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Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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ACE Rent A Car has 65 locations, listed below.

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    Customer Review Ratings

    2.06

    Average of 305 Customer Reviews

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    Review Details

    • Haofeng F

      Date: 02/08/2025

      Haofeng F

      Date: 02/08/2025

      *** is a awesome!very good service. Very nice! Helped me a lot to solve my problem when I cancel my appointment by accident

      ACE Rent A Car

      Date: 02/10/2025

      Hi Haofeng, 
      I'm happy to hear that our agent, ***, provided you with great customer service during your ********************** experience at ACE Rent a Car and helped resolve your problem regarding you canceling your reservation by accident. Thank you for taking the time to show your appreciation for all their hard work, and we hope to see you again on your next big trip. 

    • Allen C

      Date: 01/21/2025

      Allen C

      Date: 01/21/2025

      Very very nice and a good driver for that part of the city!

      ACE Rent A Car

      Date: 01/22/2025

      Hi *****, 
      Thank you for taking the time to leave a kind review about how our shuttle driver was nice and very good during your transportation to our ACE Rent-a-Car office. If you would like to further discuss your rental experience at ***, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

    • Janice S

      Date: 01/13/2025

      Janice S

      Date: 01/13/2025

      I thought everything was good. Found a $17 per day rate and checked my credit card, credit cards advise declining their insurance. So I went to pickup a rental car, The rental car agent told me they need a declaration of insurance. Is that proof of insurance that I keep in the glove box, in my car? I don't carry that in my wallet. I had to buy their insurance, $30, which negates the credit card protection. Ace car rental is a RIP off. So, $17 turned into $47. I will never use Ace car rental again.

      ACE Rent A Car

      Date: 01/14/2025

      Hi ******, 

      In our terms and conditions, it does state that customers may use their own personal coverage, but they do need to provide supporting documents at the time of pick up. An example of a supporting document is a declaration page that states you have full coverage insurance (Collision and Liability) and that it covers rental vehicles. If you would like to further discuss this matter, you can always reach us by email at ************************************* or by phone at ************ and we'd be more than happy to assist you. 

    • J. G.

      Date: 01/12/2025

      J. G.

      Date: 01/12/2025

      Don't rent from this company...ace rental at ***** international! They are 100% in the business of ripping people off. Total false advertising and waste of time. When I arrived to pick up my rental, I was informed that I needed a physical copy of a utility bill. Why? Who knows. But this was not disclosed/communicated anywhere when I booked. They wouldn't allow me to pull up my account/bill online and insisted it had to be a physical copy from TECO (again makes no sense especially when most people get their bills paperless). Maybe if I was trying to pay with a debit card but I have very good credit and paying with a credit card that also covers insurance on a rental. They also charged for mileage if you were renting local! What a scam and so frustrating. This was bad bad bad business

      ACE Rent A Car

      Date: 01/14/2025

      Hi *****, 

      In our terms and conditions under "Local Renter Requirements", it states that " All local renters must present a current utility bill in their name with the address that is listed on their license. A utility bill is water, electric or cable. We do not accept cell phone bills as a utility bill. Debit cards will not be accepted for local renters. Local renters are also restricted from renting Premium cars, sports cars, or luxury vehicles." If you would like to further discuss our policies, you can always reach us by email at ************************************* or by phone at ************ and we'd be more than happy to assist you. 

      J. G.

      Date: 01/18/2025

      This rule is absolutely ridiculous and I will once again REPEAT what I said that I would NEVER rent from ace nor would I recommend renting from here due to the discrimination of local residents. I do NOT care this is absolutely unfair

    • Sk K

      Date: 12/01/2024

      Sk K

      Date: 12/01/2024

      The worst experience among all rental car companies. They kept me waiting for their shuttle for more than 40 minutes at the airport.

      ACE Rent A Car

      Date: 12/03/2024

      Hi Sk ka, 

      Thank you for informing us about the long wait you experienced for our shuttle service. We want to assure you that our main priority is to provide the best quality services to our customers and will be handling this matter accordingly. Your review is truly appreciated because it helps bring insight into how our business is operating and what areas we need to improve on. 

