Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 65 locations, listed below.

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  ACE Rent A Car

  934 E Washington St Indianapolis, IN 46202-3951

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  Aligo Rent a Car

  550 W Hastings St Delta Hotels Downtown Suites Vancouver, BC V6B 1L6

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  Aligo Rent a Car

  15269 104 Ave Inside Sheraton Hotel - Lobby Surrey, BC V3R 1N5

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  Newark Liberty Int'l Airport (Ace Rent A Car)

  408 Carnegie Avenue Newark, NJ 07114

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  Ace Rent A Car

  2200 Rental Car Center Pkw Atlanta, GA 30337

Review Details

• Review fromJesenia H

  Date: 03/27/2025

  1 star

  Jesenia H

  Date: 03/27/2025

  Lets start by if I can give this company negative stars I would! A booked my reservation thru Priceline and my total was supposed to be $99.78 with taxes and fees and unlimited milage. I get there to pick up my rental and the "manager Lucky" tells me I can not get unlimited miles because I'm a ***** resident. OK, no problem, I didn't read that in their policy. Fast forward to me returning the car, I get an invoice for $223.76. I go to the counter and was told I had to speak to the manger Lucky but he was not there and they could not help me with any questions nor concerns. Next day, I go ahead and call Lucky and he basically dismissed me and my questions. I was told Id get a refund for the gas and the roadside assistance since my credit card covered it and the car was returned with a full tank the same way it was given to me. I waited and nothing was refunded. I call a second time and Lucky answers again me wanting answers to my questions and concerns tells me that the taxes Priceline charges me for the rental also have taxes that I need to pay, and that no one told me to return the car with a full tank. He told me to email the billing company and talk to them. I have never received such rude and cruel customer service in all my years of life. No other company that I've rented from before has overcharged me or double charge me for fees that are already covered in the reservation. This company is horrible and are thieves. Lucky needs to learn to speak to people and have wayyyy better customer service skills. I think they need a whole new manger because he *****.

  ACE Rent A Car

  Date: 03/28/2025

  Hi *******, 

  Thank you for taking the time to leave a review about your rental experience at ACE Rent a Car and the customer service you experienced. We want to assure you that our main priority at *** is to provide the best quality service to our customers. We have notified the appropriate team about this matter and will be handling this accordingly. If you have any more questions or concerns, please email us at ************************************* and we'd be more than happy to assist you.

• Review fromBryan F

  Date: 03/26/2025

  1 star

  Bryan F

  Date: 03/26/2025

  The representatives are misleading, he sold us insurance that we already purchase and didn't need!! Then the supposed customer service representative at that location acted as if it was our fault? The opposite of customer service, purely looking out for what's best for their bottom line. Not the customer. What a joke, good to know that's how this company treats vets and first responders. Will be discouraging every connection I have from using ACE.

  ACE Rent A Car

  Date: 03/27/2025

  Hi *****, 

  In our terms and conditions, it states that customers must have full coverage insurance (Collision AND Liability) to rent our vehicles. Third Party and Credit Card companies can only offer Collision Coverage to their customers. If you would like to further discuss our policies, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

• Review fromAngel C

  Date: 03/15/2025

  1 star

  Angel C

  Date: 03/15/2025

  DO NOT RENT FROM THEM!!!!!! The worst rental company I've ever used. I was scheduled to take a Royal Caribbean cruise from ***************, so I arrived a few days early and rented a car from Ace. I was returning my car and didnt realize that I had left my wallet in the arm rest. My wallet had $1900 cash, identification, and nine credit cards. So, I dropped off my rental car at Ace's dropoff at the airport. While in a taxi for less than 10 minutes I realized that I had left my wallet in the rental, so I called them immediately to let them know that I had left my wallet with cash in the vehicle. I turned around immediately and went back to the airport - this whole time was not more than 20minute- to get my wallet. When I arrived the rental car I dropped off had been taken and my wallet STOLEN. This horrible incident of theft caused me to be unable to go on my cruise because I didn't have any identification because it was all in my wallet. Not to mention, I was stranded in another state without cash, credit or identification- a complete nightmare. So, an employee stole my wallet, $1900 in cash, all of identification and nine credit cards which PREVENTED me from taking my cruise which cost over $5000. The worst part of it all was there lack of accountability or empathy.

  ACE Rent A Car

  Date: 03/17/2025

  Hi Angel, 

  Thank you for letting us know about the lost item that was not found at our *************** location. We have notified the appropriate team regarding this matter. We want to assure you that we do take our customers complaints and concerns very seriously. If you have any more questions or concerns, please email us at *************************************************************.

