Complaints

This profile includes complaints for Global Atlantic Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Global Atlantic Financial Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Global Atlantic Financial Group

  10 W Market St Ste 2300 Indianapolis, IN 46204

• 

  Global Atlantic Financial Group

  1550 IN-46 Batesville, IN 47006

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Civil Code requires Homeowners Associations to conduct an Independent Audit of the Financials each year. Global is refusing to provide a copy of the April ********* for contract #********* which is required to complete the audit for FYE 4/2021. The *********************************************** has verified all information requested and the company has still failed to provide the documentation. The Board has resorted to closing the account and has sent all Surrender Documents required. It has been over seven weeks and Global has failed to issue the check and close the account. ********************* has not only completed the phone verification, but has also been copied on all emailed documents.

  Business Response

  Date: 06/22/2023

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

  
  Our teams policy when handling complaints/inquiries is to work the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
  We will provide a written response to the consumer on or before July 11, 2023. Thank you.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global Atlantic that I have an annuity with I have sent all requested documents to surrender my policy to me. With no avail Im having issues with the company stating that thd requested documents were not received. Therefore I have sent supporting documentation in regard to this issue

  Business Response

  Date: 05/17/2023

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.
  Our teams policy when handling complaints/inquiries is to work the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will  correspond directly with the Complainant. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.
  We will provide a written response to the consumer on or before June 7, 2023. Thank you.

• Initial Complaint

  Date:04/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10 we sent in withdrawal request. Since then they have done everything possible to delay. April ***************************************************************************** good order and funds will be 3-5 business days. Funds still not received on April 18th. Called told again in good order and funds will go out in 1-3 days. **************** representative refused to let me speak to his manager. Basically called me a liar. This is unacceptable. Very poor customer service.

  Business Response

  Date: 04/19/2023

  Thank you for contacting us. A member of our team will review your complaint and contact you in 5-7 business days. At that time, they will provide you with their direct contact information. We will also provide a written response to the complainant on or before March 8, 2023. 

  Business Response

  Date: 04/20/2023

  Hello, Today we sent an email to the address provided by the complainant and and acknowledged the receipt of his complaint.

  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant. 

  
  Our teams policy when handling complaints/inquiries is to work the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed by 05/01/23. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have. 
  

  We will provide a written response to the consumer on or before 05/08/23. Thank you. 

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  To date I have not heard from the company. Only they will review and contact by 5/1/23. This in itself is unacceptable. It does not take this long to try and settle problems. This is a prime example of poor customer service.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************************

  
  

  Business Response

  Date: 04/25/2023

  Our teams policy when handling complaints/inquiries is to work the items in the order they are received. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed by 05/01/23. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have. 
  
  We will provide a written response to the consumer on or before 05/08/23. Thank you. 

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, I sent a letter to Global Financial Group to send my RMD from my account #********* to my charity ***** ************************* which they did just fine. Then on Feb 3 I saw a deposit from Global into my ********** checking account for my RMD. I did NOT want that to happen. I called Global and spoke to ****. He told me he would check on my concern and to call back in a couple days. On Feb 8 I called **** back. After more than 15 minutes of waiting I got him and he said that I needed to send a check back to Global for the full amount of the deposit on Feb 3 and include a letter stating why. I proceeded to do just that and mailed the letter with the check in the amount of $2602.53 later on Feb 8th. I waited two weeks and my check had not cleared my bank. I wrote a second letter as a followup on Feb 22nd explaining what had transpired to date and to PLEASE get back to me with a response and deposit my check back into my account #*********. That was a week ago and still my check has not been cleared my bank and I have had no correspondence back from Global. Please find out what happened to my check and why it hasn't been deposited into my Global account and give me some feedback. I can only communicate via snail mail as they do not have accounts starting with 200 online. I can also call but I only get an intermediary, no one who can actually do something. This is very frustrating.

  Business Response

  Date: 03/13/2023

  Thank you for contacting us. A member of our team will review your complaint and contact you in 5-7 business days. At that time, they will provide you with their direct contact information. We will also provide a written response to the complainant on or before March 21, 2023. 

  Customer Answer

  Date: 03/16/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *******************************

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/22 a transfer of $ was made to Global Atlantic. Although the funds are showing on the website, I have not received an annuity contract from them to date. The information on the website is basic and not detailed on what is going on with the money. The beneficiaries were also incorrectly entered by my financial planner but corrective forms were sent by the financial planner in December and by me twice after that.I have called many times, and they DO NOT ANSWER their phones. Three times I entered a call back number to be put on their "que" as stated on the voicemail. No call back. Then I called and stayed on hold. First the recording says I have a 20 minute hold, then recording comes back and says 40 min hold then again with the hold increasing instead of decreasing. I have never experienced once on hold that the hold time increases. Basically, THEY ARE NOT ANSWERING THEIR CALLS.Who does this? There is no way to reach them and they do not respond.

