Complaints

This profile includes complaints for Angi's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angi

  130 E Washington St Indianapolis, IN 46204-4605

• 

  Angi Inc

  3601 Walnut St Ste 700 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company ************** has been advertising with Angi's Ads for several months. They convinced the last owner of the company that if he doubled the amount of money that he would get more leads. After doubling the ad budget, we received no additional leads. When I bought the company I tried to contact Angi's Ads to stop the excess payments that don't add anything and go back to the original contract. The client success manager refuses to accept calls or emails. For two months I tried daily to contact my client success manager. When I spoke to someone at Angi's they said I cannot change or cancel my service without speaking to ****. They just keep taking $5,000 per month and refuse to communicate with me or allow me to cancel or change my service. This avoidance is being used as a tactic to force me to continue to pay them this additional service that I do not want.

  Customer Answer

  Date: 07/09/2025

  This complaint has been resolved to our satisfaction. After two months of no contact, Angi's reached out today in response to my BBB complaint. They resolved the issue. Thank you so much!!!

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Angi's is repeatedly providing "fake" leads to contractors. Customer name was ******** ***, asking for a "Asphalt Shingle Roof on a residential building".The address points to a giant apartment building with rubber membrane flat roof (it cannot get a asphalt shingle roof) and the client does not answer calls. So I requested a credit. Denied almost immediately. I called in and explained to a customer service **** denied this time immediately. I asked why it was denied and she told me she could not say. So I demanded a supervisor and was promptly transferred. He simply said "The ***************** states this customer is asking for an estimate still for an asphalt shingle roof" then said there was nothing he can do.I called the customer, he didn't answer. How did **********************'s get a call in within 2 seconds of denying me? I was lied to clearly. Regardless its a business with a flat roof, simply refund me for being a "wrong category" job. He repeated telling me there is nothing he can do. I got heated but didnt curse and told him "look up the address, at least verify that I am correct". He simply said no - the customer is looking for an estimate and your credit was denied and then the line disconnected.I didnt curse, I didnt yell... I was essentially robbed of $224 and then hung up on. Angi's this isnt enough money for me to go to court on - but it is for me to look up a class action lawsuit and submit my case to them. I hope you guys amend your process and create a process where you verify and not lie to your customers.

  Business Response

  Date: 07/10/2025

  We regret to hear that ***** had anything but a positive experience and we sincerely apologize for the trouble receiving a credit for this lead. To resolve ******* complaint, we have issued a credit for this lead in the amount of $224.25 as requested. We welcome ***** to reach back out if there are any additional questions or concerns we can assist with.

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** ******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1st, I was charged $587.74 for a service I was not provided. I scheduled a service for an **** tech from Angi home advisor, to install a mini split system in my home. The appointment was scheduled for June 30th at 5pm. On June 30th at 4:18pm I received a text saying Hi *** you have an appointment with Angi? I responded with yes. At 5:30pm, June 30th, I received a text that the **** tech canceled our appointment. I was then charged the full amount of the installation, $587.74. I then called Angi July 3rd to ask why I was charged. At which point they told me the tech reported it as a customer no show, but I was outside, waiting for them. I then asked what we could do to resolve this, which they responded by letting me know they could only reimburse me 50% because the tech reported it as me not being home.

  Business Response

  Date: 07/10/2025

  We appreciate ****** bringing this matter to our attention and apologize for any frustrations this experience caused. Upon checking the account, we do see that 50% of the booking fee was refunded on 6/30. We have processed a refund for the remaining 50% in the amount of $293.87 today, 7/10. The funds should post to ************* account within 3-5 business days. ****** is welcome to reach back out with any additional questions or concerns and we're happy to assist.
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made contact through Angie's list to find someone to install shoe cabinet and TV stand. He asked for half down We sent money. Never showed up and doesn't return messages. The We used Angie list because it is supposed to vet its contractors . Trust and ingrety of Angie's list the hole idea of Angie's list comes to question if they allow scamers to be part of the network. This was a pure scam

  Business Response

  Date: 07/11/2025

  We appreciate ***** bringing this to our attention and sincerely apologize for any trouble experienced with this booking. Our team reached out to ***** via email on 7/7 and 7/9 requesting additional info in order to further assist. We are still waiting to hear back, and look forward to helping ***** resolve this matter once we are able to receive the additional info requested.
  

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was June 30 2025. I requested a home theater installer to install speakers in ceiling and run speaker wires through attic and walls. Angi did not inform the installer of the details of the job. The pro they sent did not seem to have much knowledge of speaker ceiling installation, running wires through walls, audio receivers, types of speakers. He did not come with standard tools for home theater installation such as a cutting 9 inch holes in ceiling sheetrock and pulling wires through walls.. installer did not have proper experience or skills in home theater. Only part of the job was completed because of lack of knowledge about the work.

  Business Response

  Date: 07/03/2025

  We appreciate **** bringing his concerns to our attention, and we apologize that the provider who was supposed to complete his home theater install was unable to do so. We have followed up with the Bill and confirmed that a full refund has been issued. Thank you, ****, for giving the Angi Network a try. Were sorry for the inconvenience this situation has caused and appreciate his understanding.

  Customer Answer

  Date: 07/14/2025

  Satisfied with resolution of full refund.  Thank you.  Would hope that in the future Angi could somehow screen pros to see if they are qualified for the task requested or provide more info on the pro for customer to verify aporopriate match.

