Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 65 locations, listed below.

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  ACE Rent A Car

  934 E Washington St Indianapolis, IN 46202-3951

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  Ace Rent A Car Presque Isle

  113 Parsons St Presque Isle, ME 04769

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  Ace Rent A Car Northern Maine Regional Airport

  650 Airport Dr Presque Isle, ME 04769

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  Aligo Rent a Car

  426 5300 No. 3 Rd Richmond, BC V6X 2X9

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  Aligo Rent a Car

  8750 204 St Holiday Inn Express - Lobby Langley, BC V1M 2Y5

Review Details

• Review fromLori S

  Date: 05/15/2023

  1 star

  Lori S

  Date: 05/15/2023

  We rented an SUV from ***** airport. The customer service rep barely spoke any English or pretended not to. We declined their insurance as we had our own and also declined the sunpass as we had our own with **. We were told to to sign here, here and here declining the insurance and sunpass. We did not look at the paperwork until we got home and saw the charge and saw that he had ** sign that we wanted the sunpass. We called right away only to be told we agreed to the pass so we have to pay for it. We argued the fact that it wasnt used and wasnt used but to no avail. Very dissatisfied with their lack of customer service. It wasnt so much the ***** as it was the fact that they wouldnt even listen to what we had to say. I will not ever rent from them again.

  ACE Rent A Car

  Date: 05/25/2023

  Hi ****, Thank you for your review. If we may further assist you with this please reach out to ************************************** When you reach out please also include your ACE confirmation number starting with three letters followed by seven to eight numbers.Kind regards,ACE *************

  ACE Rent A Car

  Date: 05/25/2023

  Hello ****,

  Thank you for taking the time to reach out to us regarding your recent rental experience in *****. Regarding the sunpass, customers are unable to utilize their personal sunpass as the vehicles are already tied to our companies account. The location will utilize your feedback to assist in continuing to train our agents. I hope you will allow ACE to assist you again in the future. 

• Review fromAlexandra G

  Date: 05/09/2023

  1 star

  Alexandra G

  Date: 05/09/2023

  Ace Rent a Car has predatory pricing practices and horrible customer service. I emailed with a representative (****) about their Collision Damage Coverage costs not being available anywhere on their website. She refused to pass my concerns along to management. When I called customer service, they transferred me to her intentionally and she hung up on me.

  ACE Rent A Car

  Date: 05/17/2023

  *********, Thank you for your review. We have addressed your concern with our team. We will make sure to further improve our service in the future. We appreciate you voicing your concerns. Kind regards,ACE *************

• Review fromVon G

  Date: 05/07/2023

  1 star

  Von G

  Date: 05/07/2023

  Unsafe, damage tire, not willing to refund money spent on a tire for their car! Major liability issues. Avoid at all cost! I was told "you changed the tire before the car was to be serviced?! Who says such a thing? So you want us to use a unsafe tire to drive hundreds of miles? *** tire had multiple damages that occurred prior to our use. No refund provided. Avoid this scam of a rental, dont put your family in the hands of this awful car rental company!

  ACE Rent A Car

  Date: 05/11/2023

  Hello Von,

  Thank you for taking the time to write to us regarding your recent rental experience. While I do understand your frustration with the charge for the tire replacement, once the vehicle is driven off our lot the tire and windshield become the customers liability. Looking at your account there was no prior notation of tire damage from previous renters. I hope you will allow ACE to assist you again in the future at one of our many worldwide locations. 

  Thank you!