  Business Response

  Date: 02/24/2023

  Thank you for contacting us. A member of our team will review your complaint and contact you in 5-7 business days. At that time, they will provide you with their direct contact information. We will also provide a written response to the complainant on or before March 16, 2023. 

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  This response currently does not resolve my complaint. This is an open end, generic email that they will contact me which has not yet been done so until they actually contact me or give me a "direct number" that they actually answer the complaint is NOT resolved.
  
  Regards,
  
  ***********************
  

  Business Response

  Date: 03/02/2023

  ****************, I am sorry you believe our response did not provide you with adequate contact information. Our acknowledgment letter, with the analyst's direct contact information was mailed to you on 2/28/23. We appreciate your patience while the post office delivers the letter with our direct contact information you have requested. Thank you. 

  Customer Answer

  Date: 03/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  I have received a letter stating that the review process would be completed by 3/15/23.  However, to date, 3/13/23 I have not received any resolution to my complaints.
  
  
  Regards,
  
  ***********************

  
  

  Business Response

  Date: 03/16/2023

  Thank you for your response. Would you please confirm if you received and reviewed our response date 03/08/23 and mailed the same day.

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Global atlantic financial group aka Forethought cashed my check for 100k on 12-23-22 to purchase a 5 year fixed annuity at ****%. They have not performed to issue the annuity therefore a letter/email to cancel was sent on 1-26-2023. They have not returned the money nor can tell us when it will be returned. My broker said he is in contact with them but has not had success in resolving this matter. the annuity company says they are working on it, while so far I have lost $at least $618.00 in interest and counting.I tried calling but only on hold and they do not return my calls.The account # they wrote in the check is *********** I have called them at ************ and ************

  Business Response

  Date: 02/06/2023

  We will call the complainant in 3-5 business days to discuss the complaint and provide our contact information. A written response will be provided on our before 2/24/23. Thank you. 

  Customer Answer

  Date: 02/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  calling me in three to five days does not resolve this matter. The company just needs to send me a check. 

   
  
  Regards,
  
  *******************

  
  

  Business Response

  Date: 02/13/2023

  We will call the complainant in 3-5 business days to discuss the complaint and provide our contact information. A written response will be provided on our before 2/24/23. Thank you. 

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  Global Atlantic aka Forethought Life Insurance Company has still not retuned my money. Per letter from Global Atlantic dated 2/7/23 they claim my complaint filed with BBB will be reviewed and completed by 2/24/23.. Not sure why a review is necessary as they never performed in opening the annuity. I would hope the money is in a trust? as a bankruptcy by them would be very bad timing for me.

  Regards,
  
  *******************

  
  

  Business Response

  Date: 02/17/2023

  **************, We have received both your BBB and your CA DOI complaint. We are in the process of reviewing your complaint and will provide a response on or before 02/24/23 per the CA DOI complaint letter. We appreciate your patience. Thank you. 

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 

  From my investigation on 2/22/23, evidently someone from global atlantic put the wrong account # on my check they cashed. They had not been able to locate my funds. It has been 2 months since they cashed my check. If they could not locate my money why wouldn't they have informed me sooner so I could investigate this matter.

   

  I am still waiting for my funds.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *******************

  
  

  Business Response

  Date: 02/24/2023

  We are currently working directly with ************** and appreciate his patience as we work to resolve his concerns. Thank you.   

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New rmd Jan 2023 $2042.70 on value Dec 2022 $514783.46 is based on a life expectancy of 21 when it should be 19.First year 2022 rmd was correct on expectancy of 20. Should be 19 this year. Distribution is short over 2k annually . Called and 2 weeks later got a call back said rmd lower cause value lower. What am I 5. Duh 2 weeks to tell me that. Now say I have to write a letter, snail mail, for correction. RMD is important and they could care less. IRS tables important. Are they doing all calculations wrong? No website help, nothing but snail mail and unreasonable wait times in phone for someone who knows nothing and does nothing. This is a major, highly rated company! They over half a million of my money and they say write a letter.

  Left off contract number on claim just filed ********** RMD calculated on 21 life expectancy. I am 69 this year. Should be 19. 20 last year 19 this year 2 weeks they researched and came up with nothing. Told me to write a letter.

