Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria

  1160 S Creasy Ln La Fayette, IN 47905-4959

• 

  Apria

  1714 N 5th St Terre Haute, IN 47804-4011

• 

  Apria

  4 Presidential Way Unit A Woburn, MA 01801

• 

  Apria

  70 Catamore Blvd East Providence, RI 02914

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria provided a sleep apnea machine for me. My insurance coveed the usage of it. It was supposed to be something that I was going to keep over time if I met the requirements. I could not use use the machine so I wanted to return it. I was in surgery so I couldn't return it as fast as they wanted me to so I asked them to come and pick it up and they said they would. There was no problem. But they never showed up to pick up this machine. I asked them and they kept on not showing up. So finally I sent the machine back. They decided they were going to keep the machine and they still wanted to bill me for the machine. I do not feel I am responsible for that. They should not have kept saying that they were going to come over and pick up the machine and not show up. That is their fault. Now that you can give me a bad credit score. I've always had a really really good credit but I'm sure this is not going to make it good.

  Business Response

  Date: 04/15/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that Apria did receive some payments towards the purchase of the rental equipment, however due to compliance not being met Apria was not able to obtain authorization for the insurance to continue paying our claims. Due to this, Apria sent you a letter on 12.6.24 asking you to please return the equipment or possibly be responsible for payment. On 12.24.24 Apria sent you a box with a return label for ******, we were advised that you were unable to drive to return to Fed Ex, so Apria planned for a driver to pick up, due to staffing issues we did not meet the dates as planned, we did receive the equipment back on 2.7.25 by Fed Ex. Apria did recall the balance from collections, once the balance is recalled the collection agency ask for 30 days to remove the balance and to notify the credit bureau so they can update the credit report if reported.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an oxygen concentrator in 2021 through 2023, they withheld months payments automatically, I never received a bill. Again got an oxygen concentrator in October 2024, never received a bill or any cost, nothing. They just dropped the equipment at my home and left. I called to have the equipment picked up today and was told my account was in collection for non payment. They won't send me an itemized invoice, just claim i owe them over $1000 dollars.

  Business Response

  Date: 04/15/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that We reached out 4/11/25 and left message to discuss this concern. We apologize for the inconvenience you experienced. We were able to confirm statements were mailed out and payment was made online in November 2023. We received your email in 2023 regarding the balance and sent a letter to explain the charges. If you were pending an Explanation of Benefits (EOB), this should have come from ******. The reason for balance is due to unmet deductible. We billed ****** and they had us reclass bill to you due to unmet deductible. We are sending out an itemized statement, which you should receive in the next 7 business days. Please return our call if you have any further questions.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  No invoices were ever sent to me, and they were pulling the charges directly from my bank account so if there is any amount due it is there fault for not pulling the funds from my account in a timely manner. They pulled monthly amounts so nothing more is due to them. 
  
  Regards,
  
  ***** ****
  

  Business Response

  Date: 05/01/2025

  manager confirmed that We apologize for this inconvenience, we have reached out to our billing department to have a manager reach out to review the account further.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 06/12/2025

  Apria has ignored all complaints and has called and left messages that they want paid, no communication about the problems 

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Apria has ignored all complaints and has called and left messages that they want paid, no communication about the problems 
  
  Regards,
  
  ***** ****

  
  

  Business Response

  Date: 06/30/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that The balance on account and collections is correct. The reason for the balance is due to unmet deductible. We billed ****** and they had us reclass the bill to you due to unmet deductible. We have sent out statements, itemized statement and letter explaining charges to **************************************************************************. If you were pending an Explanation of Benefits (EOB), this comes from ******. We have called and left a message on a previous complaint and requested a call back if you had further questions.
  Please call if you have further questions and/or need to update your mailing address
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19 I received a delivery of a CPAP machine from Apria Health. At the time, I was out of town, and a family member put it to the side for me. After 5 days I returned home exhausted and didn't pay much attention to the package. I was already a little apprehensive about using the device but felt obligated to give it a try based on the Doctor's recommendation. Nevertheless, the machine sat idle and unopened until March 21 that's when I received a bill from Apria for $439.02. I was shocked because I assumed my health insurance was covering the costs. I immediately reached out to Apria to discuss returning it because I don't have the money to pay for something that I doubt I will use. They told me I needed to get a discharge document from my doctor. I was not able to get this from my Doctor until March 25 because he was not in the office. I contacted Apria on the 27, and they stated they could not take back the device because they have a 30-day policy of no returns once the device is delivered. My response was I had no idea about a 30-day return policy, nor did I see it in the billing documentation sent. Before I received the device, a representative called me to go over the equipment I would receive, and she failed to mention a 30-day return policy. Additionally, I mentioned to the representative that the box had been sealed up until that day because I wanted to retrieve the model number in case I was asked. Further, I mentioned that all the equipment was still factory sealed in plastic and someone from their office could examine it to ensure that it wasn't used...I even suggested I would be willing to pay a restocking fee and I received the answer no to all of my requests. I have never known of a health company to be so heartless and not forgiving. I was just a few days late in trying to get this equipment returned. If I can't receive a resolution, they will just have to write off this expense because I can't pay.

