Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 65 locations, listed below.

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  ACE Rent A Car

  934 E Washington St Indianapolis, IN 46202-3951

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  Ace Rent A Car Presque Isle

  113 Parsons St Presque Isle, ME 04769

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  Ace Rent A Car Northern Maine Regional Airport

  650 Airport Dr Presque Isle, ME 04769

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  Aligo Rent a Car

  426 5300 No. 3 Rd Richmond, BC V6X 2X9

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  Aligo Rent a Car

  8750 204 St Holiday Inn Express - Lobby Langley, BC V1M 2Y5

Review Details

• Review fromAndrei N

  Date: 10/03/2024

  5 stars

  Andrei N

  Date: 10/03/2024

  Naj was very helpful made the whole process easy and smooth

  ACE Rent A Car

  Date: 10/04/2024

  Hi ******, 

  I'm happy to hear that Naj was very helpful during your rental experience at ACE Rent a Car and made your entire rental process easy and smooth. Thank you for taking the time to leave a kind review about his hard work and we hope to see you again on your next big trip.

• Review fromMikah M

  Date: 10/02/2024

  1 star

  Mikah M

  Date: 10/02/2024

  They hoodwinked me. *Don't reserve "Supplier's Choice" with them or they will do it to you too!I reserved a Supplier's Choice rental car for Sep. 20 - 30 for a grand total of $279.59, via Priceline. I've done this many times and gotten anything from an Economy car to a Minivan. When I arrived at ACE RENT A CAR, there were 3 human employees sitting behind their desks, not helping anyone, and they told me to "Go to Zamir," which was an iPad and a video customer service agent. ***** told me the only available vehicles were their 15-passenger vans covered in ACE RENT A CAR window covers.I said, "You're joking, right?"HE said that was all they had available, or "You can upgrade for just $17.""It that $17 total or $17 per day?" I asked."Total," he ******* I agreed and waited 30 minutes for my car. Then one of the 3 employees handed me my paperwork and they added $17.99 per day. I went back to ***** and told him he lied to me. He said it was all on video, so I asked to see the video. He said I needed to ask his Manager for the ******** I went to one of the 3 employees, who told me there wasn't a Manager there, and gave me a number to call. I immediately called that number, and it was a general **************** number, who said all they could do was note my concern, and someone would get back to me. And that I could leave a voicemail for the Manager. I did ***** this point, the whole check-in process had taken an hour and I was late for my meeting, so I had no option but to use the $17.99 additional they charged me per day for 10 days. This was a Friday, so I tried the Manager again on Monday. Same deal. Not an actual Manager of the location. Just a general **************** who said, "We already noted your Escalated case, and someone will get back to you."It's now been 12 days since my initial voicemail and 8 since my 2nd voicemail. No one has gotten back to me.This seems like a scheme they pull on people who reserve "Supplier's Choice."Avoid them.

  ACE Rent A Car

  Date: 10/04/2024

  Hi *****,
  Thank you for taking the time to share your rental experience at our ACE location at ***. Our main priority is to provide the best service to our customers and we will be personally looking into this for you. We will be in touch to further discuss this matter and answer any questions you might have regarding our policies or concerns. -ACE Customer Care Team

• Review fromKelly E

  Date: 10/01/2024

  1 star

  Kelly E

  Date: 10/01/2024

  Based on these reviews, I guess we dished a bullet. Went to pick up the minivan I had reserved with my husband listed as the driver. We were told that they needed a utility bill in his name for our home address which is also on his drivers license. Then they proceeded to tell us that it was 150 mile limit per day and that the car couldnt leave the state. I made my reservation with Priceline and there was no mention that the vehicle couldnt leave the state and the reservation said unlimited mileage. Ive never heard such absurdity! I will absolutely never use this company again.

  ACE Rent A Car

  Date: 10/02/2024

  Hi *****, 
  It does state in our terms and conditions under "Local Renter Requirements" that all local renters must provide a utility bill at the time of pickup and only receive 150 miles per day. If you would like to further discuss our policies, you can reach us by email at ************************************* or by phone at ************.

• Review fromDr Nick F

  Date: 10/01/2024

  1 star

  Dr Nick F

  Date: 10/01/2024

  I would never use Ace rental again. The gentleman at the counter indicated they had a car ready and said would you like this car? I said yes ended up charging me over $130 for the upgrade. He stated they were running behind and never said it would be an upgrade Use a different rental agency they are not

  ACE Rent A Car

  Date: 10/02/2024

  Hi ****, 
  I want to assure you that our main priority at ACE Rent a Car is to provide the best service to our customers. If you could please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) or call us at ************, we'd be more than happy to look into this for you and assist. 

• Review fromCarolina S

  Date: 09/20/2024

  1 star

  Carolina S

  Date: 09/20/2024

  They didnt honor my reservation. They told me they had given my car to another person. I had reserve 7 seater car due to kids and car seats. They said all we have is a 5 seater car. One of the kids was not able to be on their car seat because there was no space. So I paid more for the 5 seater I was given because the minivan online was more expensive. But when youre out of state you have no choice. Id stay away. Ive used Dollar, Enterprise, ***** and never had this issue.

  ACE Rent A Car

  Date: 09/23/2024

  Hi Carolina, 
  Thank you for informing me about our ACE location not honoring your reservation and I want to assure you that our main priority is to provide the best service to our customers. If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), I'd be more than happy to take a further look into this matter and see what we can do for you. 

