Complaints
Customer Complaints Summary
- 65 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/26 at 12pm Went in to hear about what a time share is and how to use it and generally costs associated with it. When signing in they asked for my credit card, which I had been charged $40 to hold my spot and would be getting returned, and my ID to prove my age as well as social. I asked if they would be doing anything with my information or if there are charges Im not aware of and they said NO. I continued to sign in and they said nothing about a credit check being done. After their presentation they had to make me an offer to get me to buy a time share which I have no desire to do right now and had explained that to them. Apparently, they ran a HARD credit check at this time without asking nor mentioning this as I wouldve said absolutely not and thats not appropriate. This happened with my consent or knowledge and I received an email from ******* about it, to my dismay.I want it removed immediately. Completely unacceptable. Theyre playing fast and loose with peoples credit scores without communicating this and thats not okay.
Business Response
Date: 10/31/2024
Please see RCI's response attached.
Thank you
Initial Complaint
Date:10/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I have tried multiple times to get RCI to remove me from their call list. I have been hung up on multiple times when I answer the call and request to be removed. I have called and tried to speak to a manager and the representative, ****** *****, was rude to my concerns. He refused to give me their do not call policy. At this point their incessant calls are actually harassing me. I spoke to ***** ******* today, 10/12/24 and he refused to put a manager on the line. I want these calls to stop... I was connected to the ********************** and they work with RCI. I called the ******************** number and they placed me on their do not answer list. I want to be removed from their do not call list. ... I have no need to call them other than to get them to stop calling me...I need some help to resolve this...Business Response
Date: 10/18/2024
Please see RCI's response attached. Thank you.Initial Complaint
Date:10/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Why isnt there a zero star option??!!?? My God!!! These people just wont stop with the phone harassment!!! Its been 5 years since I purchased a travel package from these people. It was supposed to be a lifetime package, but when I called to schedule a trip I was treated like c*** and I decided that I would not deal with these people ever again. The nonstop harassment began and continues to this day, despite my repeated requests for them to stop calling me. I receive between 8-20 phone calls EVERY DAY, and they WONT leave me alone. I wish I could post screenshots of my call logs so you could see the full extent of the harassment I am subjected to DAILY, from early morning to late night. It has never stopped, I purchased a term in hell!!! Weekends, holidays, family gatherings, hospital stays- constant, non-stop, stressful harassment. Why? Because I was stupid enough to do business with these terrorists!!! DONT MAKE THE SAME MISTAKE I MADE!!! Just say NO!!! Absolutely DO NOT RECOMMEND!!!Business Response
Date: 10/14/2024
Please see RCI's response attached.
Thank you,
****** *******
Initial Complaint
Date:08/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told by RCI I had to pay a reinstatement fee in order to use my timeshare which is not true. I do not require a membership to use my timeshare and they misled me and charged me $434 .I have requested a cancellation and a refund.Business Response
Date: 08/13/2024
Please see RCI's response, attached. Thank you.Initial Complaint
Date:07/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to a meeting to lower my payments. They wouldn't give my id back when I asked for it. 5 to 6 hours later ******* said she was able to lower my costs and get more points. Now they're taking out almost double the amount. I'm going negative in my accounts and my credit score went from 700+ to 500. I looked it up, they set up an entire credit card that's maxed out. I've complained multiple times to them, they aren't helping. I'm a single parent WITH NO JOB... They knew this because I repeated multiple times that I'm a single parent and could barely afford the first Wyndham account that was offered. The entire time I was held there, I continued to tell them I was ready to go. I was on vacation and still a little tipsy when she wouldn't let me leave I told her that and she continued to say she's getting the managers approval to lessen my payments. When I left after about 6 hours, she said my payments were less and I had more points and was now VIP. She lied, I'm going into a huge debt now. They need to be held accountable and take off whatever the new plan was. I was deceived. Now I'm struggling, trying to make rent and other bills. I need help, this isn't right.Business Response
Date: 07/01/2024
Please see RCI's response attached. Thank youInitial Complaint
