Complaints

This profile includes complaints for Alacrity Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Alacrity Solutions

  9725 Windermere Blvd Fishers, IN 46037-9015

• 

  Alacrity Solutions Group, LLC

  1200 Derek St Hammond, LA 70403

• 

  Alacrity Solutions

  7406 Fullerton St Bldg 2 Jacksonville, FL 32256

• 

  Alacrity Solutions Group LLC

  360 E 10th Ave Eugene, OR 97401-3273

• 

  Alacrity Solutions Group, LLC

  3670 Maguire Blvd STE 300 Orlando, FL 32803-3012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of April 29th, 2023, I called to make a claim because my home was set on fire and I was displaced. It is now June 13th, 2023 and my claim has still not come to a resolution.. I have sent emails and have called the office to speak to my insurance adjuster where she just does not answer my calls. The kind receptionist then escalated my call to my agents supervisor, where again there was no answer. Today, I have called again and again my call is escalated to the manager of both supervisor and insurance agent. My claim number is CNI-*******. After receiving a call from the fire marshal who took my case, he claimed it was arson done by someone unknown. I would like to resolve my claim with the help I can get. Thank you

  Business Response

  Date: 06/21/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to **************** for the frustration she has experienced with her claim. Alacritys claims examiner has been in contact with **************** and explained the claim is pending the receipt of the investigation report and the inspection report. Once these reports are received, the claims examiner will be able to make a coverage determination.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim through State Farm on my homeowners insurance due to a flooded dishwasher. Alacrity handled my business dealings with the contractor who did repairs to my home. I have had problems with my floor and flooring since it was put down in January 2021. Communication with the representative from Alacrity has been extremely difficult. The majority of my attempts to reach the representative in the last year and more have been unsuccessful. There is usually an excuse (on the road, can't reach vendor, sick family member, "waiting for me". He told me he had an offer from the vendor in question, but asked for time to check one other solution. I have sent a text and an email to the numbers/addresses that we have been using. I have not received an answer. My floor is now in such bad shape that I fear I will fall or trip over a warped plank and break a bone or worse. I was given a 100% guarantee that is worthless at this point.

  Business Response

  Date: 06/28/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to **************** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to ************** for the frustration she has experienced.
  
  By way of background, Alacrity provides services to insurance companies in connection with losses suffered by their policyholders.Our main service is to provide a network of independent, credentialed contractors that are available to provide restoration, mitigation, or other services, in order to return damaged properties to pre-loss condition.
  
  ************** contracted with ******** ****************** (ARI)one of the independent contractors on Alacritys network, to make repairs to her home following a September 12, 2021, loss.
  
  Alacrity has reviewed **************** complaint and found that *** should not have installed the kitchen flooring due to several pre-existing issues with her home.
  
  As the pre-existing issues must be addressed before a replacement floor can be installed, Alacrity and *** will continue to communicate and work with ************** to help facilitate a conclusion to her concerns.
  
  I appreciate the opportunity to respond to the Better Business Bureau, and Alacrity looks forward to bringing this matter to resolution. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

  Customer Answer

  Date: 06/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [The company has not communicated to me the matters they address in their reply.  Their agent and I spoke for the first time in two months on June 21, wherein he gave me more excuses for not returning my texts and emails.  He asked for information I had gathered from two independent sources relating to the problem, said he would talk with a group at his business and get back to me the next day.  I have not heard from him as of June 28, today.  There is not a pre-existing issue.  My primary complaints of poor communication still exists and continues to drag on the problem for 18 months.  At this point, after all my efforts and inability to move forward, the tiles are coming up so badly that I fear I will fall.  My daughter and I have both suffered numerous foot and toe injuries. ]
  
  Regards,
  
  *********************
  

  Business Response

  Date: 07/07/2023

  Greetings, 
  
  **************** complaint involves continued problems with her finished flooring and poor communication from Alacrity.
  
  Alacrity has made a payment offer to ************** to address her flooring issues. We await her response to our offer. Her concern with poor communication has been forwarded to the representatives manager so that it can be addressed.
  
  We look forward to resolving **************** concerns. Please feel free to reach out to me directly if you have any further questions.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

  Customer Answer

  Date: 07/10/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is adequate. 
  Regards,
  

  *********************

• Initial Complaint

  Date:05/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach ******************************** of Alacrity Solutions regarding a claim that was sent to his office on April 13, 2022. I have emailed him 3 times (May 5, May 9, and May 21) and called and left a message on his voicemail twice. I also called and left a message for his supervisor ******************************* who likewise has not responded. I am simply trying to get an update on my claim #*********_800_AL.

  Business Response

  Date: 05/26/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ****** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to ************** for the frustration she has experienced with her claim.
  