• Review fromNancy D

  Date: 03/11/2025

  1 star

  Nancy D

  Date: 03/11/2025

  Never rent from ACE Rent a Car!! Picking up my car was fine, but they never gave me a rental agreement until I returned the car. I later learned that a spouse as a driver is an added charge which I was not told at pick up. We leave and all seems fine, for us to later experience that the car randomly would not start. I tried calling someone while I had the rental to sit on hold for over an hour each time with no one coming to the phone. I reported the mechanical issues when I took the car back and they tried to offer me a 10% discount on a future rental Why on earth they would think I would rent form them again, is beyond me. They are a RIP OFF!! I will spend the extra money with Budget so I can ensure my car is going to run right and that they provide me all the information UP FRONT!!!

  ACE Rent A Car

  Date: 03/12/2025

  Hi *****, 

  After looking further into this matter, we can see that you have contacted Corporate to open up an investigate. Our agent informed you that they reviewed it with the location and our terms and conditions online are clear: All additional drivers are subject to a $12.99 per day, per driver Additional Driver fee. Spouses are considered additional drivers and are subject to fees. They did also offer a future discount due to the mechanical issues. At this time, all charges are valid, and no refunds will be issued. 

• Review fromAngie M

  Date: 03/10/2025

  1 star

  Angie M

  Date: 03/10/2025

  This rental company is a joke. Stay away at all costs. Their car battery died 2 x in 3 days and Im stuck on the highway and the offer no help. And Im about to miss my flight and still no help offered. Not their problemDO NOT RENT FROM ACE. ************************************.

  ACE Rent A Car

  Date: 03/11/2025

  Hi *****, 

  Thank you for letting us know about the rental experience you had at our *************** location and the battery malfunction that occurred during your rental. We want to assure you that we have notified the location about your complaint, and we will be making sure all vehicles are fully inspected before putting it back on the lot. If you have any more concerns or questions, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

• Review fromAndrew G

  Date: 03/05/2025

  1 star

  Andrew G

  Date: 03/05/2025

  Total bait and switch scam, I was charged $300 more than the original "Total amount". **************** never reached back out to me about multiple charges that were added. The employee at the store lied right to my face. Basically robbed me. I will use Enterprise or a more reputable company from now on. DO NOT USE THIS BUSINESS trust me.

  ACE Rent A Car

  Date: 03/06/2025

  Hi ******, 

  The price you see online is for the vehicle itself, it does not include the refundable security deposit and additional add-ons like insurance (if needed), toll pass, pre-paid fuel, etc. Unfortunately, we do not see any record of you contacting us through your email, ******************* If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), we'd be more than happy to assist you.

• Review fromJosh M

  Date: 03/01/2025

  1 star

  Josh M

  Date: 03/01/2025

  Rented a car from *** for a business trip. When I got in to pick my car up it was late at night after traveling all day. ****** at the desk asked me if I had insurance, and I said my company has rental insurance and instructs out of town employees to not pay for insurance. The man told me I couldn't rent a car unless I provided insurance information. Keep in mind this was late on a work night and I had no information on the insurance to provide him, with no way to get it, because I've never needed it since rental insurance is OPTIONAL.Not wanting to get stranded late on a Monday without a car after being told "I can't give you a car unless you have insurance" they pressured me into paying for their insurance. Which I did just to get the car and get out of there since I was exhausted. After reaching out to my company's HR they asked me to reach out to ACE to lodge a complaint over being forced to get insurance when I shouldn't have had to and to see if I could get a refund. I did, and eventually their "customer support" (lol) told me they would not be refunding because they require insurance from renters per their Terms and Conditions so the charge was accurate. I re-reviewed the T&Cs and behold, it only says renters outside the ** or who are local are required to provide insurance; neither applied to me. When I responded and pointed this out they stopped responding and never got back to me. They're scammers and will use underhanded methods to squeeze money - and won't admit they were wrong even when presented with proof from their OWN WEBSITE.Also, on my rental receipt, it shows I signed for a $12.99 daily toll fee (which I did) but was charged $13.99 a day. When I pointed this out they also said I was "charged appropriately" but wouldn't acknowledge or address that what they present to you at checkout - and what you sign for - says one amount but they charge you a different amount. Terrible company and I've made sure no one traveling for my company uses them.

  ACE Rent A Car

  Date: 03/04/2025

  Hi ****, 

  We want to assure you that a ticket has been created, and our agents are currently working on this case. We will be in touch as soon as we receive any updates. In the meantime, if you have any questions or concerns, please feel free to email us at ************************************* and we'd be more than happy to assist you. 

• Review fromBen

  Date: 02/26/2025

  1 star

  Ben

  Date: 02/26/2025

  We found Ace through Priceline. The website said it would cost an estimated $42 for our 2-day trip to *******. It cost us an extra $200. They charged us for insurance we didn't want or need, and they didn't give us a choice if we want it. When we called them to question the charge, they were extremely nasty and wouldn't help and simply hung up. We ended up disputing but lost the dispute, since *** claimed we signed the documents. I wouldn't recommend Ace to anyone; their customer service is garbage and their charges are fictitious. Whoever heard of a mileage charge? We drove a mere 150 miles with the car and got charged a mileage fee. They charged us a flat $35 fee for tolls, when the cost of the tolls was about $5. These people are a bunch of crooks and no one should ever use them.

