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Business Profile

Credit Union

INOVA Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for INOVA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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INOVA Federal Credit Union has 8 locations, listed below.

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    Customer Review Ratings

    4.84

    Average of 176 Customer Reviews

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    Review Details

    • Jaime V

      Date: 02/19/2024

      Jaime V

      Date: 02/19/2024

      Had a few questions about my account. Kayla ******* was my customer service representative that answered my call. She was one of the most professional person I have spoken to in a while. Great attitude and great customer service. Thank you!

      INOVA Federal Credit Union

      Date: 02/21/2024

      Thank you for taking the time to share your positive experience with us. We're delighted to hear that ***** provided you with exceptional service and addressed your inquiries with professionalism and a positive attitude. 

    • jay L

      Date: 02/15/2024

      jay L

      Date: 02/15/2024

      **** was great getting my loan done .i got a much better interest rate.

      INOVA Federal Credit Union

      Date: 02/21/2024

      Thank you so much for leaving us a stellar review, and we're glad we could offer you a better interest rate!

    • Jeremy M

      Date: 02/13/2024

      Jeremy M

      Date: 02/13/2024

      Was a amazing experience ****** was very helpful one of the best really thankful that nova reached out to me

      INOVA Federal Credit Union

      Date: 02/15/2024

      Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with us, and we're especially glad to hear that ****** provided such helpful assistance.

    • Alexander B

      Date: 02/13/2024

      Alexander B

      Date: 02/13/2024

      Amazing service. Walked me through everything I needed to know very clearly!

      INOVA Federal Credit Union

      Date: 02/15/2024

      Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with our team.

    • Sally S

      Date: 02/09/2024

      Sally S

      Date: 02/09/2024

      I spoke with ************** and she is amazing. Going through a very rough patch financially and when I thought I was going to loose everything she gave me the advice and patience I needed. I was able to keep my car and get it paid up to date. Very understanding staff. Also the interest rate cant be beat!

      INOVA Federal Credit Union

      Date: 02/12/2024

      Thank you so much for your kind words! We're thrilled to hear that ****** was able to provide you with the support and guidance you needed during a challenging time. Our team is dedicated to helping our members navigate financial difficulties with understanding and patience. We're glad we could assist you in keeping your car and getting your payments up to date. Your satisfaction is our priority, and we appreciate your feedback. 

    • Darion F

      Date: 02/09/2024

      Darion F

      Date: 02/09/2024

      If youre like me and have zero idea how to even start the process of getting a mortgage, go here. My rep was ******************* and from the gate this guy had numbers for me as far as payments and rates, and was crazy accurate to those numbers when finalizing the loan. Inova has been quick and responsive to every question and concern I had and the guidance I received working with their mortgage team was fantastic. Strongly recommend shopping for good rates here as well as banking, been with them 11 years and have had zero complaints across the board. Mortgages, loans, banking, this place rocks.

      INOVA Federal Credit Union

      Date: 02/12/2024

      Thank you so much for taking the time to share your experience with us! We're thrilled to hear that *** and our mortgage team provided you with such excellent service. Delivering accurate information and being responsive to your needs is always our priority, and we're glad to know we hit the ***** We truly appreciate your recommendation and your loyalty over the past 11 years. It's members like you that make our job so rewarding.

    • Kelli F

      Date: 02/08/2024

      Kelli F

      Date: 02/08/2024

      **** was awesome. I had a fraudulent charge, she handled it all for me, easy peasy. She was friendly and helpful. Best part, you get your new card right then!

      INOVA Federal Credit Union

      Date: 02/09/2024

      Thank you so much for taking the time to share your experience with ****! We're thrilled to hear that she was able to assist you efficiently and effectively in resolving the fraudulent charge on your account. Providing friendly and helpful service is at the core of what we aim for, and we're delighted that **** delivered on that. It's great to know that you found the process easy and convenient, especially with the quick turnaround for your new card. We truly appreciate your feedback and hope to continue exceeding your expectations in the future. If you ever need assistance again, don't hesitate to reach out.

    • Daniel R

      Date: 01/29/2024

      Daniel R

      Date: 01/29/2024

      If you are searching for lower interest rates on your current loan, INOVA is the way to go. Ask to work with *****************************. She is efficient and more than willing to help you find the term that best fits your needs. Her ability to expedite the loan process and her thoroughness in obtaining required documentation impressed me enough to leave this rave review.

      INOVA Federal Credit Union

      Date: 01/30/2024

      Thank you so much for taking the time to share your positive experience with INOVA. We are thrilled to hear that you found our services beneficial in your search for lower interest rates. We strive to deliver excellent service, and feedback like yours reinforces our commitment to meeting the financial needs of our members.

      Thank you again for choosing INOVA, and we look forward to continuing to serve you in the future.

    • Kaylin J

      Date: 01/26/2024

      Kaylin J

      Date: 01/26/2024

      ****************** helped me a lot the process was fast I didnt have a clue on what I wanted to do but she got me right where I wanted to be she was very patient and understanding thank you so much I really appreciate it

      INOVA Federal Credit Union

      Date: 01/29/2024

      Thank you so much for taking the time to share your positive experience with ******! We are thrilled to hear that ****** was able to assist you effectively and guide you through the process. It's wonderful to know that her patience and understanding made a significant difference for you. Our team takes pride in providing excellent service, and it's truly rewarding to receive feedback like yours.

    • rochelle c

      Date: 01/22/2024

      rochelle c

      Date: 01/22/2024

      I worked with ****** at INOVA and it was a pleasant experience! She was professional and very knowledgeable.

      INOVA Federal Credit Union

      Date: 01/23/2024

      Thank you so much for taking the time to share your positive experience with ****** at INOVA! We're thrilled to hear that your interaction with her was pleasant. We appreciate your support and look forward to serving you again in the future!

    INOVA Federal Credit Union is BBB Accredited.

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