We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skip Tracing

VeriFacts, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skip Tracing.

Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 10/16/2024

    In response to your communication via the Better Business Bureau dated 10/15/2024, wed like to provide you with additional information on our company and reason for our outreach. 

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations. 

    To receive additional information, please contact our compliance department at *******************************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department


  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/9/2024, this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC.

    Business Response

    Date: 10/11/2024

    In response to your communication via the Better Business Bureau dated 10/09/2024, we’d like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at [email protected].

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and we’ll update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:10/04/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 10/07/2024

    In response to your communication via the Better Business Bureau dated 10/04/2024, wed like to provide you with additional information on our company and reason for our outreach. 

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations. 

    To receive additional information, please contact our compliance department at *******************************. 

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department


    Customer Answer

    Date: 10/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called my workplace to ask for my personal information, when I refused and asked for whom or what they needed this information for, they refused and kept stated they needed my personal information first. I hung up but I would very much like them to stop calling me and harassing my workplace

    Business Response

    Date: 10/03/2024

    In response to your communication via the Better Business Bureau dated 10/01/2024, wed like to provide you with additional information on our company and reason for our outreach. 

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations. 

    To receive additional information, please contact our compliance department at *******************************. 

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department


  • Initial Complaint

    Date:09/26/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps calling and faxing my former employer asking for information about me. They need to NEVER contact anyone about me ever again. STOP, CEASE AND DESIST. Destroy all information you have about me.

    Business Response

    Date: 10/01/2024

    In response to your communication via the Better Business Bureau dated 09/26/2024, wed like to provide you with additional information on our company and reason for our outreach. 

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations. 

    To receive additional information, please contact our compliance department at *******************************. 

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department


  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/23/24, this company contacted my employer. I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC.

    Business Response

    Date: 09/26/2024

    In response to your communication via the Better Business Bureau dated 09/24/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company had contacted my previous employer asking for personal information about me without my consent, I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 09/25/2024

    In response to your communication via the Better Business Bureau dated 09/24/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *******************************.

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC *********************

    Customer Answer

    Date: 09/26/2024

     
    Complaint: 22329362

    I am rejecting this response because:
    I called and found out the company they were calling for never gave them permission to contact or asked for VeriFacts  to contact my employer. As a matter of fact when I called the account had not even been theirs for 3 years. Now VeriFacts is avoiding me. This is very shady.
    Sincerely,

    ****** *******

    Business Response

    Date: 09/27/2024

    ******,

    We have contacted the company who has hired us to perform this employment verification, and they have confirmed that they do have a current relationship with you and show confirmation that the account was placed with us.  We recommend that you contact the company using the phone number we have previously provided.  Well follow up with you privately with a contact name to be sure youre able to successfully connect and obtain the information youre looking for.  

    Please feel free to reach back out to us if you have any questions or concerns.  Were here to help.  

    Thank you!


  • Initial Complaint

    Date:09/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 09/23/2024

    In response to your communication via the Better Business Bureau dated 09/19/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 09/24/2024

     
    Complaint: 22311090

    I am rejecting this response because:i contacted better business bureau to stop your harrassment and possibly having my identity stolen and to end all contact immediately including my workplace.  Any continued harrassment and i will seek legal action.

    Sincerely,

    ********* *******

    Business Response

    Date: 09/25/2024

    This is in response to your recent communication received through the BBB.

    To comply with your request, we have taken the necessary steps that no further communication will
    take place with you and/or your employer.

    Respectfully,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:09/16/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received a call from VERIFACTS LLC at my employer asking to verify my employment. It is very embarrasing to receive calls like this on a work number when you have my cell phone number and should handle personal matter that way. Please cease and desist all calls to my employer present, future or past. Thanks,******* ******

    Business Response

    Date: 09/18/2024

    In response to your communication via the Better Business Bureau dated 09/16/2024, wed like to provide you with additional information on our company and reason for our outreach.

    Our company updates and verifies contact information for a company you do business with today. Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************

    We look forward to hearing from you and providing any additional contact information you may need. Should you request to no longer receive communication from us, just let us know and well update our records.

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 09/19/2024

     
    Complaint: 22293765

    I am rejecting this response because: You put my job at jeopardy.  I do no business with anyone who would need to verify my employement.  You made my employer feel I am job hunting or owe a debt to someone and now I am being questioned.  You should NEVER call someones employer period.  

    Sincerely,

    ******* ******

    Business Response

    Date: 09/23/2024

    Thank you, *******.

    Our apologies for the uncomfortable situation.  We are happy to provide you with additional information regarding our outreach. You can reach us at ********************* and well get you connected with our client. 

    To confirm, we are a legitimate company, and we are happy to help.

    Respectfully,

    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:09/11/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am asking for Verifacts, LLC to cease and desist all contact with me or any present or past employers immediately and to delete/destroy any personal information collected about me without my express written consent or authorization. Further I do not consent or authorize any personal information be collected by Verifacts, LLC

    Business Response

    Date: 09/16/2024

    VeriFacts wishes to address your concerns and assist you with this matter. VeriFacts is in the business of providing location services to its clients. To comply with your request, we have taken the necessary steps and updated our system accordingly.

    We apologize for any inconvenience this may have caused you. 

    Thank you,
    VeriFacts LLC Compliance Department

VeriFacts, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.