Reviews
This profile includes reviews for Old National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 47 Customer Reviews
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Review fromCraig G
Date: 12/04/2023
2 starsCraig G
Date: 12/04/2023
I Truly HATE the Fact that First Midwest Merged with this bank.
Agents Are Clueless about certain matters.Also These mfz. Charge you 8.99 surcharge if you don't keep a certain amount in your accounts..ib would Never refer anyone to this bank....
Old National Bank
Date: 12/05/2023
Hello Craig, Old National Bank has received your Better Business Bureau customer review. We appreciate your feedback and take all thoughts and concerns very seriously. We will research the situation described and take the appropriate steps to ensure a positive banking experience. Please expect a Team Member to follow up with you. We appreciate you taking the time to bring this matter to our attention for review.Review fromDawn W
Date: 11/22/2023
1 starTerrible customer service. They don’t know what they’re doing. They’ve taken 2 loan payments out and are telling me that’s not true. In process of getting loan thru another bank.Review fromNick S
Date: 10/19/2023
1 starNick S
Date: 10/19/2023
There should be more than ONE teller to take of the teller windows AND the drive thru banking. Waiting in line inside while she takes care of the drive thru. And it’s just as bad in the lines outside!
The bank is there to serve US. Instead of walking around they should be taking care of the customers FIRST. Then move on to the daily activities. There is not enough help to take care of the people needing it. Disorganized and unfriendly with no real regard for people waiting for help. Terrible banking environment.Old National Bank
Date: 10/23/2023
Hello Nick, Old National Bank has received your Better Business Bureau customer review. We appreciate your feedback and take all thoughts and concerns very seriously. We will research the situation described and take the appropriate steps to ensure a positive banking experience. Please expect a Team Member to follow up with you. We appreciate you taking the time to bring this matter to our attention for review.Review fromWarren S
Date: 08/14/2023
1 starWe have old national all the documents requested about income and pay stubs tax returns for 2 years they gave us a pre-approval we put an offer in it was accepted and we got the home inspection paid and put money down and they came back 2 weeks before closing and said our income was not sufficient HORRIBLE BANK stay awayReview fromRebecca W
Date: 07/31/2023
1 starHorrible bank with completely inept employees. I needed to get an auto lien released so I could transfer my car. I attempted to first call customer service. The automated system told me multiple times that my birth date, SSN, and zip code were incorrect. I was finally accidentally connected to a human who refused to help me and told me I didn’t exist in the computer. Talked to two different people and neither one knew what a lien release was. A few days later I went in person to a branch. Of the three people on duty, NONE of them had any idea what to do. They finally gave me a printout saying “request for lien release”. This of course didn’t fly with the DMV. So I went back to the branch and told them the specific form I needed. They were so confused. One woman even said “I don’t know what forms Kentucky uses, I’m from Indiana” as if she isn’t WORKING in a Kentucky location. One of the three somehow decided he knew what form was needed and printed it on a blank sheet of paper and wrote the info out by hand. At the DMV, it was rejected. Not officially from Old National. Trip #3 to the branch. They typed it up on letterhead this time and stamped the bank name and address on it. And said “the DMV sure is picky”. Trip #3 to the DMV. This time the bank had a typo in the VIN number of my car. Rejected. Fourth time at the branch and they literally can’t understand why a wrong VIN would be rejected. How are these people still employed?? How is this bank still in business? Am I the only auto loan they have ever done?? I had to give them one star to review them but I wish I could give them *negative* stars. They are awful and have no clue what they are doing. Do not trust your money with these people.Review fromMary K
Date: 07/28/2023
1 starThe absolute worst. Automated system doesn't recognize me. I have to press zero like 5x to get a live person. 1st Midwest Bank was so much better. I'm leaving asap.Review fromMazen D
Date: 07/25/2023
1 starMade 17 calls to sandy and David at the ***** **** il branch about a account that was closed with a 600plus balance couldn’t get a answer why when my retirement check gets deposited in that account every month..they kept blaming other departments and when I asked sandy and David to look into it they told me it’s my responsibility to make calls and find out ..they didn’t try to help in the situation .poor customer service..Review fromAnthony M
Date: 06/02/2023
1 starreceived my statement and noticed a 500 dollar withdrawal that i didn't make . called the number online for that branch 10 times and no answer except computer. so i had tt call another state to get a person...he said an error was made and they would replace the money...the next day i had to drive to the bank to make sure if the money was replaced and it was. but would it if i hadn't called ??? dont they check this before they send out statements ???Review fromBrian J
Date: 05/26/2023
1 starThis bank is horrible. They made me drive all the way in to the physical location and then didn’t allow me to open an account because I’m a resident of one of the 44 states they are not in. Geographical discrimination is unfair and should be illegal.Review fromlinda w
Date: 05/11/2023
1 starThis bank has terrible customer service and many representatives do not know what they are doing. They will mislead you and then you are left carrying the buck. I had to leave a star and if I could, I would have left it blank. Trying to bank in a more customer-friendly bank.
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