Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 65 locations, listed below.

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  ACE Rent A Car

  934 E Washington St Indianapolis, IN 46202-3951

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  Aligo Rent a Car

  5505 Airport Way Four Points by Sheraton Kelowna, BC V1V 3C3

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  Aligo Rent a Car

  15269 104 Ave Inside Sheraton Hotel - Lobby Surrey, BC V3R 1N5

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  ACE Rent A Car - Toronto Pearson Int'l Airport

  5 - 6305 Northam Dr Mississauga, ON L4V 1W9

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  ACE Rent A Car

  2261 94th St East Elmhurst, NY 11369

Review Details

• Review fromLuca D

  Date: 06/08/2023

  1 star

  Luca D

  Date: 06/08/2023

  This company railroads innocent people into purchasing insurance that they do not need or want using underhanded tactics and pushy behavior. The worst car rental experience I have ever had.I was told I had to sign or initial documents by the guy on the iPad. Since you have to wait forever even to rent the car one feels rushed and then these digital papers are shoved down your throat. I paid Priceline $245.92 for a rental plus collision insurance for a standard car with 4 day rental. After all was said and done I got charged an additional $225.91 by Ace Rent A Car at ***. PEC (personal effect coverage I did not want) charged at $19.99 a day and RLW (reimbursement liability waiver I did not want) at $29.99 a day. The consumer goes for the cheap Priceline rental not realizing that they will get reamed by *** later. ********* is culpable for having an arrangement with ***. *** is out to get all the dollars they can with no regard for ethics or morality. All potential customers PLEASE, PLEASE stay away from Ace Rent A Car. In total I paid $471.83 for a 4 day rental in a standard car (Jeep Compass).

  ACE Rent A Car

  Date: 06/09/2023

  Hello *****,

  Thank you for taking the time to write to us regarding your recent rental experience. Regarding the insurance being added, you do see what you are signing while doing it as well as if proof of personal full coverage is not shown then you do have to purchase the insurance as we require our vehicles to be full covered. I hope you will allow ACE to assist you again in the future. 

• Review fromB Y L

  Date: 06/07/2023

  1 star

  B Y L

  Date: 06/07/2023

  If I could give 0 stars I would. I rented a car from ACE in *********** to drive to ******** for my husband's best friend's wedding. I had my 4 and 1 year old as well as my elderly parents. It was advertised that the rental fee would include a free shuttle to ************ from the airport to the rental company. When we arrived, we were told we needed to take a local city bus with 5 pieces of luggage and then we would need to wait for a shuttle bus. Needless to say, that was a nightmare to fight for space with local folks getting on and off the bus. We landed at 7am but didn't arrive to the rental company until 9am which was 30 min. past our scheduled pick up time. My husband needed to arrive at the venue for the wedding rehearsal by 11:30am. Upon arriving, there was a line of over 20 people to check in with 2 working employees! My husband ended up taking a $150 uber ride to ******** so he wouldn't miss the rehearsal. I was on the line for over 45 min and by the time I left the lot, it was 11am. Additionally, as posted by others, they charge you for insurance even when I declined. Please don't be misled by their low prices. You will be paying for the low level of service and their indirect ways to overcharge you! Avoid at all cost!

  ACE Rent A Car

  Date: 06/09/2023

  Good Morning,

  Thank you for taking the time to write to us regarding your recent rental experience. While we do understand the frustrations with the lengthy wait, please know we will utilize your feedback to improve our timing. Regarding the insurance, if personal insurance is not shown then you do have to purchase it regardless of verbal denial or not. I hope you will allow ACE to assist you again in the future.

• Review fromAbby D

  Date: 06/03/2023

  1 star

  Abby D

  Date: 06/03/2023

  One star is too many. Rented from Ace at the ******* ** airport thru booking.com. Picked up late at night in dark parking lot. Car had many dents and scratches and seat was ripped which were noted on check out slip. When car was returned, attendant immediately walked to the windshield and circled 2 chips. They are tiny and look like dirt on the windshield. *** attendant then proceeded to accuse me of damaging their vehicle. I did no such thing. Those chips were there when I got the car and the attendant knew it. They are teeny tiny and nowhere in the drivers view. They kept my $200 and now Rockport Auto Claims from ***** wants me to pay $2300 to replace the windshield! Ive found reviews on BBB and other websites where *** has done the same thing to other peoplefrom the ******* location. I played along & requested Rockport to send me the final *************** the windshield had been fixed. They refuse. Big red flag. Instead they send me the estimate to have the car fixed. Thats not what I asked for. There is no way Im gonna pay for something I didnt do. They are scammers trying to get money out of innocent people for existing damage to vehicles that have high mileage (mine had close to 50K miles on the odometer). They have probably made a boatload scamming people and making fraudulent insurance claims. Letters of complaint are being sent to the Attorney Generals of ******* and *****. Negative reviews will be posted in as many places as possible so the word gets out to stay far away from Ace no matter how good the price looks. If it looks too good to be true, it normally is and all the negative reviews about Ace and their dishonest operation prove that. Dont become their next victim!!

