Reviews
This profile includes reviews for Crash Champions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromGiovana P
Date: 04/14/2025
1 starGiovana P
Date: 04/14/2025
BEWARE OF THIS PLACE! They do not keep their word regarding when your car will be ready. They have had my car for over three weeks (damage was small imagine if it was big!) and keep extending the time that the car will be ready. Do yourself a favor and take your car anywhere but here unless you want to stay without a car for an indefinite amount of time.
Crash Champions, LLC
Date: 04/17/2025
Hi *******, were sorry to hear there are quality issues with your repair and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. If youd like to send your contact information to ************************************************************************, wed love the opportunity to better address your concerns.Review fromAmanda K
Date: 04/10/2025
1 starAmanda K
Date: 04/10/2025
We had a terrible experience with Crash Champions on NM-14. Not only did it take weeks to get an estimate, after the *** said 2 or 3 days, the receptionist, ******** is just a nasty person. My SO called to schedule our repairs and she has quite rude. When he sighed, she hung up on him! Then she had the nerve to call me and tell me he was rude and that she would only deal with me from now on. Well, good luck lady, because there is no way I'm bringing you my business now. I've known this man for 6 years, he's retired military and I have never seen him treat anyone rudely. Nice try. I tried to call and speak with the shop manager about my experience with ********, but she blocked my call, so I called the corporate Chief of Client Relations, ****** ******** to report her behavior. We definitely do not recommend Crash Champions and suggest they get a new receptionist.Crash Champions, LLC
Date: 04/11/2025
Hi ******, were sorry to hear there are quality issues with your repair and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. If youd like to send your contact information to ************************************************************************, wed love the opportunity to better address your concerns.Review fromTaralea B
Date: 04/09/2025
1 starTaralea B
Date: 04/09/2025
I was hung up on when I asked questions they did not like. They would not honor their warranty. They left residue on the vehicle and would not clean it.Crash Champions, LLC
Date: 04/11/2025
Hi Taralea, were sorry to hear there are quality issues with your repair and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. If youd like to send your contact information to ************************************************************************, wed love the opportunity to better address your concerns.Review fromShannon G
Date: 04/03/2025
1 starShannon G
Date: 04/03/2025
This review is for the downtown ********* location-Absolutely the worst body shop experience I've ever been through. **** and staff are completely incompetent! They did not keep me informed at all. I had to reach out multiple times. When I was told my vehicle was ready, I came to pick it up only to discover that it was NOT repaired properly and they had further damaged my entire body of vehicle and all the windows with paint overspray. They reacted like a deer in the headlights. Totally dumbfounded. I had to be inconvenienced multiple times while they attempted to correct this over the next couple of weeks. They also ordered the wrong part for repairing the wreckage damage and that had to be corrected as well. They kept saying it was repaired at my first two attempts to pick up my vehicle, when it clearly was not. Complete idiots! Beware of this body shop!!! If you value your vehicle and your time and energy, DO NOT use this body shop.Crash Champions, LLC
Date: 04/04/2025
Hi *******, were sorry to hear there are quality issues with your repair and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. If youd like to send your contact information to *********************************************** wed love the opportunity to better address your concerns.Review fromJason C
Date: 03/31/2025
1 starJason C
Date: 03/31/2025
Absolutely terrible service with equally poor time wasting scheduling and beyond disrespectful customer service.Crash Champions, LLC
Date: 04/03/2025
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************** and well try our hardest to make it right.Review fromErnesto A
Date: 03/30/2025
1 starErnesto A
Date: 03/30/2025
Where do I start? Lets start off with the Service Advisor, ******* *. who has absolutely no clue what he is doing and he also has a little smart attitude with comments he makes and thinks nobody catches on to it. Now, lets get on to the work. As you can see in many reviews honestly, trust and workmanship is NOT what they are about. But they spent a lot of money on their pamphlets advertising how they set the standard and how they believe the DIFFERENCE IS TRUST. My truck was supposed to be ready in about 4 different occasions. The most interesting one was them telling me an axle was bent on my truck and it needed replaced, this was found out on the day I was attempting to pickup (day 29). After raising an issue with my insurance and attorney, they sent the truck to a different location to get an alignment and all the sudden the axle isn't bent. Let that sink in for a minute and think about what is going on there. Now, lets talk workmanship from this body shop. Paint looks like a touch up pen was used on some areas, paint running left to dry, damaged refinished wheel from improper equipment use, dried running paint on wheel surface, paint imperfections all over, overspray all over, paint on door handle inside and the list goes on. Do everyone a favor and share this so nobody else has to go through this. DO NOT trust this body shop for any repairs on your vehicle. My attorneys and my insurance will now be handling this with another body shop to get repairs done with QUALITY and TRUST.Crash Champions, LLC
