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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want verifacts to remove all of my information ************** not contact me, or anyone or any companies that I am affiliated with now or in the past. I will have my attorney send a cease and desist if you do not remove ALL of my information immediately and stop contacting everyone I have ever known. Your information is INCORRECT AND IT IS HARASSMENT. PLEASE STOP NOW!

    Business Response

    Date: 12/17/2024

    In response to your communication via the Better Business Bureau dated 12/12/2024.

    To comply with your request, we have taken the necessary steps so that no further communication 
    will take place with you and/or your employer.

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10/2024, this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize ANY personal information be collected by Verifacts, LLC.

    Business Response

    Date: 12/16/2024

    In response to your communication via the Better Business Bureau dated 12/11/2024, wed like to provide you with additional information on our company and reason for our outreach. 
    Our company updates and verifies contact information for a company you do business with today.

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations. 

    To receive additional information, please contact our compliance department at *******************************. 

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department


    Customer Answer

    Date: 12/16/2024

     
    Complaint: 22674179

    I am rejecting this response because: I do not wish any communication with this company. I do not want them contacting me, my associates or employers past or present.

    I do not authorize the collection and or dissemination of ANY of my personal information by this company or it's affiliates

    Sincerely,

    **** ******

    Business Response

    Date: 12/17/2024

    In response to your communication via the Better Business Bureau.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our ********************* at *******************************

    Sincerely,
    VeriFacts, LLC Compliance Department


    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against Verifacts for ongoing and unwarranted harassment directed at my former and current employers. Despite multiple requests for these communications to cease, Verifacts has continued to contact both companies, causing undue stress and disruption to my professional relationships and the business operations of my employers.Under California law, persistent, unsolicited contact of this nature can be classified as harassment, particularly when it interferes with the operations of a business or causes emotional distress. The frequency and nature of these interactions have reached a point where they are no longer just an inconvenience, but a form of harassment that I can no longer tolerate.I am requesting that the Better Business Bureau assist in addressing this matter by ensuring that Verifacts immediately ceases all communication with my former and current employers. I further request that if Verifacts needs to reach me for any reason, they should contact me directly via my phone number, clearly identifying themselves and explaining their purpose and who they are working for.Please understand that if these unauthorized communications continue, I will have no choice but to pursue legal action, including filing complaints with the appropriate authorities and seeking remedies for the harassment.I appreciate your prompt attention to this serious issue and look forward to confirmation that this matter will be handled appropriately.

    Business Response

    Date: 12/16/2024

    This is in response to your communication received through the BBB dated 12/11/2024.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. This request was also received and responded to by our office directly on 12/10/2024.

    **Information obtained during the call will not be used and/or shared at your request.

    If you need further clarification or more detailed information, please contact us directly at *******************************

    Respectfully,
    VeriFacts, LLC Compliance Department
    Phone: ************ / Fax: ************

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VerIFACTS LLC called my employer seeking information. I am asking them to cease and destroy information regarding me. Please do not contact anyone affliliated with me. Continuing to do so will be seen as harassment.

    Business Response

    Date: 12/09/2024

    In response to your communication via the Better Business Bureau dated 12/06/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *******************************.

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:12/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC. I will have my attorney send such a letter to you if this is not completed ASAP. You do not have my permission to contact myself, anyone I know, am related to or work with or have previously worked with.

    Business Response

    Date: 12/09/2024

    In response to your communication via the Better Business Bureau dated 12/06/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 12/09/2024

     
    Complaint: 22649663

    I am rejecting this response because:

    Sincerely,

    ******** **********

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company contacted me for some unknown reason at my place of work. They called our general customer service number at ************. The caller identified herself as *****. Our calls are 100% recorded. This created a disruption at work. I do not take any personal calls at work and I dont accept unknown callers on my personal cell. They should have either communicated via US mail to my home address or via personal email. I do not want this company Verifacts contacting me again for any reason.

    Business Response

    Date: 12/05/2024

    In response to your communication via the Better Business Bureau dated 12/03/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *******************************.

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 12/06/2024

     
    Complaint: 22633732

    I am rejecting this response because:
    Their reply does nothing to address the fact that they contacted me at my place of employment. They side step that completely and state their justification that its on behalf of someone *** done business with before. There is no authority nor permission to contact me at my place of work for any reason. Not would I provide my information to any company calling that I did not already have access to relationship with. Their actions represent a form of manipulation to ancquire personal information through deceptive practices. As I stated in my complaint. I do not want this company contacting me ever. 

    thank you
    ***** *****

    Business Response

    Date: 12/16/2024

    In response to your communication via the Better Business Bureau regarding the rejection of our response.

    We would like to better help you but will respect your request to not contact you any further.

    Should you decide, you would like additional information please contact us at *******************************.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:11/26/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a cease and desist letter regarding any and all information! Do not contact me! Remove me from any and all contact! If necessary I will have my attorney send a cease and desist letter!

    Business Response

    Date: 12/03/2024

    Thank you for reaching out.  Weve received your request and are happy to help you.  *********** updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations. 

    Are you open to giving us any additional information regarding our communication with you?  Weve been unable to locate you in our system of record.  Is there a chance that this communication may have taken place more than two years ago?  Our system retains contact information for only two years. 

    If theres any additional information, youre able to provide well continue to look for your file and follow your request. Were here to help. 

    Thank you!

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 12/05/2024

     
    Complaint: 22608700

    I am rejecting this response because: I have no interest in participating with your company! Period! Your communication was not over 2yrs ago, it was in fact the day I filed this complaint! Do not message or contact me again

    Sincerely,

    ******* ****

    Business Response

    Date: 12/16/2024

    In response to your communication via the Better Business Bureau regarding the rejection of our response.

    We would like to better help you but will respect your request to not contact you any further.

    Should you decide, you would like additional information please contact us at *******************************.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:11/12/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/12/2024, this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC.

    Business Response

    Date: 11/14/2024

    In response to your communication via the Better Business Bureau dated 11/12/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *******************************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:10/28/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 10/30/2024

    In response to your communication via the Better Business Bureau dated 10/28/2024, wed like to provide you with additional information on our company and reason for our outreach. 

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations. 

    To receive additional information, please contact our compliance department at *******************************. 

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department


    Customer Answer

    Date: 10/31/2024

     
    Complaint: 22482646

    I am rejecting this response because: 

    I want verifacts to remove all of my information immediately. Do not contact me, or anyone or anything that I am affiliated with. I will have my attorney send a cease and desist if you do not remove ALL of my information immediately and stop contacting everyone I have ever known. Your information is INCORRECT AND IT IS HARASSMENT. PLEASE STOP!


    Sincerely,

    ******* ********

    Business Response

    Date: 11/11/2024

    This is in response to your recent communication received through the BBB.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    Respectfully,

    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 11/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:10/16/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 10/18/2024

    In response to your communication via the Better Business Bureau dated 10/16/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

VeriFacts, LLC is NOT a BBB Accredited Business.

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