Complaints

This profile includes complaints for Apria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Apria

  7353 Company Dr Indianapolis, IN 46237-9274

• 

  Apria

  100 Dowd Rd Bangor, ME 04401

• 

  Apria Healthcare

  6103 E Molloy Rd East Syracuse, NY 13057

• 

  Apria Healthcare

  40 Sebethe Dr Cromwell, CT 06416

• 

  Apria

  254 Wisner Ave Ste A Middletown, NY 10940

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oxygen generator delivered 1/31/25 and picked up 03/08/25 yet Apria states they do not have the machine. Received a nasty letter stating a need to resolve this. Trying to call the Farmington branch of Apria is like calling a rock. Round and round with prompts and you never get a person. Finally connected with three different call centers in different states, including ********* today. It was impossible to schedule getting the machine picked up, now they say they don't have the machine, and impossible trying to get a live person to resolve. This is the WORST company I have dealt with in 50 years.

  Business Response

  Date: 03/27/2025

  Hello,

  I cannot locate this patient.  Can you ask him to provide his complete address and the address of the Apria branch that services him, and his Apria ID number if possible.

   

  Thank you!

• Initial Complaint

  Date:03/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a CPAC patient. I have 3 levels of insurance. Ever since I became a APRIA CUSTOMER I have had problems. First there are two chargers APRIA makes. One is for a machine rental, the other for supplies. They very rarely submit the required **** to my third level of insurance. When this happens I get billed. Sometimes, like on my date of service of 4/13/2024, they double billed my 3rd level of insurance. TRICARE caught the mistake, and is in the process of getting their money back.However, on so many dates of service, from 3/13/24, and 4/13/24, as well as 4/17/24, they continue to NOT FORWARD the other two EOBS to my third level, making my third level of insurance return the request for payment. This causes APRIA to constantly bill me, even after I had to explain to them what they need to ****** there are some bills pending , that because of them not following correct procedure, APRIA says I have to pay. Even when you get a person who attempts to solve this issue, they never make correct submissions. Since this occurs almost every month or every three months, this problem is getting out of control. The problem started around 3/13/24,and every month after,to todays date. My supply bills usually are every three months, my machine rental, every month. I have EVERY bill, EOB, and correspondence from all three insurances and APRIA. I would just like a good address to send a very detailed explanation to someone who, in APRIA,can take care of this problem. Good contact addresses, as well as a good phone number where you can speak to someone whom you may understand, would also be helpful. I know I am not the only one who can attest to the very real difficulty APRIA has in helping out their customers. **

  Business Response

  Date: 04/01/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that the error has been corrected, we have added the tertiary payer to the account by attaching to the open invoices and the rental equipment. Our billing representative has adjusted the balance from 4.17.24, 8.13.24, 9.13.24, 10.13.24, 11.13.24, 12.13.24 and 12.27.24. For the date of service 12.18.24 the balance of 2.99 is not being pursued for payment as it is not a large balance to pursue and has been adjusted as well. You currently have a zero balance. Your rental equipment is billed for the month on 3.13.25, and it will convert to purchase once payment is received from the secondary payor as they have paid 20% of the approved charges paid by your primary insurance for the previous claims for January and February 2025. We do sincerely apologize for the error that occurred and the frustration it has caused. An email will be sent to your email we have on file that can be used as a point of contact if an issue were to arise.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was prescribed and ordered a CPAP machine from Apria Healthcare last year, 2024, in March. The payment arrangements were I would pay my portion in 12 monthly installments after the insurance paid theirs. Last month, February, 2025, completed paying for my part and I have screen shots of the site showing my balance as $0.00. I received a call today, Wednesday, March 19, 2025, stating they would be sending someone out tomorrow to pick up all "rented equipment." I called their office at 12:17 asking for clarification and was told by ****** (sic) the insurance company rents the machine and failed to provide a renewal, so they were going to pick it up. I explained it was NOT rented, but bought per our original agreement in 2024 and they were NOT picking up anything since I own it. She kept trying to say it was only rented, but the original agreement was the machine was being purchased. This constitutes fraud on their part.

  Business Response

  Date: 04/02/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing representative has confirmed that an error occurred with the prescription for the rental equipment you received which prompted confusion and caused the pickup of your equipment. We have spoken with the patient and advised him that we are returning the rental equipment to him on 4.3.25, advised that we are accepting the 9 months that have been paid, and patient will be refunded $29.73. The general manager has been notified and arranged for the delivery and the patient is happy with the resolution.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ****** *****

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *** supplies for myself on March 3, 2025. I immediately received an email confirmation of the order. Expected time of processing and shipping is 7-10 days from the order. I called a few days ago and the order was not yet processed. I called back today (3-20-25), 17 days after my order, and was told that they needed two pieces of information: documentation that I had seen a *** face to face since I started ******** and a baseline report for my sleep apnea. Apria has not contacted my doctor's office for this information, nor had they contacted me to tell me why my order was delayed. This company has become difficult to do business with.