  Alacrity performs independent insurance adjusting services on behalf of various insurance carriers. Alacrity's role in handling **. ****** claim included writing damage estimates. Alacrity has forwarded those documents to the insurance carrier. ************** should reach out to the insurance carrier for any further questions she has regarding her claim.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/2023, my apartment building caught on fire. I reported it to my insurance company under a renters policy. I was contacted by ******************************* ** ********************** Alacrity is the company. We discussed the smoke damage to my rocker chairs (2) and couch. ********* recommended cleaning the chairs and recommended CRDN to clean as they have done great for them in the past. As my adjuster, I trusted her and agreed to have the chairs and couch cleaned. On 3/23/2023, CRDN came out to clean the chairs. The rocker chairs were damaged but the couch was ok. I reported the damage to ********* and we went back and forth regarding the damage. Finally I told ********* to send a filed adjuster out because she was making a decision based on photos. The field adjuster came out and wrote up the report. The rockers were damaged per ********* but I would have to pursue CRDN. I didnt agree of course because she recommended CRDN. Since ********* was adamant about Alacrity not being responsible I reported the damage to CRDN. I spoke with *********************** ph *************. He stated CRDN is not responsible. He stated the rockers were already damaged therefore Alacrity was responsible. Alacrity and CRDN are playing games trying to shift blame on each other. I dont care who pays for the rocker but they need to be replaced ****.

  Business Response

  Date: 05/26/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to **************** for the frustration she has experienced with her claim. **************** submitted a claim for smoke damage to her furniture caused by a fire at a neighboring residence. The claim examiner assisted **************** by contacting a textile restoration company, CRDN, to inspect her furniture. **************** authorized CRDN to perform cleaning of her furniture.
  
  However, once CRDN completed its cleaning, **************** found that, while the couch was cleaned and restored properly, the fabric of the two chairs had faded. The field adjuster inspected her concerns and found that the chairs were damaged by the attempted restoration.The damage not only included a change in the color of the fabric, but also mechanical damage to the fabric of both chairs.
  
  The claim examiner has paid the cleaning invoice. However, Ms. ******* claim to replace the damaged chairs has been denied as the damage was caused by CRDN.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely,  
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

  Customer Answer

  Date: 05/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bike was stolen from a previous address, and I submitted an insurance claim back in October 2022. The submission included all of the requested documents by the adjuster. The initial adjuster from Alacrity Solutions did not respond to any of my contact attempts, and on December 16, 2022, I was notified a new claims adjuster would be taking over my claim. Once again, I submitted the requested documentation and have heard absolutely nothing since December 20, 2022. I have tried emailing, calling, leaving voicemails all without response and over the course of months. On February 10, 2023, I even directly called the **********, ** office for Alacrity Solutions and spoke with a receptionist, explaining that I havent received updates in months (at the time). I was told that I would receive a call from a supervisor as follow-up, but that never happened. I would like my bike claim to be resolved promptly, but it has been nearly impossible to actually speak to my appointed adjuster from Alacrity Solutions. My claim ID is ******** for reference.

  Business Response

  Date: 04/25/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ************ concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to Mr. *** for the frustration he has experienced with his claim. Alacrity management has confirmed that his claim has been finalized and payment has been processed.
  
  Again, we are sorry for the frustration Mr. *** has experienced and we appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  

  Regards,

  Kody Sun

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alacrity Solutions has called me several times to discuss a Diminished Value for my USAA auto claim. I have asked several times that the appraisal be completed by a state certified appraiser and provide an appraisal that conforms to USPAP. Alacrity has denied all requests and is violating the appraisal clause of my claim with USAA by not utilizing a state certified appraiser that provides a report conforming to USPAP guidelines. They have also failed to disclose pertinent data and information and hide behind a "propriety" valuation process that provides ZERO information. Be transparent or stop doing business.

  Business Response

  Date: 04/14/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Mr. ******** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** utilizes licensed adjusters and appraisers as applicable to each states requirements and regulations. All employees have the experience and qualifications to assess vehicle damage and repair. Furthermore,Alacrity did not violate the appraisal clause in Mr. ******** auto policy and following USPAP guidelines is not a requirement.
  
  Again, we appreciate the opportunity to respond to Mr.******** concerns. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

• Initial Complaint

  Date:04/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted my renters insurance company around about the first week of January 2023, in regards to water damage that had occurred in my unit. My claim was assigned and *** had several conversations with my claims representative, in which she requested additional or corrected documentation in regards to the items damaged. After unsuccessfully making several attempts to contact her I received a correspondence in the mail stating I had not responded and my case would be closed. I reached out by phone to only be advised to submit my documents to another email address associated with the organization. Still no response. I have left numerous emails and phone messages from February to April of 2023 with no call backs no email responses in regards to my claim for reimbursement for property damage.

