely,

    *********************

  • Initial Complaint

    Date:10/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from our HR department stating that Verifacts was requesting proof of employment. This is something I have not authorized. Please delete all of my information.

    Business Response

    Date: 10/12/2022

    This is in response to your communication received through the BBB dated 10/11/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:09/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, September 27, 2022, this company (VeriFacts LLC) requested personal employment status and employee information about me via telephone. They stated that they need to verify my employment and collect information and that the call was being recorded but would not state who they are calling on behalf of. VeriFacts LLC has acquired my personal information without my authorization or consent. Working for a law firm, I was unaware of what exactly the employment verification was for and having clients waiting for me, this was a complete invasion of privacy. I would like any further communication with VeriFacts LLC, myself and any other company that has or has not retained VeriFacts LLC for my information to cease and desist IMMEDIATELY. Also, any and ALL of my personal information is to be deleted/withdrawn from all of their systems immediately and not be shared with anyone or any company.

    Business Response

    Date: 09/29/2022

     

    This is in response to your communication received through the BBB dated 09/27/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************


  • Initial Complaint

    Date:09/27/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted my office to verify employment and used a name I haven't used in 9 years. I divorced and re-married and they called to verify employment for ***************************. I was last known as that in June, 2013. They obviously don't have updated records and there is no reason to verify my employment. I have no longer have any accounts in that name so I would like to know who and why they are verifying my employment. This is a violation of privacy.

    Business Response

    Date: 09/28/2022

    This is in response to your communication received through the BBB dated 09/27/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VeriFacts called my work phone number wanting to verify my employment and then started asking about my date of birth. I told ****** I was not going to verify any personal information about myself. She did not state why she needed the information. They should not have my information and need to delete it.

    Business Response

    Date: 09/27/2022

    This is in response to your communication received through the BBB dated 09/26/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 26, 2022, my employer received a voice mail from VeriFacts requesting personal information about me and my employment. I want my name and contact information removed immediately from this company and do not want they to contact me or anyone else about me or my personal information.

    Business Response

    Date: 09/27/2022

    This is in response to your communication received through the BBB dated  09/26/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts called my place of employment asking another employee personal information about me. They did not give information on why they were calling or why they were asking personal information about me. They asked one of my coworkers to confirm my date of birth and ask if I went by other last names, etc. I do NOT want this company calling my place of employment asking random employees who answer the phone information about me. I did not authorize this and am unsure of who this company is and why they called my place of employment. I want my contact information removed from their list and wish to not be contacted at work.

    Business Response

    Date: 09/26/2022

    This is in response to your communication received through the BBB dated  09/23/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:09/14/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calling a place of employment that I do inventory at ocassionally to check employment verifiction. No clue who they are and why they call and have important information about me.

    Business Response

    Date: 09/14/2022

    This is in response to your communication received through the BBB dated  09/14/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

    Customer Answer

    Date: 09/14/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:09/13/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company (VeriFacts LLC) is requesting personal employment status and employee information on me telephone with the head of my HR department. they have called stalking and repeatedly back to back with less than an hour. Stating that they need to verify my employment and collect information but would not state who they are calling on behalf of.. VeriFacts LLC has acquired my personal information like SSN#, DOB, prior last name and employment information without my authorization or consent. I would like any further communication with VeriFacts LLC, myself and any other company that has or has not retained VeriFacts LLC for my information to cease and desist immediately. Also, any and all of my personal information is to be deleted/withdrawn from all of their systems immediately and not be shared with anyone or any company.Respectfully,

    Business Response

    Date: 09/14/2022

    This is in response to your communication received through the BBB dated  09/13/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

     

  • Initial Complaint

    Date:09/09/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2022 ************ (VeriFacts LLC) is requesting personal employment status and employee information on me via email. Stating that they have previously verified employment and need to reconfirm information. VeriFacts LLC has acquired my personal information like SSN#, DOB, prior last name and employment information without my authorization, in both the previous and current request. I would like any further communication with VeriFacts LLC, myself and any other company that has or has not retained VeriFacts LLC for my information to cease and desist immediately. Also, any and all of my personal information is to be deleted/withdrawn from all of their systems immediately and not be shared with anyone or any company.

    Business Response

    Date: 09/12/2022

     

    This is in response to your communication received through the BBB dated  09/09/2022. 

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************

    Compliance and Administrative Specialist

    Phone: ************ / Fax: ************

VeriFacts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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