  Business Response

  Date: 04/07/2025

  
  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that The branch manager agreed to approve the past 30 day return of the *** setup & once received, the account will be adjusted to zero balance. The return is scheduled for 4/7/25 after we spoke to you on 4/4/25 to schedule. We apologize for the inconvenience you experienced and will be sure to adjust your account to reflect zero owed once the unit is returned. Thank you
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs. 
  
  Sincerely, 
  Apria Healthcare LLC
  

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***** *****

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria made it very difficult to cancel use/turn in of my PAP machine. I only used it one month and have been trying to cancel with them since November 2024. Phone calls were not answered, messages not returned, action not taken on many occasions. When I did contact someone I was told my account was canceled/closed and then billed again the next month.

  Business Response

  Date: 04/07/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing
  representative has confirmed that rental equipment was received on 7.12.2024 and returned on 2.20.2025, billing
  is based on possession and not usage of equipment. We reviewed comments from your account and did not find
  any request to return the equipment until February of 2025 and calls were documented and no request was made
  to return based on the comments. As a courtesy we have adjusted the 2.12.2025 date of service in the amount of
  $32.25 and sent a request for the amount to be refunded back to your credit card. Please allow 7-10 business days
  for it to be approved and processed.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to provide return instructions and unauthorized ordering

  Customer Answer

  Date: 03/31/2025

  TIn January this year I received a shipment box.  I opened it, since I was waiting for some motorcycle parts I ordered.  When I opened the box, I noticed it contained CPAP items from Apri.  I did not order anythiong from Apria lately.  I called Apria and complained about receiving items I did not order.  I called Apri on 1/17 to complain and asked for instructions to return the items.  The Apria guy on the phone stated that my insurance will pay for the items. I asked how Apria could ship my anything that I did not order.  I told him to make sure they didnt add me to the automatic ordering system.  He said he would make sure Im not on automatic ordering and would send information on how to return the items.  Note that I never authorized Apria to place me on an automatic supply ordering status.  I consider such a waist of unnecessary supply items.
  
  I never received return instructions.  In February, I received an invoice from Apria for $46.53.  I figured at some point in time this year I would need to order CPAPA supplies, so sent a check to Apria (dated 2/21).  In March I received another invoice for $153.35 for insurance deductible.  I called Apria on 3/18 to complain about never receiving return instruction and that I wanted to send the items received in January back.  The supplies in bags are still in the box and I never opened them. The gal I talked to on the phone said they will send me instructions to return the items.  I asked her to check my 1/17 conversation with Apria.  She said the recorded messages only stated my request to confirm no automatic supply status was issued.  I never received return instruction.
  
  I called again on 3/20, third time, to asked for the return instruction.  The gal said the return was authorized and instructions will be sent to my email.  By 3/28 I never received instructions so called again on 3/28.  The gal said the instructions were send to my email on 3/25, I said I never received them, I confirmed my email address, in which she said they will be resent to my email again.  Today is 3/31 and NO INSTRUCTINS HAVE BEEN RECEIVED.
  
  Apria should never have added me to an automatic supply ordering system without my approval.  For some unknown reason, they are misleading me on the return instructions.
  ell us why here...

  Business Response

  Date: 04/02/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that an email was initially sent on 03/19/25 to email address ****************** with return instructions. You contacted us again on 03/28/25 letting us know you still had not received the return email. We sent another email to ****************** with return instructions. The adjustment for the requested return has now processed as of 04/01/25.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***** ****
  

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria sent me a CPAP machine and humidifier that I never requested. I already have a machine so I do not need theirs. I returned the package unopened to their ****************** office on 11/6/2024. The lady at the office said I would not be responsible for any charges. I have had to call multiple times to them, to their billing provider (***********) and to a debt collector agency (*****). I spoke with May at Apria on the phone with a joint call with ******** from CareCentrix and she said all charges would be removed.On 3/20/2025, I called CareCentrix again and spoke to Madellyne and she said some charges were removed but some still remained. On 3/31/2025, I called CareCentrix again and they said there is still a bill of ***** that Apria is requesting payment for.

