Business Profile

Lawn Maintenance

ExperiGreen Lawn Care

Headquarters

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Complaints

This profile includes complaints for ExperiGreen Lawn Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

52 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Requested lawn service from Experigreen in spring of 2023. Paid for one year (2023) via credit card at that time while on the phone. Explicitly told the company that this was for ONE YEAR ONLY (2023). Company treated the lawn spring of 2024. I called the company and told them that this treatment was not authorized, and that the agreement for services was for 2023 only, therefore was not paying for the spring 2023 treatment. The *** said ok, and will document the conversation. Multiple bills for this service were received, each one followed with a phone call to the company to reiterate that the 2023 agreement was not to continue into 2024. Now we have received notice that the account has been sent to collections. Please help.
Business Response
Date: 09/16/2024
*******, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you today to discuss these concerns further with you. Please let us know if you have any further questions, thank you.
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired experigreen to fertilize my lawn, this took place in april of 2024. during the phone conversation I told a ******* ***** the sales *** to make sure they do not feritilize my backyard as I have 2 small dogs and I dont want them sick. He agreed. In august of 2024 my 18 month old puppy became very ill. Aproximately 1 week after the July treatment to my lawn. I took her to the vet, they found she was anemic and very ill. She was placed on steroids. 5 days later she was gasping for air and became very lethargic. I rushed her to a vet urgent care. They ran tests an took blood. They said she has zinc poisoning and asked if she had eaten any pennies. I responded no. They wanted to do xrays and more tests, but 15 minutes later she died in my arms. it wasnt until august 28 2024 while sitting at home I noticed experigreen was doing my lawn again, this time since I was home I saw him spreading fertilizer in my backyard. This made me start my investigation into what was in their fertilizer. I discovered they use zinc. Ive given them many opportunities to make retribution to me. They finally got a lawyer and informed me to only contact him or the insurance company. I spent aprox $250 for the fertilizer, nearly $1000 on my puppy with blood work etc
Initial Complaint
Date:07/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
STARTED SERVICE IN FEBRUARY, CONTACTED VENDOR AND ADVISED POOR SPRAY SERVICE BY TECH. FOLLOWED UP AND RESPRAYED ON 3/5. BY 4/9 NO SERVICE DONE, CONTACTED VENDOR. TECH CAME OUT 4/16. WEEDS STILL PRODUCING, TECH CAME BACK 4/27 TO REDO. EMAILED AGAIN TO EXPLAIN DISSATISFACTION WITH SERVICE AND AREAS OF CONCERN. FOLLOWED UP 4/29 AND 4/30. RESENT EMAIL ON 5/2 DUE TO NO REPLY. 5/3 APOLOGY RECEIVED. 5/4 FREE SERVICE. 5/15 REGULAR SERVICE RECEIVED. 6/15 BILLED. NO SERVICE RECEIVED ENTIRE MONTH OF MAY. EMAILED AND CANCELLED SERVICE REQUESTING A REFUND AND CANCELLATION. RECEIVED REPLY ON 7/2 STATING NO REFUND TELLING ME I RECEIVED 10 SERVICES WHICH WERE NOT TRUE. SERVICES STARTED END OF FEB, TODAY IS 7/2. MULTIPLE SERVICES WERE REDO'S DUE TO POOR SERVICE BY TECHICIAN AND VENDOR ADVISED THEY WOULD HAVE TECH BACK OUT TO REDO. AT NO TIME SHOULD A CUSTOMER BE EXPECTED TO PAY FOR A SERV REDO. I WAS SOLD A SERVICE AND THIS VENDOR HAS NOT DELIVERED ON THE PROMISE FROM THE START. I ASKED FOR MY $77.35 BACK THAT I WAS CHARGED FOR **** DUE TO NO SERVICE COMPLETED AND A CANCELLATION
Business Response
Date: 07/03/2024
******, thank you for your feedback. We apologize for your frustration. We do see you were able to speak with our customer service department yesterday 7.2 and they did confirm they have requested a refund of $81.90 to you due to your cancellation. This refund should be back in your account in the next 5-10 business days. If you have any additional questions or concerns please do not hesitate to contact us, thank you.
Customer Answer
Date: 07/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming the refund arrives as mentioned.

Thank you.
Customer Answer
Date: 07/18/2024
Hello

I am following up to see if this complaint can be reopened as the merchant has not followed through on their promise.

