Reviews
This profile includes reviews for INOVA Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 176 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRyan C
Date: 04/24/2024
5 starsRyan C
Date: 04/24/2024
******* with Inova was so kind and friendly. She helped us out so much with helping us refinance our car.
INOVA Federal Credit Union
Date: 05/17/2024
Thank you so much for your feedback! We're glad that we were able to provide you with a great experience.Review fromTony A
Date: 04/09/2024
5 starsTony A
Date: 04/09/2024
******* and Inova made this process very simple. I had talked to other organizations but it felt very transactional and for them. Inova made it less about them and more about us.INOVA Federal Credit Union
Date: 04/10/2024
We are thrilled to hear that you had a great experience with *******. We're always aiming to simplify the process for all of our members. Thank you for choosing INOVA!Review fromFred H
Date: 04/08/2024
5 starsFred H
Date: 04/08/2024
I have been with these guys for quite a few years. They have treated us great just went through the process of buying a new vehicle and having it financed through them. **** was absolutely great to deal with communication was outstanding return calls return text return email like Ive never seen from a company before. I definitely will recommend them to everyone that I know.INOVA Federal Credit Union
Date: 04/09/2024
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you've been with us for quite a few years and that Todd provided you with outstanding service during the process of buying your new vehicle and arranging financing. Your kind words mean a lot to us, and we truly appreciate your recommendation.Review fromJonathan K
Date: 04/05/2024
5 starsJonathan K
Date: 04/05/2024
********************* Has helped me with All of my problems multiple times. This is my first time doing online banking. I don't know how well I would do without his help.INOVA Federal Credit Union
Date: 04/08/2024
Thank you so much for taking the time to share your experience with Kyler. We're thrilled to hear that we were able to assist you with all of your problems and make your transition to online banking a smooth one.Review fromDavid T
Date: 04/05/2024
5 starsDavid T
Date: 04/05/2024
I had zero issues with this company. ****** was knowledgeable and very accommodating as I work third and keep odd hours. Everything she promised was delivered. My interest rate was cut in half and my monthly payments where reduced by 150$. 100% recommend.INOVA Federal Credit Union
Date: 04/08/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had such a positive experience with us and that Brandy was able to assist you effectively.Review fromJeanna T
Date: 04/02/2024
5 starsJeanna T
Date: 04/02/2024
CaLyn was so helpful! She answered all my questions and was so pleasant in the process! Honestly, one of the best customer service experiences I've ever had!INOVA Federal Credit Union
Date: 04/04/2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to know that ***** was able to assist you effectively and provide excellent service.Review fromRobert B
Date: 03/27/2024
5 starsRobert B
Date: 03/27/2024
If you are looking to buy a new vehicle or refinance your current vehicle look towards INOVA, *********************** was very professional, and he makes sure to explain everything in depth so you know exactly what you want.INOVA Federal Credit Union
Date: 04/01/2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that **** provided you with professional and detailed service. Ensuring our members feel confident and informed throughout the process is our top priority, and we're delighted to know that we met your expectations.Review fromCorrina L
Date: 03/14/2024
5 starsCorrina L
Date: 03/14/2024
It was a pleasure working with ***********************! He took care of everything in a speedy manner, great experience!I would recommend his services to others!INOVA Federal Credit Union
Date: 03/15/2024
Thank you so much for your kind words! we're thrilled to hear that you had a great experience working with ****. We truly appreciate your recommendation and look forward to serving you again in the future.Review fromGary R
Date: 03/12/2024
5 starsGary R
Date: 03/12/2024
INOVA is the best experience we have ever had with any credit company. We are planning to move more accounts to them. Our salesperson (*******) went well beyond what the average salesperson would do. He was not only professional but also kind and understanding of all our needs. Kudos to him!!! Thank you INOVA for this great opportunity to do business with you!INOVA Federal Credit Union
Date: 03/14/2024
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your experience with INOVA has been exceptional and that ******* provided such outstanding service.
Thank you once again for choosing INOVA!
Review fromAngel L
Date: 03/07/2024
5 starsAngel L
Date: 03/07/2024
Very nice experience.Tiffanny is super professional and very attentive. So far iamINOVA Federal Credit Union
Date: 03/11/2024
Thank you for sharing your experience! We're thrilled to hear that you had a positive interaction with *******. We pride ourselves on providing professional and attentive service to all our members.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.