• Review fromMelissa S

  Date: 04/29/2023

  1 star

  Melissa S

  Date: 04/29/2023

  It's been over a month we haven't received our 200$ "security deposit "We called left messages and they won't give us the hold back on the car we rented. We followed all the rules, returned it on time etc. The ace rent a car in ********** ** are lazy and aunprofessional! We had dead mice in the car so they clearly did NOT even clean the car. It was right under the seats we took pictures. I feel like they take advantage of people we booked a car for 6 days and they gave us the economy box tiny car for almost 900$ So why hold peoples security deposits and rip people off giving them filthy cars for the highest 80$ daily rate??? Horrible way to treat your customers. The guy that served us also told my husband straight forwardly..NO to any other type of vehicle because he didnt feel like and was TOO Lazy to be cleaning the ones we were inquiring about....didnt want to give us a bigger car/truck because he was DO NOT rent cars from ACE. They also have b.s charges that pop up later on after returning..Really $900 for less than a week to be treated like that.NEVER Again. They have until Monday to give us our 200$ HOLD back or am taking further action and contacting police etc I don't play with our hard earned money, it's not fair they haven't even called us to tell us anything.There just straight up keeping people's money.ZERO stars

  ACE Rent A Car

  Date: 05/05/2023

  Hello *******,

  Thank you for your feedback regarding your rental experience in **********. I was unable to find your account in our system and we would like to be able to look into this further for you and have you send the photos you have. If you could send us all the information you have from your rental so that we can address this with the location and verify the release of your deposit that would be helpful. You can respond here or email us at ************************************** I hope you will allow ACE to assist you in the future with your rental needs. 

• Review fromMichelle O

  Date: 04/27/2023

  1 star

  Michelle O

  Date: 04/27/2023

  If I could give negative stars, I would. I rented a car from them and paid for their comprehensive insurance plans, the windshield got a small crack due to a rock on the freeway. They said their comprehensive insurance doesnt cover windshield damage even though the **************** law states that it is covered. I put in a claim with my insurance company and now Ace is coming after me for extra fees that my insurance will not cover. I work for a major airline and will make sure everyone to NEVER rent from them

  ACE Rent A Car

  Date: 05/05/2023

  Hello ********,

  Thank you for taking the time to write to us regarding your recent rental experience. The insurance that is provided by the location for comprehensive is collision and liability. We have a separate insurance that covers windshield and tire damage. While I understand the frustrations with the charges and that the insurance you purchased doesn't cover the damage, no additional charges are being charged to your account from ACE. The only charge on top of the rental was the $200 deposit that was taken to cover the cost of the glass. I hope you will allow ACE to assist you whether in ******* or one of our many other locations worldwide. 

• Review fromAdrian F

  Date: 04/27/2023

  1 star

  Adrian F

  Date: 04/27/2023

  We rented a car from these crooks. I personally went around the car and took notes of damage and handed it in.We left the parking garage and I noticed a rock chip in the windshield. We got a call from some claim agency almost three weeks later. The lady at the agency is claiming that we owe them **** dollars . They claim the car will be out for three days to get a windshield. Obviously they didn't check the car before we rented it or they would have caught the windshield. If this isn't fraud I don't know what is!!! Stay away from these clowns this is how they make there money.

  ACE Rent A Car

  Date: 05/05/2023

  Hello ******,

  Thank you for taking the time to write to us regarding your recent rental experience. We do ask customers to review the full vehicle prior to leaving the lot. When the vehicle was returned from the customer prior there were no marks on the windshield. We appreciate our customers and their feedback, the charges for the damage can be worked out through Rockport our claims agency. I hope you will allow ACE to assist you in the future. 

• Review fromCourtney Gomez

  Date: 04/21/2023

  1 star

  Courtney Gomez

  Date: 04/21/2023

  I called to tell them my stroller wheel fell off in the parking lot and they ignored my message and an employee admitted to throwing it in the garbage.

  ACE Rent A Car

  Date: 05/05/2023

  Hell ********,

  Thank you for providing us with your feedback regarding your experience. While I do understand your frustrations with the agent throwing out the wheel, we do have signs all around that state we are not liable for left items. I will be sure this is shared so that the management may speak with their team to handle situations such as this with more customer service. I hope you will allow ACE to assist you again in the future. 

  Courtney Gomez

  Date: 05/05/2023

  Cool. All you had to do was return my phone call. I didnt see any signs about we dont return phone calls.

