Reviews
This profile includes reviews for INOVA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLa Donna F
Date: 03/27/2025
5 starsLa Donna F
Date: 03/27/2025
I had the most amazing experience refinancing my vehicle. I worked with the absolute best lady ******* Southern. Not only was she courteous she answered all of my questions. I couldnt have asked for better treatment. I would highly recommend her and INOVA to anyone.
INOVA Federal Credit Union
Date: 04/01/2025
We love hearing this from our members - thank you so much for your feedback!Review fromPaul E
Date: 03/27/2025
5 starsPaul E
Date: 03/27/2025
******* was tremendous and helping me out she made everything so easy for my car loan and I just appreciate it how much time she took a quick she did everythingINOVA Federal Credit Union
Date: 04/01/2025
We're so happy that we provided you with a great banking experience! Thank you so much for your feedback!Review fromDave H
Date: 03/27/2025
5 starsDave H
Date: 03/27/2025
Excellent and friendly service. Addressed my issues very promptly and professionally!INOVA Federal Credit Union
Date: 04/01/2025
Thank you so much for your feedback, we're so happy that we provided you with a great banking experience!Review fromNick H
Date: 03/26/2025
5 starsNick H
Date: 03/26/2025
Refinanced an auto loan with ****, very smooth process, **** explained everything in detail and was very easy to get ahold of and responded quickly to my questions, Ill definitely do business with Inova in the futureINOVA Federal Credit Union
Date: 04/01/2025
Thank you so much for your feedback, we're so happy that we provided you with a great banking experience!Review fromCelestina A
Date: 03/24/2025
5 starsCelestina A
Date: 03/24/2025
Very professional and good communicator. Always very friendly and listen to your wantsINOVA Federal Credit Union
Date: 03/28/2025
Thank you for your feedback, we're so happy that we provided you with a great banking experience!Review fromMatt M
Date: 03/20/2025
5 starsMatt M
Date: 03/20/2025
Very friendly and professional. Handled loan in a timely *****INOVA Federal Credit Union
Date: 03/25/2025
Thank you very much for your feedback. We're so happy that we were able to provide you with a great experience. Thank you for being a member!Review fromReggie S
Date: 03/20/2025
5 starsReggie S
Date: 03/20/2025
****** gave me the best experience at INOVA in **********, *******.INOVA Federal Credit Union
Date: 03/25/2025
Thank you very much for your feedback. We're so happy that we were able to provide you with a great experience. Thank you for being a member!Review fromDoug L
Date: 03/20/2025
5 starsDoug L
Date: 03/20/2025
Excellent experience with ******** with opening an estate account. She was very helpful and professional, answered my many questions and a made a difficult situation easier. Ive had nothing but positive interactions with Inova personnel over my ***** years as a member.INOVA Federal Credit Union
Date: 03/25/2025
Thank you very much for your feedback. We're so happy that we were able to provide you with a great experience. Thank you for being a member!Review fromRobert P
Date: 07/05/2024
5 starsRobert P
Date: 07/05/2024
Excellent experience with *****, the investment counselor. Most professional, personable, accommodating, and provided the information and advice that I needed. An excellent employee, and I hope that you have many more of them of like caliber.INOVA Federal Credit Union
Date: 07/08/2024
Thank you, ******, for sharing your experience with us and all the kind words about *****! We're glad to hear he exceeded your expectations, and we appreciate the trust you have placed in him and INOVA to help support your financial needs. Thank you for your business!Review fromCarolyn D
Date: 06/20/2024
5 starsCarolyn D
Date: 06/20/2024
I have had nothing but an excellent experience with this company!The customer service is amazing always professional and helpful!INOVA Federal Credit Union
Date: 06/27/2024
We are so happy to hear this, *******! We take much pride in the service we provide, and appreciate you trusting us with your financial needs. Thank you for your business!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.