  Business Response

  Date: 03/27/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general
  manager confirmed that letters were mailed to your mailing address on file as well as the ** was faxed requests
  on 01/14/2025 and 03/04/2025. Upon review of your account today, we do show that documentation has been
  sent in and we have reactivated your order and sent the documentation to be reviewed for compliance purposes.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 04/06/2025

  I did not receive any other request for information or input.   I have called Apria TWICE since thE initial complaint and I still have not received my supplies , and as of this writing they have not yet been shipped.  

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I did not receive any other request for information or input.   I have called Apria TWICE since thE initial complaint and I still have not received my supplies , and as of this writing they have not yet been shipped.  
  
  Regards,
  
  ******** *******

  
  

  Business Response

  Date: 04/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that your account has been qualified for ******** guidelines. Your order has processed and shipped. Per *** tracking, you shouldve received your supplies on Tuesday 04/08/2025.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife placed an order for me for *** supplies on March 3, 2023 with Apria. As of today, March 20, this order has not been fulfilled. They told me they are too busy to fulfill orders in the promised 7-10 days. I asked to speak to an escalation specialist. The *** told me she would move the order to the head of the list and it would go out in ***** hours. No one was available and I was promised a call by 5:00 EST. I have yet to receive the call. In the meantime, I have been using the same nasal cushion since January, and it has deteriorated from facial oils and does not seal well.

  Business Response

  Date: 03/27/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general
  manager confirmed that the order was initially impacted by technical issues within our processing systems. We
  have confirmed that your order processed and shipped out on 03/24/20285. Per *** tracking
  (1Z9F1F45YW24914349) the order is set to be delivered on 03/28/2025 by the end of day. We do apologize for
  the delay.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 04/06/2025

  The order was only partially received. 

  Customer Answer

  Date: 04/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  The order was only partially received. 
  
  Regards,
  
  ***** *******

  
  

  Business Response

  Date: 04/10/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that we have processed a new order for the correct items which were set to ship yesterday 04/09. Per tracking your package should arrive Saturday by the end of day via ****. We have also processed a return for the incorrect items and sent an email to the email address on file with instructions for this return. Last, training and coaching has been provided related to the concern.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria Health is not providing accurate billing amounts. I have tried to request a bill for insurance. They are not providing what I am asking. I have to stay with Apria for 5 years. Another healthcare company told me that If I leave Apria before the 5 years, my insurance company will not pay. The healthcare company that told me this was ********* in *********, **. I am very dissatisfied with Apria. I have asked them several times to send me a bill, and they have told me they cannot since I am on ********. I need them to send me the bills. They are causing me much stress, and my blood pressure is going up over all of this.

  Business Response

  Date: 03/28/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general
  manager confirmed that your account did not have the insurance information to bill your secondary insurance.
  You were not receiving statements prior as there was a hold on sending statements due to the ******** that was
  previously on file.
  This has now been corrected, and your account information has been updated. The open claims are being sent to
  your secondary insurance for processing. Please disregard the balance information you previously received, as
  stated, these have been forwarded to your insurance company. All balances are currently pending under your
  primary and secondary insurance, and there is currently no patient balance due. If your secondary insurance
  processes the claims stating there is a patient responsibility due, you will be billed at that time.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctors office ordered a CPAP machine for me from Apria Healthcare in late 2023. Everything was fine for the first few months, then Apria quit filing my insurance company correctly and charged me for rental on the machine that I thought I had already finished paying for for March, April and May of 2024. They sent me supplies I did not order in June 2024, did not file my insurance correctly. They took money out of my credit card account twice without my permission! I called 7 times over several months (they wont let you email them) and I finally received a refund for the second amount they took for the supplies in late 2024. I gave up on getting the first amount back and I gave up on getting them to file my insurance correctly. I thought I was finished with them and then today I got a text saying I owe the same amount that they refunded to me. I have no desire to call their call center ever again (I dont know what country it is in but they would not let me speak to someone in the ***). I guess I will have to cancel my credit card to keep them from taking money from me again without my permission. These practices are unconscionable.

  Business Response

  Date: 03/28/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the billing
  representative has confirmed that the billing error has been corrected a claim has been submitted to insurance
  leaving you currently with a zero balance for the open invoice 00SS419Z for date of service 6.25.2024. Please
  allow your insurance up to 90 days to review and submit payment. We do sincerely apologize for the error that
  occurred and the frustration this has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As part of a pre-surgery requirement, I was told I needed to see a doctor for sleep apnea. As part of the results I was told by said doctor that I would need a sleep machine of which same was provided to me by Apria Healthcare. Per my insurance I did not have to pay anything for the machines nor, any co-pay because they would pay whatever amounts due. They paid the entire bill in full. Beginning January 2025 I started to receive a bill from Apria stating that I owe for the equipment as they had it down as a rental. It was never a rental it was always my machine free and clear from any payments by myself because insurance had taken care of the bill. They are trying to conjure up an non-existent excuse to obtain payment for what has already been paid for. This is completely fraudulent!