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service for my way fair bunk bed to be assembled. I canceled the service and requested a refund in April, I was told itll take 3-5 weeks for me to receive my refund. The refund was approved, but I still havent received my check in the mail. I called Angi and I spoke to a supervisor he stated, the refund process department hasnt issued the check, and he will escalate the matter. He said h*** call me back once he hears from the department. Its been over a week. Its been well over 3-5 weeks since I requested a refund and got an approval. My refund is in the amount of $371.

  Business Response

  Date: 07/11/2025

  We are very sorry to hear that Jasmine has not received her refund check yet. She has been in contact with a supervisor for assistance, and we've confirmed with Jasmine that the original check has been voided and a new check will be mailed out and received within 10 business days. Jasmine is welcome to reach back out to us for any additional assistance and we're happy to help.
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a service request for a handyman to come to my new *********** mount my TV's and put up my curtain rods. The problem occurred due to the fact that I live in ********, ALL Companies have the ability to get a decal for your service men to come onto the premises to perform work at $0 additional fee. I created a guest pass for 1 day for him to complete the job and just received a bill for $30 (4 wheel daily ******) which means Angi does not have a decal for their technicians to perform repairs here so I was charged $30. The technician said he has several clients on ******** so I am completely lost for words as to why I assessed a fee. I need the fee to be covered or taken out of the charges paid to ANGI for his services. I just got off the phone with customer service and spoke to *** who had no resolution & offered nothing to correct this issue. I requested a Supervisor and she said it will take 48 hours for one to call me back. I explained that is not acceptable and I will file a corporate complaint & request the call be pulled for coaching opportunity.

  Business Response

  Date: 07/03/2025

  We appreciate Vita bringing this to our attention and we apologize for any frustrations regarding the $30 fee she was charged by her community. Our pros that arrive to complete the customer's scheduled bookings are independent contractors and are not employed by Angi, so they are not required to display any of our logos. We have refunded $30 back to Vita's card, and a supervisor reached out to her via phone and email to address her concerns as requested, but was not able to get in touch with her. Vita is welcome to reply to the supervisor's email to provide a date and time for us to reach back out to her.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Set up an account with ********************** list and was sold exclusivity in my service area for my type of leads. After 7 days with my account active I notice other contractors biding my jobs from Angies platform. I phoned the company and asked for a review of the original sales call. Stating that I purchased exclusivity! They said they dont offer. After requesting for a review of the original sales call I never heard from them. When I called to cancel my account they ran $2,560.25 and ****** on my account that wasnt authorized. I have filled a complaint with my bank directly.

  Business Response

  Date: 07/03/2025

  We are sorry to hear that ***** has had anything but a positive experience and we apologize for any misunderstanding that may have occurred during the sales process. Our management team is currently investigating this matter in order to better assist and resolve ******* concerns, and will provide an update and resolution once an investigation has been completed. ***** is welcome to reach back out in the meantime with any additional questions or concerns. 
  

• Initial Complaint

  Date:06/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a 1 year agreement with Angie leads under the promise of receiving advertising services and quality leads. I paid $280 a month. Expecting a $400 ad credit but receive 0 leads in the previous month. I received 6 scam calls, which cost me $30 per lead, totaling 180 for fake inquiries. Despite contacting Angie, they have not resolved the issue. Or refunded my money. This is not the service. I agree to and I believe the Qualifies as non performance. I request to be released from the contract without penalty and refunded the $280 from this month.

  Business Response

  Date: 07/03/2025

  We appreciate ***** bringing this matter to our attention and apologize for any frustrations experienced. ***** currently has 2 advertising contracts on our platform. She recently spoke with her Client Success Manager and clarified that she would like to keep one and cancel the other, per her concerns stated in this complaint. We can confirm that we have cancelled the requested contract and will waive the early termination fee, along with a refund that was processed on 7/1 as requested. A representative will be reaching out to ***** for confirmation of this, and she is welcome to reach back out if she has any additional questions or concerns.

  Customer Answer

  Date: 07/04/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** ********

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a 12-mo contract with Angi Leads under the impression that the total cost would be $735 based on my conversation with the first sales rep. ** was not made clear that this was a monthly rate, which totaled annually over $9,000. When I spoke with a second rep. they asked if the cost had been made clear, I said yes but the truth is, I didnt fully understand and didnt feel comfortable pushing back because I urgently needed leads. Since starting the service, I have encountered significant issues with cost clarity and service quality. A large portion of the leads I received were non-legitimate or unusable: individuals attempting check fraud, job seekers who were not actually looking for services, people who claimed they submitted the request by accident, and many others who never answered at all. While I have received a few good leads (about 5 in total), this is far below the volume and value I was led to expect, especially at the price point Im paying. This has put me in a financial situation where I can no longer justify the ongoing $735/month charge, and Im unable to afford the 35% cancellation fee, especially given the service performance.I reached out to Angi by email, hoping to resolve this respectfully and professionally, but I was directed to phone support without any written acknowledgment of my concerns. I also requested a written follow-up, which was not provided. In researching this issue, *** found that many other small businesses report similar experiences with Angi: unclear pricing at the time of agreement, leads are not genuine or viable, and excessive cancellation fees. These complaints appear frequently on BBB and contractor forums. I am asking Angi to consider a waiver of the cancellation fee based on an honest pricing misunderstanding and the poor quality of the leads received, a written review of my lead activity and service performance, as well as a full refund for non-viable or fraudulent leads.

  Business Response

  Date: 07/02/2025

  We appreciate ******* bringing their concerns and frustration to our attention. We regret that they feel the recent request they have received has not met their standards. We strive to ensure that our leads are of high quality and are open to reviewing leads if they do not meet our standards. We have completed a review of Breyana's account and one of our supervisors will be reaching out to them shortly.