Reviews
This profile includes reviews for INOVA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
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Review fromNathan U
Date: 03/06/2024
5 starsNathan U
Date: 03/06/2024
I have had a car loan with Inova for about 4 years, and everything has gone smoothly. Recently I build enough savings up to pay off my car, and I was having difficulty with the online banking process. I was finally put in contact with ****, and he was a great help. His knowledge and help were greatly appreciated, and my car is now paid off.
INOVA Federal Credit Union
Date: 03/11/2024
Thank you for sharing your experience with us! We're thrilled to hear that your car loan journey with INOVA has been smooth over the past 4 years. We are delighted that **** was able to assist you effectively. We'll be sure to pass along your kind words to him. Congratulations on paying off your car, and thank you for choosing INOVA! If you ever need further assistance, don't hesitate to reach out.Review fromJohnny E
Date: 03/05/2024
5 starsJohnny E
Date: 03/05/2024
*************************** this in a professional manner he was very nice & polite & took care of my needs l would do business with him again thanks *******INOVA Federal Credit Union
Date: 03/07/2024
Thank you so much for your kind words!Review fromCatherine D
Date: 03/04/2024
5 starsCatherine D
Date: 03/04/2024
Excellent customer service! Consistent friendly, helpful and knowledgeable representatives each and every time I have called.INOVA Federal Credit Union
Date: 03/05/2024
Thank you so much for your kind words! We're thrilled to hear that you've consistently experienced excellent service with us. Our team takes great pride in being friendly, helpful, and knowledgeable, and we're glad that it shines through in every interaction. We truly appreciate your support and look forward to continuing to serve you in the future!Review fromDarlene S
Date: 03/02/2024
5 starsDarlene S
Date: 03/02/2024
It was a very pleasant experience. ******* was very helpful and patient with me. She kept me informed all the way thru the process. I will definitely recommend Inova .INOVA Federal Credit Union
Date: 03/04/2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that ******* provided you with exceptional service and made your experience with us a pleasant one. Your recommendation means a lot to us, and we look forward to serving you again in the future.Review fromBob C
Date: 03/02/2024
5 starsBob C
Date: 03/02/2024
I want to thank **************** and **** A for there help this weekend. Helped make a bad situation a little easier to deal with. Both Prompt, courteous, and understanding.INOVA Federal Credit Union
Date: 03/04/2024
Thank you for taking the time to share your experience with us. We're delighted to hear that **** and **** were able to assist you during a challenging time. Providing prompt, courteous, and understanding service is always our goal, and we're glad they could make your situation a little easier to deal with. We appreciate your feedback and look forward to serving you again in the future.Review fromJoseph M
Date: 02/29/2024
5 starsJoseph M
Date: 02/29/2024
******* was excellent. Communications were timely and easy to understand. I appreciate the customer service.INOVA Federal Credit Union
Date: 03/11/2024
Thank you for your kind words! We're delighted to hear that ******* provided you with excellent service and clear communication. Member satisfaction is our top priority, and we're grateful for the opportunity to assist you.Review fromRenee G
Date: 02/27/2024
5 starsRenee G
Date: 02/27/2024
Innova was very helpful in providing a lower loan interest for my car and the process was easy and efficient. *****, the agent who helped me was communicative and answered all my questions.INOVA Federal Credit Union
Date: 02/28/2024
Thank you for sharing your experience with us! We're delighted to hear that our team, especially *****, provided you with excellent service and made the loan process easy and efficient.Review fromRobbie C
Date: 02/25/2024
5 starsRobbie C
Date: 02/25/2024
Was great to deal with from start to finish . Made the process of refinancing my truck seamless. Inova is saving me a lot each month. My interest rate was nuts. My new rate is great.INOVA Federal Credit Union
Date: 02/26/2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a seamless experience refinancing your truck with **. Saving you money each month and providing you with a great interest rate is always our goal. We appreciate your trust in us and look forward to continuing to serve you in the future. If you have any further questions or need assistance, don't hesitate to reach out.Review fromKemp A
Date: 02/23/2024
5 starsKemp A
Date: 02/23/2024
I visited my local branch and spoke with ********************* with a few questions regarding my account. She was very helpful in providing the information I was inquiring about. **** was very helpful and knowledgeable.INOVA Federal Credit Union
Date: 02/26/2024
Thank you for taking the time to share your positive experience with ****. We're thrilled to hear that she was helpful and knowledgeable in addressing your account inquiries. We appreciate your feedback and look forward to serving you again in the future.Review fromDylin P
Date: 02/21/2024
5 starsDylin P
Date: 02/21/2024
***** was great. Made the process of refinancing my truck seamless. Inova is saving me over 200 bucks a month i appreciate all theyve done for me up to this point!INOVA Federal Credit Union
Date: 02/22/2024
Thank you for your fantastic review! We're thrilled to hear that ***** provided such seamless service during your refinancing process. Saving over $200 a month is no small feat, and we're delighted that we could assist you in achieving this. We're committed to providing excellent service and value to our members. If you ever need further assistance, don't hesitate to reach out.
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