I have contacted the merchant but no reply received.
********************************* S

Sent from my iPhone

Business Response
Date: 07/18/2024
******, thank you for your feedback. After reviewing your account we can confirm a refund check of $81.90 was mailed out to your address on 7.8.2024. Thank you.
Initial Complaint
Date:06/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last yr they did a lousy job treating my yrd. I could prove with my videos that 2x they only did 1/2 of the yrd. However, I had pd for a complete yr & finished it out. I told them at the end of the yr (2023) that I was through with them. In the spring of 2024 they came out & treated my yrd, they said it was "automatic" & they billed me $80+. I called & rehearsed & received phone calls from people in charge offering free treatment if I'd continue. I said, "NO!" They said that they have removed my bill from their accounts. HOWEVER, a different ***** billing, calls me almost EVERY Day telling me that I owe. I have called them back, explained & talked to about 6 people, they always apologize & tell me that they will run it up. Next day? Another call. I just want it stopped. I never want to hear of this **** or from this *** again in my life.
Business Response
Date: 06/26/2024
*****, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to day to discuss these concerns further with you. Please let us know if you have any further questions, thank you.
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In summer 2023 I used Experigreen ************* The salesperson required that I pay in full for the season before they came out to apply the first treatment. I did not care for the service and opted to use a different service this summer. Experigreen came out early this spring to apply a treatment to my lawn without my consent and without contacting me for prior payment as was required last year. I was at home. I caught the tech and stopped him. I clearly told him I was not using Experigreen again. He left and returned when I was not home leaving a sign on my lawn showing he had been there. I called Experigreen and sent emails explaining that I never authorized them to come back this year and that they did not have my consent to be on my property. They sent me an email saying they would cancel the service, but I had to pay for the treatment they applied. It does not make sense to me to pay for something I did not consent to have Experigreen do to my home. Experigreen has been harassing me for payment of this application, for over three months. Experigreen has repeatedly called, texted, emailed and mailed me requests for payment, nearly every day. I have called and spoken to their customer service representatives **** and ****** and asked them to have the charge removed. I repeatedly explained I did not authorize for them to come to my home this summer. They refused to remove the charge and continue to ******* me with requests for payment. I have ignored them because this just doesn't make sense to me. This has been very upsetting. I have the right to not to continue doing business with them without having to pay them for a service I did not purchase. This feels like extortion. All I ask is that they stop trying to contact me. I would greatly appreciate any assistance with this matter. Sincerely, *************************
Business Response
Date: 06/07/2024
****, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to day to discuss these concerns further with you. Please let us know if you have any further questions, thank you.
Customer Answer
Date: 06/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:05/14/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
trespassed on property to apply 1 application fertilize lawn without permission. No yearly contract signed. Now threatening my credit report. I am not the only one this is happening too.
Business Response
Date: 05/14/2024
*******, thank you for your feedback. We apologize for your frustration. After reviewing your account, we can see that you have been a customer with Organic Turf by ********************** since 2019. Since 2019, your services have automatically renewed each season just like they have for the 2024 season. We do require written or verbal communication if you wish to make changes to your services or discontinue them before they begin. We did not receive either, so services continued as normal. While we wouldnt be able to remove the full current balance of $75.73 since services were completed, we would be happy to remove half of the balance leaving $37.87 remaining. If you have any further questions, please let us know, thank you.
Initial Complaint
Date:04/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Buyers beware!During 2023, I hired Experigreen for 3 lawn treatments at my property at discounted prices. The costs were to be charged to my credit card account.Prior to each visit, I made sure how much the treatment would cost and on what date Experigreen would be coming, taking into account weather conditions and my own availability to watch the treatment. I further instructed Experigreen that the technicians should always ring my doorbell, which they did. For 2024, I had intended to do some of the lawn work myself, including reseeding bare spots. I saw no need to rehire Experigreen. On 4/5/24, an Experigreen technician came to my property with no prior notification or authorization while I was sleeping upstairs. The technician seems to have lightly knocked on the outer glass door instead of ringing the doorbell and he later noted in the electronic invoice that the owners were not home (false information). I became aware of this visit only when I went outside in the afternoon and saw an Experigreen sign (flag) in my yard. The ground was wet from recent raining and more rain was in the forecast, making this day a really bad choice for applying lawn treatments. Upon checking my credit card account, I found an unexpected Experigreen charge of $50.00. I called Experigreen customer service and spoke with Shaye. She stated that the services are automatically renewed from season to season unless canceled. She stated that this is written in each invoice presented after the visit. Upon checking my invoices, I did not find any such statement. ***** also stated that the technicians are instructed to knock on the door rather than ring the doorbell. This was contrary to the specific instructions I had given to Experigreen in the very beginning last year.I explained to ***** that the new charge was neither discussed with nor authorized by me and must be removed.Experigreen has subsequently closed the account without removing the invalid charge. (See 2 uploaded docs.)
Business Response
Date: 04/26/2024
Al, thank you for your feedback. We apologize for your frustration. A member of management will be reaching out to you to day to discuss these concerns further with you. Please let us know if you have any further questions, thank you.
Customer Answer
Date: 04/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and also spoken with their representative. The matter is considered resolved.

