Reviews
Customer Review Ratings
Average of 155 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJerry T
Date: 10/29/2024
5 starsThe premier hybrid mattress is the most comfortable mattress I've ever slept on. We bought the queen size with the adjustable frame. The frame fits inside our wooden frame which we already had and with the multiple length leg pieces, we were able to get a height on the frame just right to hide it inside. This was important so to match the rest of our bedroom furniture. When the head of the bed is raised slightly, we still notice each other snoring but we both agree that our snoring is a lot quieter. I like the mattress also because we can get out of bed without the bed moving and awaking each other.
DreamCloud
Date: 11/01/2024
We're so happy to hear that your new mattress and frame has been such a good fit for you! Thank you for leaving such a stellar review!Review fromMichael J
Date: 10/24/2024
5 starsBy far the most comfortable mattress we’ve ever had in 27 years of marriage. The King DreamCloud Premiere has nice firm support and just enough give for us to snuggle in for a wonderful night’s sleep. Ordered and it was shipped to the house in excellent shape. I would highly recommend Dream Cloud for anyone looking for the best.DreamCloud
Date: 10/28/2024
Thank you so much for the kind words Michael. We are so excited that you are loving your Dreamcloud mattress. We wish you many more nights of well-deserved sleep!Review fromTeresa B
Date: 10/22/2024
1 starMy mattress fail apart after my 1 year return policy. The 10 year warranty is ****. On the tag it says if you remove the mattress the warranty is void. I believe dreamcloud uses this escape clause because they know the mattresses will come apart. The stiching has come apart from the mattress topper. And the sides have pulled apart from the mattress. The white topper of the mattress has pulled away and you can see the foam middle part. Customer service says the stitching isn't part of the warranty. This mattress cost me $655 and I have 3 more payments to ******. I got a bum deal.DreamCloud
Date: 10/26/2024
We sincerely apologize that your mattress hasn't held up to our quality standards and for any frustration this has caused you. We stand by our forever warranty as we understand that, while rare, defects do happen and we are happy to assist our customers with the warranty process in these cases. According to our records, a senior customer advocate has reached out to assist you further with this process. Thank you for providing us this feedback and for your continued patience as we work towards a resolution together.Review fromMike L
Date: 10/22/2024
5 starsWe have had our mattress long enough to realize it was a good choice. Slept the whole night first night we had it. We were experiencing some back pain before purchasing and our new Dream Cloud has helped with this issue tremendously. Mike LDreamCloud
Date: 10/23/2024
Hi Mike! We're so glad to hear the DreamCloud mattress has made a difference! Thank you for sharing your experience.Review fromGina K
Date: 10/15/2024
5 starsIt has definitely benefited my neck and back since I've been using it for a few weeks now. Extremely cozy and nice, the adjustable head and feet are a fantastic feature. I love my DreamCloud mattress.DreamCloud
Date: 10/16/2024
We're so happy to hear that you're loving your Dreamcloud mattress! Thank you for your review!Review fromMary J
Date: 10/12/2024
5 starsIf I could give more than 5 I would give the bundle a 10!!DreamCloud
Date: 10/13/2024
Hello Mary! We are thrilled to know that you would give our sleep bundle a 10. Thank you for leaving us a great review.Review fromEddy W
Date: 10/07/2024
5 starsWhen looking for a new mattress, I wanted something that balanced quality and cost. The DreamCloud Premier Mattress hit that sweet spot perfectly. It’s luxurious without being over the top, supportive yet comfortable, and the cooling features are a nice touch. The price was reasonable, especially considering the lifetime warranty and trial period. I’ve been sleeping better than ever, and I believe this mattress offers great value for its price point.DreamCloud
Date: 10/09/2024
Thank you Eddy for that feedback. We love to hear that your Dreamcloud Premier mattress has checked all of the boxes for you. We know choosing a new mattress involves a lot of decision-making making and we are so excited you chose us! Here's to many more nights of the sleep you deserve!Review fromTony P
Date: 10/04/2024
1 starI purchased this mattress in 2018, the mattress had 2 things going for it to ensure I made the right decision. The first one is that the company would provide a one time cleaning of the mattress and also a lifetime guarantee. Fast forward to a couple days ago. My wife and I both start talking about the pain we get while sleeping on the mattress and how the mattress saggs. I call this company to voice my concerns and the tell me to send a picture top view and measure the sag which I did. I then get a email saying my warranty is void because of a stain on the mattress. I've had the mattress for 6 years. I paid $1300 for this mattress! The stain is not the concern, the lack of structure is. The rep I spoke to was so nonchalant in trying to help I could not believe the level of customer service I received. By far one of the worst I have ever experienced. No resolution, would not let me speak to a supervisor and continued to just ignore my request. The warranty was updated in 2021 and I purchased my bed in 2018. These things were not there when I purchased it, I will get to the bottom of this as I have been cheated by this company. Throughly taken advantage of and bait and switched. My mattress is defective, make it right.DreamCloud
Date: 10/10/2024
We are very sorry to hear about your experience with your Nectar mattress, and for any frustration you've encountered with your warranty claim. Our lifetime warranty is guaranteed for any defect in materials and workmanship, and our warranty policy specifies that it can be voided due to staining and soiling. We value your feedback and are committed to providing you with the best possible support. Our records indicate that a senior customer advocate has reached out to establish a direct line of communication. If you have any questions, please reply directly to them so we can provide further assistance.Review fromEsta S
Date: 10/04/2024
5 starsChoosing the DreamCloud Luxury Hybrid Mattress was a no-brainer. It meets all the essentials: comfort, support, and durability. I appreciate the cooling technology, especially since I’m a hot sleeper, and the 365-night trial allowed me to make sure it was the right fit. No frills, just a solid, practical choice for anyone in need of a reliable mattress.DreamCloud
Date: 10/08/2024
We're so happy to hear that your Dreamcloud has been such a perfect fit and has helped you get the great sleep you deserve! Thank you for your review!Review fromTodd W
Date: 10/03/2024
5 starsThe mattress is very comfortable. This is our first foam mattress, and, while this isn’t as firm as our former traditional spring mattress, it is very supportive once you’ve settled into it. A good night’s sleep.DreamCloud
Date: 10/06/2024
Hello Todd! We are happy that you found the mattress to be very comfortable while getting a good night's sleep. Thank you for leaving us a review.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.