Complaints

This profile includes complaints for IAA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  IAA

  2 Westbrook Corporate Ctr STE 500 Westchester, IL 60154

  
• 

  IAA

  580 Myricks St East Taunton, MA 02718

• 

  IAA

  366 Vulcan Street Buffalo, NY 14207

• 

  IAA

  7149 Apple Tree Avenue Bergen, NY 14416

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  IAA

  75 Lowell Rd Salem, NH 03079

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with one branch at the iaai auction house, i have documented this and sent in multiple complaints. As a result of this the have banned me from bidding or selling with them. I was told this was as a result of what a former employee stated i did months ago, it only now is an issue.

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was being held at this facility due to me being in a horrible car accident. When I went to go retrieve my items from out of the car some of my items were missing. When I went inside the office supervisor ,*****, cut me off while speaking and said Anyways we dont work for you we work for State Farm. I stated to her that Im still a customer and she should speak to me as such. As I was trying to explain how items were missing which she did admit that someone has been in my car to vacuum it out. Some items were placed in a bag while many others were stolen. I already took a huge loss and for a company to not even look into the situation is frustrating. I also was Informed by others on lot that that is just how they operate finders keepers. Some may not cat about the small items missing but I do. Especially when the management acts as if its my fault.

  

  Business Response

  Date: 12/30/2022

  BBB Complaint # ID of ********
  
  
  Thank you for your email. We're sorry to hear your experience was not pleasant when interacting with our Branch. In order to better service your request. can you please provide the **** for your vehicle and the location in which your vehicle was stored along with a list of the items that your stated were removed? Once that information is received we will work with the Branch Manager to resolve your issue amicably. We have started a case. The case # is 03934692.
  
  
  Thank you,
  
  
  *************************;
  Supervisor, Customer Support
  **********************
  701 *****************, Suite 201 | *********, ** 60523
  Toll Free ************ | International: ************
  | Email ************************************ | Website www.iaai.com
  Buyer Services Hours | M-F, 6:30am-7:00pm | Sat, 8:00am-5:00pm CT

• Initial Complaint

  Date:12/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a 2019 ******** gle 43 from IAAI on November 16, 2022. I paid a total $56,792. Apart from the ridiculous fees and terrible customer service . *********************** stated in the advert for this auction that the car had keys. I received the car on December 3rd, 2022 without any keys to the car. I spoke with an IAAI customer service rep and they had stated that someone stole the keys from the lot. They refused to help me any further. I would never buy this car without the key, either the advert was false-advertising or they knowingly sold a car without a key thinking they can get away with it. I want my money back and I will never give them my business again. I wouldnt recommend anyone to use this business until they start acting like a business.

  

  Business Response

  Date: 12/13/2022

  Thank you for your email,

  I have read your complaint and for me to be better able to assist you in this matter, I will need your buyer number and also the vin number of the vehicle in question. after I have received that from you I will then be able to reach out to that branch and see what happened and try to come to a resolve in the matter.

  Thanks

  ******* (Will) *******
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, ******* /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

  Customer Answer

  Date: 12/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am providing additional information for further help. 
  VIN ***************** 
  
  Buyer number 419411
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/14/2022

  Thank you for sending the information I requested. I now can reach out to that branch and see what happened and how we can get to a quick resolve.

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, ******* /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

   

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18564408
  
  I am rejecting this response because: :it is still unresolved. Furthermore, The towing company provided photos to me of the car being picked up without keys, and the car being forklifted onto the tow truck. These were provided after i received the car. I am currently paying daily fees keeping the car in storage due to the fact that I dont know who has the keys, I am worried the car will get stolen. If I knew that the car was missing a key and would be forklifted onto a tow truck I would of never in a million years paid $56,792. please issue a refund and schedule a time to pick up the car and i also need to be reimbursed the shipping fees of $650 which i paid.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/16/2022

  Thank you for your responds,

  After speaking with the branch manager about this issue he stated the following:

  We had the keys secured in the vehicle and do not remove the keys so this vehicle would have been loaded with the keys. We use a strong cable which is very difficult to cut. I spoke to the buyer and asked him to question his transporter because transporters will remove keys from vehicle for security purposes while in transit.
  