  ACE Rent A Car

  Date: 06/14/2023

  Hello ****,

  Thank you for reaching out to us regarding your recent rental experience at our ******* office. Regarding the damage claim, as it has been processed you will have to fight it with your insurance and Rockport. I do understand the frustrations with windshield damage and the cost of repair. I hope you will consider renting with ACE again in the future. 

• Review fromAndrea M

  Date: 06/02/2023

  1 star

  Andrea M

  Date: 06/02/2023

  Very disappointed with this company. Show up to the rental office in Maui and there is an iPad with a remote clerk to check you in, despite the fact that the place was empty and there were 'in person' staff. It went fairly smoothly until it came down to getting the extra damage/ waiver insurance. I said that I didn't need it as I had double checked to ensure my credit card has the benefit. I initialed something that indicated I wanted this, even though I had verbally said I did not. Much to my surprise I was charged an additional $400 ******** for this. I tried contacting bookking.com, the general ACE contact # and then the ************ I had to make many calls as no one was getting back to me. They said that they needed the ********** office to look at the iPad footage to see what happened. I waited for another week, called back and the ********** manager told that since we had already used the service they couldn't refund me. The point is that I never wanted the service in the first place and stated that to the person on the iPad. No mention was made of how much this service would cost, whereas it was clearly stated what the extra driver would cost. I feel scammed at this point. This was an error that I felt should be taken care of, but taken care of is the exact opposite of how I feel by ***'s customer service department. I will never book with them again. :(Purity at the Maui location was extremely good though, so I'd like to give big kudos to her.

  ACE Rent A Car

  Date: 06/14/2023

  Hello ******,

  Thank you for taking the time to write to us regarding your recent rental experience. If proof of personal insurance is not provided to the agent you do have to purchase insurance as we do require our vehicles to be covered in full. Regarding a refund, once the reservation is completed we are not able to refund insurance as it was used to cover the vehicle in full. I hope you will allow ACE to assist you in the future. 

• Review fromAshley L

  Date: 05/31/2023

  1 star

  Ashley L

  Date: 05/31/2023

  0 stars. We rented a car from them through Hotwire, nowhere on the website did Hotwire mention not being able to go outside the 4 states of **, AZ, UT, and **. We booked the car with the intention of driving our kids to visit our family in ****** as it proved to be cheaper to rent a car and drive instead of buy 5 tickets to fly. We had an awesome trip to ****** in a nice van the swapped us with the car we had booked because it was way too small. So they had us happy at first. The van worked out so well and my kids had plenty of room for the trip the. My husband got a a text saying we were being charged an additional $350.00 for going outside of these 4 states. WAIT WHAT?! ****** called and the man said the *** had already charged his card! He asked why this was and the man said it was in the contract. We checked and yes it was. My husband informed me that he mentioned to the attendant he was going to ****** and they didnt say a thing about it and let him drive off. I was heated. I called, did the wife thing complained. Asked for the *** couldnt talk to anyone til Tuesday apparently. So we get back home from ****** then get a text that we are late bringing it back and getting a late fee. At this point Im beyond done because they still havent followed up with me as promised. We take the car in and they lady checking in the car proceeds to say we made a dent that was in fact there when we got the car. My blood is boiling at this point so a man comes and asks if he can help and I let him know whats going on, he says he investigated the video to see if ****** had in fact said he was going to ****** and that he did not but was reluctant when I asked if I could see the video, he then said he could show ******. So ****** watched and he did indeed tell the man he was going to ******. In the end they honored the original agreement, but the whole situation ruined our vacation.

  ACE Rent A Car

  Date: 06/01/2023

  Hi Ashley,

  Thank you for taking the time to write to us regarding your recent rental experience. Regarding our policies for our Las Vegas location, the terms and conditions are listed on Hotwire's site as well as our site. I am happy to hear they removed the charge for you and honored the original agreement. I hope you will allow ACE to assist you again in the future. 

• Review fromWalter D

  Date: 05/26/2023

  1 star

  Walter D

  Date: 05/26/2023

  RIP OFF Over charged for extra driver then lied about it.I booked with Ace for ******* May 9 because the price a pretty good and I had used Car Rental.com before. I figured they would screen the car company.After waiting 1 1/2 hours I present my paper she extra drive is extra charge. I said it is my wife and she probably will not drive. She said Oh your wife OK I will take care of it. I said no charge she repeated no charge. Now I find they charge an additional $117.61 on top of the agreed $365.57 on my credit card.I complained to Ace and they lied saying at first I said no then said yes which is a lie.These people are scam artist.Now doing some research I see that they have many complaints for over charging.Very dishonest and liars. I would never have agreed to extra charge .I will write to every website I can find.DO NOT EVER CONSIDER ACE CAR RENTAL unless you want to be abused have terrible service and unauthorized charges appear on you credit charge. They should have legal actions filed against them

  ACE Rent A Car

  Date: 06/01/2023

  Hi Walter,
  We found your reservation as well as an existing investigation regarding your experience. We have reached out to the location and hope to have a resolution shortly.
  