Date: 04/03/2025
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************** and well try our hardest to make it right.Review fromJerry S
Date: 03/29/2025
1 starJerry S
Date: 03/29/2025
Had 2 small scratches at the bottom passenger door due to running over a curve. Repairs was paid out of pocket and was at least *******. They were really small however, I was scared that the paint would chip after so long so I wanted it repaired. They said repairs would take one week. Well it did take one week and repairs were awful! It look as if no one had put clear coating on car and I had a paint area on vehicle bumper that had me curious to why it was even way down there when I only had damage on passenger door! I pointed out damages and he said that apparently it had been there! I told him this is a brand new 3 month car you are a lie! Then he didn't even repair one of the scratches! He said oh I didn't see that! How dare you! I sent it back 3 times before repairs were decent enough! NEVER AGAIN! They are just horrible! I would NEVER refer anyone to them and I will suggest everyone read their reviews first! I should have followed my first mind but since they were ***** certified, I thought they would do a good job. No! No! No! No! No!Crash Champions, LLC
Date: 04/08/2025
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************************************** and well try our hardest to make it right.Review fromAndres E
Date: 03/28/2025
1 starAndres E
Date: 03/28/2025
Crash Champions never do good work and not recommended.Crash Champions, LLC
Date: 04/08/2025
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************************************** and well try our hardest to make it right.Review fromKelly S
Date: 03/28/2025
1 starKelly S
Date: 03/28/2025
I am shocked at how poorly I have been treated by the team at Crash Champions. The customer service has been awful from the day I dropped my vehicle off. The real surprise was when I opened the back of my car to find dirty dog prints after it had been in the shop for a bumper repair. Almost as if an employee had taken my car and their pet for a joy ride. I had hoped when I called the office would at least offer to clean my car but instead demanded that I ****** a car wash. When I asked how they would resolve it the person on the phone yelled at me and told me it was my fault and that my demands were ridiculous. From a policy that voids the warranty of work if I sell the car to my vehicle being covered in bird droppings when I picked it up, I have been incredibly disappointed. And they don't return phone calls or act with any concern over the experience at all. The manager encouraged me to write a bad review saying they gave me my car back covered in bird droppings. They could have so easily solved this by saying the car wash on this road is safe to take your car through and we are so sorry about the paw prints. We will make sure to address with our team. This is clearly a shop that profits heavily from their insurance related repairs and who feel they do not need to care for their customers or their vehicles.Crash Champions, LLC
Date: 04/08/2025
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************************************** and well try our hardest to make it right.Review fromBryan M
Date: 03/26/2025
1 starBryan M
Date: 03/26/2025
My daughter had her car repaired at Crash Champions when our neighbor bumped into it. The repair was pretty minor but there was a dent in the door and a scratch on her fender. When we got the car back the paint work looked good, and after an extended stay we were eager to get her car back. When my daughter was driving her car home, she noticed her mirrors were not working correctly. We notified crash champions of this, and they said to bring it back and they would repair the mirrors. All of this was checked and verified when they took the car from us. Over the next month my daughter took her car back 3 different times and each time left without a solution. They admitted that the technician that performed the work was known to do sub-par assembly and that he was let go because of this car. They referred us to a Hyundai dealer, and acknowledged they were at fault. The dealer checked the mirror and switches and said both mirrors needed to be replaced. The blind spot sensors in the mirrors and actuators were bad. I called crash champion and offered to let them replace the mirrors and they agreed because it would save them money on the repair. The dealer was going to charge $2800 to fix the issues created while crash champion worked on the car. While discussing this we agreed we would take the car home and crash champion would order the parts needed, then notify us to bring the car back. Crash champion paid the diagnostic ********* they sent an email to my daughter saying that her model year car was known to have issues with the mirror actuators and that they will not be fixing her car. I find it odd that when it was dropped off for the original repair both mirrors and blind spot indicators worked and when we picked it up, they did not. This is not how you stand behind your work. So much for the guarantee. I would not recommend Crash Champion of **********. We are very unsatisfied customers.Crash Champions, LLC
Date: 03/28/2025
Hi *****, were sorry to hear about this inconvenience and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. Thank you.
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