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VeriFacts, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 178 total complaints in the last 3 years.
  • 47 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has contacted me and my employer requesting my personal information. I did not consent to this, or any other company, calling my employer, OR anyone else asking about my personal information. I'm asking that they cease and desist all contact immediately. Whatever information they obtain should be deleted and/or destroyed immediately as they had no authorization from me or my representatives to obtain my personal information.

    Business Response

    Date: 04/25/2024

    In response to your communication via the Better Business Bureau dated 04/24/2024.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.  

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at *********************

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 04/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They called my employer asking for personal Information.

    Business Response

    Date: 04/23/2024

    In response to your communication via the Better Business Bureau dated 04/22/2024.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.  

    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.

    To receive additional information, please contact our compliance department at **********************

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 04/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is contacting my place of employment and I have no idea who they are and how they got my information. I did not apply for anything anywhere and will not give out my personal information to anyone. Stop trying to contact me! Fraud at its finest!

    Business Response

    Date: 04/04/2024

    In response to your communication via the Better Business Bureau dated 04/02/2024.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.  
    Our outreach is legitimate, and we do abide by all applicable state and federal regulations.
    To receive additional information, please contact our compliance department at **********************
    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:03/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called my place of employment asking for my pay rate my schedule an even wanted them to give my address to them, I didn't give them any authorization to do any of this.

    Business Response

    Date: 03/08/2024

    In response to your communication via the Better Business Bureau dated 03/06/2024.

    To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations. To receive additional information, please contact our compliance department at *********************. We look forward to hearing from you and providing any additional contact information you may need.

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:02/23/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts has called me at my place of employment today. I did not consent to this company calling my employer OR anyone else and asking about my personal information. I am asking that they cease and desist immediately. Whatever information they obtain should immediately be destroyed and deleted as there is too much harm to be done with that information.

    Business Response

    Date: 02/26/2024

    In response to your communication via the Better Business Bureau dated 02/23/2024, wed like to provide you with additional information on our company and reason for our outreach.  Our company updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations.  To receive additional information, please contact our compliance department at ********************** We look forward to hearing from you and providing any additional contact information you may need.  Should you request to no longer receive communication from us, just let us know and well update our records. 
    Sincerely,
    VeriFacts, LLC *********************

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have contacted my boss for verification of my employment without asking what the info is for.

    Business Response

    Date: 02/14/2024

    In response to your communication via the Better Business Bureau dated 02/12/2024, wed like to provide you with additional information on our company and reason for our outreach.  Our company updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations.  To receive additional information, please contact our compliance department at *********************. We look forward to hearing from you and providing any additional contact information you may need.  Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts keeps calling my place of business asking for employment verification. Stop harassing me and my place of employment

    Business Response

    Date: 02/08/2024

    In response to your communication via the Better Business Bureau dated 02/06/2024, wed like to provide you with additional information on our company and reason for our outreach.  Our company updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations.  To receive additional information, please contact our compliance department at ************************ look forward to hearing from you and providing any additional contact information you may need.  Should you request to no longer receive communication from us, just let us know and well update our records. 

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received a phone call from someone named ******************************* who did not give the name of her company who wanted to verify employment verbally. She was unhappy we do not give verification verbally and told her she would need to request in writing. The form she sent gave an incorrect name for the employee, a month/year date for DOB, and no requested documentation that the company was authorized to request the information. The employee has not applied for anything, and has signed no authorization for anyone to check her credit or verify her employment. ******************************** up on my HR staff member when asked to provide written authorization from the employee to check into her background.

    Business Response

    Date: 02/05/2024

    In response to your communication via the Better Business Bureau dated 02/01/2024, wed like to provide you with additional information on our company and reason for our outreach. VeriFacts, LLC is a third-party data verification company which updates and verifies contact information for our clients. Our outreach is legitimate, and we do abide by all applicable state and federal regulations. If the individual in which we requested information on would like to receive additional information, please have them contact our compliance department directly at ********************** We look forward to hearing back and providing any additional contact information needed. Should you wish to no longer receive communication from us, just let us know and well update our records.
    Sincerely,
    VeriFacts,LLC *********************

  • Initial Complaint

    Date:02/01/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts has called me at my place of employment twice now, most recently today. I did not consent to this company calling my employers and asking about my personal information. I am asking that they stop and desist immediately. Whatever information they obtain should immediately be destroyed and deleted asap.

    Business Response

    Date: 02/05/2024

    In response to your communication via the Better Business Bureau dated 2/1/2024, wed like to provide you with additional information on our company and reason for our outreach.  Our company updates and verifies contact information for a company you do business with today.  Our outreach is legitimate, and we do abide by all applicable state and federal regulations.  To receive additional information, please contact our compliance department at *********************.  We look forward to hearing from you and providing any additional contact information you may need.  Should you request to no longer receive communication from us, just let us know and well update our records.  

    Sincerely,
    VeriFacts, LLC Compliance Department

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Verifacts continues to call our business phone askingg for employees , they read of DOB and ask for SS numbers before you can even reply. They are tying up our business lines and I wish for them to stop calling, we can not give you information!

    Business Response

    Date: 02/02/2024

    In response to your communication via the BBB dated 1/31/2024.VeriFacts wishes to apologize for any inconvenience we may have caused you and interruption to your business. We have updated our records and will not be contacting this company again.

    Sincerely,
    VeriFacts, LLC Compliance Department

    Customer Answer

    Date: 02/02/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

VeriFacts, LLC is NOT a BBB Accredited Business.

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