Reviews
Customer Review Ratings
Average of 156 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAmber G
Date: 12/19/2024
5 starsAmber G
Date: 12/19/2024
Best mattress ever! I will never not own the Premier Dream Cloud Hybrid mattress- Cali King Comfortable, customer service is excellent and arrives on time and super easy to set up! This mattress saved us from having to go on our roof during Hurricane Helene as we had 18 inches of water inside and the mattress was on a bed frame that sat 8 inches above the ground. I ordered another one since our previous one got flooded (bottom part was in salt water for 8 hours). Get this mattress. You won’t regret it.
DreamCloud
Date: 12/22/2024
Hello Amber! We are thrilled to know you found our mattress to be the best. Thank you for leaving such a wonderful review.Review fromElvin H
Date: 12/19/2024
5 starsElvin H
Date: 12/19/2024
Overall excellent product. Side wall of mattress is soft but once you are in bed it is so comfortable and you are cradled by the memory foam top, you just fall asleep and wake up very rested. The quality of all items that make up a mattress, frame,headboard and working movable parts are of top grade and well assembled. Overall outstanding product. This item is highly recommended.DreamCloud
Date: 12/20/2024
Hi Elvin! We’re thrilled to hear that you’re enjoying your new mattress and that it’s helping you rest comfortably. Thank you for your feedback and for recommending DreamCloud. We wish you many more restful nights and awesome sleep!Review fromMardena H
Date: 12/13/2024
5 starsMardena H
Date: 12/13/2024
We enjoy the feel of these sheets and are very happy with the bundle!
In fact, we are very happy with our entire purchase.DreamCloud
Date: 12/17/2024
Hi Mardena! We're thrilled to hear you're enjoying your Serenity Sleep Bundle! Your satisfaction means the world to us, and it’s wonderful to know your purchase met your expectations. Thank you for your feedback.Review fromMaureen C
Date: 12/12/2024
1 starMaureen C
Date: 12/12/2024
The customer service is terrible. My daughter has been waiting on a mattress from them for 6 days. Fed ex most likely lost the package but Dream Cloud would not help at all. They justy kept saying it's on its way. We asked to replace the mattress but they said that they couldn't until it was found. When asked to cancel the order he said he could but only would get a partial refund for now because they have to trace the mattress to make sure it's lost and he was not sure how long that would take. I asked to speak to a manager and he said that he would have to put in a request and would get a call back in 24-28 hours. Crazy!!!DreamCloud
Date: 12/17/2024
We're very sorry to hear about the delay in your daughter receiving her mattress and that you feel you haven't received the support you need. This is not at all the kind of experience we aim to provide our customers. A senior customer advocate has been in touch to help you both with a resolution. Thank you for bringing this situation to our attention and for your continued patience as we work to resolve this issue.Review fromMichelle H
Date: 12/05/2024
5 starsMichelle H
Date: 12/05/2024
I love the mattress. I find it soft yet supportive. It’s so comfortable. The sheet set is soft and really keeps me cool. They fit the mattress perfectly. I am going to order more!DreamCloud
Date: 12/07/2024
We're so happy to hear that your mattress is giving you the comfort and support that you deserve! Thank you for your review and welcome to the DreamCloud family!Review fromGus C
Date: 11/25/2024
1 starGus C
Date: 11/25/2024
This company is a scam!! Do not purchase anything from them!! They are owned by Ashley Furniture but Ashley acts like they never heard of them!! I ordered a mattress and foundation online. When I looked mat the invoice they had added a "sleep set" which consists of a set of sheets, 2 pillows , mattress cover and pad for $250+. I immediately called them (<10 minutes) and told them I didn't order the "sleep set". They said they would try to cancel it but it might ship anyway. Two hours later I received a call and was informed the mattress was unavailable and would I like to choose a different model. I said I wasn't interested and to cancel order. The next day I get an email that said my mattress would be delivered the following day. I called them again (each time I have to spend 30 minutes or more waiting) and told them the order had been cancelled and do not ship it! Again I was told they would try to cancel it but it may get shipped anyway. They said I can just return it. I was out of town but to my surprise when I returned the mattress had been left in front of one of my garage doors in the snow. It was covered with 4" of snow and the cardboard box it shipped in fell apart when I tried to move it into my garage. I couldn't find a phone number to call but after researching on the internet, I found a number and someone provided a return shipping label (which I had to print out- very inconvenient since my printer wasn't working). FedEx picked it up the next day (before I could print out a label), without checking to see if the return label had been affixed. The FedEx driver took off before I could explain that I had not been able to print a label. Two days later FedEx dropped the mattress off again without speaking to anyone ( this time I was home). I forgot to mention the mattress weighs almost 100#! I called several numbers again and finally got someone to arrange pickup the next day without a return label. There is more but I ran out of characters.DreamCloud
Date: 11/27/2024
Hello Gus! We sincerely apologize for the challenges you faced with your order and the frustration this has caused. We are dedicated to providing the best customer service experience and are disappointed to hear that this has not been your experience. A Senior Customer Advocate has reached out to you to give you the update that the order has been refunded. If you have any other questions or concerns please feel free to reach out to us. We appreciate your patience and thank you again for your feedback.Review fromKrista A
Date: 11/24/2024
5 starsKrista A
Date: 11/24/2024
As someone who is heavy, gets hot during sleep, and sleeps on my side—this mattress hits all the marks. It keeps me cool, I don’t wake up in pain, and it’s so comfy. I’m getting great sleep and I really love it!DreamCloud
Date: 11/27/2024
We're so glad to hear that your Dreamcloud mattress is helping you get the great sleep you deserve! Thank you for your review!Review fromEdward R
Date: 11/22/2024
5 starsEdward R
Date: 11/22/2024
After a month on my new Dream cloud mattress I have noticed physical changes. My back no longer is sore in the morning and I feel refreshed and well rested. I am very happy with my purchase!DreamCloud
Date: 11/24/2024
Hey there Edward, thank you so much for that feedback! We are so excited that you are already seeing a difference with your Dreamcloud mattress. We wish you many more nights of well-needed rest!Review fromLynda D
Date: 11/21/2024
5 starsLynda D
Date: 11/21/2024
Since getting my DreamCloud mattress I have had far less back pain then I did previously. It's just the right amount of firm and soft. Such a great purchase!DreamCloud
Date: 11/25/2024
Hello Lynda! We're happy to hear that our mattress has improved your quality of sleep. Thank you for leaving us a great review.Review fromRaford J
Date: 11/20/2024
5 starsRaford J
Date: 11/20/2024
Excellent mattress, mild edge support. The mild edge support, is tolerable for a daybed; As a Senior Citizen, it could be substantially more. It’s a keeper, at least for me; Though future acquisitions, would take edge support into consideration. Thanks.DreamCloud
Date: 11/23/2024
Hello Raford! We're thrilled to hear you're enjoying the mattress and that it's a great fit for your daybed. Thank you for your honest review and feedback!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.