  Business Response

  Date: 04/14/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ****************** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  We apologize to **************** for the frustration she has experienced with her claim. Alacrity recently followed up with **************** and notified her of the additional documentation needed to complete the investigation of her claim.
  
  We look forward to receiving the additional documentation from ****************. Please feel free to reach out to me directly if you have any further questions.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My question is is Alacrity Solutions a legitimate insurance company or are they a scam?After not hearing back 3 weeks past the due date I was given for a decision on my storm damage claim with Alacrity Solutions, I called once again and was told by a different agent that there was a settlement for 10% of the amount I had already had to pay out of pocket for the damages. OK, thats the insurance game. I was told the paultry check would be issued and mailed to me. I was never sent a mail or email copy of the settlement statement. 5 weeks, 7 phone calls (messages only - no one answers the phone or responds to voicemail at this company - literally nobody) numerous emails, two adjusters and one supervisor later, no check has been issued or sent and the supervisors email now states that he has requested an update from his own company but not received it in over 2 weeks. So, is Alacrity a legitimate company? If so, they are certainly the most unprofessional organization Ive had the misfortune of dealing with in my life.

  Business Response

  Date: 04/07/2023

  Greetings, 
  
  Thank you for giving Alacrity Solutions the opportunity to respond to ****************** concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** performs independent insurance adjusting services on behalf of various insurance carriers. Alacrity's role in handling ****************** claim included obtaining the documentation needed to investigate her claim. Alacrity has forwarded the documentation to ****************** insurance carrier, which will finalize her claim.
  
  We apologize that the service provided to **************** fell short of her expectations. Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home flooded due to a burst water line and I filed a insurance claim. Alacrity was the company who got Kustom Home Restoration to **************. Kustom has taken over 6 months and is still not close to being done and has lied about being finished and also stolen food from my home. I have contacted Alacrity several times since they the company who assigned them and also they are supposed to help in getting reults in mattters like this. They have done nothing and now have not been returning my calls. I have had this escalated to a regional sales manager ******************* *************) who assured me she would do something but has done nothing and now has failed to call me back as promised with results.

  Business Response

  Date: 04/07/2023

  Greetings,  
  
  Thank you for giving Alacrity the opportunity to respond to Mr. ******** concerns filed with the Better Business Bureau. We apologize for the frustration he has experienced. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** is a third-party administrator that provides services to insurance companies in connection with losses suffered by their policyholders. Mainly, we provide a network of independent, credentialed contractors that are made available to provide restoration, mitigation, or other services to return damaged properties to pre-loss condition. Neither Alacrity nor the insurance carrier hires the contractor and the decision whether or not to use the contractor is solely the policyholders.
  
  Following Mr. ******** complaint, representatives from both Alacrity and Kustom US, ***** the contractor hired by ******************, spoke with him regarding his concerns. Following those conversations, an agreement was reached between ****************** and Kustom US, **** which fully resolved his concerns.
  
  Again, we apologize for the frustration ****************** experienced and appreciate the opportunity to respond to the Better Business Bureau. Please feel free to reach out to me directly if you have any other questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************

  Customer Answer

  Date: 04/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  

  Alacrity has been absolutely worthless in helping me in my situation they have promised to call back then never call back and did not facilitate anything with Kustom, I had to do that on my own. I did reach an agreement with Kustom but as of right now that is still not completed.  I think it should be noted the lack of professionalism of Alacrity and that even the insurance company is considering not doing business with them anymore do to their behavior.
  

  
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:03/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* field adjuster of Alacrity Solutions:Reported to my insurance company that , Ive vicious and aggressive dogs on my property. Which caused my insurance company to cancel. This is a malicious ,vindictive and unprofessional slander .

  Business Response

  Date: 04/07/2023

  Greetings,  
  
  Thank you for giving Alacrity Solutions the opportunity to respond to Ms. ******* concerns filed with the Better Business Bureau. Alacrity is committed to providing a high standard of service and we welcome customer feedback so we can identify areas to improve our service and customer satisfaction.
  
  ******************** performs independent insurance adjusting services on behalf of various insurance carriers. As with many carriers, Ms. ******* insurance carrier required the adjuster to complete a standard underwriting questionnaire.In answering the questionnaire, the adjuster acknowledged the presence on the property of two dogs and listed the breed of each dog. No further information was conveyed to Ms. ******* carrier. Alacrity strongly denies Ms. ******* allegation that the adjuster acted malicious ,vindictive and unprofessional slander.
  
  Please feel free to reach out to me directly if you have any questions or concerns.
  
  Sincerely, 
  
  ************************;
  Quality Assurance Manager
  ******************************
  ************************************