  Our auction rules also state that any statement that any vehicle has a particular part, including but not limited to keys present,means that a particular part was noted upon arrival at IAAs facility, but is not a representation or warranty that such part will be present at any time thereafter. IAA is not responsible for missing parts. It is the buyer's responsibility to inspect and confirm the noted parts are present prior to placing bid.
  
  You can speak with that branch about reselling the vehicle, wanting to return the vehicle or working together to acquire another key which he may be willing to do additionally for you.

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************
  Website www.iaai.com

  Customer Answer

  Date: 12/19/2022

   
  Complaint: 18564408
  
  I am rejecting this response because:the towing company provided me proof that the car was picked up with no keys and it was forklifted onto the tow truck. Also whenever I call the branch they avoid me and dont help me . Your saying that they can help me return it so please provide a phone number with an extension and a email address and name of the person that is going to help me with this process so we can move forward.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from the auction that had a clear title on 4/1/2022. I paid all the fees that they ask for to transfer title into our name and license the car after repeated attempts no body can seem to find the paperwork and the title is back in the previous owners name. at one point it was in ******* ********** and showed me as the registered owner and was then transferred back into the previous owners name. we are asking to get the paperwork and get the car transferred into our name

  

  Business Response

  Date: 12/13/2022

  Thank you for your email,

  I have read your complaint and am sorry to hear you are going through this with your title. I will reach out to the ******* branch and see what the issue is on getting you the title. Please allow me a couple of days to correspond with the branch manager for a resolve.

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took 2 of my cars to be sold and I put the prices on the consignment forms but they were listed as inoperable which ths 2007 was a run an drive and the *** would start and not run,I addressed it but was fixed,they sold the *** for $1075 almost half of the price I had asked for.I asked for the ***** not to be sold since they offer was $550 and I wanted $2200 and learned that they sold it,I have tried to call and speak to *****'s manager and no one is willing to help,I got the number for corporate but they keep me on hold for hours.I can't just give away my cars and no one seems to care,they won't be answer the auction phone for nothing.I just need my cars back like I'd requested ***** as attached on the attached texts before selling or get the money I asked for

  

  Business Response

  Date: 12/12/2022

  Thank you for your email, 

  To be better able to assist you with this complaint I will need your buyer number and also the vin numbers of the two vehicles in question. After I receive this information from you, I will then be able to reach out to the branch that was working with you and see what happened. If there is anything else you would like to share with me, I can be reached at the email address below.

  thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

• Initial Complaint

  Date:12/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 11/15/22 I BOUGHT A 2022 *** ACADIA FROM SLAVAGE BID THAT WAS AT IAAI ****** ** LOT I BOUGHT THE *** WITH FLOOD DAMAGE AND REAR DAMAGE THE *** WAS AT THE ****** ** LOC SINCE 4/19/22 OR BEFORE. WE PICKED IT UP ON 11/21/22 DURING THE **** FRAME FROM APRIL AND THE **** WE PICKED IT UP IT GOT **** DAMAGED IVE GOT **** REPORTS FROM WEATHER REPORTING ON THE INTERNET STATING THAT THERE WAS **** IN THE SUMMER OF 2022 THE *** WAS BRAND NEW W LESS THEN 4K MILE BEFORE THE FLOOD DAMAGE OCURRED SO WHILE IT WAS IAAI LOT THE SUMMER OF 2022 THE **** DAMGE OCURRED . THEY HAD TO KNOWEN THAT THERE WAS **** DAMAGED OVER THE SUMMER I WOULD SAY THE EST **** DAMAGE IS IN THE 2K TO 4K RANGE SOME ONE HAD TO HAVE INNSURANCE ON WHOSE VEC THAT WERE PARKED THERE WHEN THE **** OCCURED

  

  Business Response

  Date: 12/05/2022

  Thank you for your email,

  To be better able to assist you I need to have your buyer number, the stock number /vin number and the branch location. After I have received this information, I will be able to reach out to the branch manager and get an idea of what may have happened. I will then reach back out to you with the results. 

  Thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

  Customer Answer

  Date: 12/06/2022

   
  Complaint: ********. The car was bought though ***********.  And they also have a complaint I againist them also t was lot number ********. Vin number  *****************. And car was at your  soiuxfall ** loc ********* i location  t was there though the whole summer a nd I have reports thur the internet  that would support there was hail in th w lennox area  in the summer of 2022. The car was made in the later part or 2021 and was rented to the person  at a gmc dealer on the first part pf April 2022 it was pretty much a newcar the gmc dealer  wouldn't of rentedi it had hail damage so hail damage it had occuredwhile it was your loc in sd the loc should inspect  vec after such weather related  accurance happens  I know it would be labor  intensive  but it the only fair thing to do I can get a estimate  for the damage if necessary  

   

   

   

   

  
  I am rejecting this response because:see above
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 12/08/2022

  Thank you for responding back with the vin number. After pulling up the account with this vin number, this is a broker account, any inquiry and or complaint has to go through that broker. This is an IAAI auction rule / auction registration agreement. 

  Thank you

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18520365
  
  I am rejecting this response because: you all won't admit that the car was there. Was  hail the damage

  with the hail was done while your lot in ****** **. So who has the insurance while damage was done while at you lot ???? I also read at one of loc. 13 cars burned due a fire on one the thecars while at one of your lots so who would pay for all that damage  same thing as the hail. Not a happy camper every one is passing the buck typ big business s******* the little guy w a bunch of legal  disclaimers 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken to IAA per the request of my insurance company(Progressive) so that some paint and windshield damage could be reviewed. My daughter came to pick up my car and ever since I got it there has been rattling or squeaking sounds.It's running hard and my key fob is cracked and has damages to it and my doors will no longer open with the fob and my trunk will not open from the door panel. It was smelly and my gas tank was on empty. The car had to be washed several times to get the dirt and writing off of the windows.All which was not an issue before IAA received my car. The panel had just been replaced and the key fob is fairly new. Also my daughter later to me to never take my car back because they dropped the car in front of her right off of the forklift. I and my insurance have called to discuss the issues and we are both getting the runaround. I have left several messages for **** per the insurance and he is always away from the office or on the phone when I call. After leaving several messages without even a call back. I have decided to take matter a different way. I believe your company is responsible for the damages to my car as it was recently in the show and was running quietly and everything was functioning perfectly. I would like to speak to someone to see what can be done to rectify these issues. I can also provide photos of the key fob damage

  

  Business Response

  Date: 12/05/2022

  Thank you for your email,

  To be better able to assist you with this matter I will need to know what branch this happened at and the vin number of the vehicle in question. Once I have received this informantion I will reach out to that branch and have them view the tapes of arrival and departure of the vehicle.

  thanks

  
  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, ******* /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

  

  Business Response

  Date: 12/19/2022

  Thank you for your email,

  I have reached out to that branch manager to find out what may have occurred. Please allow us a couple of days because he will have to look at video tapes of when the vehicle was with us and then respond back to me. I will reach back out to you after I have spoken with him.

  thanks

  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18512959
  
  I am rejecting this response because:

  
  Please reopen this claim because on December 19 2022 the company said that they would contact the branch manger,whom I have left several voicemails for a 
  call and have him to view the cameras and follow up with my claim. That has yet to be done.
  
  Sincerely,
  
  ************************

  

  Business Response

  Date: 01/18/2023

  Thanks for your email,

  I have reached out to the branch manager who also reached back out to Progressive Insurance company. The branch manager sent you an email stating the following after his research and speaking to Progressive Insurance stating: 

  Hello ********,
  
  I have researched the issue below.  I do not see how IAA could have caused damage to door locks or truck access buttons.  The metal key strap is standard procedure and can easily be removed by any wire cutters or clippers.   Our photos show the windows were rolled up when the vehicle was towed in, so I am also not certain of the claims of the vehicle smelling now.
  