Date:06/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
RCI *** is requiring me to contact my Resort in ***** directly, when for years, since we bought the timeshare, we could deposit our week for trading with RCI, ***. I have tried calling Egypt with the three numbers RCI USA has given me along with two email addresses, I either dont get a response, or whoever answers the phone does not speak English. I have asked the various customer service agents in the ** to let me speak to a supervisor, but they just tell me a supervisor will tell me the same thing. I have already paid my maintenance fee and feel there is no where to turn except to BBB. My account # is ********** week **. I would like to be able to deposit my week for trading every year with RCI USA so I dont have to go through this every year trying to contact Egypt.Business Response
Date: 06/28/2024
Please see RCI's response, attached. Thank you.Customer Answer
Date: 07/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*************************Customer Answer
Date: 07/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Could you ask the BBB representative that contacted you for the resort email and phone number, she said the resort would contact me so she must have been in contact with ****** Resorts. I have several email addresses and phone numbers for them, but either they dont answer the phone or dont respond to my emails. I mentioned this in my complaint to BBB.
Attached is my statement from **************** indicating my payment of $279.00 to RCI for my maintenance fee on 03/19/2024.
Thank you for following up on this. I look forward to hearing from you.
Regards,
*************************Business Response
Date: 07/17/2024
Please see RCI's response, attached. Thank you.Initial Complaint
Date:06/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against RCI regarding their unethical and misleading membership renewal and cancellation practices. My membership ID with ********************** is ********. My recent experience with RCI has left me extremely frustrated and disappointed, prompting this appeal for assistance in resolving this matter.I initially signed up for a free trial membership with RCI. At no point during the sign-up process was I adequately informed that my membership would auto-renew. I recently received a letter from RCI indicating that my membership would be renewed and that I would need to pay $170. Concerned about this unexpected charge, I called RCI today, June 14, 2024, at approximately 3:01 PM, to cancel my membership.During the call, I was informed by the RCI representative that I could not cancel my membership unless I first paid the $170 renewal fee. This condition seemed highly unreasonable and appeared to be a tactic to coerce payment. After a lengthy deliberation, I reluctantly agreed to pay the fee, with the understanding that I would immediately proceed with the cancellation of my membership.After making the payment, I inquired whether the cancellation process could be completed electronically. The representative assured me that I would receive an email with the necessary steps to finalize the cancellation. Indeed, I did receive an email, but to my dismay, it required me to print, mail, or fax a cancellation form to RCI. Additionally, the form stated that my membership would be automatically renewed on 06/30/2024, if the cancellation process was not completed in time. This effectively means that if my mailed or faxed form is delayed or not processed promptly, I would be liable for yet another $170.This process is cumbersome, outdated and deliberately designed to create obstacles for customers attempting to cancel their memberships. Given the circumstances, I feel that RCI's practices are deceptive and unfair, designed to exploit customers.Business Response
Date: 06/19/2024
Please see RCI's response, attached. Thank you.Customer Answer
Date: 06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. I was refunded my fee and received a letter with cancellation.
Regards,
***********************
Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When searching listings on RCI.com, they falsely advertise the option to EXCLUDE "All-Inclusive Not Required" and still show "All-Inclusive (pre-pay now)," and they have been notified dozens of times about this issue and refuse to fix the problem. That being said, I want to book one of these resorts and have RCI pay the fees for false advertisement if the problem is not fixed within 7 business days!Business Response
Date: 06/06/2024
Please see RCI's response, attached. Thank you.Customer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The website has been having issues for a very long time and every time they say that next month it will be fixed and they ever fix the issue. To resolve this issue it is a very simple fix they just need to add the exclusion and the problem is solved it really is not that complicated. They are simply doing this to gain traction on properties that are new to there inventory that also happen to be all inclusive. Fix the matter or offer the all inclusive resorts for free until they decide to fix the problem!