• Review fromRicardo M

  Date: 04/21/2023

  1 star

  Ricardo M

  Date: 04/21/2023

  Please stay away from this company and especially stay away from their insurance company Rockport Auto Claims. I purchased their insurance so I would have to deal with any headaches. A vehicle swiped the rental while it was parked. Ive been harassed by ************* Claims for the last 8 months. I reported them to BBB and they backed off for a couple months but now they are back at it again. Please for your own well being stay away from both these companies.

  ACE Rent A Car

  Date: 05/05/2023

  Hello *******,

  Thank you for sharing your feedback with us regarding your recent experience with ACE and Rockport Auto Claims. While we understand your frustrations with Rockport reaching out often regarding your case information, I hope you will allow ACE to assist you in the future. We will address this concern with our contacts at Rockport to make sure that this will stop as to not bother you more. Thank you again for your honest feedback. 

• Review fromCherry M

  Date: 04/19/2023

  1 star

  Cherry M

  Date: 04/19/2023

  Only because there's no category lower than one star!This is the worst car rental experience we have ever had.1. When we arrived in *****, the rental agent insisted that we had to buy ACE's liability policy since we had no proof of our own automobile liability insurance policy. We have traveled extensively, have never had to produce proof of liability insurance before. This added $20 per day to the cost of renting the car.2. The rental agent told us that when we inspected the car, we should not record anything that was 'smaller than a credit card.' We found a couple of small scratches and a small ding in the windshield; all were much smaller than a credit card, so we didn't make a note of them.3, One tire constantly lost air, becoming dangerously deflated. When we called ACE, we were advised to 'find a tire store and buy a new tire.'4. Two days after we returned home, we got a bill from ACE for $2,000 for replacing the windshield.Between the insurance scam, the lack of response about the bad tire and the effort by ACE to hold us responsible for the ding in the windshield (although we were acting in reliance on the instructions of ***'s agent), ACE is clearly engaged in unethical business practices that *** amount to consumer fraud.NEVER RENT FROM ACE!!!

  ACE Rent A Car

  Date: 04/28/2023

  ******,Thank you for your review. I show that in our system we have resolved your complaint. Thank you again for the taking the time to share your experience. If we may further assist you please do not hesitate to reach out to ****************************************** regards,ACE *************

  ACE Rent A Car

  Date: 04/28/2023

  ******,Thank you for your review. I show that in our system we have resolved your complaint. Thank you again for the taking the time to share your experience. If we may further assist you please do not hesitate to reach out to ****************************************** regards,ACE *************

• Review fromMegan M

  Date: 04/18/2023

  1 star

  Megan M

  Date: 04/18/2023

  We rented a car for our stay in *************** ** in April. Before we even got to our hotel the air pressure alert was going off and the check engine light then came on. We did not drive the car for the duration of our trip due to that. We called the Ace customer care line and were instructed to call the *************** desk. We attempted to call the *************** Ace desk multiple times during our stay but no one answered due to the flooding that was occurring, which was understandable, but when we arrived to return the car we told the man checking it in that the light had been on. He did not speak clear English and just kept saying the light was no longer on. We took photos of the light being on but customer service will not help us because "we didn't report it when we turned in the vehicle". We attempted to but he said it wasn't on and wouldn't do anything about it.

  ACE Rent A Car

  Date: 04/28/2023

  Hi *****,Thank you for your review about your recent rental experience. If we may be of further assistance with your complaint please do not hesitate to reach out. When you reach out please also provide your ACE confirmation number. This will begin with three letters followed by seven to eight numbers. Kind regards,ACE *************

  ACE Rent A Car

  Date: 04/28/2023

  Hi *****,Thank you for your review about your recent rental experience. If we may be of further assistance with your complaint please do not hesitate to reach out. When you reach out please also provide your ACE confirmation number. This will begin with three letters followed by seven to eight numbers. Kind regards,ACE *************