• Review fromRonald P

  Date: 09/19/2024

  1 star

  Ronald P

  Date: 09/19/2024

  We vacationed an Maui and rented a car from Ace. The original reservation was for 6 days. The night of Day two we realized that the minivan we had was infested with ROACHES. Went to get into the van for dinner after dark and when we opened the door they scattered all over the floors and cup holders. We refused to get back into the van and had to resort to ****'s for the evening. I contacted them the next morning and let them know I'd be returning the van early and that the vehicle was filthy. Upon arrival despite the 30 mile drive and time taken out of my day AND the van being infested with roaches the agent said that I'd be charged for two days and if I didn't return the car with full tank of gas I would be charged.I called the customer service number and wrote an email asking to be refunded for the two days charged and the fuel cost. I was told that because I put miles on the car AND roaches in rental cars is beyond their control and common in ****** they would not be able to approve a refund.

  ACE Rent A Car

  Date: 09/20/2024

  Hi ***, 

  Thank you for informing me about the condition of the rental vehicle you received at the time of pick up and the ***** infestation. If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), I'd be more than happy to look further into this for you and see how can assist you. 

  ACE Rent A Car

  Date: 09/20/2024

  Hi ***, 

  Thank you for informing me about the condition of the rental vehicle you received at the time of pick up and the ***** infestation. If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), I'd be more than happy to look further into this for you and see how can assist you. 

  ACE Rent A Car

  Date: 09/20/2024

  Hi ***, 

  Thank you for informing me about the condition of the rental vehicle you received at the time of pick up and the ***** infestation. If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), I'd be more than happy to look further into this for you and see how can assist you. 

  ACE Rent A Car

  Date: 09/20/2024

  Hi ***, 

  Thank you for informing me about the condition of the rental vehicle you received at the time of pick up and the ***** infestation. If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), I'd be more than happy to look further into this for you and see how can assist you. 

• Review fromErin B

  Date: 09/18/2024

  1 star

  Erin B

  Date: 09/18/2024

  I booked this pay-at-the-counter via Priceline for $145.28. My credit card was billed $397.68. HUGE DIFFERENCE. I have never experienced this with any other rental car company before. I sent this to customer service after the trip, was talked i circles for months, then received an email that said, we cannot refund you anymore as this has been months since the trip and the information I just requested wasn't provided within that timeframe (to which, it was, they were just talking me in circles to avoid refunding their errors). We arrived late in the evening with a 2.5 year old on the verge of a meltdown, so I just trusted the counter person to do her job correctly. DO NOT DO THIS. They would not let me pay and my friend drive because the name on the card didn't match the driver. So we had to add an additional driver charge of $12.99 per day. All because I wanted to use my Delta AMEX to have double-protection. We stood there both with our insurance information (both more than enough of a policy to cover this), but were charged liability insurance at $19.99 per day without being told she did this or without an option of what to choose. There was a daily adjustment fee of $30 added, but it doesn't appear in the total. Except, when you run the *****% airport access fee, they added this $30 in so the charge was larger. I literally cannot match the 7% sales tax to any of the numbers on the bill - even using solver in Excel. It is a made up number, so I cannot tell if it includes items it shouldn't such as fuel surcharge - which should already be taxed. I do not recommend this company. They are using you. Use another - use one that let's you check-in yourself prior to arriving and you just pick the keys up, such as Hertz or Dollar. No issues, overcharges or oversights with them what so over.

  ACE Rent A Car

  Date: 09/19/2024

  Hi ****,

  The price you see online is for the vehicle itself. It does not include the refundable security deposit and additional add-ons like insurance (if needed), toll pass, pre-paid fuel, etc. After looking further into this matter, I can see that you offered only your insurance card, but it does state in our terms and conditions that customers must provide supporting documents (declaration page) stating they have full insurance coverage. Meaning, it must show you have collision and liability coverage as well as if it covers rental vehicles. The insurance your credit card provides only covers collision, and you need both collision and liability coverage to rent your vehicles. If you would like to further discuss our rental process or policies, you can always reach us by email at ************************************* or by phone at ************.

• Review fromSteven R

  Date: 09/12/2024

  5 stars

  Steven R

  Date: 09/12/2024

  ****** is the best . Thanks for her help. Drivo has nice clean cars.

  ACE Rent A Car

  Date: 09/13/2024

  Hi ******, 

  I'm happy to hear that our agent, ******, was the best during your rental experience at ACE and you were satisfied with the vehicles we had at Drivo. Thank you for showing appreciation and we hope to see you again on your next big trip. 

• Review fromAllan T

  Date: 09/04/2024

  5 stars

  Allan T

  Date: 09/04/2024

  ****** was very helpful my experience was great rented for my birthday.... awesome!

  ACE Rent A Car

  Date: 09/06/2024

  Hi *****, 
  I'm so happy to hear that our agent, ******, was very helpful during your rental experience and made your time with us enjoyable. Thank you for trusting ACE Rent a Car to provide a special vehicle for your special birthday, and we look forward to serving you again soon. 

• Review fromyu fei s

  Date: 08/31/2024

  1 star

  yu fei s

  Date: 08/31/2024

  I was at ACE!I am waiting the line almost an hour.And he told me, they will collect deposit $1000. (Point: There is an additional charge of about $700 at ACE. So total charge $754 on wisecars website +$700 at ACE+ $1000 collect deposit =$2454!)Also, I was asking the front desk, it will refund? He told me, they wouldnt charge, and he will note on this appointment.I contacted wisecars. they spoke According to them, this reservation was a no-show, and they will be billing Wisecars for this reservation.Because we are getting charged for this booking, we will not be able to offer you a refund.And I tried credit card dispute, I still not ***********, I WILL TRY SMALL CLAIM.

  ACE Rent A Car

  Date: 09/03/2024

  Hi, 

  If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) or call us at ************, we'd be more than happy to look further into the deposit that was charged on your card and the refund you were requesting.