Reviews
This profile includes reviews for Crash Champions, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 104 Customer Reviews
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Review fromCorey M
Date: 03/26/2025
1 starCorey M
Date: 03/26/2025
Crash Champions of Shawnee should never be used for vehicles that require anything needing mechanical work included in your repair. Crash Champions has sent my vehicle to ****************** for actual mechanical repairs and I am experiencing multiple delays and misinformation being provided to me on my repair timeline. My vehicle was dropped of at Crash Champions on 2/8, estimate provided on 2/11 due to the weekend. First estimated completion date was 2/21. On 2/14 "vehicle is underway" . Updated completion adjusted to 2/26. On 2/19 "half way ***** was status. On 2/20 "on track for 2/26 completion". On 2/25 up dated completion to 3/6. On 3/4 all parts have been received, WONDER HOW THEY WERE HALF WAY DONE AND DINDT EVEN HAVE PARTS. On 3/6 updated to 3/13 completion. On 3/12 my vehicle had not even been looked at by the sub-contractor ******************. On 3/12 updated to 3/17 no later than completion. My vehicle was finally looked at on 3/18, and needed additional parts. The part was ordered and the wrong part was received. 3/19 new part ordered, with 2-3 day delivery, update to 3/24 expected completion. On 3/24 promised by end of day, not delivered. On 3/25 still not delivered and on test drive it was determined new bearings are needed. ****************** cannot guaranty when the vehicle will be put back in a bay to be fixed. Crash Champions has now updated the delivery to 3/27. Vehicle still not finished. The advisor at Crash Champions has been very polite, but cannot get the sub-contractor to complete work. The repairs have been paid by the insurance company, minus my deductible on pick-up. I would say I will never go back to Crash Champions but, I believe I will be back there for poor repairs by sub-contractor. Time will tell.
Crash Champions, LLC
Date: 03/28/2025
Hi *****, were sorry to hear about this inconvenience and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. Thank you.Review fromTony W
Date: 03/23/2025
1 starTony W
Date: 03/23/2025
I wish that I could give less than 1 star. Unfortunately I was hit on the right passenger side of my tundra and had to get major repairs done and some frame adjustments along with fender, new rim, new bumper, and additional front end replacement parts. I turned the truck in November 16 and received it rack on Christmas Eve at 2 pm because they were closing early for the holiday so since I work like most adults I took off early and paid the deductible but there was no one around to do a walkthrough. I took the vehicle home and noticed all of the unresolved issues. Mismatched headlights ( original smoke and new one clear, I'm driving a pirate). Orange peel paint job on the replacement bumper. All plastic parts off kilter and misaligned so there are gaps on the entire front end. Worst of all the control arms and tie rods had all screws and bolts rounded and stripped and I received a call from the service advisor that I should pay $600 dollars to have this done for an alignment. I can only assume that at least one side should be covered considering that the right side was the side that was hit. I have requested for a headlight replacement and control arm issues be fixed but for some reason the manager and **** were always at lunch at 2-3 pm, odd since they close at 5 pm. I have left multiple messages and and requests for reconciliation but only received runaround messages at 5pm closing time so that I was not able to speak with anyone. I understand that this is an issue that will not get resolved and that the company will send a canned response to this but I just feel that I have to submit a warning to consumers. You deserve better.Crash Champions, LLC
Date: 04/08/2025
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************************************** and well try our hardest to make it right.Review fromSarah H
Date: 03/05/2025
2 starsSarah H
Date: 03/05/2025
The receptionist, ******, stated that it would be a week before they could even touch it to evaluate the parts that needed to be ordered, which I thought was weird, however she advised they were at 200% capacity, which I believed. She offered the couple in front of me transit to another crash champions however did not attempt to offer it to me until I spoke up and asked about it. When I was told the closest two were NOVA or ******* I declined transport to another location then. She also told me I would receive updates via text and would also receive automated text messages but not to believe them because they could be unreliable as they were automated. Upon receiving my first text message on 2/20, I received an estimated date that would land me greater than two weeks, 3/5. After the automated text I hadn't heard anything and continued not hearing anything from anyone until 2/24 when I reached out asking for an update as we were having vehicle issues with our spare vehicle. After that we continued to get vague updates until 2/28, since then radio silence. This AM rolls around, hadn't heard anything from them so I call them as today is the day for pick up. At 0840 this AM they advised me that my vehicle may or may not be ready today as they are still waiting on parts. I informed them I would be there at 3. They also told me when I walked in that they had already washed the vehicle. Turns out that was another lie. One of their techs stated through the walkie talkie in the office that they were still doing it about thirty minutes into my wait. While sitting in the office today during the last thirty minutes I come to find out that they were holding my vehicle trying to push insurance paperwork through to assure payment even though it was not my fault for the accident and quite frankly not my problem how they get their money. Then their receptionist tried to tell me I had a a deductible to pay when I didn't.Crash Champions, LLC
Date: 03/20/2025
Hi *****, were sorry to hear about this inconvenience and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. Thank you.Review fromBeka W