Regards,
*********************************Initial Complaint
Date:05/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a vacation package from Armed Forces Vacation Club (AFVC) and the receipt informed me of the additional price of the negotiated fee to be paid to the resort. Instead of the negotiated $190.00 per person per night, the resort charged me $280.00 per person per night. When I contacted AFVC the representative told me there was nothing they could. I asked for a supervisor, the supervisor got on the line, said "There's nothing we can do!" and hung up on me. What it should have cost - $359.99 + $1520 What it did cost - $359.99 + $2240 Difference of $720Business Response
Date: 05/14/2024
Please see RCI's response attached. Thank youCustomer Answer
Date: 05/28/2024
I apologize for not submitting my response. I typed it and thought it went through. When the company called me, I said that I could not read the receipt at the time. I also said that I never noticed the section they were referring to. If you notice the receipt that they sent me...I was informed that there would be a charge of $190 per person/per night. After the company called and told me where to look, the receipt has a jumble of info for the room minimums above the line that I thought explained what I am to be charged.
I never checked in with 3 people, so I thought I was being charged the $190 per person/per night. The room only had 1 bed, no sleeper sofa or anything else for a 3rd adult to sleep in. Everything in the room was set up for 2 guests... 2 robes, 2 water glasses, 2 wine glasses.... why would the minimum occupancy of the room call for 3 people if it's only set up for 2?
Customer Answer
Date: 05/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]I apologize for not submitting my response. I typed it and thought it went through. When the company called me, I said that I could not read the receipt at the time. I also said that I never noticed the section they were referring to. If you notice the receipt that they sent me...I was informed that there would be a charge of $190 per person/per night. After the company called and told me where to look, the receipt has a jumble of info for the room minimums above the line that I thought explained what I am to be charged.
I never checked in with 3 people, so I thought I was being charged the $190 per person/per night. The room only had 1 bed, no sleeper sofa or anything else for a 3rd adult to sleep in. Everything in the room was set up for 2 guests... 2 robes, 2 water glasses, 2 wine glasses.... why would the minimum occupancy of the room call for 3 people if it's only set up for 2?
Regards,
*************************Business Response
Date: 05/31/2024
Hello,
Please see the attached document regarding ************************* Case#********.
Thank you,
***************************
Customer Answer
Date: 05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. I appreciate RCI reaching out to the resort and confirming that the room we were assigned wasn't set up for 3. Thank you for advocating for me as I do not feel I could have done so myself.
Regards,
*************************
Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted RCI to cancel our membership on 04/16/24 by telephone around 3 p.m. Mountain Standard Time in WY. Immediately before the phone call was finished a Non requested cancellation form was emailed to myself. The Non requested email contained a cancellation form that could not be filled out online or returned filled in electronically. Return of the emailed cancellation form would require myself to use my time to have it printed and address an envelope plus mail the cancellation form back! Like most I really didnt have time to print off RCIs required cancellation form therefore I requested a cancellation form to be mailed to me! I was informed there would be no included pre stamped envelope. My issue is my personal time should not be demanded by RCI to fulfill their cancellation policy! Why are Non requested emails sent but no offer to mail the cancellation form? I spoke with a supervisor that presented no explanation of why I was not offered to have the cancellation form mailed? I do believe that it is RCIs cancellation policy to first send Non requested emails with cancellation forms as I do have another such email containing a cancellation form that is dated on 02/20/23 (can provide proof of said email from 02/20/23.) RCI makes the cancellation process difficult in hopes that the customer will not follow through!While speaking with customer service on 04/16/24 I did state I was filing a complaint with the BBB. RCI Response That will change nothing.Very pompous and arrogant attitude supporting RCI cancellation policy/processBusiness Response
Date: 04/24/2024
Please see RCI's response attached. Thank you.
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