  Richard W.

  ACE Rent A Car

  Date: 06/01/2023

  Hi Walter,
  We found your reservation as well as an existing investigation regarding your experience. We have reached out to the location and hope to have a resolution shortly.
  
  Richard W.

• Review fromAndrew m

  Date: 05/24/2023

  1 star

  Andrew m

  Date: 05/24/2023

  - I have used ACE rental car a number of times in recent years, mostly while on active duty (I retired last year after 31 years in the *************** For the most part, I have been impressed by *** staff -- but my experience with your rental location at *** could not have been more different. The overall impression -- not just mine, but shared by my fellow passengers unlucky enough to be at the mercy of the staff there last Friday (12 May) at around **** in the evening. It was quite simply like Lord of the Flies, with the supervisor ****** pretty much letting a couple of rogue members of his staff behave how they wished.I was called over my one of the *** staff who pointed to a series of scratches on the hood which had mysteriously appeared during the inspection. When I rubbed them with my hand they disappeared, whereupon the staff member made a point of telling me that they would take money from my card for this damage (even though there was no evidence of damage). I called the supervisor over (******) and he told me that he would take care of it -- but he charged my card anyway after I had left.One of the shuttle drivers is called ****** When I tried to get on to his shuttle, he told me that it was full even though the passengers had made a seat for me (there were actually 2 seats available). When I pointed out that there was room, he became angry and refused to drive the shuttle until I got off. There was no reason for this ***** display of power -- he caused me to miss my flight. Again, ****** watched the whole thing, and when I asked him to weigh in, he declined and told me that there would be another shuttle (it arrived about 30 minutes later, by which time it was too late)This is probably the worst experience that I have had with any business in ***************** - it's hard to describe the feral, almost threatening atmosphere at this rental location. Overall a dreadful experience that left me feeling angry and upset for several days.

  ACE Rent A Car

  Date: 05/25/2023

  ******, Thank you for your review. We are working with the rental location currently on a resolution to your case. I will make sure that someone touches base with you on the case by the end of the week. Apologies for the delay. Kind regards,ACE *************

  ACE Rent A Car

  Date: 05/25/2023

  ******, Thank you for your review. We are working with the rental location currently on a resolution to your case. I will make sure that someone touches base with you on the case by the end of the week. Apologies for the delay. Kind regards,ACE *************

• Review fromCasey R

  Date: 05/24/2023

  1 star

  Casey R

  Date: 05/24/2023

  Ace Rent a car boasted great prices. Just $19 dollars a day. When we went to pick up our car, we dealt with a guy who checked ** out through FaceTime. It was very hard to understand him through the screen. We were not toosure what we had agreed to by the time we finished. Next they told ** they were pulling out a deposit out of our card. That deposit racked up to a whopping $700 on top of the $241 we had already paid. We left the parking lot with the car and promptly returned the car a week later. After we received our receipt we spent close to $600 instead of our $241 total. I am highly dissatisfied with this company and I would not recommend it to anyone.

  ACE Rent A Car

  Date: 05/25/2023

  *****, Thank you for your review. If we can be of further assistance with your billing please do not hesitate to reach out. Our primary email is ************************************** When you reach out please also provide your ACE confirmation number starting with three letters followed by seven to eight numbers. Kind regards,ACE *************

• Review fromMarie betty B

  Date: 05/18/2023

  1 star

  Marie betty B

  Date: 05/18/2023

  ************* and rude employee Only can read the policy script Cannot answer questions other than Residing our terms and conditions clearly state Hi a human that can communicate with people not just respite a script Answers were very very rude

  ACE Rent A Car

  Date: 05/25/2023

  *****, Thank you for your review. We hope to have the opportunity to serve you again one day in the future.Kind regards,ACE *************

• Review fromCarl S

  Date: 05/16/2023

  1 star

  Carl S

  Date: 05/16/2023

  I payed for a midsize SUV but was given a subcompact. It was filthy with zero miles to empty in the tank. Horrible, rip off car rental company. Stay away

  ACE Rent A Car

  Date: 05/25/2023

  Hello ****,

  Thank you for taking the time to write to us regarding your recent rental experience. While we do understand the frustrations with receiving a vehicle that is smaller than expected for the class reserved, we follow a specific listing to be sure and place the vehicle in the proper class. Regarding the fuel, while we do work towards providing the vehicle in perfect condition fuel is provided at the level it was returned to ** from the previous renter and it is like for like upon return. I do hope you will allow ACE to assist you again in the future.