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Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ACE Rent A Car has 65 locations, listed below.

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    Customer Review Ratings

    2.05

    Average of 306 Customer Reviews

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    Review Details

    • Eduard N

      Date: 07/27/2024

      Eduard N

      Date: 07/27/2024

      *** and ******* are very good and fast , thanks for great service

      ACE Rent A Car

      Date: 07/29/2024

      Greetings ******,
      I appreciate your positive feedback about our New York team. *** and ******* will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.

      Thank you, 

      ACE Customer Care

    • Jamese V

      Date: 07/24/2024

      Jamese V

      Date: 07/24/2024

      ****** and ***** at the desk, provided me with quick and efficient help. I was even able to choose between three different car options which has never happened with other rental companies. They explained the whole process from A-Z giving me peace of mind and no surprises on the contract. I look forward to renting again in the future. Thank you

      ACE Rent A Car

      Date: 07/25/2024

      **********************,
      I appreciate your positive feedback about our New York team. ****** and ***** will be thrilled to hear about the great experience they provided you with and the selection of vehicles. I look forward to seeing you again soon.

    • Linden P

      Date: 07/24/2024

      Linden P

      Date: 07/24/2024

      ****** and ******* was excellent at their job well professional

      ACE Rent A Car

      Date: 07/25/2024

      Greetings Linden,
      I appreciate your positive feedback about our New York team. ****** and ******* will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.

    • Jennifer E

      Date: 07/23/2024

      Jennifer E

      Date: 07/23/2024

      What a wonderful experience to rent a car from your location I was greeted with a warm smile, and the customer service was an A+. Thank you to ****** and *** for being so patient and answering all my concerns, will definitely be renting from here again.

      ACE Rent A Car

      Date: 07/24/2024

      Hi ********, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful ****** and *** did in helping you. I look forward to assisting you on future rentals whether in ******** or one of our many other locations. If youre not an ACE member already, I recommend signing up for free at *********************************************** to earn points on rentals that you can use toward future trips. 

      Thank you, 

      ACE Customer Care

    • Bre S

      Date: 07/16/2024

      Bre S

      Date: 07/16/2024

      ********** was very kind and helpful with my rental. Service was quick and easy.

      ACE Rent A Car

      Date: 07/17/2024

      Greetings Bre,
      I appreciate your positive feedback about our Newark team. *** will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.

    • renfang c

      Date: 07/13/2024

      renfang c

      Date: 07/13/2024

      I booked and pre-paid for a car through a third party online from ACE Rental Car at ***************, **, and picked up the car on March 20, 2024. I informed the staff that I would use my own insurance and provided my insurance company name. I was charged a deposit of $188.83, which the staff explained would be refunded after returning the car. They did not mention any insurance charge at all. I understood that I would pay $11/day for the Sunpass. The staff asked me to sign everything on a tiny screen that I could not read at all.Unfortunately, I did not receive any refunds when I got my credit card bill. I called ACE, and the representative asked me to file a dispute through the credit card company since they had closed the account. Even after I provided ACE with the proof of insurance as requested through the credit card company, *** still denied the refund.Please refund me. ACE should not charge customers against their wishes. Any additional charges should be clearly communicated to the customer. To lie or hide charges is unacceptable.

      ACE Rent A Car

      Date: 07/15/2024

      Hello *******, 

      Proof of insurance must be provided at the time of rental showing you have collision and liability insurance that covers a rental vehicle. You do see what is being signed for at the time as well as you do get a breakdown of the charges before leaving the location. Unfortunately, no refund will be awarded as the contract is closed and the charges were signed for. 

      Thank you

    • Tatiana M

      Date: 07/12/2024

      Tatiana M

      Date: 07/12/2024

      I would do 0 stars. They keep charging my card because of a glitch then when I call nobody is helpful but theyre very defensive and rude. The location doesnt know the phone numbers to the customer service. Theyre really rude. Im still waiting for them to rectify this issue.I had to call my bank. The billing department said they cant find the charge even though I see it and sent screenshots. HORRIBLE CUSTOMER SERVICE AND SHADY PEOPLE!

      ACE Rent A Car

      Date: 07/15/2024

      Hello *******, 

      Thank you for reaching out regarding the charges to your account. Reviewing your account there is only one charge outstanding which is for the rental amount. There are no other charges outstanding to your card. 

      Thank you

    • Olivia W

      Date: 07/11/2024

      Olivia W

      Date: 07/11/2024

      Stay away from the ************************************************* location. I rented a car. The customer service agent was dismisive.rude and nasty for no reason. Wasn't helpful at at. I informed her that I would be traveling for business in *******, and parts of ***********. At that moment I feel like she should have notified me of a fee. I didn't read my agreement nor did I see any signs posted to inform me. I call their CS and received a unprofessional reply..

      ACE Rent A Car

      Date: 07/12/2024

      Good Morning ******, Thank you for bringing up your concern with the customer service you received so that this may be addressed directly. Regarding the fee you received, this is not only listed at the location and on your rental agreement but also in our terms and conditions available prior to booking. I hope we will be able to assist you on your future ACE rental whether in ******* or one of our many other locations. 

    • Jonathan A

      Date: 07/08/2024

      Jonathan A

      Date: 07/08/2024

      I arrived just as They were closing and I worked with *** and ****. They did a fantastic job helping me get away before they closed.

      ACE Rent A Car

      Date: 07/09/2024

      Greetings ********,
      I appreciate your positive feedback about our Brooklyn team. *** and **** will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.

    • Sa B

      Date: 07/08/2024

      Sa B

      Date: 07/08/2024

      *** and **** helped me a lot. They are really good

      ACE Rent A Car

      Date: 07/09/2024

      Greetings Sa,
      I appreciate your positive feedback about our Brooklyn team. *** and **** will be thrilled to hear about the great experience they provided you with. I look forward to seeing you again soon.

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