Reviews
Customer Review Ratings
Average of 156 Customer Reviews
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Review fromBenjamin L
Date: 08/04/2023
5 starsBenjamin L
Date: 08/04/2023
The DreamCloud mattress is just amazing. The design gives a premium hotel-like experience, and the edge support is great! I feel so secure and cozy every night. It's like a custom-made mattress for me. Grateful for this life-changing purchase!
DreamCloud
Date: 08/07/2023
Thank you so much for your kind words, ******. We are so happy that your DreamCloud mattress is giving you the perfect night's sleep we know you deserve!Review fromJodi M
Date: 08/03/2023
1 starJodi M
Date: 08/03/2023
I ordered a mattress and although fed ex tracking said delivered, the photo confirmation was clearly not the correct door/address. I filed a complaint with fwd ex, which also didnt go anywhere. I contacted dream cloud customer service 6 times and they are now ignoring my issue. They refused to refund me so i am just out over 600$ on a mattress i never received. I would absolutely never purchase a single thing from this company ever again.DreamCloud
Date: 08/04/2023
We sincerely apologize for any frustration caused by the loss of your mattress and cannot apologize enough for the lack of communication regarding this issue, this is absolutely not the experience we strive to provide our customers. A senior customer advocate has been in touch and, according to our records, a refund has been processed. Thank you for taking the time to leave this feedback so that we may continue to improve our processes and customers' experiences.Review fromJames R
Date: 07/28/2023
1 starJames R
Date: 07/28/2023
I recently purchased a a Dream Cloud Mattress. There is a defective where the mattress drip to the right (a manufacturing defect). I called Dream Cloud with a warranty and Dream Cloud will not cover it. The manufacturer 100% guaranty is absolutely BS. Their offer, send the mattress back and then they will give me a refund. What I'm I going to do now? I will have no mattress and I'm disabled.DreamCloud
Date: 07/29/2023
We're very sorry to hear that you've received a mattress that doesn't match our quality standards. A senior customer advocate has reached out to assist with your warranty assessment and, according to our records, a replacement has been ordered. Thank you for taking the time to leave us this feedback and if there is anything further we can assist with, please let us know.Review fromMadison S
Date: 07/28/2023
5 starsMadison S
Date: 07/28/2023
We mistakenly ordered the wrong size, but thankfully, we managed to correct it before it was delivered. We quickly reordered the correct size and it arrived without any delays. We're incredibly pleased, not to mention the Dreamcloud mattress is exceptionally comfortable.DreamCloud
Date: 07/29/2023
We appreciate your review! We're so glad you were able to get the correct mattress size without any delays. We're also happy to know that you are enjoying your new DreamCloud mattress. Thank you for being a part of the DreamCloud family!Review fromLeonard S
Date: 07/28/2023
5 starsLeonard S
Date: 07/28/2023
Absolutely blissful sleep on my DreamCloud mattress! I wake up refreshed and pain-free every morning. The perfect blend of support and plushness. My partner and I both sleep so soundly, were both side sleepers and this mattress has been a dream come true! **************** was also very informative and helpful when we were making our purchase decision. Thank you, DreamCloud.DreamCloud
Date: 07/29/2023
That's amazing to hear! We're very happy that Dreamcloud has been such a good fit for you and your partner. Thank you for the review!Review fromMarcia F
Date: 07/25/2023
5 starsMarcia F
Date: 07/25/2023
This is the best mattress I have ever purchased is very thick at least 14 inches and I sleep so good on this mattress every night and I wake up without all the aches and pains that I did with my old ********* It was wonderful so I can highly recommend Dreamcloud for your next ********* Its really good. And Im a picky sleeper I have to be comfortable. Green cloud checked off all my boxes I bought a queen *********DreamCloud
Date: 07/26/2023
Hey ******! We are so happy to hear that you picked Dreamcloud and that your mattress has lived up to and surpassed all of your expectations. We appreciate your feedback always and we have tons of confidence those aches and pains are gone for good!Review fromSam M.
Date: 06/25/2023
1 starSam M.
Date: 06/25/2023
Horrible experience with dreamcloud. I purchased their mattress, foundation with their in-home setup. I paid $199 for the premium in-home setup of the dreamcloud mattress, foundation and removal of my old mattress. After 2 weeks, I finally got the call from their local delivery agent for the in-home setup. I was assured that they will setup the new matress between 10am-12pm the next day and also take care of my old mattress. However, they didn't show up and ignored my calls. Upon checking my apartment lobby a day later, I found out that they left the mattress and foundation outside the apartment without notifying me. The boxes were also completely damaged. Everytime I have tried contacting DreamCloud about this, they say they are waiting to hear back from their "transit team" and I will get an email back. I have called them twice, chatted with them three times, sent their support an email with photo proof of the unattended delivery and damaged boxes. They are yet to get back to me after hearing back from their "transit team". I didn't get the premium in-home service that I paid for and received damaged boxes of mattress and foundation. Bad customer support. I wish I read the reviews before making a purchase.DreamCloud
Date: 06/26/2023
Thank you so much for reaching out to make us aware of the experience you've had. We are so sorry this has happened. One of our senior customer advocates has reached out to ensure we get this resolved for you as quickly as possible. Please respond directly back to them at your earliest convenience; we look forward to getting you taken care of!Review fromMalyssa R
Date: 06/06/2023
1 starFor the price and the offered referral program you think customer service would be better.
From my experience the referral program is a scam. A friend of mine purchased a mattress back in April using my special link that I sent him through text and I never received my $100 gift card. I reached out multiple times a week for over a month and still have yet to receive it. And I even jumped through their hoops of providing all of my FRIENDS PERSONAL info. I’ll NEVER recommend this company again.Review fromRebecca S
Date: 06/02/2023
5 starsRebecca S
Date: 06/02/2023
I've had a Nectar for over a year and just purchased a second from their other brand DreamCloud. My brother saw the reviews here and asked me if I was crazy...Something is fishy since these guys are the biggest with best product.. just check out Amazon reviews too..DreamCloud
Date: 06/03/2023
Thanks for taking the time to share your feedback. We welcome all reviews and it's nice to hear that your experience with us has been positive. Keep sharing the Nectar love and thank you for being a part of the Nectar family.Review fromShelby Y
Date: 02/24/2023
1 starShelby Y
Date: 02/24/2023
We purchased a bed from Dream Cloud on 2/5. After receiving multiple emails that it has arrived at whatever delivery facility for 2 weeks it has still not been delivered. We have contacted Dream Cloud multiple times asking when the bed will be delivered. They have not been able to give us any answers nor tell us where the bed is even at. We asked them to cancel the order and they refuse to do so. They don't even supposedly know who the bed will be delivered by...they just say its our crew, but won't say who. We even paid the $199 fee for them to bring the bed in and set up. They won't cancel our order, saying its because its already been delivered to the delivery service which is supposedly their crew? They said they will still charge us the $199 for the setup even tho we are trying to cancel and have never received the bed. HORRIBLE company. DO NOT order from them.DreamCloud
Date: 03/01/2023
We are truly sorry for the unforeseen delay with your DreamCloud Mattress Setup. We completely understand the inconvenience this has caused and we appreciate your feedback regarding this experience. Our records indicate that your order has been successfully canceled and your full refund has been processed. Please feel free to reach out to your direct line of contact if you have any further questions or concerns moving forward.
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