  Respectfully, I have to decline the claim that IAA caused additional damage to this vehicle.  If you have any additional information, or I am missing something, please reach out to discuss.
  
  Thank you,

  *****************

  Branch Manager *******, **

  Thank you for your response.

  
  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

   

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wed, Nov 30th, 2022. Stock# ********. Paid $3457.00. IAA stated RUNS & DRIVE. Does ********************************.

  

  Business Response

  Date: 12/05/2022

  Thank you for your email,

  Per Iaai auction rules they state the following. ANY STATEMENT THAT A VEHICLE RUNS OR DRIVES (SUCH AS THROUGH AN AUCTION NOTATION ***************) MEANS THAT THE ENGINE STARTED (EITHER WITH OR WITHOUT A JUMP), BOTH THE FORWARD AND REVERSE GEARS ENGAGED AND FROM THE STARTING POSITION, THE STEERING WHEEL MADE ONE FULL ROTATION TO THE RIGHT AND ONE FULL ROTATION TO THE LEFT, ALL AT THE **** OF ARRIVAL AT IAAS FACILITY OR PLACE OF CHECK-IN. IT IS NOT A REPRESENTATION OR WARRANTY THAT IT WILL DO SO ANY **** THEREAFTER OR THAT THE VEHICLE IS ROADWORTHY. If 

  
  ******* (********************
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, Russian /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************

  Customer Answer

  Date: 12/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle at iaai in the ***** branch online and the information said run and drive and the airbags wore intact and when i received the vehicle in ********* **. And check the vehicle the seat belts and airbags were blown but cover up and they put some resistance in the wiring so it didn't show in the dashboard. And the transmission body is broken so is impossible that can be drive they also cover up the front end with a radiator and parts that are not from the vehicle to make it look complete and ask for more money the stock #of the vehicle is 000-34788394

  

  Business Response

  Date: 12/02/2022

  ID #********.
  
  
  Thank you for your email, We have reviewed the account, In order to better assist you with this issue we will need the owner to contact us directly. It does not appear that you are an authorized user of the account. This is an issue that we would need to discuss with the owner directly. Sorry for the inconvenience. A case has been started. The case # is 03895090
  
  
  *************************;
  Supervisor, Customer Support
  **********************
  701 *****************, Suite 201 | *********, ** 60523
  Toll Free ************ | International: ************
  | Email ************************************ | Website www.iaai.com
  Buyer Services Hours | M-F, 6:30am-7:00pm | Sat, 8:00am-5:00pm CT
  

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/2022 I was a first time bidder of a 2008 nice ******* Navigator at Phoenix Branch. $1500 was suppose to be my max **** Auction started and i noticed a suspicious SHILL bidder jumping high each time I bid, I won the bid at $2200 with fee's its about $3100. I live 120 miles from ******* in ****** so i could not go there to pre-view this truck. also I heard they were closed most of time for viewing due to no parking. The flawless nice body and clean black leather seats pictures of truck looked suspicious as well of sound video of it running for 10 seconds didn't sound like a 5.4 triton ***** so after the fact I started my own investigation and found info through VIN checks and the previous dealer that sold it. Its been in a lawsuit in 2019 where the owner owed $9000 and skipped payments. also it was a volunteer repo. and failed ***************************************************************************** the picture without a single scratch. So on 11/25/2022 I demanded the current video and current pictures and they refused. then they agreed to send ONLY a picture of keys on seat and under truck showing the *** converters are there. So I asked why not take pictures of the 4 sides of body if nothing to hide? they refused. Unbelievable. this needs to be a felony and criminal. this means they have a FAKE LISTING and or PHOTO SHOPPED pictures. it takes *************************************************************** phone. BUSTED! its not really a RUN and DRIVE car and title is dirty with a duplicate out there somewhere. Engine most likely has the notorious **** failed PHASERS and TIMING CHAINS which i can live with just DONT LIE ABOUT IT. and post a STAGED FAKE PHOTO and FAKE RUNNING VIDEO. when i asked for a new video of them cranking it up live. they REFUSED. They have will not waive the renege fee even though THEY LIED!!

