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Business Profile

Auto Rentals and Leasing

ACE Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ACE Rent A Car has 65 locations, listed below.

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    Customer Review Ratings

    2.05

    Average of 306 Customer Reviews

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    Review Details

    • Ali M

      Date: 07/01/2024

      Ali M

      Date: 07/01/2024

      Great service from ******* Very detailed and nice Helpful Informative

      ACE Rent A Car

      Date: 07/02/2024

      Greetings ***,
      I appreciate your positive feedback about our Brooklyn team. ******* will be thrilled to hear about the great experience he provided you with. I look forward to seeing you again soon.

      Thank you

    • KM D

      Date: 06/30/2024

      KM D

      Date: 06/30/2024

      ***, was phenomenal and efficient. Very kind young person.- K M D

      ACE Rent A Car

      Date: 07/02/2024

      Greetings KM,
      I appreciate your positive feedback about our Newark team. *** will be thrilled to hear about the phenomenal experience he provided you with. I look forward to seeing you again soon.

      Thank you

    • Shirin G

      Date: 06/29/2024

      Shirin G

      Date: 06/29/2024

      Amazing **************** as always, provided by *** and Naj , as well as easy paperwork and best rates, wide range of available cars! Highly Recomended!Well done to the whole team! Thanks

      ACE Rent A Car

      Date: 07/02/2024

      Hi ******, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful *** and *** did in helping you. I hope you will allow ACE to assist you on future rentals whether in *************;or one of our many other locations.

      Thank you

    • Dina B

      Date: 06/24/2024

      Dina B

      Date: 06/24/2024

      Upon arriving ******* was very friendly and helpful. He checked me in quickly and it was a very easy process. He was very knowledgable and offered me insight for the future. I appreciate his kindness and excellent work ethic. Thanks *******! Cant wait to come back again as a repeating customer because of you!

      ACE Rent A Car

      Date: 06/25/2024

      Good Afternoon ****, I am happy to hear that your rental experience in ******** was great. I love to hear how wonderful our staff, specifically ******* did in helping you. I hope you will allow ACE to assist you on future rentals whether in ******** or one of our many other locations. 


    • Salome G

      Date: 06/23/2024

      Salome G

      Date: 06/23/2024

      Amazing customer service . Explained to me my options overall amazing !

      ACE Rent A Car

      Date: 06/25/2024

      Hi ******, I am happy to hear that your rental experience was amazing. I love to hear how wonderful our staff did in helping you. I hope you will allow ACE to assist you on future rental needs. 

      Thank you,

      ACE Customer Care

    • Jayme M

      Date: 06/21/2024

      Jayme M

      Date: 06/21/2024

      ACE Rent-a-Car feels like a SCAM from start to finish. I rented a car from ACE at *** airport in September 2023. My first bad sign was when the guy at the counter told me I needed insurance . . . I told him I had already bought insurance online. He "couldn't find" a record of it until I produced an email showing him the confirmation. Then, he told me I needed an additional kind of insurance. I was highly skeptical but didn't want to fight and just wanted to get out of there, so I went ahead paid for it. That was Strike 1.SIX MONTHS AFTER THE ***** I was contacted by *** telling me I now owed them $140 for a parking ticket I'd allegedly incurred. I never had any indication of said ticket until that moment. I tried contacting them to ask questions but was directed to an email that never replied to my queries.Again, not wanting to fight, I mailed a check to the address requested. That was Strike 2.Then THE CHECK WAS RETURNED TO ME as "undeliverable." I took a photo of the returned mail and emailed it to them, letting them know I had tried and now considered the matter closed. They had the gall to answer me (for the first time!) and say: "Oh, sorry, there's a different address you need to use." Um, no, you should have given me the correct address the first time!! That's Strike 3, YOU'RE OUT, and you're not getting any additional money from me.AVOID AVOID AVOID this company. Total incompetence, and they will try to milk you and scam you for every additional ***** they possibly can. I have so little trust in them and this situation that I have contacted a lawyer.

      ACE Rent A Car

      Date: 06/25/2024

      Hello *****,Thank you for taking the time to inform us of your rental experience in ******. Regarding insurance, the insurance you purchased through Priceline was collision only and you would need to show proof of purchasing it as we do not see this and you would still need liability. Regarding the parking fine charge, I show that this has been cleared from your account and will be addressed with the location. Per your signed rental agreement, you do agree to have any fines/ violations billed to the card on file from the location. I hope you will allow ACE to assist you in the future.

    • Dominique L

      Date: 06/20/2024

      Dominique L

      Date: 06/20/2024

      The worse service ever! My car had blood, gum and kids drawings all over the ceiling. The car was definitely not cleaned or taken care of and was charged $246. I rented the car at 1000pm so didnt fully inspect it. Once daylight hit I have pictures, time stamped first thing in the morning with all these issues. Unbelievable

      ACE Rent A Car

      Date: 06/25/2024

      Good Afternoon *********, Thank you for bringing up your concern with the vehicle you received so that this may be addressed directly. I have been unable to locate your rental from the information provided, if you can email us at ************************************* with all your information this can be reviewed further. I hope we will be able to assist you with your future ACE rental needs.

    • Gavantae W

      Date: 06/19/2024

      Gavantae W

      Date: 06/19/2024

      They do very ************* and their are very fast with everything as long as your very cooperative.

      ACE Rent A Car

      Date: 06/25/2024

      Hi ********, I am happy to hear that your rental experience was quick. I love to hear how wonderful our staff did in helping you with a quick process. I hope you will allow ACE to assist you on future rental needs.

      Thank you,

      ACE Customer Care

    • Edmund R

      Date: 06/15/2024

      Edmund R

      Date: 06/15/2024

      Fantastic fantastic group of people and came and came. *** and ******* is also very good

      ACE Rent A Car

      Date: 06/17/2024

      Greetings ******,
      I appreciate your positive feedback about our ********, LGA team. *** and ******* will be thrilled to hear about the fantastic experience they provided you with. I look forward to seeing you again soon.

      Thank You

      ACE Customer Care

    • John M

      Date: 06/13/2024

      John M

      Date: 06/13/2024

      My boy paid 270 upfront and they charged him an extra 295 on the backend all the while making it seem like he was good. These people are scamming and you should take your money elsewhere

      ACE Rent A Car

      Date: 06/17/2024

      Hello ****, 

      Thank you for taking the time to write to us regarding your son's recent rental. I am unable to locate a booking under the name and information provided however if there is anything that you would like to have reviewed please email ************************************* with all booking information and it will be reviewed. 

      Thank you

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