Thank you.
Initial Complaint
Date:04/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been using Experigreen since I buil* my house in 2019 and I had grass *o *rea*. For a few years *hey were doing really good in my yard. I even recommended *hem *o friends in *he communi*y. However, Augus* 2023 *hey came *o *he yard *o do a liquid aera*ion and overseeding. I happened *o be a* work, from *he *ime *hey rang *he doorbell *o when I *urned on my cameras was abou* 5 minu*es or so. By *hen, *hey were "coming ou* of *he back yard" and did one pass on *he fron* yard and packed up *heir vehicle. They were basically in my yard for abou* ***** minu*es if *ha*. My yard is .32 acres, *here is no way *ha* *ha* person sprayed liquid aera*ion down in my en*ire yard, and *hen OVERseeded *he en*ire yard in *ha* amoun* of *ime. My cameras didn'* record because I was wa*ching *hem live, and *hey missed huge areas of *he yard, and when I go* home *here was over 5 pounds of cheap grass seed hanging from my fron* door. I was curious if *hey wan*ed me *o overseed my own yard. I was no* happy abou* *he service, so I sen* an email, and I believe I called abou* i*. Explaining *ha* I was no* going *o pay for a service *ha* *hey didn'* do. They conned me ou* of half.. In Jan 2024, *hey s*ar*ed calling begging for me *o re*urn and I *old *hem, I don' * have *ime *o wa*ch *hem do *heir job on *he cameras every *ime, *hey explained we have a new *eam *hings are be**er. They even offered free grub con*rol and *he firs* visi* a* 50% discoun*. Well *he firs* visi* I was ou* of *own, and did no* wa*ch wha* *hey did in *he yard. The second visi* on *he 17*h of April, I wa*ched *he dude do a quick circle in my back yard, one pass across *he fron* yard and *hen packed up. This *ime my camera recorded, I sen* i* via *ex* and *old *hem I wasn'* going *o pay. They said *hey would redo *he service, however *hey didn'* and charged me anyway. The invoice said he sprayed weeds. I never saw him spray any weeds. I have Weeds, I have brown spo*s..*hey don'* help a* all.
Business Response
Date: 04/22/2024
****, thank you for your feedback. We see you were able to speak with our Service Manager ***** who has scheduled a follow up visit in regards to this concern. Please let us know if you have any additional questions, thank you.
Customer Answer
Date: 04/22/2024
I am rejecting this response because:

I have given this company several tries to make things right. They have offered to send somebody over for redo/ followup, but i have never seen that happen...i then get a response that they did it...i don't trust this company, because they don't back up want they say and promise. I reject this because i can't trust them anymore.

Business Response
Date: 05/07/2024
****, thank you for your feedback. We apologize for your frustration. We see your account has been canceled per your request since 4.22.24 along with a refund of $30.50 for the application you had disputed. If you have any further questions or concern please do not hesitate to reach out to us, thank you.
Customer Answer
Date: 05/07/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/17/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a contract with Experigreen last year, and purposely did not renew it . I did this because the claims about their service are misleading and inaccurate. They claim to be organic. Their fertilizers are organic, but the herbicides they use are not organic, and quite toxic. On or about March 27, 2024 they placed chemicals on my lawn without my permission, and then charged me $87.60. I called to complain, and the service rep told me that the charge would be eliminated from my account. On April 12, 2024 I received an email from ********************* in their W. C ****** office reminding me that I owed $87.60. I sent him a detailed email about my first call, and the reasons for discontinuing their service. The email response was that my email went to an unmonitored email address. I then called again, spoke to a rep. *** told me she would talk with her supervisor, and call me back. After four days there was no call Back. I finally called yesterday and asked to speak with the branch manager. ******* told me he was unavailable, but would have him cancel my charge, and notify me. That also has not happened. As far as I am concerned this company has trespassed on my property to provide a service I specifically didn't want, and has failed at every level to respond to me.
Business Response
Date: 04/19/2024
******, thank you for your feedback. We apologize for your frustration. We see the balance of $87.60 was removed from your account on *********. If you have any additional questions or concerns please let us know, thank you.
Customer Answer
Date: 04/19/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/05/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I previously used Top Lawn for my lawn care service and decided to switch to another company after not receiving satisfactory service. Top Lawn has since been acquired by ExperiGreen. ExperiGreen has contacted me incessantly to pitch me on their services despite me telling them multiple times that I already signed a contract with another company, am happy with my service and wish to not receive further calls from ExperiGreen. Each person I have spoken with has assured me that I will not be contacted further, yet the calls have not stopped. I receive calls almost daily from ExperiGreen and it is bordering on harassment at this point. I just want the calls to stop and to never be contacted again by the business. I will reach out to them if and when I ever need service.
Business Response
Date: 04/16/2024
****, thank you for your feedback. We apologize for your frustration. We reviewed your account and can confirm it has been noted in several areas that you wish to not receive any additional calls from us. We apologize for the inconvenience. If you have any additional questions, please do not hesitate to reach out to us, thank you.
Customer Answer
Date: 04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.

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ExperiGreen Lawn Care is NOT a BBB Accredited Business.