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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't want this company calling me or sharing any personal information...... They called my job asking for personal info without saying what it was for......

    Business Response

    Date: 01/23/2024

    This is in response to your communication received through the BBB dated 01/22/2024.
    VeriFacts wishes to address your concerns and assist you in resolving this matter.
    VeriFacts is in the business of providing location services to its clients.
    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
    **Information obtained during the call will not be used and/or shared at your request.
    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,
    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts has called me at my place of employment twice now, most recently today. I DO NOT WANT THEM CONTACTING ME OR MY EMPLOYER ANY LONGER.

    Business Response

    Date: 01/18/2024

    This is in response to your communication received through the BBB dated 1/17/2024.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    Email: *******************

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today Eve from Verifacts *************) called my office and the receptionist answered where *** immediately asked if she was ********************* and rattled off my date of birth. Under no circumstances is this company to call my place of employment nor myself to inquired about my personal information yet alone start rattling it off to a receptionist. You do not have permission to do so - You do not have consent. You need to cease and desist immediately.

    Business Response

    Date: 01/11/2024

    This is in response to your communication received through the BBB dated 01/08/2024.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/8/2024. I received a call at 12:45pm today at my place of employment. A lady start asking me to verify my DOB, employment, and SSN. I refused to answer any of her questions. When asked why she is calling asking me to verify my personal information she stuttered and then said Verifacts work with hundred of companies to gather information for background checks. I told her not to call my place of employment again. I will be filing a complain with BBB. Verifacts sound like a SCAM. Please beware and do not provide them with no information. I want them to NOT contact me again. This is horrible. I am a hard workingperson as well as other people. We have to deal with scammers trying to steal our personal information's.

    Business Response

    Date: 01/11/2024

    This is in response to your communication received through the BBB dated 01/08/2024.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/03/2024. I received a call from a former employer stating that verifacts has called several time attempting to verify employment but also asking for my DOB and SS#. This also has happened at my current employment. HR attempted to ask questions the nature of the call and ***** did not respond to her questions. No one from this business has contacted me directly and per The general rule under the Privacy Act is that an agency cannot disclose a record contained in a system of records unless the individual to whom the record pertains gives prior written consent to the disclosure.This is bases for a lawsuit. I do not give or nor have i given permission to give my information out to Verifact, LLC or to any customer of theirs.

    Business Response

    Date: 01/03/2024

    This is in response to your communication received through the BBB dated 01/03/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. Your information will not be shared.

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 01/04/2024

     
    Complaint: 21092063

    I am rejecting this response because:

    I asked for information on the customer that's trying to locate me so I may be in direct contact with them myself.  No information was  given. I still have the expectations that my information will remain private and will not be given to any customer or 3rd party.

    Sincerely,

    ***********************

    Business Response

    Date: 01/05/2024

    This is in response to your communication received through the BBB dated 01/04/2024.
    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
    **Information obtained during the call will not be used and/or shared per your request.

    Respectfully,
    *************************
    Compliance and Administrative Specialist
    Phone:************ / Fax: ************
    *******************

    Customer Answer

    Date: 01/05/2024

     
    Complaint: 21092063

    I am rejecting this response because: ************ is still asking for my private information.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts called my place of employment to phish for my personal information. Verifacts must CEASE AND DESIST from contacting my current or former employers IMMEDIATELY!

    Business Response

    Date: 12/21/2023

    This is in response to your communication received through the BBB dated 12/20/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 12/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting 12/12-current Verifacts has been trying to contact my employer about my location, SSN, DOB. I have not given them permission to do so and have no idea who they are and what they want with that information. I would like them to stop contacting my place of employment! There is absolutely no reason for this!!!

    Business Response

    Date: 12/14/2023

    This is in response to your communication received through the BBB dated 12/14/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:12/07/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts is contacting an old employer and asking for my ss# and dob and any other very personal information. They are looking to steal identities is what I think.Dirtbags!

    Business Response

    Date: 12/11/2023

    This is in response to your communication received through the BBB dated  /  /2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your former employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:11/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company keeps contacting different people asking for personal information. I never authorized them to do so and it needs to stop immediately. It is a violation of my privacy and harassment honestly.

    Business Response

    Date: 11/29/2023

    This is in response to your communication received through the BBB dated 11/27/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

  • Initial Complaint

    Date:11/16/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Calling my company and asking for my personal information without my consent. No one should be calling and asking for anyone's social security/birthdate or verify my work place. Invasion of privacy. This need's to stop immediately!!

    Business Response

    Date: 11/20/2023

    This is in response to your communication received through the BBB dated 11/16/2023.

    VeriFacts wishes to address your concerns and assist you in resolving this matter.

    VeriFacts is in the business of providing location services to its clients.

    To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. 

    If you need further clarification or more detailed information, please contact me directly.

    Respectfully,

    *************************
    Compliance and Administrative Specialist
    Phone: ************ / Fax: ************
    *******************

    Customer Answer

    Date: 11/21/2023

     
    Complaint: 20879538

    I am rejecting this response because: I was called by a former employer that someone impersonated me and spoke with someone at this company! This is very frustrating and an invasion of all privacy, as the terms of leaving this company was not good. Please disregard any information that was giving to you or my attorney will be reaching out with further details!!!!!!!!!!!!!!!!!!

    Sincerely,

    ***********************************

    Business Response

    Date: 11/21/2023

    This is in response to your communication via the Better Business Bureau dated 11/16/2023.
    We have taken the necessary steps so that no further communication will take place with you and/or your former employer.
    VeriFacts is in the business of providing location services to its clients.
    Should you need additional information, I ask that you please email me directly for any further information. I have updated our files to cease all communication regarding you and your former employer.
    If you have any further questions, please contact me at *******************
    Respectfully,
    *************************
    Compliance & Privacy Department
    Phone: ************ / Fax: ************

    Customer Answer

    Date: 11/21/2023

     
    Complaint: 20879538

    I am rejecting this response because: There should have been no communication to begin with, especially without verifying proper job title allowed to give out any information, and now my personal information was given by another employee to someone for someone I know nothing about! Anybody can say or give anything out about a former employee no longer working there based upon their TITLE and MOTIVES. This is is very unacceptable and whomever spoke to my previous employer needs to to disregard any falsely information given ASAP!!!!!!!!!

    Sincerely,

    ***********************************

VeriFacts, LLC is NOT a BBB Accredited Business.

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