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Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACE Rent A Car has 65 locations, listed below.

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    Customer Review Ratings

    2.05

    Average of 306 Customer Reviews

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    Review Details

    • AN S

      Date: 12/23/2023

      AN S

      Date: 12/23/2023

      What started as a great experience quickly soured when I realized I was tricked into signing and paying for coverages I specifically said I did not want. I was told that by initialing I was declining loss damage waiver and roadside assistance. However this was a lie and I feel totally scammed and taken advantage of. It is shameful to prey on customers who have been traveling all day and arrive late. We are tired, hungry, and not as sharp. We are relying on good business ethics not con artists to guide us through the process of picking up the rental car. It should be a simple and fair process. ACE your employees smile in your customers faces all the while knowing that they are stealing from them. I would have recommended and used your service again but not now. I will be sure to warn others.

      ACE Rent A Car

      Date: 12/26/2023

      Hello AN,

      Thank you for taking the time to review your recent rental experience. While I understand the frustration with the added insurance and coverage, you do see what you are signing at the time of rental as well as you do receive a paper copy of the rental agreement prior to leaving the location. I hope you will allow ACE to assist you in the future. 

    • albert b

      Date: 12/21/2023

      albert b

      Date: 12/21/2023

      Jalol, the service person was great and kind and provided me with a great rental

      ACE Rent A Car

      Date: 12/22/2023

      Hello ******,

      I appreciate your positive feedback about our ******************* team. ***** will be thrilled to hear about the great and kind experience you were provided. I look forward to seeing you again soon.

    • bunga v

      Date: 12/18/2023

      bunga v

      Date: 12/18/2023

      I didn't think i would get scammed by an allegedly reputable company. but ***** is *****. there are opportunists everywhere. ******* is a slippery one be careful if you deal with her at the vegas location. they lied to me and told me they would not charge insurance as i showed proof of insurance. but they must get a kick back because he lied about not giving it to me and tricked me into signing something that said i was buying extra insurance. this is not okay and we need to get these employeees trained proper . this is illegal parasitic and not acceptable

      ACE Rent A Car

      Date: 12/20/2023

      Hello *****,

      Thank you taking the time to review your recent rental experience with our ********* office. I understand the frustrations with the additional insurance that was added however while signing you do see what is being signed for as well as you do receive a paper copy of your rental agreement with the breakdown of charges prior to leaving the office with the vehicle. I would be happy to review the charges further if you email ************************************* with your booking information as I was unable to locate your reservation. I hope you will allow ACE to assist you again in the future. 

    • CATHERINE R

      Date: 12/11/2023

      CATHERINE R

      Date: 12/11/2023

      Just a thought rented car. So far the process is smooth

      ACE Rent A Car

      Date: 12/13/2023

      Hello *********,

      Thank you for taking the time to leave a review for our team. I am happy to hear that your rental experience was smooth. I hope you will allow ACE to assist you on future rentals.

    • Nardo V

      Date: 12/10/2023

      Nardo V

      Date: 12/10/2023

      Great costumer service, really easy the whole process took less than 20 mins. The staff was great **** helped us understand the insurance coverage very well and our questions were answered.

      ACE Rent A Car

      Date: 12/11/2023

      Hi *****, Thank you for taking time to share about your rental experience. I am happy to hear that you had a positive experience at our ********* location. We hope to see you again soon at one of our many ACE locations.

    • Yaw B

      Date: 12/10/2023

      Yaw B

      Date: 12/10/2023

      **** was very helpful and understanding, i am very satiafied

      ACE Rent A Car

      Date: 12/11/2023

      Hi ***, Thank you for taking time to share positive feedback about your rental experience. We hope to see you again soon at one of our many ACE locations.

    • Nate S

      Date: 12/09/2023

      Nate S

      Date: 12/09/2023

      ******* helped ** get our vehicle. He was great. Got us through fast.

      ACE Rent A Car

      Date: 12/11/2023

      Hi ****, Thank you for taking time to share positive feedback about your rental experience. I am happy to hear that you had a great experience at our ********* location. We hope to see you again soon at one of our many ACE locations.

    • Melissa R

      Date: 12/09/2023

      I rented a car from them and 2 days later the battery went out on a vehicle they told me that it was my fault and I needed to call my ***************** to make a claim every had the same response and the refused to exchange my vehicle and told me to call roadside assistance and I would have to pay out of pocket

    • Hope B

      Date: 12/08/2023

      Hope B

      Date: 12/08/2023

      **** was great. ************* and shuttle from airport to rental pickup

      ACE Rent A Car

      Date: 12/11/2023

      Hi ****, Thank you for taking time to share feedback about your rental experience at our ********* location. We hope to see you again soon at one of our many ACE locations.

    • Steven S

      Date: 12/06/2023

      Steven S

      Date: 12/06/2023

      ******* was very polite and professional. Fast and efficient service.

      ACE Rent A Car

      Date: 12/11/2023

      Hi ******, Thank you for the positive feedback about your rental experience at our ********* location.We hope to see you again soon at one of our many ACE locations.

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