  ACE Rent A Car

  Date: 02/27/2025

  Hi Ben, 
  The price you see online is for the vehicle itself. It does not include the refundable security deposit and additional add-ons like insurance (if needed), toll pass, pre-paid fuel, etc. After looking further into your reservation, we can see that you did not provide your own full coverage insurance at the time of pick up, which is a requirement to have to rent our vehicles, and you added a toll pass to your vehicle. These additional add-ons are not included with the base price of the vehicle by itself. If you would like to further discuss the charges made for your reservation, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

  Ben

  Date: 03/09/2025

  That is inaccurate. I was never informed I was getting charged for insurance. Your agent simply asked me I planned on travelling out of state and I said no. The word insurance wasn't mentioned and why would I pay for insurance if I had? As far as tolls are concerned, the agent told us they take care of that. i never dreamt I would be charged a $35 toll fee for a few dollars worth of tolls. I thought the car rental is charged for the tolls and they pass it on to the customer who reimburses them - which was the case last time I rented a car. It makes no sense to charge me a mileage fee - how do you drive a car without driving miles in it? What else is the rental for?! You refused to help me when I called, so I felt compelled to post my experience in a public forum in the hopes that others will read it and not get stuck with a bunch of crooks the way I was.

• Review fromrick t

  Date: 02/22/2025

  1 star

  rick t

  Date: 02/22/2025

  Ace Care Rental in ****** is the WORST possible choice is if you are going to need an airport rental. And just BEWARE, their Insurance that they will require will not even cover your damage to another car. I know, I am the owner of the other car. Matter of fact, ACE does not even have insurance - they say they are 'self-insured'. Please check out all the reviews about ACE RENTALS. They seem to have someone employed to follow up on bad reviews with the "we care, please contact customercare..). Then they follow this by writing a good review under an assumed name. Believe me, I've tried customer care. ****. No knowledge. Etc.OR..GO WITH ACE RENTALS and RUIN YOUR COLORADO VACATION. You were warned.

  ACE Rent A Car

  Date: 02/24/2025

  Hi ****,
  We require all of our customers to have full coverage insurance (Collision and Liability) to rent our vehicles. We can see that you did contact us and our agent informed you that we can not handle any open damage claims. You must contact our claims partner, Alternative Claims, for further assistance. 

  rick t

  Date: 03/01/2025

  Oh, I have contacted your 'alternative claims' department....Only for them to not follow up. 3 weeks later, I am now still dealing with this, with your people still dragging their feet, and trying to get out of covering MY rental compensation - funny, since you are a rental company with nothing available, and needing Enterprise, a respected company to pick up your slack. Please respond to this - I'll be happy to elaborate. Have a nice day.

• Review fromM. G.

  Date: 02/09/2025

  1 star

  M. G.

  Date: 02/09/2025

  Horrible experience. We found ace through *********** and thought we had found an affordable rental car service. Upon picking up our car, ACE had added about $150 extra to our bill. We asked them to please remove any extra insurance, which they agreed to. When we returned the car on Sunday, they said they could not remove the insurance charge and I could try to dispute over email. Besides not getting our money refunded, the staff was rude and unhelpful and the car itself was in poor condition. The car was in perfect condition on the outside, but stained and very worn on the inside. This wouldnt have been an issue if it was as cheap as we originally thought, however, with the extra charges bringing our total cost up to about $350 for 3 days, this was horrible. Do not rent from here.

  ACE Rent A Car

  Date: 02/11/2025

  Hi ******, 
  
  The price you see online is for the vehicle itself. It does not include the refundable security deposit and additional add-ons like insurance (if needed), toll pass, pre-paid fuel, etc. In our terms and conditions, it means that customers must have full coverage insurance (Collision AND Liability) to rent our vehicles. Customers may use their own personal coverage, but they do need to provide their declaration page stating that specific coverage and that it covers rental vehicles. Thank you for informing us about the condition of the rental vehicle you received and will be making sure our locations fully inspect all vehicles before putting them back on the lot. If you would like to further discuss our policies or charges made to your account, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

   

  M. G.

  Date: 02/15/2025

  I understand that, its that we asked for it to be removed and the woman helping us agreed to take it off, but then it was added back on upon returning our car. When we reminded them of this conversation, they denied our request. Terrible customer service. I have already corresponded with your team via email and they would not refund us, they only said we could have a voucher for rent a car again, which means nothing because I will never use you again.