  Business Response

  Date: 03/21/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you have a balance of $161.02. The cpap machine was received May 23, 2024 as a twelve-month rental before purchase per agreement with your insurance. They paid the monthly rentals at 100% therefore you were never billed for the rental. You requested a pickup of equipment February 18, 2025, but did not respond to the attempts which caused your machine to be converted to sale at a self-pay rate of $155.82 on March 17, 2025. There is also $5.20 for rental date January 23, 2025, which we have placed back with insurance until they have paid. The balance of $155.82 is valid for the final purchase price.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 03/21/2025

  I did not sign a contract with Apria for a purchase.  Any contract purchase was made between insurance.  

  The attempt to restart a purchase that is already paid for is illegal.

  Customer Answer

  Date: 03/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  I did not sign a contract with Apria for a purchase.  Any contract purchase was made between insurance.  

  The attempt to restart a purchase that is already paid for is illegal.

  
  
  Regards,
  
  ***** *******

  
  

  Business Response

  Date: 03/28/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general
  manager confirmed that once a pickup is requested, the equipment must be returned, or a return of assets is
  triggered. Your cpap was still under a rental and was not returned per your request. Apria sent an asset return
  letter in which you still did not return the machine, causing the equipment to be converted to purchase. Upon
  speaking with you, we discussed the return of the machine as you did not want to complete the rental, and the
  balance would be adjusted once returned. We believe all appropriate steps have been taken to resolve this matter
  and apologize for any inconvenience.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes
  your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and
  customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance pays 100% and they keep charging **** have been dealing with this issue for over a year.I spend hours on the phone with foreigners who never answer my questions or fix the problem.If I don't pay, I don't get my medical ******************* pays 100% and I have to pay as well.This is illegal and unethical!!This HAS to stop!! I am not the only one!They keep credit cards on file and keep automatically charging you even though insurance has already ******* one calls you back or gives you a credit for the double payments.People are being taken advantage of!!!!!!They do small amounts in hopes that it goes unnoticed. I can never talk to anyone local or a manager that doesn't redirect my questions to a written script that they are reading off of.They don't care!!! And that is dangerous!!! Especially when it comes to necessary medical equipment!!

  Business Response

  Date: 03/26/2025

  Thank you for taking the time to bring your concerns to our attention. Upon reviewing your account, the billing representative has confirmed that the error has been found and corrected leaving the account currently with a zero balance. The correct payor and coinsurance were attached to the equipment, but an error occurred, and you were billed in error. Credit cards are placed on accounts to secure the assets (our equipment) and to pay any coinsurance, deductibles or non-covered charges. The charge of $9.86 charged to your credit card on 2.23.24 has been reversed and will be refunded back to you by check, please allow 7-10 days for it to be approved and mailed. We do sincerely apologize for the errors that occurred and the frustration it has caused.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apria fraudulently charged my bank account for $113.72 on March 10th. I did not order anything and I never authorized automatic shipments of anything or automatic charges for anything. They refuse to return the money they fraudulently charged me and they will not answer my calls.

  Business Response

  Date: 03/21/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that you were auto enrolled in our Supplies on Schedule program. We have removed you from this program so you will not receive supplies going forward automatically. We have also scheduled a return for the order that has shipped out. A return label has been emailed to you and an adjustment for this order has begun.
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs.
  Sincerely,
  Apria Healthcare LLC

  Customer Answer

  Date: 03/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  Apria fraudulently enrolled me in a 'supplies on schedule' program without my knowledge or authorization, resulting in an un-authorized charge to my bank account. They have not credited the stolen money back to my account. Until they credit the money back to my account the claim is not resolved. Apria must credit the money back to my account immediately.
  
  Regards,
  
  ******* ********
  

  Customer Answer

  Date: 03/26/2025

  Hello, I am following up on my last correspondence on 3/21 "The consumer has rejected the company offer in regards to this complaint, and the BBB has forwarded it to the business for review."

  I have still not received my money back. They must refund the money they stole from me immediately. Please advise on further actions. Thank you!!!

  Business Response

  Date: 04/07/2025

  Thank you for taking the time to bring your concerns to our attention. Upon review of your account, the general manager confirmed that per the billing lead there is no patient refund necessary as the patient has disputed the charge with his credit card and they are in the process of recouping the payment.
  
  At Apria Healthcare, our customers are an essential part of our business. Be assured that Apria Healthcare takes your concern very seriously. We want to stress that it is Aprias goal to be the first choice of patients and customers for their homecare needs. 
  
  
  Sincerely, 
  
  Apria Healthcare LLC