Date: 03/03/2025
1 starBeka W
Date: 03/03/2025
Unfortunately, someone backed into my car in a parking lot in September 2024. We soon realized they did not have adequate insurance, so they offered to pay out of pocket to fix my car. I got 3 estimates and talked with the person who hit me, and we went with the estimate that was in the middle on costs. I learned very quickly that I chose wrong. The person who hit me went and paid the deposit, Crash Champions then ordered the parts, and we scheduled the repairs. When I dropped off the car the receptionist had me sign the necessary paperwork and while I was waiting to finish this process, she proceeded to take a call from a customer and put the call on speaker while I was at the desk and another gentleman was in the waiting room. After the call was completed, she, another employee and manager proceeded to ****** back in forth about who was accessing my work order. After that, I was done, and I left. Work was completed in a timely manner, and I was kept informed about the process through the link I was texted, that part was great. They contacted me to let me know my car was completed and gave me my total. The total was higher than the quote and when I checked the car in for repairs, I signed a contract stating they would seek my approval for costs before completing repairs, which they never did. I learned quickly why they were so aggressively pushy about me claiming this on my insurance. We were able to negotiate the price down but when we picked up my car, they did not even repair it fully. They did offer to repair it for an additional cost, even though they quoted the car after looking at it and taking pictures. The repair that was missing was where the brunt of the damage was, as well as the most expensive repair work being completed (front grille sensor bar). We tried filling out an internal survey and dealing with the territory manager to correct this situation but we're unsuccessful. There are others problems that occurred as well but these are the main issues.Crash Champions, LLC
Date: 03/07/2025
Hi Beka, were sorry to hear about this inconvenience and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. Thank you.Review fromBona M
Date: 02/20/2025
1 starBona M
Date: 02/20/2025
On January 2, 2025 I had an accident. The insurance company an estimate was done and on January 16 a shop was selected to do the work. That was Crash Champions in *****, ******I explained it would not be until February that I could take the car in. I took it in on February 3, 2025 and met with an estimator. I explained to him that I did not have rental car coverage and wanted to know how soon the car would be available. He said he would have to see if the parts were available locally before he could give me an answer. I told him that if I needed to know that before they began making repairs because if it was going to be a while to get parts in, they would have to notify me when the parts were in and I would bring the car in at that time. I was then told all of the parts were available locally and that it would take 1 to 2 weeks to repair. My insurance company said the shop would keep me updated as to the progress. They did not. He texted back saying that he talked with the shop and they said they planned to have it done by February 24. I told him that was unacceptable and he had the shop call me on February 10.The estimator said that he told the insurance company the 24th but he thought it would be earlier. I told him the 24th would be three weeks. I told him I was not happy that it was taking this long, and that I needed my car. He said, the parts didn't get ordered until February 7, they were doing their best. I called again on February 20. I was having trouble understanding the delay since he said all of the parts were available locally. He then said that the insurance company had told him he had to order some of the parts from out of state which delayed things. I confirmed with the insurance company that they do not dictate where shops get their parts. I believe that I was lied to. Additionally, at no time has the shop contacted me with updates on the progress. I have had to reach out myself. Such poor customer service.Crash Champions, LLC
Date: 03/07/2025
Hi Bona, were sorry to hear about this inconvenience and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. Thank you.Review fromKerrigan S
Date: 02/18/2025
1 starKerrigan S
Date: 02/18/2025
I would give it a zero if I could. I don't want anyone to go through what I have the last 7 weeks of dealing with them.0/5 STARS: The absolute WORST experience I've ever had dealing with a body shop. I have never in my life been given such a run around. The back and forth regarding when my car would be finished was comical and when I finally got my car back (5 weeks later) it is still not fixed like it was supposed to be. I was told I would have to go else where because they do not actually work on electrical work. Which is ironic because one of the reasons my car was taking so long in the shop was due to the electrical issue that I brought up when I dropped my car off. I also was informed that the body shop deemed it non accidental so now I am having to pay for a diagnostic test to confirm that it was indeed caused by the accident. I spoke with the ** before I picked up my car and he was quite rude on the phone. I expressed how I had gone 5 weeks without my car when it was supposed to be 2-3 weeks and he mansplaned fixing a car as if that would make things better. Then had to back track when he used the snow as an excuse for the part not coming in when he had just stated that the new trunk had arrived before the snow. He also suggested that I should just get a rental and I explained to him I didn't have the money for a rental especially when I would have paid for one for 5 weeks. He then tried to tell me I was wrong regarding my own insurance policy about rentals and the price I would have to pay for it per day. I have been more than nice and more than understanding with the continuous excuses about my car- you would've thought I would've wrapped the car around a pole but no I just backed up into something.(The only shining star at this place was ****** because she was always there to answer my questions and never lied when it came to what was going on with my car. I appreciate the brutal honesty and wish you nothing but the best.)Crash Champions, LLC