  Business Response

  Date: 04/07/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing
  representative has confirmed that Apria has adjusted off the invoices for the rental equipment and supplies on
  11.12.2024. A refund was processed for your insurance and your insurance has not recouped the refund as of
  4.4.25, we have also sent void requests to your insurance to void the claims submitted, this is needed to have your
  insurance recoup the payments/refund. Apria has done what they need to get your insurance to void the claims
  which will cancel all billing by your insurance to you. Please contact your insurance with any further questions,
  thank you.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CLAIMANT: ******** ********** ************************************************************************************** ************ **************************** Sleep Apnea Equipment Dispute Summary Patient: Diagnosed with mild Sleep Apnea (2/2024) Doctor: Dr. ********* ******, Pulmonary Disease ************************************************ ************** Issue:Dr. ****** recommended CPAP without explaining monthly payments Equipment delivered without consent to payment terms Patient immediately contacted doctor's office, who redirected to Apria Apria refused return without doctor's authorization *************** delayed 7 months before sending paperwork to Apria Apria charged monthly for unopened, unused equipment After 20+ calls, patient received return address Equipment returned unopened on 1/6/2025 to: Apria Health, ******************************************** Return confirmation shows: "PATIENT DROPPED OFF CURBSIDE = SUB TOTAL '0'" with "PREVIOUS OUTSTANDING BALANCE $236.25"Despite return, Apria continues billing for "equipment usage"Request:Stop all billing Written confirmation that: **** balance is owed *********** was returned unopened on 1/6/2025 Patient's Position:Equipment never used/opened Never digitally activated No consent to receive equipment with monthly charges ****************** responsible for ordering without explaining costs

  Business Response

  Date: 04/02/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the **** was received March 31, 2024, in which Apria spoke with the patient March 22, 2024, to discuss order and obtained signed sales/rental agreement. The equipment is billed by possession and not usage, therefore the billing will continue as long as the patient has it. She requested a return September 03, 2024 and was advised that a doctors discharge was needed, however the equipment had reached its purchase price and was converted to ownership. The patient returned the machine on January 6, 2025, and the billing is prior to the initial request for return as she was billed for June 30, 2024-August 31, 2024. We have adjusted the balance of $236.25 due to the purchased equipment being returned and believe all appropriate steps have been taken to resolve this matter.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance payed for my CPap machine I already had in my possession that was converted to a purchase item. In January. Apria would not sell me any equipment until my insurance covered the cost of the machine. It took over 15 calls and a couple of weeks for Apria to finally confirm my insurance had covered the cast weeks prior. On March 12 I placed an order for supplies. About a week later I received part of the order. I have been trying to contact them about the remainder of the items and they now tell me that I am not covered because I recieved them in January along with a new machine. I never received anything. When i tell them i had already placed an order in March and I only received part of it they transfer me to different departments just going around in circles, re supply department to a local branch customer service to billing department and back again. It is terrible. Along this theyre billing me for supplies I never received and im risking loosing insurance coverage because I cant use my machine due to not getting the supplies.

  Business Response

  Date: 04/07/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that the resupply order dated 03/12 was initially cancelled due to our systems showing you received new unit on 01/07/25, this was not valid as no supplies were provided on 01/07/25.  This was found when the call on 03/27 occurred.  The order has now processed to ship as of 03/29.
  
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs. 
  
  Sincerely, 
  Apria Healthcare LLC
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unreasonable customer service **** that put you on hold and will not answer questions and call will drop 4 out of 5 times we call. We have requested an itemized invoice multiple times and they state they will send it but we never receive it. excessive billing amounts to insurance company.

  Business Response

  Date: 04/03/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that we contacted the patient on 4.3.25 and advised the patient that we will prepare an itemized statement for the dates of service for supplies received from 12.19.2024 -3.19.2025. Patient was asked to allow 7-10 days for us to prepare the itemized statement and sent to be mailed. We also requested for calls to be pulled and reviewed and used as a training opportunity if necessary for the week of 3.24.25.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria Healthcare billed me $378 for a **** machine that I was misled into accepting. My doctors office assured me my insurance would fully cover the cost (12/20/2024), and Apria never provided an upfront cost breakdown. I tried using the machine but could not tolerate it. When I contacted Apria within a reasonable time to return it (01/18/2025), I was pressured to keep it instead of receiving proper assistance. By the time I discovered my insurance left me with a $400 charge, I returned the **** machine, but Apria refused to take the mask back due to their unclear 30-day policy. They are charging me also for the machine rental for the months of January and February of 2025. Given the lack of informed consent, misrepresentation of coverage, and the fact that I was unable to use the machine, I request the full removal of this charge and confirmation that my account will not be sent to collections."

  Business Response

  Date: 04/02/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager has approved the adjustment of the open balance on your account. Please allow ********************************************************************************************************** statements you may receive. We do sincerely apologize for any frustration this may have caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********. As I understood,  Apria Health will let the $378 charge go away and clear my account. In that case their response/resolution is satisfactory to me. Thank you for helping me bring this issue to the business and receive kind and caring answer.
  
  
  

  Regards,

  Bayarjargal *******