  

  Business Response

  Date: 12/02/2022

  ID of ********
  
  
  Thank you for your email. We have reviewed your complaint in regard to stock #********. It appears you called ************* and one of our Specialists had a conversation with you in regard to this vehicle after you advised you did not want the vehicle. We explained our renege policy and advised you on what is needed to have the car removed from your account. We advised you of the late and storage fees as well. Once we receive the email from you, we will review the account and work on the removal of the renege fee. Please be advised that this would be a one-time courtesy waiver on your account for the lifetime of the account.
  
  
  If you have any additional questions, you can reach me at the phone number listed below.
  
  
  *************************;
  Supervisor, Customer Support
  **********************
  701 *****************, Suite 201 | *********, ** 60523
  Toll Free ************ | International: ************
  | Email ************************************ | Website www.iaai.com
  *************s Hours | M-F, 6:30am-7:00pm | Sat, 8:00am-5:00pm **
  
  
  
  
  

  Customer Answer

  Date: 12/04/2022

  Complaint: 18481742
  
  I am rejecting this response because: I believe the company should offer courtesy Pictures when requested like in my case. or videos. it only takes 1 to 3 minutes of your time. simply go out to vehicle start it and *********** lot. if not possible to drive it. simply start it and SHOW THAT THE VEHICLE DOES RUN AND START. So i know its not a FAKE RUNNING/STARTING VIDEO in the Listing. you declined which is a huge RED FLAG. i suspected a FAKE RUNNING video and a SOUND OVER cut and paste from another car. Was not a Triton 5.4L engine sound. Also show pictures of the CURRENT day i won the auction SO I KNEW its not SMASHED or WRECHED OR PARTS PULLED. You declined. but instead sent 3 pictures . 1 under truck, keys and back window sticker. if you did all that why not send 4 pictures of all 4 corners of body? Because its obvious this is not the REAL TRUCK as described. This is called STAGE VEHICLES. which is illegal.  Also list the bidders publicly on auction day. not doing so is SHILL BIDDING. why did the bidding stop at $2200 for this nice looking truck with my highest bid? and was jumping up high very crazy? $1500 was really my max ********** another red flag IF i don't want the truck after i won simply Sell it ASAP to the Next highest bidder at $2150 $2100 and so on. Which you could not because of a SHILL BIDDER!!!! Which is a FELONY!! So i have you for SHILL BIDDING, STAGING FAKE PICTURE, FAKE VIDEO AND AUDIO. and no proof thats it not a duplicate title from the loan finance company. I learned it was a lawsuit over this car in 2019 for $9000 balance owed and it looks like they gave up the title. and got a new one. then it had its last emissions in 2020 but not 2022.  the states sometimes on rare occasions can cancel a TITLE if there are two titles floating out there. even after issuing a title and registration. 

  
  

  

  Business Response

  Date: 12/06/2022

  Thank you for your email. I have reviewed your complaint in regard to stock #********. You were working with one of my peers and after reading the complaint and her notes. She offered you a one-time courtesy waiver for the renege fee which I will honor. As I have informed all buyers, we are not here to making bidding hard on you or any buyers. We recommend before bidding to read all of the IAA auction rules to fully understand the processes and how things are described. We are sorry to hear of that ordeal you can also see full 360vdegree photos. log into IAAI.com. If there is anything else, you would like to share with me I can be reached at the email address below.

  Thanks

  ******* (Will) *******
  Supervisor, IAA
  Buyer *********************** ******************** Complaints, ******* /******* Escalation Team
  
  701 ***************** |Ste. 201|*********, ** 60523
  O ************ | *********************************************************