    • Joseph P

      Date: 12/01/2024

      Joseph P

      Date: 12/01/2024

      My experience with Ace Car Rental was incredibly frustrating. When I arrived at Ace to pick up my rental, they had no vehicle available for me. Since it was the night before Thanksgiving, no other rental agencies had cars either. Left without options, I had to take a taxi for a 102-mile trip to my brothers house, finally arriving at 1 ****** make matters worse, when I called for a refund, I was informed that the insurance I purchased for the rental carwhich I never even usedwould not be refunded. While I understand that unexpected issues can arise, refusing to refund insurance for a car I never drove is beyond unreasonable. This was by far one of the worst customer service experiences Ive ever had.

      ACE Rent A Car

      Date: 12/03/2024

      Hi ******, 

      If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), we'd be more than happy to look further into this for you and provide you best possible service. 

    • Rick F

      Date: 11/28/2024

      Rick F

      Date: 11/28/2024

      Terrible! Scam! Rented a vehicle even received a text message confirming when we land that the vehicle is available. We get to the rental car center and are told they are overbooked and dont have a car for us. But just happen to have a shuttle, waiting to a sister company downstairs for a vehicle that is double the price of what they quoted. For the same car. Stay away from this place. Of course with no cars available at any company we had to take The rental in the middle of the night. They drove us to a terrible part of town with no way back unless we took the other vehicle. Stay away from this company!

      ACE Rent A Car

      Date: 12/02/2024

      Hi ****, 

      If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), we'd be more than happy to look further into this for you. We want to assure you that our main priority is to provide the best quality service to all of our customers when they rent through ******************.

    • Nataliya Z

      Date: 11/27/2024

      Nataliya Z

      Date: 11/27/2024

      I would like to share the great experience I had with this company. They are very professional, understanding, and caring. They always provide newer and very clean cars compared to other companies. I am a returning customer and have been using their services for years.I have to give special thanks to ****** ******** and Naj. They take such great care of their customers. I am so happy to rent a car from this amazing company and receive such special attention. I will always return here!

      ACE Rent A Car

      Date: 12/02/2024

      Hi ********, 

      I'm happy to hear that you had a great rental experience at ACE Rent a Car and our staff were very professional, understanding, and caring during your process. Thank you for taking the time to acknowledge ****** ******** and Naj for how much they took great care of you, and we cannot wait to see you again soon. 

    • David M

      Date: 11/27/2024

      David M

      Date: 11/27/2024

      I rented with ACE via Expedia. I bought insurance from *******, just in case. I was rushed through the check in process. Didn't really get a chance to look at the car since it was 11:30 at night. Plus I bought damage insurance through ******* ****** so I thought I was covered. I return the car afew days later and there is a small scratch on the lower back bumper. They filed a claim with *** for repairs. Weeks later, I get a bill for $250 as an administrative fee, plus $10 service fee. Their henchmen, KMS Claims, said the insurance wouldn't pay the administrative fee and I must pay it, per the contract "fine print". At first, I thought I was getting a decent deal on the rental. Now, I am paying more than had I gone through any other agency. *** and their sister company, *** are shysters. DO NOT RENT FROM ACE RENTAL CARS.

      ACE Rent A Car

      Date: 12/02/2024

      Hi ****, 

      In our terms and conditions, it does state that customers must have full coverage insurance to rent our vehicle (Collision and Liability). The insurance you bought through a third party only covers the Collision portion of the insurance requirement. If you would like to further discuss our policies, you can reach us by email at ************************************* or by phone at ************.

    • Nechole Y

      Date: 11/21/2024

      Nechole Y

      Date: 11/21/2024

      I would give them less if I could. Never use this company they denied me a car after taking my money because I didn't have my return ticket which I 2as getting the next day. They **** and are evil

      ACE Rent A Car

      Date: 11/25/2024

      Hi *******, 

      Thank you for taking the time expressing your concerns regarding the charges made to your reservation. If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), we'd be more than happy to take a further look into this matter. 

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