  Business Response

  Date: 01/31/2023

  We will provide a written response to the consumer on or before 02/21/23. Thank you. 

  Customer Answer

  Date: 02/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Says to reply within 7 days. They r only responding via snail mail which I take offense to. All the trouble I've gone thru and they can't call me??? .]
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 02/02/2023

  Our teams policy when handling complaints/inquiries is to work the items in the order they are received. Your case has been assigned and once the analyst reviews the complaint and contract they will call you to discuss your concerns. They will provide their contact information to you at that time. Generally we call complainants within 5-7 business days fron the receipt of their complaint. Thank you.  

  Customer Answer

  Date: 02/02/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  I just don't want this closed as I'm still waiting for a response and u say I have to rejector accept within 7 days? 

  This company is terrible at responding and after 3 calls, my advisor cld, a call back was missed and they sent me letter that said nothing but value has gone down. No research done no answer, took 2 weeks just to get that! This is 500k account! 
  
  

  Regards,

  ***************************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother bought an annuity in 2008 from Global Atlantic for $20,000. as of May 28, 2022, it was worth $20,326.01, a poor investment indeed. As PofA, my brother filled out the paperwork to cash it out, requesting it to be deposited into her bank account. I have taken over as PofA, and sent them proof of the transfer of PofA. Since it had been a month since the requested transfer, I called and asked what the delay was, they said there was a missing tax form. I filled out the missing tax form, had my mother sign it, and sent it in. Still nothing, I called again, they said they sent a check on December 23, 2022, more than a month after I had sent the form. This was in spite of the request to deposit it directly. I called again on January 11 ***** and they said maybe it got delayed by holiday mail. They also said it would take 10 to 15 business days for mail, ridiculous. They said if it hadn't arrived in a few days they would send another check. Not acceptable. It's been almost 4 months since the request. I would like the balance of $20,346.01 deposited directly into her account ASAP. Hope you can help, this company seems to be in the business of taking money and never returning it.

  Business Response

  Date: 01/17/2023

  We will respond directly to the complaint, on or before 02/03/23. Let us know if you need additional information. Thank you. 

  Business Response

  Date: 01/30/2023

  We will respond directly to the consumer with a written response on or before 2/3/2023. Thank you. 

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 

   

   

  Regards,

   

  ***************************

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a **** transfer via a financial planner from my *** at another institution to Global Atlantic on 11/15/22. Check was received by Global 12/7/22. Still no annuity contract. Spoke to their rep who told me the funds had not been received! They have had my money for 15 days and have yet to release the policy.

  Business Response

  Date: 12/27/2022

  This is to confirm that we have received the above-referenced complaint dated December 27, 2022.

  
  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.

  
  Correspondence acknowledging the above-referenced complaint was mailed directly to the Complainant on December 27, 2022. We are currently reviewing this matter and gathering appropriate information.  As soon as this review process is complete, we will again correspond directly with the Complainant. We expect this process to be completed by January 17, 2023. While we are reviewing this matter, we welcome the opportunity to address any additional questions or concerns the Complainant may have.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a life insurance policy 1/15/2021. I have been attempting to cancel this policy since 10/25/22.I received no response to my submitted cancellation forms. On 11/16/22 when the policy was still not cancelled, I contacted Global Atlantic and was told they did not feel my signature on the cancellation forms matched my signature on the original policy agreement, and required me to get the forms notarized. I then again sent the forms with a notarization that same day (11/16/22). On 11/22/22 the policy was still not cancelled, so I contacted Global Atlantic, and was told that it can take **** business days to cancel the policy. We are now beyond 10 business days and the policy has still not been cancelled. Global Atlantic has continued to make attempts to withdraw from my bank account, and now, I am unable to reach anyone who can tell me why it has not been cancelled. I am additionally owed the cash value of the policy, minus the surrender charge. They will not cancel my policy and they will not release the funds.

  Business Response

  Date: 12/13/2022

  Dear Better Business Bureau:
  This is to confirm that we have received the above-referenced complaint dated December 6, 2022.
  Keeping Policy information secure and private is one of our top priorities. In compliance with state and federal privacy laws, we are required to restrict access to Policy information to the Policy Owner or authorized individuals. Therefore, because we have not received written authorization to release information to the Better Business Bureau, we are responding directly to the Complainant.
  Correspondence acknowledging the above-referenced complaint was mailed directly to the Complainant on December 8, 2022. We have finished reviewing this matter and responded directly with the Complainant. A letter was mailed to the Complainant on December 13, 2022.