Date: 02/20/2025
Hi ********, were sorry to hear about this inconvenience and appreciate you bringing this to our attention. We assure you weve passed your feedback along to our leadership team so they can begin looking into this immediately. Thank you.Review fromAli H
Date: 02/08/2025
1 starAli H
Date: 02/08/2025
DO NOT TAKE YOUR CAR TO ANY CRASH CHAMPION LOCATIONS. Read all the reviews on **** and ****** of people taking their cars to various locations of Crash Champions for bodywork and leaving with more issues than when they dropped it off. They do not take any responsibility for their careless and inadequate technicians - and this is all the way up to the director of operations in ** (hey *****, what up - you need about 8 years of customer service training before you ever talk to a customer again). Condescending, gaslighting, absolutely egregious behavior from customer service desk all the way up to the top. I'm trying to save you time, money, and infinite headaches and stress. EVERY. SINGLE. LOCATION of Crash Champions is absolute garbage. Do not do business with this company!!!!!!!! Shady, irresponsible, careless, and a never-ending headache that at this point will likely end in a lawsuit.Crash Champions, LLC
Date: 02/12/2025
Hi, thank you so much for your review. We will be sure to address the communication issues. Please feel free to reach out to us at ******************************************************************** if you would like to provide any further information. Thank you!Review fromPATRICIA A
Date: 12/24/2024
1 starPATRICIA A
Date: 12/24/2024
Car wreck took a month to finish. It was done at 1 pm on Friday. I work till 5. I must pick up by 5. Horn doesn't work. Never detailed car. Wax everywhere Makes clicking noises. They paid 3 days in a rental told me I had to bring back they weren't paying for it anymore. Came back Xmas eve ordered **** gotta come back again. Told me take my noises to **** General manager was not good. My car does not perform or drive the same. Please shut them down.Crash Champions, LLC
Date: 01/09/2025
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************************************** and well try our hardest to make it right.Review fromJacqueline B
Date: 12/18/2024
3 starsJacqueline B
Date: 12/18/2024
There were a few hiccups however I'm a satisfied customer. The price for extras comes with a heavy markup. I feel like the 25% markup for rim touch up and $414.00 battery that was like new that drained in their care, was a total money grab off the poor guy that rear ended me insurance paid 1/2 for was a crazy addition. (Me for the rims. Insurance for that severely over priced battery. As soon as I picked up the car, I took the car to my ***** servicer and was told no alignment done even though I had my rims refurbished and re painted. They are all the same price gougers. Communication can be tightened up. The light that shines bright in the office is ******. She's the reason I took my car there. I should have asked for her when I called because when I spoke to everyone else I ended up like "duh" with no true answers and a bunch of mumbles. 5 stars to her for excellent customer service!Crash Champions, LLC
Date: 12/26/2024
Hi, thank you so much for your review. We will be sure to address the communication issues. Please feel free to reach out to us at ******************************************** if you would like to provide any further information. Thank you!Review fromNate R
Date: 12/11/2024
1 starNate R
Date: 12/11/2024
Never again! When this place was still 'Service King' they were great... this experience was just an exercise in frustration. I brought my car in for service on Nov 4th, and it was promised back to me on November 13th, with a cost of about $3500. Now I DO understand that estimates are 'estimates', and customers need to be a little flexible, but this was beyond acceptable... My final cost turned out to be around $4100 - that's not good, but what was worse is, I didn't get my car back until Dec. ****** was understood when I dropped off the car that insurance wasn't covering this, and I'd have no rental. As a result, this delay severely affected my work availability and cost me about $1200-$1400 in lost wages.[I'm an industrial A/V tech and I'm required to have reliable transportation in order to accept a gig. I CAN'T rely on ride share or public transport in this industry. Again, my job and my need for personal transportation was FULLY disclosed when I delivered the car on Nov. 4th. This also negatively affected my reputation for availability with the companies I work for. My bosses were sympathetic the first time I said "my car is out of service until Nov 13th" but, that same excuse is not accepted when I'm expected back at work starting on Nov 14th. They just don't want to hear the same excuses again.] I'm seriously considering legal action...Five days after dropping my car off, the service advisor no longer was working for the company. I don't know if he was fired, or he just bailed out on a shoddy operation, and I'm sure I'll never know. It took the new advisor a long time to even touch my car (I'm guessing he was overwhelmed by more than one new assignment, but that's an optimistic guess on my part - He was VERY difficult to contact, but when I did finally talk to him, he seemed to try harder). The only ray of sunshine was the woman who answered the phone, named ****, who I sincerely believe did TRY to move things along for me.Crash Champions, LLC
Date: 12/26/2024
Hi, Were sorry your experience didnt meet your expectations. Because we want to make sure every customer feels taken care of, wed like to learn more about your visit. Please reach out to us at ******************************************************************** and well try our hardest to make it right.
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